ZipRecruiter

Log In

1

Itil Process Analyst Jobs (NOW HIRING)

Software Technology Inc

IT Analyst

Washington, DC · On-site

... core ITIL Service Management processes Experience working closely with service providers and ... analysis and development, problem solving and root cause analysis Strong teaming skills ...

next page

Showing results 1-20

People also search for

All JobsItil Process Analyst Jobs

Itil Process Analyst information

See salary details

$13

$38

$76

How much do itil process analyst jobs pay per hour?

As of May 28, 2026, the average hourly pay for itil process analyst in the United States is $38.84, according to ZipRecruiter salary data. Most workers in this role earn between $28.37 and $45.67 per hour, depending on experience, location, and employer.

What is an ITIL Process Analyst job?

An ITIL Process Analyst is responsible for analyzing, designing, implementing, and improving IT service management processes based on ITIL (Information Technology Infrastructure Library) best practices. They ensure that IT services align with business objectives by monitoring process performance, identifying inefficiencies, and recommending improvements. Their role includes working with various teams to document workflows, ensure compliance, and support continuous service improvement initiatives.

What are the key skills and qualifications needed to thrive in the Itil Process Analyst position, and why are they important?

To thrive as an ITIL Process Analyst, you need a strong background in IT service management principles, analytical skills, and a relevant degree in IT or a related field. Familiarity with ITIL frameworks, process mapping tools, ticketing systems, and ITIL certifications (such as ITIL Foundation) are typically required. Excellent problem-solving abilities, attention to detail, and effective communication skills help you collaborate across technical and business teams. These competencies enable you to streamline IT processes, ensure compliance, and drive continuous service improvement within organizations.

What does a typical workday look like for an ITIL Process Analyst?

A typical day for an ITIL Process Analyst involves analyzing current IT service processes, identifying areas for improvement, and collaborating closely with IT teams to optimize workflows. You may spend time updating documentation, reviewing incident and change management data, and participating in meetings to implement process enhancements. The role often requires balancing routine tasks—such as monitoring process compliance—with project-based work to support major IT initiatives. You’ll frequently interact with stakeholders from various departments to ensure IT services align with business needs.
More about Itil Process Analyst jobs
What cities are hiring for Itil Process Analyst jobs? Cities with the most Itil Process Analyst job openings:
What are the most commonly searched types of Itil Process Analyst jobs? The most popular types of Itil Process Analyst jobs are:
What states have the most Itil Process Analyst jobs? States with the most job openings for Itil Process Analyst jobs include:
What job categories do people searching Itil Process Analyst jobs look for? The top searched job categories for Itil Process Analyst jobs are:
Itil Process Analyst jobs near you
IT Analyst

IT Analyst

Software Technology Inc

Washington, DC • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

ITIL Service Management Specialist

Bachelor’s Degree or equivalent work experience that provides knowledge and exposure to fundamental theories, principles, and concepts

2-3 years’ experience in execution of core ITIL Service Management processes Experience working closely with service providers and delegating operational activities to them, as directed by a director or manager

Knowledge of IT infrastructure components, trends and best practices

Solid skills with computers, operating systems and software (MS Office Suite, MS Project, and other IT applications) and ability to learn new technical concepts quickly

Strong skillset in working with ServiceNow platform

Excellent analytical abilities, including process analysis and development, problem solving and root cause analysis

Strong teaming skills, collaboration, negotiation, communication, organizational, people management and conflict resolution skills

Willing to travel to the companies business unit or Service Provider locations, as needed

2+ years’ experience in a support function

Knowledge of ITIL processes and metrics

4+ years of IT experience in varying support functions

Working experience with ITIL processes and metrics (ITIL v3 or v4 certification a plus)

Demonstrated experience leading process improvements

Excellent written and verbal communication

Understands Project Management Fundamentals

Can work independently in multiple functional domains

Additional details: Looking for candidate strong in ServiceNow with a detailed ITIL background

Apply