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Ivr Coding Jobs in Florida (NOW HIRING)

ChenMed, LLC

Patient Referral Coordinator

Tamarac, FL · On-site

$16.50 - $23.56/hr

Uses Web IVR to generate authorizations (Availity, Careplus, Healthhelp NIA and any other approved ... Knowledge of medical terminology, CPT, HCPCS and ICD coding preferred. EDUCATION AND EXPERIENCE ...

ChenMed

Patient Referral Coordinator

Tamarac, FL

$23.56/hr

Uses Web IVR to generate authorizations (Availity, Careplus, Healthhelp NIA and any other approved ... Knowledge of medical terminology, CPT, HCPCS and ICD coding preferred. EDUCATION AND EXPERIENCE ...

ChenMed, LLC

Care Coordinator

Pembroke Pines, FL · On-site

$17 - $24.26/hr

Uses Web IVR to generate authorizations (Availity, Careplus, Healthhelp NIA and any other approved ... Knowledge of medical terminology, CPT, HCPCS and ICD coding preferred. EDUCATION AND EXPERIENCE ...

ChenMed

Referral Coordinator

Temple Terrace, FL

$24.26/hr

Uses Web IVR to generate authorizations (Availity, Careplus, Healthhelp NIA and any other approved ... Knowledge of medical terminology, CPT, HCPCS and ICD coding desired * Detail-oriented with the ...

ChenMed

Care Coordinator

Pembroke Pines, FL

$24.26/hr

Uses Web IVR to generate authorizations (Availity, Careplus, Healthhelp NIA and any other approved ... Knowledge of medical terminology, CPT, HCPCS and ICD coding preferred. EDUCATION AND EXPERIENCE ...

ChenMed

Care Coordinator

Lauderhill, FL

$24.26/hr

Uses Web IVR to generate authorizations (Availity, Careplus, Healthhelp NIA and any other approved ... Knowledge of medical terminology, CPT, HCPCS and ICD coding preferred * An inept understanding of ...

ChenMed, LLC

Care Coordinator

Lauderhill, FL · On-site

$17 - $24.26/hr

Uses Web IVR to generate authorizations (Availity, Careplus, Healthhelp NIA and any other approved ... Knowledge of medical terminology, CPT, HCPCS and ICD coding preferred * An inept understanding of ...

Futurewave Systems

Sr. Software Engineer

Miami, FL

$117K - $154K/yr

... Cisco CVP or similar IVR call flow development Knowledge of Speech Recognition technology ... Code and unit test solutions Participate in quality assurance and testing to achieve quality ...

Futurewave Systems

Sr. Software Engineer

Miami, FL

$117K - $154K/yr

... Cisco CVP or similar IVR call flow development Knowledge of Speech Recognition technology ... Code and unit test solutions Participate in quality assurance and testing to achieve quality ...

Futurewave Systems

Sr. Java Developer

Miami, FL

$54.75 - $69.75/hr

... Cisco CVP or similar IVR call flow development Knowledge of Speech Recognition technology ... Code and unit test solutions Participate in quality assurance and testing to achieve quality ...

SoFi

Senior Business Operations Analyst

Jacksonville, FL · On-site

$85K - $110K/yr

... IVR performance and develop omni-channel operational reporting • Partner with Operations and ... code and utilizing testing frameworks • Experience training or developing AI chat agents using ...

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Ivr Coding information

What are some common challenges faced when developing and maintaining IVR (Interactive Voice Response) systems?

One of the main challenges in IVR coding is ensuring that the voice menus are intuitive and user-friendly, as complex or unclear navigation can frustrate callers and lead to dropped calls. IVR developers also need to address integration with various telephony platforms and back-end systems, which can involve troubleshooting compatibility or latency issues. Additionally, maintaining high accuracy in speech recognition, especially for diverse accents and background noise, requires continuous testing and refinement. Collaboration with UX designers, QA testers, and IT teams is essential to deliver a reliable and efficient IVR experience.

What is IVR coding?

IVR coding refers to the process of developing, programming, and maintaining Interactive Voice Response (IVR) systems. These systems allow callers to interact with a company's phone system through voice recognition or keypad inputs, automating tasks such as call routing, information retrieval, and customer support. IVR coders use specialized languages and tools to design call flows, integrate databases, and ensure that the system is user-friendly and efficient. The goal is to improve customer experience and streamline operations by automating routine interactions.

What is the difference between Ivr Coding vs Ivr Testing?

AspectIvr CodingIvr Testing
Required SkillsProgramming, scripting, telephony systems knowledgeTesting procedures, troubleshooting, quality assurance
CertificationsTelecom or software development certificationsQuality assurance or testing certifications
Work EnvironmentDevelopment teams, call centers, telecom companiesQA teams, testing labs, telecom environments
Industry UsageDesigning and coding IVR systemsVerifying and validating IVR functionality

While Ivr Coding involves creating and programming IVR systems, Ivr Testing focuses on ensuring these systems work correctly through testing and validation. Both roles are essential in the IVR development lifecycle and often collaborate closely within telecom and software development environments.

What are the key skills and qualifications needed to thrive as an IVR (Interactive Voice Response) Coder, and why are they important?

