The ServiceNow Process Analyst is responsible for ensuring successful delivery and optimization of ... ITIL V3/V4, Scrum Master Certification or SAFe (Scaled Agile Framework). • Preferred: ServiceNow ...
The ServiceNow Process Analyst is responsible for ensuring successful delivery and optimization of ... ITIL V3/V4, Scrum Master Certification or SAFe (Scaled Agile Framework). • Preferred: ServiceNow ...
The Process Analyst focuses on evaluating, documenting, and improving the operational processes ... ITIL 4 Foundation certification or equivalent. * Experience facilitating process workshops or ...
The Process Analyst focuses on evaluating, documenting, and improving the operational processes ... ITIL 4 Foundation certification or equivalent. * Experience facilitating process workshops or ...
We want someone who manages the following ITIL processes with at least 6-8 years of exp on the ... As a cross functions analyst, you should act as a Single point of contact for the execution of ITIL ...
We want someone who manages the following ITIL processes with at least 6-8 years of exp on the ... As a cross functions analyst, you should act as a Single point of contact for the execution of ITIL ...
ITSM Process Owner (Configuration, Hardware Asset and Software Asset Management)
Owings Mills, MD · On-site
The ITSM Process Owner has an advanced understanding of ITIL Processes as well as the methodologies ... Develops partnerships with the consumers of the data analytics to understand business needs.
ITSM Process Owner (Configuration, Hardware Asset and Software Asset Management)
Owings Mills, MD · On-site
The ITSM Process Owner has an advanced understanding of ITIL Processes as well as the methodologies ... Develops partnerships with the consumers of the data analytics to understand business needs.
We want someone who manages the following ITIL processes with at least 6-8 years of exp on the ... As a cross functions analyst, you should act as a Single point of contact for the execution of ITIL ...
We want someone who manages the following ITIL processes with at least 6-8 years of exp on the ... As a cross functions analyst, you should act as a Single point of contact for the execution of ITIL ...
The Process Analyst focuses on evaluating, documenting, and improving the operational processes ... ITIL 4 Foundation certification or equivalent. * Experience facilitating process workshops or ...
The Process Analyst focuses on evaluating, documenting, and improving the operational processes ... ITIL 4 Foundation certification or equivalent. * Experience facilitating process workshops or ...
Process Consultant
Westerville, OH · On-site
$100K - $140K/yr
Thorough understanding of ITIL and IT Service Management concepts * Familiar with industry leading ... Planning and Analysis * Requirements Definition * Design Specifications * Asset Management
Process Consultant
Westerville, OH · On-site
$100K - $140K/yr
Thorough understanding of ITIL and IT Service Management concepts * Familiar with industry leading ... Planning and Analysis * Requirements Definition * Design Specifications * Asset Management
Strong knowledge of ITAM best practices, ITIL principles, and VITA governance. Experience in ... PowerBI), data analysis, and process monitoring.
Strong knowledge of ITAM best practices, ITIL principles, and VITA governance. Experience in ... PowerBI), data analysis, and process monitoring.
IT Analyst
Washington, DC · On-site
... core ITIL Service Management processes Experience working closely with service providers and ... analysis and development, problem solving and root cause analysis Strong teaming skills ...
IT Analyst
Washington, DC · On-site
... core ITIL Service Management processes Experience working closely with service providers and ... analysis and development, problem solving and root cause analysis Strong teaming skills ...
Practical experience with agile methodologies/tools, ITIL process implementation, Driving/working ... Analytical and Communication skills * Planning and Co-ordination skills Qualifications * Bachelor ...
Practical experience with agile methodologies/tools, ITIL process implementation, Driving/working ... Analytical and Communication skills * Planning and Co-ordination skills Qualifications * Bachelor ...
Practical experience with agile methodologies/tools, ITIL process implementation, Driving/working ... Analytical and Communication skills * Planning and Co-ordination skills * Qualifications * Bachelor ...
Practical experience with agile methodologies/tools, ITIL process implementation, Driving/working ... Analytical and Communication skills * Planning and Co-ordination skills * Qualifications * Bachelor ...
