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Ivr Coding Jobs in Florida (NOW HIRING)

Tech Tammina

IVR Developer

Tampa, FL · On-site

IVR Developer IVR application development and support - both for project deliverables and in ... code but this is not a java development role

Navtech, Inc.

IVR Developer

Tampa, FL · On-site

I have an opportunity for a "Sr IVR Developer" - (Remote till March 2022). and I am looking for a ... Create unit tests to maximize code coverage and cover end to end business scenarios * Support ...

TecTammina

IVR Developer

Tampa, FL · On-site

... code but this is not a java development role Additional Information Share the Profiles to mahesh(@)techtammina(dot)com Contact: 703-349-1004 Job Type: W2 Contract Eligibility: EAD Green Card/Green ...

Navtech

IVR Developer

Tampa, FL · On-site

I have an opportunity for a "Sr IVR Developer" - (Remote till March 2022). and I am looking for a ... Create unit tests to maximize code coverage and cover end to end business scenarios * Support ...

Next Step Systems

NICE Solutions Designer

Orlando, FL · On-site

... IVR scripting. - Expertise in NICE inContact, including experience with UserHub administration and inContact Studio coding. - Experience with Quality Management, Personal Connection and Workforce ...

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Ivr Coding information

What are some common challenges faced when developing and maintaining IVR (Interactive Voice Response) systems?

One of the main challenges in IVR coding is ensuring that the voice menus are intuitive and user-friendly, as complex or unclear navigation can frustrate callers and lead to dropped calls. IVR developers also need to address integration with various telephony platforms and back-end systems, which can involve troubleshooting compatibility or latency issues. Additionally, maintaining high accuracy in speech recognition, especially for diverse accents and background noise, requires continuous testing and refinement. Collaboration with UX designers, QA testers, and IT teams is essential to deliver a reliable and efficient IVR experience.

What is IVR coding?

IVR coding refers to the process of developing, programming, and maintaining Interactive Voice Response (IVR) systems. These systems allow callers to interact with a company's phone system through voice recognition or keypad inputs, automating tasks such as call routing, information retrieval, and customer support. IVR coders use specialized languages and tools to design call flows, integrate databases, and ensure that the system is user-friendly and efficient. The goal is to improve customer experience and streamline operations by automating routine interactions.

What is the difference between Ivr Coding vs Ivr Testing?

AspectIvr CodingIvr Testing
Required SkillsProgramming, scripting, telephony systems knowledgeTesting procedures, troubleshooting, quality assurance
CertificationsTelecom or software development certificationsQuality assurance or testing certifications
Work EnvironmentDevelopment teams, call centers, telecom companiesQA teams, testing labs, telecom environments
Industry UsageDesigning and coding IVR systemsVerifying and validating IVR functionality

While Ivr Coding involves creating and programming IVR systems, Ivr Testing focuses on ensuring these systems work correctly through testing and validation. Both roles are essential in the IVR development lifecycle and often collaborate closely within telecom and software development environments.

What are the key skills and qualifications needed to thrive as an IVR (Interactive Voice Response) Coder, and why are they important?

To thrive as an IVR Coder, you need strong programming skills (commonly in languages like Java, VXML, or Python), a solid understanding of telephony systems, and experience in designing call flow logic. Familiarity with IVR platforms (such as Genesys, Avaya, or Cisco), APIs, and sometimes certifications in related technologies are typically required. Excellent problem-solving abilities, attention to detail, and effective communication skills help you collaborate with cross-functional teams and troubleshoot user experience issues. These competencies are essential for creating efficient, user-friendly IVR systems that enhance customer service and business operations.
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Ivr Coding jobs near you

IVR Developer

Tech Tammina

Tampa, FL • On-site

Other

Posted 8 days ago

Key responsibilities

  • Develop and support IVR applications for project deliverables and production environments.

  • Participate in on-call rotations, including after-hours and weekend support as needed.

  • Perform break/fix activities for IVR applications.

Job description

IVR Developer

IVR application development and support - both for project deliverables and in production environment. Required to work some after-hours and weekends as needed. Knowledge of Open Source technologies (Ant, Anthill, Maven2). Extensive experience in developing UI interfaces Knowledge and experienced in IVR application development and break/fix (Convergys/Intervoice Preferred) Knowledge of Call Routing Platform (Genesys) Working Knowledge of telephony technologies in a call center environment Java, Linux, Oracle.Net, C+

MUST have IVR background There will be on-call rotations - every 7 weeks on call for 24 hrs for 7 seven days Heavy infrastructure knowledge - KEON, LDAP, etc Don't need to be MQ expert but understand the topology of flow of applications / IVR applications Group supports: web phone, social media, and IVR Ideally need ability to write java code but this is not a java development role

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