To thrive as an IVR Coder, you need strong programming skills (commonly in languages like Java, VXML, or Python), a solid understanding of telephony systems, and experience in designing call flow logic. Familiarity with IVR platforms (such as Genesys, Avaya, or Cisco), APIs, and sometimes certifications in related technologies are typically required. Excellent problem-solving abilities, attention to detail, and effective communication skills help you collaborate with cross-functional teams and troubleshoot user experience issues. These competencies are essential for creating efficient, user-friendly IVR systems that enhance customer service and business operations.
What are popular job titles related to Ivr Coding jobs in Florida? For Ivr Coding jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Ivr Coding jobs in Florida look for? The top searched job categories for Ivr Coding jobs in Florida are:
What cities in Florida are hiring for Ivr Coding jobs? Cities in Florida with the most Ivr Coding job openings:
Ivr Coding jobs near you
Patient Referral Coordinator

Patient Referral Coordinator

ChenMed, LLC

Tamarac, FL • On-site

$16.50 - $23.56/hr

Full-time

Medical

Posted 27 days ago

ChenMed rating

8.4

Company rating: 8.4 out of 10

Based on 39 frontline employees who took The Breakroom Quiz

1st of 228 rated social care providers

Job description

We're unique. You should be, too.
We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?
We're different than most primary care providers. We're rapidly expanding and we need great people to join our team.
The Care Coordinator is a highly visible customer service and patient-focused role that works directly with our patient population and their families, insurance representatives and outside vendors, physicians, clinicians and other medical personnel in a dynamic and professional environment to provide the highest level of quality healthcare to our members.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Coordinates and processes patient referrals to completion with precision, detail and accuracy.

Definition of completion:
  • Prioritizes HPP patients in Primary Care Physicians panel, stats, expedites and orders over 5 days.
  • Orders have been approved (when needed).
  • Schedules patient (Preferred Providers List of Specialist) and notifies them of appointment information, including, date, time, location, etc.
  • Uses Web IVR to generate authorizations (Availity, Careplus, Healthhelp NIA and any other approved web IVR for authorization processing).
  • Completes orders with proper documentation on where patient is scheduled and how patient was notified.
  • Referrals have been sent to specialist office & confirmed receipt.
  • Prepares and actively participates during physician/clinician daily huddles utilizing RITS Huddle Portal and huddle guide. Communicates effectively the physicians/clinicians needs or outstanding items regarding to patients.
  • Enters all Inpatient and Outpatient elective procedures in HITS tool.
  • Ensures patient's external missed appointment are rescheduled and communicated to the physician/clinician.
  • Participates in Super Huddle and provides updates on high priority patients referrals.
  • Addresses referral based phone calls for Primary Care Physicians panel.
  • Completes and addresses phone messages within 24 hours of call.
  • Checks out patients based on their assigned physician/clinician. (Note: If assigned Care Coordinator is unavailable at the time of check out, a colleague shall assist patient. This process does not apply to Care Specialist)
  • Retrieves consultation notes from the consult tracking tool.
  • Follows up on all Home Health and DME orders to ensure patient receives services ordered.
  • Provide extraordinary customer service to all internal and external customers (including patients and other
  • ChenMed Medical team members) at all times. Utilization of patient messaging tools.
  • Performs other related duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:
  • Must be detail-oriented, possess the ability to multi-task and be open to cross-functionally training in referrals duties.
  • The individual in this role must exercise proper phone etiquette and have the ability to navigate proficiently through computer software systems.
  • Must be team-oriented and work extremely well with patients, colleagues, physicians and other personnel in a professional and courteous manner.
  • Exceptional organizational skills with the ability to effectively prioritize and timely complete tasks. Knowledge of medical terminology, CPT, HCPCS and ICD coding preferred.

EDUCATION AND EXPERIENCE CRITERIA:
  • High School diploma or equivalent required
  • A minimum of 1 year of relevant work experience in customer service, patient referrals, and/or insurance verification required
  • Experience with Web IVRs and obtaining referrals/authorizations for multiple payers strongly preferred
  • Healthcare experience in a clinical setting, preferably within the Medicare HMO population is a plus
  • Medical Assistant certification preferred
  • CPR for Healthcare Providers is preferred

PAY RANGE:
$16.5 - $23.56 Hourly
EMPLOYEE BENEFITS
https://chenmed.makeityoursource.com/helpful-documents
We're ChenMed and we're transforming healthcare for seniors and changing America's healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We're growing rapidly as we seek to rescue more and more seniors from inadequate health care.
ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people's lives every single day.
Current Employee apply HERE
Current Contingent Worker please see job aid HERE to apply
#LI-Onsite

What ChenMed employees say

Pay

Benefits

Hours and flexibility

Workplace

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About ChenMed

Sourced by ZipRecruiter

We're expanding healthcare equity across America. We're already in 15 states with 100+ medical centers. As a rapidly growing, physician-led organization, we have one central focus: rescue any and every senior from a healthcare system that has failed them. Our family of brands include Chen Senior Medical Center, JenCare Senior Medical Center, and Dedicated Senior Medical Center. Recently named a 2021 Best Places To Work and one of the only healthcare companies recognized in Fortune's 2020 "Change The World" list, ChenMed prides itself on creating a culture that enables career growth and promotes inclusion for all.

Industry

Health care and social assistance

Company size

5,001 - 10,000 Employees

Headquarters location

Miami, FL, US

Year founded

1985

Social media

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