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Itil Remote Jobs (NOW HIRING)

Techary

2nd Line Support Technician

Dallas, TX · Remote

$37K - $46K/yr

Duties & Responsibilities Remote Technical Support & Troubleshooting * Resolve 2nd line tickets ... Familiarity with ITIL practices and SLA-driven environments * Exposure to Entra AD, Intune, or ...

Apex Informatics

Application Architect

Remote Top Skill Genesys, Nice, ITIL Certified Aspect and Korbyt are preferred Accepting Tickets for break/fix 2.Accepting requests for minor configuration changes 3. Coordinate vendor support for ...

mSupply

IT Service Desk Manager - US

Saint Louis, MO · Remote

$115K - $120K/hr

ITIL v4 Foundation certification preferred or willingness to obtain. * Experience with remote monitoring and management (RMM) tools; familiarity with Kaseya VSA is a plus. * Strong analytical and ...

GDIT

Configuration Manager - Medicaid Systems

WV · Remote

$111K - $150K/yr

ITIL Certification preferred Additional Information: Work Arrangements: Remote. Travel 20-50% Security: A background check will be required. Timeline: This is a contingent job posting. Work is not ...

Marcone

IT Service Desk Manager - US

Saint Louis, MO · On-site +1

$115K - $120K/yr

ITIL v4 Foundation certification preferred or willingness to obtain. * Experience with remote monitoring and management (RMM) tools; familiarity with Kaseya VSA is a plus. * Strong analytical and ...

Concord IT Systems

Application Architect-II

... ITIL) initiatives of the Department of Corrections (DOC). Under the general supervision of the ... Remote or Onsite: * 100% remote within the State of Wisconsin, and contractor may have to travel to ...

MMI

ServiceNow Administrator

Alpharetta, GA · Remote

Remote (pure remote option no location preference) Position type: Contract Job Requirements: -Lead ... ITIL Certification a plus Experience/Required Skills: -ServiceNow administration experience ...

Cayuse Holdings

ITSM Incident Response Analyst

$30 - $48/hr

Remote Type: Independent Contract - Corp to Corp/1099 Start Date: ASAP Pay Rate: $30-48/hr ... Ensuring that our ITIL aligned Incident Management processes are followed so that event management ...

ManTech International

Remote Support Technician

Mclean, VA · On-site +1

$21.75 - $29.75/hr

MANTECH seeks a motivated, career-oriented, and customer-focused Remote Support Technician to join ... Utilize ITIL-based processes to efficiently manage and resolve incoming incidents, service requests ...

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How much do itil remote jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for itil remote in the United States is $25.17, according to ZipRecruiter salary data. Most workers in this role earn between $22.84 and $25.24 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Itil Remote position, and why are they important?

To thrive as an ITIL Remote professional, you need a thorough understanding of ITIL frameworks, strong process management abilities, and prior experience in IT service management roles. Proficiency with ITSM tools such as ServiceNow, BMC Remedy, or Jira Service Management, along with ITIL Foundation or higher certifications, is typically expected. Excellent communication, analytical thinking, and problem-solving skills are crucial for collaborating with distributed teams and addressing service incidents or improvements remotely. These skills and qualifications are essential to ensure consistent delivery and optimization of IT services within organizations operating in remote or hybrid environments.

What is an ITIL Remote job?

An ITIL Remote job involves managing IT services and processes according to the ITIL (Information Technology Infrastructure Library) framework while working remotely. Professionals in this role focus on service delivery, incident management, problem resolution, and continuous improvement to align IT services with business needs. They use ITIL best practices to enhance efficiency, reduce downtime, and improve customer satisfaction. This position typically requires strong knowledge of ITIL methodologies, communication skills, and experience with IT service management (ITSM) tools.

What are some common challenges faced by ITIL Remote professionals, and how can they be addressed?

ITIL Remote professionals often face challenges such as coordinating across time zones, ensuring clear communication with stakeholders, and maintaining service quality without on-site interaction. Proactive use of collaborative tools, regular virtual meetings, and well-documented processes can help mitigate misunderstandings and delays. Additionally, developing strong self-management and prioritization skills allows for efficient handling of incidents and service requests. By staying connected with their team and leveraging technology, remote ITIL specialists can maintain high standards of IT service delivery.

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What cities are hiring for Itil Remote jobs? Cities with the most Itil Remote job openings:
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Itil Remote jobs near you
Infographic showing various Itil Remote job openings in the United States as of June 2026, with employment types broken down into 1% Internship, 1% As Needed, 18% Full Time, 76% Part Time, 3% Temporary, and 1% Contract. Highlights an 37% Physical, 3% Hybrid, and 60% Remote job distribution, with an average salary of $52,360 per year, or $25.2 per hour.

2nd Line Support Technician

Techary

Dallas, TX • Remote

$37K - $46K/yr

Other

Medical, Retirement, PTO

Posted 9 days ago

Job description

 The Role

As a 2nd Line Support Technician, you will be primarily responsible for delivering remote technical support to end users, resolving escalated incidents from the service desk, and ensuring service excellence at every stage. The role requires strong technical ability, but equally a customer-first mindset, with particular emphasis on providing high-quality VIP support and handling sensitive or high-priority issues.

You will play a key part in ensuring smooth resolution of technical challenges while representing the company's reputation for professionalism, responsiveness, and care. On occasion, you may also be required to provide out-of-hours support for Priority 1 (P1) incidents.

Duties & Responsibilities 

Remote Technical Support & Troubleshooting

  • Resolve 2nd line tickets escalated from the service desk in line with SLAs
  • Provide remote support across Windows, macOS, Microsoft 365, Active Directory, Exchange, and mobile devices
  • Troubleshoot software, operating system, and connectivity issues via remote tools
  • Support account management, access rights, and security permissions

Customer Service & VIP Support

  • Deliver an exceptional customer experience with a service-focused approach
  • Provide tailored, high-touch support to VIP and executive users, ensuring rapid resolution and discretion
  • Act as point of escalation for complex or persistent end-user issues

Service Delivery & Collaboration

  • Maintain accurate ticket documentation and contribute to the knowledge base
  • Work with the wider TechOps team to resolve recurring issues and improve processes
  • Support proactive monitoring and updates to enhance system reliability

Continuous Improvement

  • Identify patterns and propose preventative solutions to reduce repeat incidents
  • Contribute to technical projects, deployments, and process documentation
  • Champion best practices in customer service and remote support delivery
Essential Skills
  • Proven experience in a 2nd line or remote support role within an MSP or enterprise environment
  • Strong knowledge of Windows 10/11, macOS, Microsoft 365, Active Directory, and Exchange
  • Skilled in using remote support and ticketing tools (e.g., HaloPSA, ServiceNow, Freshservice)
  • Demonstrated ability to handle sensitive or VIP support requests with professionalism
  • Excellent communication and interpersonal skills with a strong customer-service orientation
  • Willingness to provide occasional out-of-hours support for P1 incidents
Desirable Skills
  • Familiarity with ITIL practices and SLA-driven environments
  • Exposure to Entra AD, Intune, or Endpoint Manager
  • Certifications such as CompTIA A+/N+, Microsoft Certified: Modern Desktop Administrator Associate, or ITIL Foundation
 Benefits

At Techary, we embrace a family culture and believe in working as a team to overcome any challenge we face.

Employee benefits include:

  • Birthday as an additional PTO
  • 401K - 100% matching up to $5,000
  • 20 paid Vacation days
  • Healthcare insurance
  • Learning & Development courses paid (Microsoft, Cisco etc)
  • Opportunity to work throughout the USA and internationally

Job Type: Permanent

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