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Ivr Coding Jobs in Florida (NOW HIRING)

ChenMed, LLC

Patient Referral Coordinator

Tamarac, FL · On-site

$16.50 - $23.56/hr

Uses Web IVR to generate authorizations (Availity, Careplus, Healthhelp NIA and any other approved ... Knowledge of medical terminology, CPT, HCPCS and ICD coding preferred. EDUCATION AND EXPERIENCE ...

ChenMed

Patient Referral Coordinator

Fort Lauderdale, FL · On-site

$16.50 - $23.56/hr

Uses Web IVR to generate authorizations (Availity, Careplus, Healthhelp NIA and any other approved ... Knowledge of medical terminology, CPT, HCPCS and ICD coding preferred. EDUCATION AND EXPERIENCE ...

ChenMed

Patient Referral Coordinator

Tamarac, FL · On-site

$23.56/hr

Uses Web IVR to generate authorizations (Availity, Careplus, Healthhelp NIA and any other approved ... Knowledge of medical terminology, CPT, HCPCS and ICD coding preferred. EDUCATION AND EXPERIENCE ...

VCS Digital LLC

Google / CCaaS Data Engineer

Sunrise, FL · On-site

$109K - $131K/yr

... IVR design, NLU/NLP modeling, intent and flow orchestration, webhook integrations, speech-to-text ... as Code (Terraform) to support enterprise-grade customer experience platforms. · Architect ...

ChenMed

Care Coordinator

Pembroke Pines, FL · On-site

$17 - $24.26/hr

Uses Web IVR to generate authorizations (Availity, Careplus, Healthhelp NIA and any other approved ... Knowledge of medical terminology, CPT, HCPCS and ICD coding preferred. EDUCATION AND EXPERIENCE ...

ChenMed, LLC

Care Coordinator

Pembroke Pines, FL · On-site

$17 - $24.26/hr

Uses Web IVR to generate authorizations (Availity, Careplus, Healthhelp NIA and any other approved ... Knowledge of medical terminology, CPT, HCPCS and ICD coding preferred. EDUCATION AND EXPERIENCE ...

ChenMed

Care Coordinator

Lauderdale Lakes, FL · On-site

$17 - $24.26/hr

Uses Web IVR to generate authorizations (Availity, Careplus, Healthhelp NIA and any other approved ... Knowledge of medical terminology, CPT, HCPCS and ICD coding preferred * An inept understanding of ...

ChenMed

Care Coordinator

Hollywood, FL · On-site

$17 - $24.26/hr

Uses Web IVR to generate authorizations (Availity, Careplus, Healthhelp NIA and any other approved ... Knowledge of medical terminology, CPT, HCPCS and ICD coding preferred. EDUCATION AND EXPERIENCE ...

ChenMed

Referral Coordinator

Temple Terrace, FL · On-site

$24.26/hr

Uses Web IVR to generate authorizations (Availity, Careplus, Healthhelp NIA and any other approved ... Knowledge of medical terminology, CPT, HCPCS and ICD coding desired * Detail-oriented with the ...

ChenMed, LLC

Care Coordinator

Lauderhill, FL · On-site

$17 - $24.26/hr

Uses Web IVR to generate authorizations (Availity, Careplus, Healthhelp NIA and any other approved ... Knowledge of medical terminology, CPT, HCPCS and ICD coding preferred * An inept understanding of ...

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All JobsIvr Coding JobsIvr Coding Jobs in Florida

Ivr Coding information

What are some common challenges faced when developing and maintaining IVR (Interactive Voice Response) systems?

One of the main challenges in IVR coding is ensuring that the voice menus are intuitive and user-friendly, as complex or unclear navigation can frustrate callers and lead to dropped calls. IVR developers also need to address integration with various telephony platforms and back-end systems, which can involve troubleshooting compatibility or latency issues. Additionally, maintaining high accuracy in speech recognition, especially for diverse accents and background noise, requires continuous testing and refinement. Collaboration with UX designers, QA testers, and IT teams is essential to deliver a reliable and efficient IVR experience.

What is IVR coding?

