Milwaukee, WI · On-site
$53.25 - $73.25/hr
... tools, ITIL process implementation, Driving/working part of CSI projects Knowledge of COBIT, ISO ... Analytical and Communication skills Planning and Co-ordination skills Experience with project ...
Milwaukee, WI · On-site
$53.25 - $73.25/hr
... tools, ITIL process implementation, Driving/working part of CSI projects Knowledge of COBIT, ISO ... Analytical and Communication skills Planning and Co-ordination skills Experience with project ...
Practical experience with agile methodologies/tools , ITIL process implementation, Driving/working ... Analytical and Communication skills * Planning and Co-ordination skills * Experience with project ...
Practical experience with agile methodologies/tools , ITIL process implementation, Driving/working ... Analytical and Communication skills * Planning and Co-ordination skills * Experience with project ...
Tallahassee, FL · On-site
$45/hr
Certification in CBAP, PMI-PBA, PMI-ACP, PMP, or ITIL is desired but not required. * A minimum of 3 years of business process analysis and requirements documentation experience is required.
Quick apply
Tallahassee, FL · On-site
$45/hr
Certification in CBAP, PMI-PBA, PMI-ACP, PMP, or ITIL is desired but not required. * A minimum of 3 years of business process analysis and requirements documentation experience is required.
... ITIL processes * Be a key member of an overall engagement team focused on delivering customer ... Experience in analyzing and recommending ITSM strategies based on business priorities * Excellent ...
... ITIL processes * Be a key member of an overall engagement team focused on delivering customer ... Experience in analyzing and recommending ITSM strategies based on business priorities * Excellent ...
... ITIL processes * Be a key member of an overall engagement team focused on delivering customer ... Experience in analyzing and recommending ITSM strategies based on business priorities * Excellent ...
... ITIL processes * Be a key member of an overall engagement team focused on delivering customer ... Experience in analyzing and recommending ITSM strategies based on business priorities * Excellent ...
Practical experience with agile methodologies/tools , ITIL process implementation, Driving/working ... Analytical and Communication skills * Planning and Co-ordination skills * Experience with project ...
Practical experience with agile methodologies/tools , ITIL process implementation, Driving/working ... Analytical and Communication skills * Planning and Co-ordination skills * Experience with project ...
Practical experience with agile methodologies/tools , ITIL process implementation, Driving/working ... Analytical and Communication skills * Planning and Co-ordination skills * Experience with project ...
Practical experience with agile methodologies/tools , ITIL process implementation, Driving/working ... Analytical and Communication skills * Planning and Co-ordination skills * Experience with project ...
Colorado Springs, CO · On-site
$57K - $77K/yr
SAIC is seeking a ServiceNow Technical Business Analyst to join our NORAD/NORTHCOM Enterprise IT ... Strong knowledge of government or defense mission systems and their alignment with ITIL-based ...
Colorado Springs, CO · On-site
$57K - $77K/yr
SAIC is seeking a ServiceNow Technical Business Analyst to join our NORAD/NORTHCOM Enterprise IT ... Strong knowledge of government or defense mission systems and their alignment with ITIL-based ...
Colorado Springs, CO · On-site
$60K - $80K/yr
Perform gap analysis between business requirements and ServiceNow system functionality to provide ... Strong knowledge of government or defense mission systems and their alignment with ITIL-based ...
Colorado Springs, CO · On-site
$60K - $80K/yr
Perform gap analysis between business requirements and ServiceNow system functionality to provide ... Strong knowledge of government or defense mission systems and their alignment with ITIL-based ...
Colorado Springs, CO · On-site
$80K - $120K/yr
Perform gap analysis between business requirements and ServiceNow system functionality to provide ... Strong knowledge of government or defense mission systems and their alignment with ITIL-based ...
Colorado Springs, CO · On-site
$80K - $120K/yr
Perform gap analysis between business requirements and ServiceNow system functionality to provide ... Strong knowledge of government or defense mission systems and their alignment with ITIL-based ...
... ITIL-based Change Management Change Advisory Board (CAB) meetings for IT, analyzing/reporting ... Support Key Performance Indicator (KPI) and Key Risk Indicator (KRI) process and reporting for ...
... ITIL-based Change Management Change Advisory Board (CAB) meetings for IT, analyzing/reporting ... Support Key Performance Indicator (KPI) and Key Risk Indicator (KRI) process and reporting for ...
Lead analysis of existing ITSM processes and design future-state workflows for incident, problem, change, request, and release management that follow ITIL best practices and organizational directives.
Lead analysis of existing ITSM processes and design future-state workflows for incident, problem, change, request, and release management that follow ITIL best practices and organizational directives.
The Analyst can explain processes and their value, is a champion of services provided by the team ... ITIL Foundations Certification * Lean Six Sigma White Belt (Preferred) Additional Requirements ...
The Analyst can explain processes and their value, is a champion of services provided by the team ... ITIL Foundations Certification * Lean Six Sigma White Belt (Preferred) Additional Requirements ...
... ITIL process -Experience in support with multiple and disparate teams -Good Written and Verbal ... Analytical skills Additional Information ** U.S. Citizens and those who are authorised to work ...
... ITIL process -Experience in support with multiple and disparate teams -Good Written and Verbal ... Analytical skills Additional Information ** U.S. Citizens and those who are authorised to work ...
