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Ivr Coding Jobs (NOW HIRING)

AWS Cloud FSD

Raleigh, NC · On-site

$54.25 - $72.50/hr

NET, or Node.js) * DevOps experience - develop and maintain IVR code, manage CI/CD pipelines for deployment into various environments * Strong verbal and written communication skills, excellent ...

Senior or Lead AWS DevOps Engineer

Dallas, TX · On-site

$128.60K - $165.20K/yr

IVR, Amazon Connect, Contact Centre Job Summary We are seeking an experienced AWS Telephony / IVR DevOps Engineer to design, implement, and operate CI/CD pipelines and Infrastructure-as-Code ...

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Ivr Coding information

What are the key skills and qualifications needed to thrive as an IVR (Interactive Voice Response) Coder, and why are they important?

To thrive as an IVR Coder, you need strong programming skills (commonly in languages like Java, VXML, or Python), a solid understanding of telephony systems, and experience in designing call flow logic. Familiarity with IVR platforms (such as Genesys, Avaya, or Cisco), APIs, and sometimes certifications in related technologies are typically required. Excellent problem-solving abilities, attention to detail, and effective communication skills help you collaborate with cross-functional teams and troubleshoot user experience issues. These competencies are essential for creating efficient, user-friendly IVR systems that enhance customer service and business operations.

What are some common challenges faced when developing and maintaining IVR (Interactive Voice Response) systems?

One of the main challenges in IVR coding is ensuring that the voice menus are intuitive and user-friendly, as complex or unclear navigation can frustrate callers and lead to dropped calls. IVR developers also need to address integration with various telephony platforms and back-end systems, which can involve troubleshooting compatibility or latency issues. Additionally, maintaining high accuracy in speech recognition, especially for diverse accents and background noise, requires continuous testing and refinement. Collaboration with UX designers, QA testers, and IT teams is essential to deliver a reliable and efficient IVR experience.

What is IVR coding?

IVR coding refers to the process of developing, programming, and maintaining Interactive Voice Response (IVR) systems. These systems allow callers to interact with a company's phone system through voice recognition or keypad inputs, automating tasks such as call routing, information retrieval, and customer support. IVR coders use specialized languages and tools to design call flows, integrate databases, and ensure that the system is user-friendly and efficient. The goal is to improve customer experience and streamline operations by automating routine interactions.

What is the difference between Ivr Coding vs Ivr Testing?

AspectIvr CodingIvr Testing
Required SkillsProgramming, scripting, telephony systems knowledgeTesting procedures, troubleshooting, quality assurance
CertificationsTelecom or software development certificationsQuality assurance or testing certifications
Work EnvironmentDevelopment teams, call centers, telecom companiesQA teams, testing labs, telecom environments
Industry UsageDesigning and coding IVR systemsVerifying and validating IVR functionality

While Ivr Coding involves creating and programming IVR systems, Ivr Testing focuses on ensuring these systems work correctly through testing and validation. Both roles are essential in the IVR development lifecycle and often collaborate closely within telecom and software development environments.

More about Ivr Coding jobs
What cities are hiring for Ivr Coding jobs? Cities with the most Ivr Coding job openings:
What states have the most Ivr Coding jobs? States with the most job openings for Ivr Coding jobs include:
Infographic showing various Ivr Coding job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 73% Full Time, 18% Part Time, 6% Contract, and 2% Summer. Highlights an 76% Physical, 4% Hybrid, and 20% Remote job distribution.
Java developer with Genesys/IVR

Java developer with Genesys/IVR

Innova Solutions, Inc

Jersey City, NJ

$68/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted yesterday


Innova Solutions rating

5.6

Company rating: 5.6 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

182nd of 203 rated it services


Job description

A client of Innova Solutions is immediately hiring for a Java developer with Genesys/IVR.
 
