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Ivr Coding Jobs in New York (NOW HIRING)

JustPark

Lead Software Engineer

New York, NY

Terraform or equivalent Infrastructure as Code experience * Real-time systems (Pusher, WebSockets, or equivalent) * Twilio (SMS, Voice IVR) * Square Mobile Payments SDK * Bluetooth printer ...

JustPark

Lead Software Engineer

New York, NY · On-site

Terraform or equivalent Infrastructure as Code experience * Real-time systems (Pusher, WebSockets, or equivalent) * Twilio (SMS, Voice IVR) * Square Mobile Payments SDK * Bluetooth printer ...

JustPark

Lead Software Engineer

New York, NY · On-site

Terraform or equivalent Infrastructure as Code experience * Real-time systems (Pusher, WebSockets, or equivalent) * Twilio (SMS, Voice IVR) * Square Mobile Payments SDK * Bluetooth printer ...

Coserve

Project Manager - Call Center IT

Levittown, NY · On-site

$98K - $116K/yr

ACD, IVR, CTI, digital call recording, workforce management, operational analysis and reporting ... Knowledge and use of formal Quality Assurance (QA) processes, including: use case development, code ...

New

Vapi

Solutions Engineer - NY

New York, NY · On-site

Customers want to understand how Vapi fits into real production workflows like IVR replacement ... You can write code well enough to build a working integration, read an API response, and debug ...

Highmark Health

Associate Technical Analyst

New York, NY · On-site

$90K/yr

... and skills, IVR flows, voice and chat bots, user ID provisioning, integrations, reporting, and ... Furthermore, it is every employee's responsibility to comply with the company's Code of Business ...

Guardianlife

Lead Software Engineer

Holmdel, NJ · On-site

$118K - $195K/yr

... IVR systems, and conversational interfaces such as chatbots-delivering a unified and seamless ... Mentor and coach engineers and analysts, assign work, conduct code reviews, and uphold engineering ...

Clarion

Deployment Strategist

New York, NY · On-site

$140K - $180K/yr

Track issue resolution, manage the production cutover, and ensure a smooth IVR redirect on launch ... You don't write production code, but you understand what engineers are building and can coordinate ...

Clarion

Deployment Strategist

New York, NY · On-site

$140K - $180K/yr

Track issue resolution, manage the production cutover, and ensure a smooth IVR redirect on launch ... You don't write production code, but you understand what engineers are building and can coordinate ...

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Ivr Coding information

What is IVR coding?

IVR coding refers to the process of developing, programming, and maintaining Interactive Voice Response (IVR) systems. These systems allow callers to interact with a company's phone system through voice recognition or keypad inputs, automating tasks such as call routing, information retrieval, and customer support. IVR coders use specialized languages and tools to design call flows, integrate databases, and ensure that the system is user-friendly and efficient. The goal is to improve customer experience and streamline operations by automating routine interactions.

What are some common challenges faced when developing and maintaining IVR (Interactive Voice Response) systems?

One of the main challenges in IVR coding is ensuring that the voice menus are intuitive and user-friendly, as complex or unclear navigation can frustrate callers and lead to dropped calls. IVR developers also need to address integration with various telephony platforms and back-end systems, which can involve troubleshooting compatibility or latency issues. Additionally, maintaining high accuracy in speech recognition, especially for diverse accents and background noise, requires continuous testing and refinement. Collaboration with UX designers, QA testers, and IT teams is essential to deliver a reliable and efficient IVR experience.

What are the key skills and qualifications needed to thrive as an IVR coder, and why are they important?

To thrive as an IVR Coder, you need strong programming skills (commonly in languages like Java, VXML, or Python), a solid understanding of telephony systems, and experience in designing call flow logic. Familiarity with IVR platforms (such as Genesys, Avaya, or Cisco), APIs, and sometimes certifications in related technologies are typically required. Excellent problem-solving abilities, attention to detail, and effective communication skills help you collaborate with cross-functional teams and troubleshoot user experience issues. These competencies are essential for creating efficient, user-friendly IVR systems that enhance customer service and business operations.

What is the difference between Ivr Coding vs Ivr Testing?

