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Itil Process Analyst Jobs (NOW HIRING)

PD Inc

Senior ITIL SME

Fort George G Meade, MD · On-site

$111K - $143K/yr

  • Medical

  • Retirement

  • PTO

Seven + years of relevant/recent experience implementing ITIL framework, process improvement, and statistics analysis. * Three + years of relevant/recent experience with Microsoft Office Products.

Vintun

Be Seen First

IT Process Analyst

Stafford, VA · On-site

$80K - $100K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... ITIL processes through documentation of processes, procedures, and work instructions. You will ... Support includes metrics analysis, workflow analysis, and suggested improvements based on findings ...

New

Compunnel

CMDB & ITIL Admin

Wayne, PA · On-site

... ) processes, standards, and governance controls. • Monitor CMDB data quality and ensure data integrity through governance policies and best practices. • Develop reports, dashboards, analytics ...

Corning

  • Medical

  • Dental

  • Life

  • PTO

The ServiceNow Process Analyst is responsible for ensuring successful delivery and optimization of ... ITIL V3/V4, Scrum Master Certification or SAFe (Scaled Agile Framework). • Preferred: ServiceNow ...

Vintun

Be Seen First

ITSM Process Analyst (hybrid remote)

Stafford, VA · Remote

$80K - $100K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... ITIL processes through documentation of processes, procedures, and work instructions. You will ... Support includes metrics analysis, workflow analysis, and suggested improvements based on findings ...

Posted today

Haweo

IT Process Analyst- ITSM

Quantico, VA · On-site

$90K - $100K/yr

... ITIL processes through documentation of processes, procedures, and work instructions. You will ... Support includes metrics analysis, workflow analysis, and suggested improvements based on findings ...

New

Haweo

IT Process Analyst- ITSM

Quantico, VA

$90K - $100K/yr

... ITIL processes through documentation of processes, procedures, and work instructions. You will ... Support includes metrics analysis, workflow analysis, and suggested improvements based on findings ...

New

ARSIEM

Business Process Analyst III

Arlington, VA

$70K - $94K/yr

DoD 8140 IAT Level II * ITIL, CBAP, PMI-PBA * SaFE Clearance Requirement : Must have an active ... hiring process, such as reviewing applications, analyzing resumes, or assessing responses and ...

Haweo

IT Process Analyst- ITSM

Quantico, VA · On-site

$90K - $100K/yr

... ITIL processes through documentation of processes, procedures, and work instructions. You will ... Support includes metrics analysis, workflow analysis, and suggested improvements based on findings ...

New

ARSIEM

Business Process Analyst III

Arlington, VA · On-site

$70K - $94K/yr

DoD 8140 IAT Level II * ITIL, CBAP, PMI-PBA * SaFE Clearance Requirement : Must have an active ... hiring process, such as reviewing applications, analyzing resumes, or assessing responses and ...

ARSIEM

Business Process Analyst III

Arlington, VA

$70K - $94K/yr

DoD 8140 IAT Level II * ITIL, CBAP, PMI-PBA * SaFE Clearance Requirement : Must have an active ... hiring process, such as reviewing applications, analyzing resumes, or assessing responses and ...

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Itil Process Analyst information

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How much do itil process analyst jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for itil process analyst in the United States is $38.84, according to ZipRecruiter salary data. Most workers in this role earn between $28.37 and $45.67 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an ITIL Process Analyst?

To thrive as an ITIL Process Analyst, you need a strong background in IT service management principles, analytical skills, and a relevant degree in IT or a related field. Familiarity with ITIL frameworks, process mapping tools, ticketing systems, and ITIL certifications (such as ITIL Foundation) are typically required. Excellent problem-solving abilities, attention to detail, and effective communication skills help you collaborate across technical and business teams. These competencies enable you to streamline IT processes, ensure compliance, and drive continuous service improvement within organizations.

What is an ITIL Process Analyst?

An ITIL Process Analyst is responsible for analyzing, designing, implementing, and improving IT service management processes based on ITIL (Information Technology Infrastructure Library) best practices. They ensure that IT services align with business objectives by monitoring process performance, identifying inefficiencies, and recommending improvements. Their role includes working with various teams to document workflows, ensure compliance, and support continuous service improvement initiatives.

What does an ITIL Process Analyst do?

A typical day for an ITIL Process Analyst involves analyzing current IT service processes, identifying areas for improvement, and collaborating closely with IT teams to optimize workflows. You may spend time updating documentation, reviewing incident and change management data, and participating in meetings to implement process enhancements. The role often requires balancing routine tasks—such as monitoring process compliance—with project-based work to support major IT initiatives. You’ll frequently interact with stakeholders from various departments to ensure IT services align with business needs.

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Infographic showing various Itil Process Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 15% Part Time, 4% Contract, and 1% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $80,791 per year, or $38.8 per hour.

Senior ITIL SME

PD Inc

Fort George G Meade, MD • On-site

$111K - $143K/yr

Full-time

Medical, Retirement, PTO

Re-posted 3 days ago

Job description

Job Title:  Senior ITIL SME    
Location: Fort Meade, MD 20755
Clearance Level: Active Secret Clearance
Job Type: Full-Time
PD Inc International is seeking an experienced and mission-driven Senior ITIL SME to provide Cybersecurity Management support in a U.S. government (DoD) environment. 
Education Requirement:
  • Bachelor's degree with major in IT, engineering, science, or mathematics

Years of Experience:
  • Seven + years of relevant/recent experience implementing ITIL framework, process improvement, and statistics analysis. 
  • Three + years of relevant/recent experience with Microsoft Office Products..