... process, lead root cause investigations, and partner with technology teams to eliminate recurring ... ITIL Managing Professional or Advanced certifications preferred. • Strong hands-on experience ...
... process, lead root cause investigations, and partner with technology teams to eliminate recurring ... ITIL Managing Professional or Advanced certifications preferred. • Strong hands-on experience ...
Practical experience with agile methodologies/tools , ITIL process implementation, Driving/working ... Analytical and Communication skills * Planning and Co-ordination skills * Experience with project ...
Practical experience with agile methodologies/tools , ITIL process implementation, Driving/working ... Analytical and Communication skills * Planning and Co-ordination skills * Experience with project ...
Practical experience with agile methodologies/tools, ITIL process implementation, Driving/working ... Analytical and Communication skills * Planning and Co-ordination skills * Experience with project ...
Practical experience with agile methodologies/tools, ITIL process implementation, Driving/working ... Analytical and Communication skills * Planning and Co-ordination skills * Experience with project ...
Practical experience with agile methodologies/tools, ITIL process implementation, Driving/working ... Analytical and Communication skills * Planning and Co-ordination skills * Experience with project ...
Practical experience with agile methodologies/tools, ITIL process implementation, Driving/working ... Analytical and Communication skills * Planning and Co-ordination skills * Experience with project ...
Practical experience with agile methodologies/tools , ITIL process implementation, Driving/working ... Analytical and Communication skills * Planning and Co-ordination skills * Experience with project ...
Practical experience with agile methodologies/tools , ITIL process implementation, Driving/working ... Analytical and Communication skills * Planning and Co-ordination skills * Experience with project ...
Application Development Project Management Quality Assurance Business/Systems Analysis ... ITIL Certified Process Expert Mandatory Skills To be considered you must have previous Service ...
Application Development Project Management Quality Assurance Business/Systems Analysis ... ITIL Certified Process Expert Mandatory Skills To be considered you must have previous Service ...
Practical experience with agile methodologies/tools , ITIL process implementation, Driving/working ... Analytical and Communication skills * Planning and Co-ordination skills * Experience with project ...
Practical experience with agile methodologies/tools , ITIL process implementation, Driving/working ... Analytical and Communication skills * Planning and Co-ordination skills * Experience with project ...
... process implementation, Driving/working part of CSI projects Knowledge of technology metrics ... Analytical and Communication skills Planning and Co-ordination skills Experience with project ...
... process implementation, Driving/working part of CSI projects Knowledge of technology metrics ... Analytical and Communication skills Planning and Co-ordination skills Experience with project ...
... ITIL processes * Be a key member of an overall engagement team focused on delivering customer ... Experience in analyzing and recommending ITSM strategies based on business priorities * Excellent ...
Quick apply
... ITIL processes * Be a key member of an overall engagement team focused on delivering customer ... Experience in analyzing and recommending ITSM strategies based on business priorities * Excellent ...
Itil Process Analyst information
See salary details
$13.70 - $19.38
10% of jobs
$19.38 - $25.07
7% of jobs
$27.57 is the 25th percentile. Wages below this are outliers.
$25.07 - $30.75
18% of jobs
The median wage is $34.93 / hr.
$30.75 - $36.43
20% of jobs
$36.43 - $42.11
16% of jobs
$43.53 is the 75th percentile. Wages above this are outliers.
$42.11 - $47.79
15% of jobs
$47.79 - $53.47
9% of jobs
$53.47 - $59.16
2% of jobs
$59.16 - $64.84
2% of jobs
$64.84 - $70.52
1% of jobs
$70.52 - $76.20
0% of jobs
$13
$38
$76
How much do itil process analyst jobs pay per hour?
As of Jun 26, 2026, the average hourly pay for itil process analyst in the United States is $38.84, according to ZipRecruiter salary data. Most workers in this role earn between $28.37 and $45.67 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive in the Itil Process Analyst position, and why are they important?