AspectIvr CodingIvr Testing
Required SkillsProgramming, scripting, telephony systems knowledgeTesting procedures, troubleshooting, quality assurance
CertificationsTelecom or software development certificationsQuality assurance or testing certifications
Work EnvironmentDevelopment teams, call centers, telecom companiesQA teams, testing labs, telecom environments
Industry UsageDesigning and coding IVR systemsVerifying and validating IVR functionality

While Ivr Coding involves creating and programming IVR systems, Ivr Testing focuses on ensuring these systems work correctly through testing and validation. Both roles are essential in the IVR development lifecycle and often collaborate closely within telecom and software development environments.

What are popular job titles related to Ivr Coding jobs in New York?

For Ivr Coding jobs in New York, the most frequently searched job titles are:

What job categories do people searching Ivr Coding jobs in New York look for?

The top searched job categories for Ivr Coding jobs in New York are:

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Cities in New York with the most Ivr Coding job openings:

Ivr Coding jobs near you

Senior Backend Platform Developer, Contact Center Systems

Navan

New York, NY • On-site

$118K - $264K/yr

Full-time

Re-posted 17 days ago

Job description

We are looking for a Senior Backend Platform Developer to build modern services for Navan's contact center systems. This is a software engineering role first: where you will design APIs, serverless services, data flows, observability tooling, and AI-enabled workflows that support our customer and agent experience.
The contact center is the domain, but the core need is strong development capability. The right person is comfortable building production systems, integrating complex platforms, and using AI-assisted engineering tools to move quickly without sacrificing quality.
What You'll Do:
  • Production-grade Node.js services on AWS Lambda, API Gateway, and event-driven serverless patterns.
  • Secure APIs and integrations across internal systems, customer data, and third-party platforms.
  • Technical patterns, implementation standards, and reusable services for the broader contact center systems roadmap.
  • Observability pipelines using OpenSearch, CloudWatch, Kibana, Snowflake, and structured logging.
  • Automation and AI-enabled workflows that improve routing, agent support, troubleshooting, and operational visibility.
  • Migration tooling and services that help move legacy telephony and contact center workflows onto modern platforms, with enough design discipline to support future scale.

What We're Looking For
  • 5+ years of backend software engineering experience, ideally with Node.js or TypeScript.
  • Strong API design, system architecture, integration, debugging, and asynchronous systems experience.
  • Hands-on experience with AWS Lambda or similar cloud/serverless architecture.
  • Experience with logging, monitoring, search, data pipelines, or production observability.
  • Practical use of AI coding assistants for development, testing, refactoring, and troubleshooting.
  • Fluency with GitHub workflows, including pull requests, code review, branching, and CI/CD collaboration.
  • Senior-level judgment to turn ambiguous operational problems into clean, maintainable technical solutions.

Helpful Domain Experience
  • Experience in contact center, telephony, customer support, or workflow automation environments.
  • Exposure to platforms such as Genesys Cloud, Twilio, Five9, NICE, Zoom Contact Center, or Avaya.
  • Familiarity with routing, queues, IVR, SIP, phone number management, call metadata, or agent-assist workflows.
  • Experience with Snowflake SQL, Terraform, CloudFormation, AWS SAM, or related infrastructure tooling.

This senior role will help Navan modernize the technical foundation behind our contact center environment. The work includes legacy platform migration, improved reliability and observability, AI-enabled automation, and new services that make our customer and agent experiences faster, smarter, and easier to operate.
The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate's starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate's skills and experience, market demands, and internal parity.
For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.
Pay Range
$118,800-$264,000 USD
Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers.
Human oversight: Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application.
  • Your rights: If you prefer to have your application reviewed without AI assistance, you may request a human evaluation by entering your email here. Your decision to do so will not affect how your candidacy is evaluated.

Please refer to our Candidate Privacy Notice for more information about our processing of personal data, and your rights.
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About Navan

Sourced by ZipRecruiter

Industry

Traveler accommodation

Company size

1,001 - 5,000 Employees

Headquarters location

Palo Alto, CA, US

Year founded

2015

Social media

Twitter

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