Company Description Vignesh KRG Technologies, Inc., vignesh.c(at)krgtech.com 25000 Avenue Stanford, Suite #243, Valencia, CA 91355 Direct : 661-367-8000 Ext : 405 Very good ITIL process knowledge ...
Company Description Vignesh KRG Technologies, Inc., vignesh.c(at)krgtech.com 25000 Avenue Stanford, Suite #243, Valencia, CA 91355 Direct : 661-367-8000 Ext : 405 Very good ITIL process knowledge ...
Lead analysis of existing ITSM processes and design future-state workflows for incident, problem, change, request, and release management that follow ITIL best practices and organizational directives.
Lead analysis of existing ITSM processes and design future-state workflows for incident, problem, change, request, and release management that follow ITIL best practices and organizational directives.
Lead analysis of existing ITSM processes and design future-state workflows for incident, problem, change, request, and release management that follow ITIL best practices and organizational directives.
Lead analysis of existing ITSM processes and design future-state workflows for incident, problem, change, request, and release management that follow ITIL best practices and organizational directives.
$30 - $48/hr
Ensuring that our ITIL aligned Incident Management processes are followed so that event management ... Driving root cause analysis (RCA) documentation * Automation & Reporting * Creating dashboards and ...
$30 - $48/hr
Ensuring that our ITIL aligned Incident Management processes are followed so that event management ... Driving root cause analysis (RCA) documentation * Automation & Reporting * Creating dashboards and ...
Chicago, IL · On-site
$46.07 - $68.64/hr
... ITIL experience with exceptional business analysis, communication, and problem-solving skills. If ... Maintain a standard process to streamline operations, create efficiencies, and improve the customer ...
New
Chicago, IL · On-site
$46.07 - $68.64/hr
... ITIL experience with exceptional business analysis, communication, and problem-solving skills. If ... Maintain a standard process to streamline operations, create efficiencies, and improve the customer ...
New
New York, NY · On-site
$45 - $50/hr
Strong ITIL process knowledge. * Stakeholder management experience. * Experience in onsite-offshore model. * Strong analytical and communication skills. * Experience with tools like ServiceNow/Jira.
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New York, NY · On-site
$45 - $50/hr
Strong ITIL process knowledge. * Stakeholder management experience. * Experience in onsite-offshore model. * Strong analytical and communication skills. * Experience with tools like ServiceNow/Jira.
$13.70 - $19.38
10% of jobs
$19.38 - $25.07
7% of jobs
$27.57 is the 25th percentile. Wages below this are outliers.
$25.07 - $30.75
18% of jobs
The median wage is $34.93 / hr.
$30.75 - $36.43
20% of jobs
$36.43 - $42.11
16% of jobs
$43.53 is the 75th percentile. Wages above this are outliers.
$42.11 - $47.79
15% of jobs
$47.79 - $53.47
9% of jobs
$53.47 - $59.16
2% of jobs
$59.16 - $64.84
2% of jobs
$64.84 - $70.52
1% of jobs
$70.52 - $76.20
0% of jobs
$13
$38
$76
To thrive as an ITIL Process Analyst, you need a strong background in IT service management principles, analytical skills, and a relevant degree in IT or a related field. Familiarity with ITIL frameworks, process mapping tools, ticketing systems, and ITIL certifications (such as ITIL Foundation) are typically required. Excellent problem-solving abilities, attention to detail, and effective communication skills help you collaborate across technical and business teams. These competencies enable you to streamline IT processes, ensure compliance, and drive continuous service improvement within organizations.
An ITIL Process Analyst is responsible for analyzing, designing, implementing, and improving IT service management processes based on ITIL (Information Technology Infrastructure Library) best practices. They ensure that IT services align with business objectives by monitoring process performance, identifying inefficiencies, and recommending improvements. Their role includes working with various teams to document workflows, ensure compliance, and support continuous service improvement initiatives.
A typical day for an ITIL Process Analyst involves analyzing current IT service processes, identifying areas for improvement, and collaborating closely with IT teams to optimize workflows. You may spend time updating documentation, reviewing incident and change management data, and participating in meetings to implement process enhancements. The role often requires balancing routine tasks—such as monitoring process compliance—with project-based work to support major IT initiatives. You’ll frequently interact with stakeholders from various departments to ensure IT services align with business needs.
$53.25 - $73.25/hr
Full-time
Posted 12 days ago
Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services.
Minimum of 4+ year overall experience in implementing ITIL, Enterprise Service Management, Asset and Configuration Management
At least 3 years of experience with ServiceNow or BMC Remedy or other ITSM tools as an advanced user
Knowledge of the ITIL v3 service life cycle and ITSM best practices
Practical experience with agile methodologies/tools, ITIL process implementation, Driving/working part of CSI projects
Knowledge of COBIT, ISO 2000, or CMMI
Knowledge of technology metrics, scorecard implementation, and project management best practices
ITIL v3 Intermediate certificate or/and administration certificate on any ITSM tools like ServiceNow, Remedy
Analytical and Communication skills
Planning and Co-ordination skills
Experience with project management
Experience and desire to work in a management consulting environment that requires regular travel
Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
At least 4 year of experience in Information Technology.
** U.S. Citizens and those who are authorized to work independently in the United States are encouraged to apply. We are unable to sponsor at this time.
This is a Full-Time / Permanent job opportunity.
Only US Citizen, Green Card Holder can apply.
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** All your information will be kept confidential according to EEO guidelines.
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Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services.
It services
51 - 200 Employees
Alpharetta, GA, US
2007