IVR coding refers to the process of developing, programming, and maintaining Interactive Voice Response (IVR) systems. These systems allow callers to interact with a company's phone system through voice recognition or keypad inputs, automating tasks such as call routing, information retrieval, and customer support. IVR coders use specialized languages and tools to design call flows, integrate databases, and ensure that the system is user-friendly and efficient. The goal is to improve customer experience and streamline operations by automating routine interactions.

What is the difference between Ivr Coding vs Ivr Testing?

AspectIvr CodingIvr Testing
Required SkillsProgramming, scripting, telephony systems knowledgeTesting procedures, troubleshooting, quality assurance
CertificationsTelecom or software development certificationsQuality assurance or testing certifications
Work EnvironmentDevelopment teams, call centers, telecom companiesQA teams, testing labs, telecom environments
Industry UsageDesigning and coding IVR systemsVerifying and validating IVR functionality

While Ivr Coding involves creating and programming IVR systems, Ivr Testing focuses on ensuring these systems work correctly through testing and validation. Both roles are essential in the IVR development lifecycle and often collaborate closely within telecom and software development environments.

What are the key skills and qualifications needed to thrive as an IVR (Interactive Voice Response) Coder, and why are they important?

To thrive as an IVR Coder, you need strong programming skills (commonly in languages like Java, VXML, or Python), a solid understanding of telephony systems, and experience in designing call flow logic. Familiarity with IVR platforms (such as Genesys, Avaya, or Cisco), APIs, and sometimes certifications in related technologies are typically required. Excellent problem-solving abilities, attention to detail, and effective communication skills help you collaborate with cross-functional teams and troubleshoot user experience issues. These competencies are essential for creating efficient, user-friendly IVR systems that enhance customer service and business operations.
What are popular job titles related to Ivr Coding jobs in Florida? For Ivr Coding jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Ivr Coding jobs in Florida look for? The top searched job categories for Ivr Coding jobs in Florida are:
What cities in Florida are hiring for Ivr Coding jobs? Cities in Florida with the most Ivr Coding job openings:
Ivr Coding jobs near you
Information Technology_USA - USA_Developer

Information Technology_USA - USA_Developer

Real Soft, Inc.

