ZipRecruiter

Log In

1

Itil Process Analyst Jobs (NOW HIRING)

CYNET SYSTEMS

Business and Process Analyst

Lexington, KY · On-site

$38 - $42/hr

... ITIL, COBIT, etc. * Deep knowledge of requirements gathering methods, process improvement ... Strong analytical, problem solving, and process modeling skills. Skills: * Requirements gathering ...

New

Solutions³ LLC

Business Process Analyst III

Arlington, VA · On-site

$140K - $159K/yr

Business Process Analyst III Description: Solutions³ LLC is supporting a U.S. Government customer ... DoD 8140 IAT Level II * ITIL, CBAP, PMI-PBA * SaFE Required Education: Bachelor's degree in ...

Solutions³ LLC

Business Process Analyst III

Arlington, VA · On-site

$140K - $159K/yr

Business Process Analyst III Description: Solutions³ LLC is supporting a U.S. Government customer ... DoD 8140 IAT Level II * ITIL, CBAP, PMI-PBA * SaFE Required Education: Bachelor's degree in ...

PD Inc

Senior ITIL SME

Fort George G Meade, MD · On-site

$111K - $143K/yr

Seven + years of relevant/recent experience implementing ITIL framework, process improvement, and statistics analysis. * Three + years of relevant/recent experience with Microsoft Office Products.

Corning

The ServiceNow Process Analyst is responsible for ensuring successful delivery and optimization of ... ITIL V3/V4, Scrum Master Certification or SAFe (Scaled Agile Framework). • Preferred: ServiceNow ...

OSI Digital

ITIL Problem Management Analyst

Irvine, CA · On-site

$25 - $50/hr

Role: ITIL Problem Management Analyst Location: Irvine, CA -5 days onsite Duration: 6 Months ... Identify automation opportunities and process improvements that reduce operational effort and ...

OSI Digital

ITIL Problem Management Analyst

Irvine, CA · On-site

$25 - $50/hr

Role: ITIL Problem Management Analyst Location: Irvine, CA -5 days onsite Duration: 6 Months ... Identify automation opportunities and process improvements that reduce operational effort and ...

next page

Showing results 1-20

All JobsItil Process Analyst Jobs

Itil Process Analyst information

See salary details

$13

$38

$76

How much do itil process analyst jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for itil process analyst in the United States is $38.84, according to ZipRecruiter salary data. Most workers in this role earn between $28.37 and $45.67 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Itil Process Analyst position, and why are they important?

To thrive as an ITIL Process Analyst, you need a strong background in IT service management principles, analytical skills, and a relevant degree in IT or a related field. Familiarity with ITIL frameworks, process mapping tools, ticketing systems, and ITIL certifications (such as ITIL Foundation) are typically required. Excellent problem-solving abilities, attention to detail, and effective communication skills help you collaborate across technical and business teams. These competencies enable you to streamline IT processes, ensure compliance, and drive continuous service improvement within organizations.

What is an ITIL Process Analyst job?

An ITIL Process Analyst is responsible for analyzing, designing, implementing, and improving IT service management processes based on ITIL (Information Technology Infrastructure Library) best practices. They ensure that IT services align with business objectives by monitoring process performance, identifying inefficiencies, and recommending improvements. Their role includes working with various teams to document workflows, ensure compliance, and support continuous service improvement initiatives.

What does a typical workday look like for an ITIL Process Analyst?

A typical day for an ITIL Process Analyst involves analyzing current IT service processes, identifying areas for improvement, and collaborating closely with IT teams to optimize workflows. You may spend time updating documentation, reviewing incident and change management data, and participating in meetings to implement process enhancements. The role often requires balancing routine tasks—such as monitoring process compliance—with project-based work to support major IT initiatives. You’ll frequently interact with stakeholders from various departments to ensure IT services align with business needs.

More about Itil Process Analyst jobs
What cities are hiring for Itil Process Analyst jobs? Cities with the most Itil Process Analyst job openings:
What are the most commonly searched types of Itil Process Analyst jobs? The most popular types of Itil Process Analyst jobs are:
What states have the most Itil Process Analyst jobs? States with the most job openings for Itil Process Analyst jobs include:
What job categories do people searching Itil Process Analyst jobs look for? The top searched job categories for Itil Process Analyst jobs are:
Itil Process Analyst jobs near you
Business and Process Analyst

Business and Process Analyst

CYNET SYSTEMS

Lexington, KY • On-site

$38 - $42/hr

Contractor

Posted 3 days ago

New

Job description

Job Overview:

Requirement/Must Have:

  • 1+ years of experience in business analysis or process improvement.
  • Strong verbal and written communication skills.
  • Excellent communication and presentation skills.
  • Ability to communicate effectively with stakeholders.

Responsibilities:

  • Collaborate with business units to gather, analyze, and document functional and technical requirements.
  • Map, assess, and improve existing business processes, identifying opportunities for efficiency, automation, or system enhancement.
  • Translate business needs into clear specifications for IT developers, system administrators, and vendors.
  • Support IT project teams through requirements validation, testing, and change management activities.
  • Conduct workflow analysis, data validation, and root cause investigations for system or process issues.
  • Develop and maintain process documentation, system diagrams, and user guides.
  • Partner with stakeholders to ensure solutions align with organizational policies, technology standards, and strategic objectives.
  • Assist in evaluating technology options and recommending improvements to systems, processes, and operational practices.

Nice to Have:

  • Relevant professional certification(s) from the International Institute of Business Analysis (IIBA), Project Management Institute (PMI), Lean Six Sigma, ITIL, COBIT, etc.
  • Deep knowledge of requirements gathering methods, process improvement techniques, and testing practices.
  • Strong analytical, problem solving, and process modeling skills.

Skills:

  • Requirements gathering methods.
  • Process improvement techniques.
  • Testing practices.

Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading staffing and recruiting powerhouse. Proudly recognized as a nationally and locally certified diversity firm, Cynet delivers agile, scalable talent solutions across industries. With an active footprint in all 50 U.S. states and Canada, we support thousands of consultants through our expansive, high-performing recruitment engine operating across North America and Asia—ensuring speed, quality, and consistency in every hire.
Cynet Systems logo

About Cynet Systems

Sourced by ZipRecruiter

Cynet Systems Inc is a staffing and recruiting corporation nestled in Ashburn, VA, USA. Established in 2010, the company operates within the Information Technology and Services sector, specializing in providing effective workforce solutions to different business needs, including IT consulting, direct hire, and contract staffing services. Through the years, Cynet Systems has built an impressive portfolio, going beyond borders and expanding its operations internationally in Canada and India. Rooted in its core values of teamwork, leadership, and commitment, Cynet Systems helps businesses unlock their full potential by providing versatile and competent professionals that perfectly align with their needs. Fueled by their unwavering mission to deliver top-tier talent to businesses worldwide, Cynet Systems garnered various recognitions including SIA's fastest-growing staffing firms and Best Place to Work in Virginia for 2019.

Industry

It services

Company size

501 - 1,000 Employees

Headquarters location

Sterling, VA, US

Year founded

2010

Social media

Twitter

View All Cynet Systems Jobs