ZipRecruiter

Log In

1

Itil Process Analyst Jobs (NOW HIRING)

ASM Research

ITIL Specialist, Mid

Lead analysis of existing ITSM processes and design future-state workflows for incident, problem, change, request, and release management that follow ITIL best practices and organizational directives.

GDIT

Change Management Processes, IT Change Management, ITIL Processes Certifications: None Experience: 3 + years of related experience US Citizenship Required: Yes CONFIGURATION ANALYST SENIOR Make ...

New

DaVita

The Analyst II can explain processes and their value, is a champion of services provided by the ... ITIL Foundations Certification Required * Lean Six Sigma Yellow Belt (Preferred) What We'll Provide:

next page

Showing results 1-20

All JobsItil Process Analyst Jobs

Itil Process Analyst information

See salary details

$13

$38

$76

How much do itil process analyst jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for itil process analyst in the United States is $38.84, according to ZipRecruiter salary data. Most workers in this role earn between $28.37 and $45.67 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Itil Process Analyst position, and why are they important?

To thrive as an ITIL Process Analyst, you need a strong background in IT service management principles, analytical skills, and a relevant degree in IT or a related field. Familiarity with ITIL frameworks, process mapping tools, ticketing systems, and ITIL certifications (such as ITIL Foundation) are typically required. Excellent problem-solving abilities, attention to detail, and effective communication skills help you collaborate across technical and business teams. These competencies enable you to streamline IT processes, ensure compliance, and drive continuous service improvement within organizations.

What is an ITIL Process Analyst job?

An ITIL Process Analyst is responsible for analyzing, designing, implementing, and improving IT service management processes based on ITIL (Information Technology Infrastructure Library) best practices. They ensure that IT services align with business objectives by monitoring process performance, identifying inefficiencies, and recommending improvements. Their role includes working with various teams to document workflows, ensure compliance, and support continuous service improvement initiatives.

What does a typical workday look like for an ITIL Process Analyst?

A typical day for an ITIL Process Analyst involves analyzing current IT service processes, identifying areas for improvement, and collaborating closely with IT teams to optimize workflows. You may spend time updating documentation, reviewing incident and change management data, and participating in meetings to implement process enhancements. The role often requires balancing routine tasks—such as monitoring process compliance—with project-based work to support major IT initiatives. You’ll frequently interact with stakeholders from various departments to ensure IT services align with business needs.

More about Itil Process Analyst jobs
What cities are hiring for Itil Process Analyst jobs? Cities with the most Itil Process Analyst job openings:
What are the most commonly searched types of Itil Process Analyst jobs? The most popular types of Itil Process Analyst jobs are:
What states have the most Itil Process Analyst jobs? States with the most job openings for Itil Process Analyst jobs include:
What job categories do people searching Itil Process Analyst jobs look for? The top searched job categories for Itil Process Analyst jobs are:
Itil Process Analyst jobs near you
ITIL V3, ITSM Suite, Cloud Computing Infrastructure

ITIL V3, ITSM Suite, Cloud Computing Infrastructure

Sonsoft Inc

Milwaukee, WI

Full-time

Re-posted 3 days ago

Job description

Company Description

Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services.

Job Description
  • Minimum of 4+ year overall experience in implementing ITIL, Enterprise Service Management, Asset and Configuration Management
  • At least 3 years of experience with ServiceNow or BMC Remedy or other ITSM tools as an advanced user
  • Knowledge of the ITIL v3 service life cycle and ITSM best practices
  • Practical experience with agile methodologies/tools, ITIL process implementation, Driving/working part of CSI projects
  • Knowledge of COBIT, ISO 2000, or CMMI
  • Knowledge of technology metrics, scorecard implementation, and project management best practices
  • ITIL v3 Intermediate certificate or/and administration certificate on any ITSM tools like ServiceNow, Remedy
  • Analytical and Communication skills
  • Planning and Co-ordination skills
  • Experience with project management

Qualifications
  • Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
  • At least 4 years of experience within the Information Technologies.
Additional Information

** U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.

Note:-

  1. This is a Full-Time Permanent job opportunity for you.
  2. Only US Citizen, Green Card Holder, GC-EAD, H4-EAD & L2-EAD can apply.
  3. No OPT-EAD, TN Visa & H1B Consultants please.
  4. Please mention your Visa Status in your email or resume.
Sonsoft logo

About Sonsoft

Sourced by ZipRecruiter

Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Alpharetta, GA, US

Year founded

2007

View All Sonsoft Jobs

Apply