Jacksonville, FL • On-site

Contractor

Posted 28 days ago

Job description

**Please strictly adhere to the following resume naming convention:
ALL CAPS, NO SPACES B/T UNDERSCORES
PTN_US_GBAMSREQID_CandidateBeelineID
i.e. PTN_US_9999999_SKIPJOHNSON0413
: -/hr
MSP Owner: Kelly Gosciminski
Location: Phoenix, AZ - onsite
Duration: 6 months
skill id: 10762402
"CCaaS-Five9-GCP-Senior Eng (AWS Connect/ Google Five9/)"
"Candidate must have Deep knowledge of Google CCAI, AWS Connect or Five9 data ecosystem
• Design and implement scalable CCaaS and IVA solutions leveraging Google Cloud and Google CX
(Dialogflow CX), including conversational IVR design, NLU/NLP modeling, intent and flow
orchestration, webhook integrations, speech-to-text/text-to-speech, and seamless integration with
Five9 and enterprise systems.
• Architect secure, resilient cloud infrastructure on GCP using services such as GKE, Cloud Run,
Cloud Functions, Pub/Sub, Apigee, and BigQuery, implementing IAM, VPC design, encryption,
multi-region high availability, and Infrastructure as Code (Terraform) to support enterprise-grade
customer experience platforms.
• Architect, implement, and optimize Five9 CCaaS solutions, including ACD, skills-based routing,
dialer, omnichannel capabilities, and campaign management, ensuring scalable, secure, and
compliant contact center operations.
• Lead integrations and migrations leveraging Five9 APIs and telephony capabilities, including
CRM/CTI integrations, webhooks, SIP/WebRTC, security configuration (RBAC, PCI/HIPAA), and
transition from legacy contact center platforms to Five9.
• Experience with Agile development, Continuous Integration, and Continuous Delivery, including
working knowledge of various tools in the CI/CD pipeline. DevOps and Observability.
• Experience with automated release management using GitHub Actions.
• Experience in Architecture design and modeling should possess strong skills in designing and
modeling complex systems and architecture.
• Good understanding of data structures, algorithms, and design patterns
• Great written communication and documentation abilities • Strong understanding of cloud security architecture and Encryption and OAuth. • Looks proactively beyond the obvious for continuous improvement opportunities. • Leadership and communication: lead teams and collaborate with stakeholders, so strong leadership and communication skills are essential. • Excellent communication skills, with the ability to influence at all levels across functions, from both technical and non-technical perspectives alike"
"Exceptional communication and stakeholder management skills, with the ability to collaborate
with cross-functional teams, including developers, business analysts, and quality assurance
professionals, to drive project success."
Role Descriptions: Candidate must have Deep knowledge of Google CCAI| AWS Connect or Five9 data ecosystem Design and implement scalable CCaaS and IVA solutions leveraging Google Cloud and Google CX(Dialogflow CX)| including conversational IVR design| NLUNLP modeling| intent and floworchestration| webhook integrations| speech-to-texttext-to-speech| and seamless integration withFive9 and enterprise systems. Architect secure| resilient cloud infrastructure on GCP using services such as GKE| Cloud Run|Cloud Functions| PubSub| Apigee| and BigQuery| implementing IAM| VPC design| encryption|multi-region high availability| and Infrastructure as Code (Terraform) to support enterprise-gradecustomer experience platforms. Architect| implement| and optimize Five9 CCaaS solutions| including ACD| skills-based routing|dialer| omnichannel capabilities| and campaign management| ensuring scalable| secure| andcompliant contact center operations. Lead integrations and migrations leveraging Five9 APIs and telephony capabilities| includingCRMCTI integrations| webhooks| SIPWebRTC| security configuration (RBAC| PCIHIPAA)| andtransition from legacy contact center platforms to Five9. Experience with Agile development| Continuous Integration| and Continuous Delivery| includingworking knowledge of various tools in the CICD pipeline. DevOps and Observability. Experience with automated release management using GitHub Actions. Experience in Architecture design and modeling should possess strong skills in designing andmodeling complex systems and architecture. Good understanding of data structures| algorithms| and design patterns Great written communication and documentation abilities Strong understanding of cloud security architecture and Encryption and OAuth. Looks proactively beyond the obvious for continuous improvement opportunities. Leadership and communication lead teams and collaborate with stakeholders| so strong leadership and communication skills are essential. Excellent communication skills| with the ability to influence at all levels across functions| from both technical and non-technical perspectives alikeKey responsibilitiesCandidate must have Deep knowledge of Google CCAI| AWS Connect or Five9 data ecosystem Design and implement scalable CCaaS and IVA solutions leveraging Google Cloud and Google CX(Dialogflow CX)| including conversational IVR design| NLUNLP modeling| intent and floworchestration| webhook integrations| speech-to-texttext-to-speech| and seamless integration withFive9 and enterprise systems. Architect secure| resilient cloud infrastructure on GCP using services such as GKE| Cloud Run|Cloud Functions| PubSub| Apigee| and BigQuery| implementing IAM| VPC design| encryption|multi-region high availability| and Infrastructure as Code (Terraform) to support enterprise-gradecustomer experience platforms. Architect| implement| and optimize Five9 CCaaS solutions| including ACD| skills-based routing|dialer| omnichannel capabilities| and campaign management| ensuring scalable
Essential Skills: Candidate must have Deep knowledge of Google CCAI| AWS Connect or Five9 data ecosystem Design and implement scalable CCaaS and IVA solutions leveraging Google Cloud and Google CX(Dialogflow CX)| including conversational IVR design| NLUNLP modeling| intent and floworchestration| webhook integrations| speech-to-texttext-to-speech| and seamless integration withFive9 and enterprise systems. Architect secure| resilient cloud infrastructure on GCP using services such as GKE| Cloud Run|Cloud Functions| PubSub| Apigee| and BigQuery| implementing IAM| VPC design| encryption|multi-region high availability| and Infrastructure as Code (Terraform) to support enterprise-gradecustomer experience platforms. Architect| implement| and optimize Five9 CCaaS solutions| including ACD| skills-based routing|dialer| omnichannel capabilities| and campaign management| ensuring scalable| secure| andcompliant contact center operations. Lead integrations and migrations leveraging F, Project Code :

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