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Ivr Coding Jobs (NOW HIRING)

Geico

Staff Engineer - IVR

Palo Alto, CA

$115K - $230K/yr

Our focus is on enhancing self-service rates across all communication channels, from voice (IVR) to ... Experience with continuous delivery and infrastructure as code * Experience in leveraging ...

Geico

Staff Engineer - IVR

Seattle, WA

$115K - $230K/yr

Our focus is on enhancing self-service rates across all communication channels, from voice (IVR) to ... Experience with continuous delivery and infrastructure as code * Experience in leveraging ...

Geico

Staff Engineer - IVR

Bethesda, MD · On-site

$115K - $230K/yr

Our focus is on enhancing self-service rates across all communication channels, from voice (IVR) to ... Experience with continuous delivery and infrastructure as code * Experience in leveraging ...

GEICO

Staff Engineer - IVR

Palo Alto, CA · On-site

$115K - $230K/yr

Our focus is on enhancing self-service rates across all communication channels, from voice (IVR) to ... Experience with continuous delivery and infrastructure as code * Experience in leveraging ...

Geico

Staff Engineer - IVR

Dallas, TX

$115K - $230K/yr

Our focus is on enhancing self-service rates across all communication channels, from voice (IVR) to ... Experience with continuous delivery and infrastructure as code * Experience in leveraging ...

PNC

Quality Assurance Specialist - IVR Testing

Phoenix, AZ · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

IVR Testing Summary: QA Tester to support IVR and call flow testing for contact center applications ... Performs code inspections, walk-throughs, design, and test-readiness reviews. * Reviews software ...

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Ivr Coding information

What is IVR coding?

IVR coding refers to the process of developing, programming, and maintaining Interactive Voice Response (IVR) systems. These systems allow callers to interact with a company's phone system through voice recognition or keypad inputs, automating tasks such as call routing, information retrieval, and customer support. IVR coders use specialized languages and tools to design call flows, integrate databases, and ensure that the system is user-friendly and efficient. The goal is to improve customer experience and streamline operations by automating routine interactions.

What are some common challenges faced when developing and maintaining IVR (Interactive Voice Response) systems?

One of the main challenges in IVR coding is ensuring that the voice menus are intuitive and user-friendly, as complex or unclear navigation can frustrate callers and lead to dropped calls. IVR developers also need to address integration with various telephony platforms and back-end systems, which can involve troubleshooting compatibility or latency issues. Additionally, maintaining high accuracy in speech recognition, especially for diverse accents and background noise, requires continuous testing and refinement. Collaboration with UX designers, QA testers, and IT teams is essential to deliver a reliable and efficient IVR experience.

What are the key skills and qualifications needed to thrive as an IVR coder, and why are they important?

To thrive as an IVR Coder, you need strong programming skills (commonly in languages like Java, VXML, or Python), a solid understanding of telephony systems, and experience in designing call flow logic. Familiarity with IVR platforms (such as Genesys, Avaya, or Cisco), APIs, and sometimes certifications in related technologies are typically required. Excellent problem-solving abilities, attention to detail, and effective communication skills help you collaborate with cross-functional teams and troubleshoot user experience issues. These competencies are essential for creating efficient, user-friendly IVR systems that enhance customer service and business operations.

What is the difference between Ivr Coding vs Ivr Testing?

AspectIvr CodingIvr Testing
Required SkillsProgramming, scripting, telephony systems knowledgeTesting procedures, troubleshooting, quality assurance
CertificationsTelecom or software development certificationsQuality assurance or testing certifications
Work EnvironmentDevelopment teams, call centers, telecom companiesQA teams, testing labs, telecom environments
Industry UsageDesigning and coding IVR systemsVerifying and validating IVR functionality

While Ivr Coding involves creating and programming IVR systems, Ivr Testing focuses on ensuring these systems work correctly through testing and validation. Both roles are essential in the IVR development lifecycle and often collaborate closely within telecom and software development environments.

What cities are hiring for Ivr Coding jobs?

Cities with the most Ivr Coding job openings:

What states have the most Ivr Coding jobs?

States with the most job openings for Ivr Coding jobs include:

What job categories do people searching Ivr Coding jobs look for?

The top searched job categories for Ivr Coding jobs are:

Ivr Coding jobs near you
Infographic showing various Ivr Coding job openings in the United States as of August 2026, with employment types broken down into 1% Internship, 1% As Needed, 82% Full Time, 11% Part Time, and 5% Contract. Highlights an 75% Physical, 5% Hybrid, and 20% Remote job distribution.

AWS cloud full stack engineer

Programmers.io

Phoenix, AZ • On-site

Contractor

Re-posted 13 days ago

Job description

Descriptions:

"• Cloud Service administration and support – Amazon Connect, Salesforce

• Configuration of omnichannel contact center, teams, services, and skills.

• Coordinate with business units on call flow parameters, design and testing requirements

• Review, analyze, modify and create call flows, queues, skills, routing profiles, and prompts, on an iterative basis

• Communication and presentation skills with a high degree of comfort speaking with executives, IT Management, and customers

• Designing highly available applications with responsibility for infrastructure robustness, including networking, communications, server hardware and storage

Requirements:

• 5+ years hands-on experience building complex multi and omni channel contact center solutions, ideally SaaS in the cloud

• Experience building IVR Call flows within AWS Connect Platform, call routing, and configuration of Amazon Connect environment

• Hands-on experience with Amazon Web Services such as Lambda, S3, Lex, etc.

• Must know TerraForm Scripting for Connect

• Experience developing solutions and passion for hands-on experience with scripting/coding (e.g. python, java, c#, .NET, or Node.js

• DevOps experience – develop and maintain IVR code, manage CI/CD pipelines for deployment into various environments

• Strong verbal and written communication skills, excellent organizational and prioritization skills

• Analytical and problem-solving skills are required to clarify, analyze and investigate organizational needs, identify potential roadblocks and develop viable, working, and cost-effective solutions

Demonstrated experience operating and troubleshooting in both AWS and Microsoft environments and\or respective telephony technologies"

Skills: Digital : Amazon Web Service(AWS) Cloud Computing

Experience Required: 8-10

Comments for Suppliers:      Role: AWS cloud full stack engineer

Location: ONSITE- Phoenix AZ/ Raleigh NC/ Remote