To thrive as an ITIL Process Analyst, you need a strong background in IT service management principles, analytical skills, and a relevant degree in IT or a related field. Familiarity with ITIL frameworks, process mapping tools, ticketing systems, and ITIL certifications (such as ITIL Foundation) are typically required. Excellent problem-solving abilities, attention to detail, and effective communication skills help you collaborate across technical and business teams. These competencies enable you to streamline IT processes, ensure compliance, and drive continuous service improvement within organizations.
What is an ITIL Process Analyst job?
An ITIL Process Analyst is responsible for analyzing, designing, implementing, and improving IT service management processes based on ITIL (Information Technology Infrastructure Library) best practices. They ensure that IT services align with business objectives by monitoring process performance, identifying inefficiencies, and recommending improvements. Their role includes working with various teams to document workflows, ensure compliance, and support continuous service improvement initiatives.
What does a typical workday look like for an ITIL Process Analyst?
A typical day for an ITIL Process Analyst involves analyzing current IT service processes, identifying areas for improvement, and collaborating closely with IT teams to optimize workflows. You may spend time updating documentation, reviewing incident and change management data, and participating in meetings to implement process enhancements. The role often requires balancing routine tasks—such as monitoring process compliance—with project-based work to support major IT initiatives. You’ll frequently interact with stakeholders from various departments to ensure IT services align with business needs.
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What states have the most Itil Process Analyst jobs? States with the most job openings for Itil Process Analyst jobs include:
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Corning rating
8.2
Based on 125 frontline employees who took The Breakroom Quiz
77th of 520 rated manufacturers
Job description
Requisition Number: 72974
The company built on breakthroughs.
Join us.
Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.
How do we do this? With our people. They break through limitations and expectations – not once in a career, but every day. They help move our company, and the world, forward.
At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.
Come break through with us.
Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.
The ServiceNow Process Analyst is responsible for ensuring successful delivery and optimization of ServiceNow solutions across enterprise environments.
Responsibilities
• Collaborate with stakeholders to gather and refine requirements.
• Ensure adherence to best practices and governance standards.
• Perform quality assurance and validation of platform changes.
• Support continuous improvement and innovation initiatives.
• Develop and maintain technical documentation.
• Coordinate with cross-functional teams for project success.
Skills
• Strong understanding of ServiceNow architecture and workflows.
• Experience with integrations and data migration.
• Excellent communication and stakeholder management skills.
• Advanced module expertise: ITSM, ITOM, SPM, HRSD, CSM, SecOps, GRC, App Engine Studio
Experience
• Minimum 3-5 years of hands-on ServiceNow experience.
• Experience in large-scale enterprise implementations.
• Leadership experience managing cross-functional teams.
• Strong ITIL and digital transformation background.
• Proven track record of delivering complex ServiceNow projects. Education & Certifications
• Bachelor’s degree in computer science, Information Technology, or related field.
• Required: ITIL V3/V4, Scrum Master Certification or SAFe (Scaled Agile Framework).
• Preferred: ServiceNow Certified System Administrator
A job that shapes a life.
Corning offers you the total package.
Your well-being is our priority. Our compensation and benefits package supports your health and wellness, financial aspirations, and career from day one.
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Company-wide bonuses and long-term incentives align with key business results and ensure you are rewarded when the company performs well. When Corning wins, we all win.
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As part of our commitment to your financial well-being and in addition to full Mexico statutory benefits, we offer food coupons that ease daily costs, and a structured savings fund to support your long-term financial goals.
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Salaried employees are eligible for comprehensive medical and dental coverage. Additionally, all employees are covered by company-sponsored life insurance, total permanent disability protection, paid time off, and have access to our Employee Assistance Program to support you and your family.
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Getting paid for our work is important, but feeling appreciated and recognized for those contributions motivates us much more. That’s why Corning offers a recognition program to celebrate successes and reward colleagues who make exceptional contributions.
Corning is committed to providing equal employment opportunities and considers requests for reasonable accommodations in accordance with applicable laws. Individuals with disabilities or sincerely held religious beliefs may request reasonable accommodations to participate in the application or interview process, perform essential job functions, or access other benefits and privileges of employment. To submit a request for reasonable accommodation related to disability or religion, please contact us at accommodations@corning.com.