ZipRecruiter

Log In

1

Ivr Coding Jobs in Florida (NOW HIRING)

Navtech, Inc.

IVR Developer

Tampa, FL · On-site

I have an opportunity for a "Sr IVR Developer" - (Remote till March 2022). and I am looking for a ... Create unit tests to maximize code coverage and cover end to end business scenarios * Support ...

TecTammina

IVR Developer

Tampa, FL

... code but this is not a java development role Additional Information Share the Profiles to mahesh(@)techtammina(dot)com Contact: 703-349-1004 Job Type: W2 Contract Eligibility: EAD Green Card/Green ...

Next Step Systems

NICE Solutions Designer

Orlando, FL · On-site

... IVR scripting. - Expertise in NICE inContact, including experience with UserHub administration and inContact Studio coding. - Experience with Quality Management, Personal Connection and Workforce ...

next page

Showing results 1-20

People also search for

All JobsIvr Coding JobsIvr Coding Jobs in Florida

Ivr Coding information

What are the key skills and qualifications needed to thrive as an IVR (Interactive Voice Response) Coder, and why are they important?

To thrive as an IVR Coder, you need strong programming skills (commonly in languages like Java, VXML, or Python), a solid understanding of telephony systems, and experience in designing call flow logic. Familiarity with IVR platforms (such as Genesys, Avaya, or Cisco), APIs, and sometimes certifications in related technologies are typically required. Excellent problem-solving abilities, attention to detail, and effective communication skills help you collaborate with cross-functional teams and troubleshoot user experience issues. These competencies are essential for creating efficient, user-friendly IVR systems that enhance customer service and business operations.

What are some common challenges faced when developing and maintaining IVR (Interactive Voice Response) systems?

One of the main challenges in IVR coding is ensuring that the voice menus are intuitive and user-friendly, as complex or unclear navigation can frustrate callers and lead to dropped calls. IVR developers also need to address integration with various telephony platforms and back-end systems, which can involve troubleshooting compatibility or latency issues. Additionally, maintaining high accuracy in speech recognition, especially for diverse accents and background noise, requires continuous testing and refinement. Collaboration with UX designers, QA testers, and IT teams is essential to deliver a reliable and efficient IVR experience.

What is IVR coding?

IVR coding refers to the process of developing, programming, and maintaining Interactive Voice Response (IVR) systems. These systems allow callers to interact with a company's phone system through voice recognition or keypad inputs, automating tasks such as call routing, information retrieval, and customer support. IVR coders use specialized languages and tools to design call flows, integrate databases, and ensure that the system is user-friendly and efficient. The goal is to improve customer experience and streamline operations by automating routine interactions.

What is the difference between Ivr Coding vs Ivr Testing?

AspectIvr CodingIvr Testing
Required SkillsProgramming, scripting, telephony systems knowledgeTesting procedures, troubleshooting, quality assurance
CertificationsTelecom or software development certificationsQuality assurance or testing certifications
Work EnvironmentDevelopment teams, call centers, telecom companiesQA teams, testing labs, telecom environments
Industry UsageDesigning and coding IVR systemsVerifying and validating IVR functionality

While Ivr Coding involves creating and programming IVR systems, Ivr Testing focuses on ensuring these systems work correctly through testing and validation. Both roles are essential in the IVR development lifecycle and often collaborate closely within telecom and software development environments.

What are popular job titles related to Ivr Coding jobs in Florida? For Ivr Coding jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Ivr Coding jobs in Florida look for? The top searched job categories for Ivr Coding jobs in Florida are:
What cities in Florida are hiring for Ivr Coding jobs? Cities in Florida with the most Ivr Coding job openings:
Ivr Coding jobs near you
IVR Developer

IVR Developer

Navtech, Inc.

Tampa, FL • On-site

Full-time

Posted 5 days ago

Job description

I have an opportunity for a "Sr IVR Developer" - (Remote till March 2022). and I am looking for a candidate who can join Immediately if you are interested, reply to me with your updated resume or if you could refer someone I would really appreciate it.
Position : Sr. IVR Developer
Location : Remote till march 2022
Duration : 6 Months C2H
DUTIES AND RESPONSIBILITIES:
  • Participate in the design, development and delivery of solutions on IVR solution
  • Develop efficient and high-performance call flows
  • Create unit tests to maximize code coverage and cover end to end business scenarios
  • Support existing architecture and code
  • Documents call flows and design as needed Work with other teams to understand scope and design efficient solution
  • Collaborates within the Agile framework, fosters a team approach to software development and delivery
  • Ensure all code developed follows DevOps practices

JOB DESCRIPTION:
  • The developer needs to be an experienced IVR developer with AWS Connect experience.
  • The candidate should have experience building contact flows (both call and chat) in AWS Connect.
  • The developer's primary responsibilities are to analyze, design, implement and test customized software applications.
  • The developer will have a strong knowledge of software development and design and will have experience working to develop business-critical applications for contact centers.

EXPERIENCE:
  • Experience with Amazon Connect, Lex, Lambdas, DevOps, RDS, Kinesis Data, S3, Cloud formation, CI/CD, Node.js.
  • 3+ years of experience in IVR Call Flow, telephony and Speech Recognition experience
  • Ability to design call-flows from requirement documentation and workshops
  • Expert knowledge of 1 or more IVR development environment
  • Hands-on experience with Java, JavaScript or other OOB language
  • Working knowledge of IVR Environments and Operating Systems
  • Working knowledge of telephony technologies including call routing, SMS, VOIP
  • Understanding of APIs and web services

REQUIRED SKILLS:
1.Amazon Connect development experience
2.Familiarity with and enthusiasm for DevOps, CI/CD, and SRE best practices, as well as iterative Agile-flavored workflows
3.Responsible for consistent release management and good change management practices.
4.Participate in Agile planning meetings and daily SCRUM meetings to provide software solutions for our platform services for Content Services and CHP Platform services.
5.Review and perform troubleshooting analysis of the core application logs.
EDUCATION:
Bachelor Degree or equivalent 5+ yrs Experience
SOFTWARE SKILLS REQUIRED:
Amazon Connect, AWS, Amazon Lex, Amazon Polly, DynamoDB, Amazon Lambda, Communication skills, both written and verbal
Required Certifications:
None (AWS Cloud Practitioner preferred)
Regards
Alex Keylor
NAVTECH INC
1600 Golf Road. Suite 1200, Rolling Meadows, IL 60008
Ph: (224) 348-1340 || Email: alex@navtechusa.com || www.navtechusa.com
E-Verified Company
Navtech logo

About Navtech

Sourced by ZipRecruiter

Industry

Civil engineering construction

Company size

11 - 50 Employees

Headquarters location

New Bloomfield, PA, US

Year founded

1996

View All Navtech Jobs

Apply