Position type: Contract
Duration: 12 Months
Location: Jersey City, NJ
Position Summary
As a Software Engineer/feature lead on our team, you will work alongside highly talented IVR developers who are passionate about delivering innovative, reliable, and scalable self-service solutions for the contact center.
In this role, you will design, develop, test, and support IVR applications operating in a modern Cloud environment, using proven engineering best practices and high-quality development standards. You will help shape solutions that drive meaningful business outcomes, and you will play a key part in ensuring that our systems and designs reflect the highest levels of technical excellence.
We believe in collaboration, continuous learning, and building an environment where great ideas can thrive. You will have the opportunity to influence technical direction, mentor developers, and contribute to an agile team that values both innovation and execution.
 
Responsibilities:
Build and enhance IVR applications using modern engineering practices and Cloud technologies.
• Collaborate with cross-functional partners to design solutions that align with strategic business goals.
• Ensure high-quality code delivery through strong development, testing, and quality control practices.
• Lead and mentor developers as part of an agile team, fostering a culture of learning and teamwork.
• Troubleshoot, support, and continuously improve existing IVR applications to ensure optimal performance.
• Participate in planning, estimation, and technical discussions that guide the direction of our solutions.
 
What You Bring to the Role
A strong track record of delivering software through multiple full project implementations.
• Hands-on experience with IVR development and supporting technologies.
• Experience leading developers within an agile, fast-paced engineering environment.
• A commitment to engineering excellence, clean code, and scalable design.
• Strong problem-solving skills and an eagerness to tackle complex challenges.
• A collaborative mindset and a passion for working within a team that enjoys both hard work and celebrating wins together.
 
Primary Skill-Genesys IVR
 
Required Qualifications
• Minimum 5+ years hands on Java/Spring development with hands on experience for complex applications.
• Previous experience with Speech enabled IVR development using Genesys or/Nuance Framework
• Experience with Java/JavaScript, Spring, Groovy & VXML (4) Well versed in using AI tools such as GitHub CoPilot
 
Desired Qualifications
Familiarity in deploying contact center solutions in a private or public cloud environment
• Experience in building/deploying applications on MS Azure or OpenShift platform
Qualified candidates should APPLY NOW for immediate consideration!  Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
This position is only open to applicants who can be engaged on a W-2 basis.
We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines.   ASK ME HOW.
Thank you!
 
YOUR NAME Akash Choudhury
PHONE +14708512795
EMAIL akash.choudhury@innovasolutions.com
 
PAY RANGE AND BENEFITS:
Pay Range*: $65 - $68 per hour
*Pay range offered to a successful candidate will be based on several factors, including the candidate''s education, work experience, work location, specific job duties, certifications, etc.
 
Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.
 
Recent Recognitions:
  • Named One of America’s Best Employers for New Grads by Forbes (2024
  • Named One of the Best Companies to Work for by U.S. News & World Report (Private Companies List, 2024-2025)
  • One of the Largest IT Staffing Firms in the US – Ranked #3 by Staffing Industry Analysts (SIA, 2024)
  • One of the Largest Staffing Firms in the US – Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics)
  • Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)
  • One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)
  • AWS Advanced Tier Services Partner with 100+ certifications
 
Website: https://www.innovasolutions.com/
Innova Solutions offers a referral bonus for qualified Ambassadors who refer eligible referrals. Submit referrals at https://innovasolutions.workllama.com/atsuser/anonreferafriend  and earn $250-$1,000 per referral.
Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates.  If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.com or (770) 493-5588. Please indicate the specifics of the assistance needed.  Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities.   Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.
The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.
By applying for this job, you agree to receive calls, AI-generated calls, text  messages, or emails from Innova Solutions and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Privacy Policy - innovasolutions.

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About Innova Solutions

Sourced by ZipRecruiter

Innova Solutions Inc., headquartered in Duluth, GA, US, is a prominent player in the digital transformation and technology solutions industry. The company's innovative approach focuses on accelerating change and empowering businesses to better serve their customers in today's digital age. The products and services offered by Innova Solutions range from data analytics and cloud services to cybersecurity solutions, artificial intelligence, and machine learning. The company was founded with a commitment to provide groundbreaking solutions, and this commitment continues to shape its operations and drive its growth strategy.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Duluth, GA, US