Certification Requirements:
  • Current 8570/8140 requirement certification
  • ITIL Expert Certification
Clearance Requirements:
  • Active Secret Clearance
Requirements:
Subtask 1 – Cyber Orders.
The contractor shall analyze, assign, facilitate, track and report Cybersecurity Division compliance for approximately 200 DISA Orders annually. The contractor shall serve as Cybersecurity Division’s orders liaison for process stakeholders, to include Data Center Line of Business (LOB), Command and Control (C2), DISA Joint Operations Center (DJOC), Risk Management Executive, and DoD Cyber Defense Command (DCDC). The contractor shall receive and acknowledge cyber orders from C2 and distribute clarifying guidance. Further, the contractor shall brief draft and active cyber orders to Cybersecurity Division and J-9 HaC.
Subtask 2 – Cyber Standardization.
The contractor shall collaborate with stakeholders, including DJOC, DCDC, United States (U.S.) Cyber Command, Cybersecurity Division and other DoD components, to review and coordinate on draft or needed cyber orders. Collaborate with DJOC to improve quality of orders. Escalate and communicate RFI or necessary order alterations. Provide input and create orders reports for DoD Chief Information Officer Scorecard compliance.
6.14.3 Subtask 3 – ITSM.
The contractor shall provide System Matter Expertise (SME) with regards to ITSM, tools, and processes used in implementing a successful ITSM program in support of Cybersecurity Division initiatives. Develop, implement, and maintain Cybersecurity Division ITIL Process, Operating Level Agreements, and project plans and schedules. Collaborate with service delivery organizations and stakeholders to document Cybersecurity Division supporting processes. Conduct Cybersecurity Division briefings, technical meetings (internal and external representatives) and serve as a consultant to management on major matters pertaining to its policies, plans, and objectives. Provide strategic definitions, implementations and recommendations in support of Cybersecurity Division processes and work instructions. Communicate with all levels of management within the Cybersecurity Division and function at the strategic level with upper management and across various divisions within the Cybersecurity Division. Create and maintain Cybersecurity Division communication plans, processes, work instructions supporting the execution of change, manage feedback loops within and across program teams. Manage the Cybersecurity Division document approval process until the document is published for use. Provide gap analyses between cyber services current vs. future state conditions. Conduct Cybersecurity Division reviews, ensuring process gaps are remediated.
Subtask 4 - Process Improvement.
The contractor shall evaluate existing Cybersecurity Division processes and procedures and recommend changes to improve or enhance performance and maintainability. Implement a Cybersecurity Division Quality Assurance Program with quality controls to ensure all aspects of the Cybersecurity Division ITSM Program is continuously monitored for process improvement. Identify, refine, report and monitor Cybersecurity Division performance measurements to include Key Performance Indicators and Critical Success Factors.
Subtask 5 - Metrics Management Analysis.
The contractor shall provide compliance metrics and trend analysis, coordinate with stakeholders for feedback on outstanding issues, track status and prepare reports and briefings. Collect, analyze, report and archive cybersecurity metrics in support of Cybersecurity Division initiatives and requirements. Provide metrics analysis and insight into Cybersecurity Division resource performance to include people, processes, and technology to improve Cybersecurity Division efficiency and effectiveness goals and/or objectives.
Subtask 6 - Metrics Management Improvement.
The contractor shall provide existing and/or recommend new processes for developing and documenting metrics, ensuring relevance and efficacy to include identification of data sources, baseline measurements, fiscal year targets, performance thresholds, metric measurement methods and analytic tools.
Deliverables:
 
  • Daily/weekly/monthly/quarterly/annually orders reports Process Gap analysis
  • Updated Security Metric Analysis Procedures weekly/monthly/quarterly/annually metrics and trending analysis reports
  • Also includes Deliverables that apply to all tasks listed in section 6, Performance Requirements
~~~~~~~~~~~~~~~
About PD Inc International (PD Inc): PD Inc is a leading high-tech firm as well as an applied think tank and solutions provider.  Our team has been providing expertise and solutions to the US Government (Department of Defense, Department of State, Department of Homeland Security, Veterans Affairs, etc.) and to commercial clients for over 20-years.  
We perform software development and complex technical implementation daily.  We conduct R&D, prototyping, and develop hardware and software solutions for our clients.  Our qualified personnel--including engineers and technical managers--are capable of performing system integration, technology implementation, and services throughout the federal government and in the private sector.
We have a highly innovative environment, and we foster consistent learning and growth. We encourage our employees to innovate while teaching them discipline and principles. 
PD Inc benefits include highly competitive salary, 401K, health care, paid time off, no-limit Student loan forgiveness (merit based), and we sponsor new/qualified employees for Security Clearance.
Employees can also take advantage of casual dress code, free parking, corporate discounts, and gym memberships.
 
 

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About PD

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Industry

It services

Company size

1 - 10 Employees

Headquarters location

Baltimore, MD, US

Year founded

2001

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