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Itil Process Analyst Jobs (NOW HIRING)

Infinitive Inc

IT Process Analyst

Ashburn, VA · On-site

$62.40K - $83.90K/yr

... to Work." IT Process Analyst (Financial Services) We are seeking a detail-oriented IT Process ... ITIL Foundation certification. * Data Governance: Basic understanding of metadata standards or data ...

Exaways Corporation

$56.40K - $75.90K/yr

... ITIL / ITSM practices and methodologies.

Infinitive Inc

IT Process Analyst

Ashburn, VA · On-site

$62.40K - $83.90K/yr

... to Work."IT Process Analyst (Financial Services) We are seeking a detail-oriented IT Process ... ITIL Foundation certification. * Data Governance: Basic understanding of metadata standards or data ...

Corning

The ServiceNow Process Analyst is responsible for ensuring successful delivery and optimization of ... ITIL V3/V4, Scrum Master Certification or SAFe (Scaled Agile Framework). • Preferred: ServiceNow ...

Corning

The ServiceNow Process Analyst is responsible for ensuring successful delivery and optimization of ... ITIL V3/V4, Scrum Master Certification or SAFe (Scaled Agile Framework). • Preferred: ServiceNow ...

Futran Tech Solutions Pvt. Ltd.

We want someone who manages the following ITIL processes with at least 6-8 years of exp on the ... As a cross functions analyst, you should act as a Single point of contact for the execution of ITIL ...

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How much do itil process analyst jobs pay per hour?

As of May 30, 2026, the average hourly pay for itil process analyst in the United States is $38.84, according to ZipRecruiter salary data. Most workers in this role earn between $28.37 and $45.67 per hour, depending on experience, location, and employer.

What is an ITIL Process Analyst job?

An ITIL Process Analyst is responsible for analyzing, designing, implementing, and improving IT service management processes based on ITIL (Information Technology Infrastructure Library) best practices. They ensure that IT services align with business objectives by monitoring process performance, identifying inefficiencies, and recommending improvements. Their role includes working with various teams to document workflows, ensure compliance, and support continuous service improvement initiatives.

What are the key skills and qualifications needed to thrive in the Itil Process Analyst position, and why are they important?

To thrive as an ITIL Process Analyst, you need a strong background in IT service management principles, analytical skills, and a relevant degree in IT or a related field. Familiarity with ITIL frameworks, process mapping tools, ticketing systems, and ITIL certifications (such as ITIL Foundation) are typically required. Excellent problem-solving abilities, attention to detail, and effective communication skills help you collaborate across technical and business teams. These competencies enable you to streamline IT processes, ensure compliance, and drive continuous service improvement within organizations.

What does a typical workday look like for an ITIL Process Analyst?

A typical day for an ITIL Process Analyst involves analyzing current IT service processes, identifying areas for improvement, and collaborating closely with IT teams to optimize workflows. You may spend time updating documentation, reviewing incident and change management data, and participating in meetings to implement process enhancements. The role often requires balancing routine tasks—such as monitoring process compliance—with project-based work to support major IT initiatives. You’ll frequently interact with stakeholders from various departments to ensure IT services align with business needs.
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Itil Process Analyst jobs near you

IT Process Analyst

Infinitive Inc

Ashburn, VA • On-site

$62.40K - $83.90K/yr

Full-time

Posted 18 days ago

Job description

About Infinitive:
Infinitive is a data and AI consultancy that enables its clients to modernize, monetize and operationalize their data to create lasting and substantial value. . We possess deep industry and technology expertise to drive and sustain adoption of new capabilities. We match our people and personalities to our clients' culture while bringing the right mix of talent and skills to enable high return on investment.

Infinitive has been named “Best Small Firms to Work For” by Consulting Magazine 8 times most recently in 2025. Infinitive has also been named a Washington Post “Top Workplace”, Washington Business Journal “Best Places to Work”, and Virginia Business “Best Places to Work.”

IT Process Analyst (Financial Services)
We are seeking a detail-oriented IT Process Analyst to support the documentation and maintenance of our clients core IT Service Management (ITSM) and financial operations workflows. In this role, you will work closely with technical leads to ensure our processes—specifically in Change Management, Resiliency, and FinOps—are accurately captured, regularly updated, and optimized for efficiency.

This position is ideal for an analyst who excels at translating technical activities into clear visual maps and structured documentation within a regulated financial services environment.

Key Responsibilities

  • Process Documentation: Assist in capturing "as-is" workflows for Change Management, Incident Management, and Service Requests. Draft clear Standard Operating Procedures (SOPs) and user guides.

  • Visual Mapping: Use Microsoft Visio (or similar tools) to create and update process flowcharts, swimlane diagrams, and organizational charts.

  • Resiliency Support: Help maintain documentation for technical resiliency and disaster recovery plans, ensuring all contact lists and recovery steps are current.

  • FinOps Coordination: Support the tracking of cloud spend workflows. Assist in documenting tagging standards and reporting processes to help teams monitor their Azure consumption and costs.

  • Data Maintenance: Ensure the process library is organized and accessible. Perform regular audits of existing documentation to identify and flag outdated information.

  • Stakeholder Coordination: Schedule and facilitate discovery sessions with technical team members to gather requirements for process updates.

Required Qualifications

  • Experience: 2–5 years of experience in a Business Analyst, IT Analyst, or Technical Writing role, ideally within the Financial Services industry.

  • Technical Workflow Familiarity: Foundational understanding of ITSM frameworks and how IT teams manage changes, incidents, and operational resiliency.

  • Visio Proficiency: Strong hands-on experience using Microsoft Visio or equivalent tools to create professional-grade process maps.

  • Attention to Detail: Exceptional writing skills with a focus on clarity, consistency, and structural accuracy.

  • Analytical Mindset: Ability to break down complex technical tasks into logical, step-by-step instructions.

Preferred Skills

  • FinOps Certifications: FinOps Certified Practitioner or FinOps Certified Analyst.

  • Cloud Proficiency: Familiarity with Azure cloud concepts, cost management tools, and tagging strategies.

  • ITSM Standards: ITIL Foundation certification.

  • Data Governance: Basic understanding of metadata standards or data governance frameworks.

  • Consulting Mindset: Experience working with cross-functional teams in a consultancy or enterprise environment.
    Infinitive is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

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