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Servicenow Business Development Jobs (NOW HIRING)

Rothe Development, Inc.

ServiceNow Business Analyst

$100K - $115K/yr

ServiceNow Business Analyst Rothe is seeking a Business Analyst to provide Service Management and ... Supporting backlog development, grooming, prioritization, and release planning activities.

Keylent Inc

ServiceNow Business Architect

Denver, CO · On-site

$62.50 - $81.25/hr

Keylent Inc is seeking a ServiceNow Business Architect to act as the liaison between the NOC and ... Keylent provides Software Development Services in the Cloud, Analytics and Digital Transformation ...

Sarian, Inc.

ServiceNow Business Analyst

ServiceNow Business Analyst Looking for an experienced ServicNow BA, with skills like eliciting and ... Key responsibilities involve supporting development, managing user acceptance testing (UAT), and ...

Lee Health

ServiceNow Business Analyst

Fort Myers, FL · Remote

$37.72 - $49.03/hr

Serve as primary liaison between business users and technical development teams * Support ServiceNow application through incident and request management processes * Conduct stakeholder interviews ...

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Servicenow Business Development information

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$26.5K

$59.6K

$95.5K

How much do servicenow business development jobs pay per year?

As of Sep 1, 2026, the average yearly pay for servicenow business development in the United States is $59,559.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What is a ServiceNow Business Development professional?

A ServiceNow Business Development professional is responsible for identifying and creating new business opportunities related to ServiceNow products and services. They work to build relationships with potential clients, understand their business needs, and propose ServiceNow solutions that can address those needs. This role involves collaborating with sales, marketing, and technical teams to drive revenue growth, as well as staying updated on the latest ServiceNow offerings and industry trends. Strong communication, networking, and strategic planning skills are essential for success in this position.

What are the key skills and qualifications needed to thrive as a ServiceNow Business Development professional?

To thrive as a ServiceNow Business Development professional, you need a solid understanding of IT service management (ITSM), sales strategies, and the ServiceNow platform, typically backed by a bachelor’s degree in business or IT. Familiarity with CRM tools like Salesforce, ServiceNow certifications, and experience with SaaS sales processes are highly valued. Exceptional communication, negotiation, and relationship-building skills help you connect with clients and drive new business opportunities. These skills and qualifications are crucial for identifying client needs, delivering tailored solutions, and achieving sales growth in the competitive enterprise software market.

What are some common challenges faced in a ServiceNow Business Development role and how can they be addressed?

One common challenge in ServiceNow Business Development is navigating complex client requirements and aligning them with ServiceNow’s diverse solutions. Building strong relationships with both technical and non-technical stakeholders is crucial to ensure clear communication and successful project delivery. Additionally, staying updated on ServiceNow’s evolving product suite and industry trends helps in identifying new business opportunities. Effective collaboration with pre-sales, delivery teams, and account managers is essential to craft tailored proposals and drive customer success.

What is the difference between Servicenow Business Development vs Servicenow Sales Representative?

AspectServicenow Business DevelopmentServicenow Sales Representative
Required CredentialsTypically requires a bachelor’s degree in business, marketing, or related field; certifications in ServiceNow products are a plusUsually requires a bachelor’s degree; certifications in ServiceNow or sales are beneficial
Work EnvironmentFocuses on strategic partnerships, lead generation, and market expansionEngages directly with clients, conducts product demos, and closes sales
Employer & Industry UsageUsed across IT service management, cloud solutions, and enterprise software companiesCommon in software vendors, IT service providers, and tech firms

Servicenow Business Development professionals focus on strategic growth, partnerships, and market opportunities, while Servicenow Sales Representatives primarily engage in direct client sales and product demonstrations. Both roles require related certifications and work within the same industry environment, but their core responsibilities differ in scope and focus.

More about Servicenow Business Development jobs

What job categories do people searching Servicenow Business Development jobs look for?

The top searched job categories for Servicenow Business Development jobs are:

Servicenow Business Development jobs near you
Infographic showing various Servicenow Business Development job openings in the United States as of August 2026, with employment types broken down into 83% Full Time, 14% Part Time, and 3% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $59,559 per year, or $28.6 per hour.

ServiceNow Business Analyst

San Ramon, CA • On-site, Remote

eCIFM Solutions Inc.
IT Services • 11 - 50 employees
Learn more about eCIFM Solutions Inc.external

$95K/yr

Full-time

Re-posted 13 days ago

Job description

Job Overview
We are seeking a dynamic and detail-oriented ServiceNow Business Analyst to join our innovative IT team. In this role, you will serve as a vital bridge between business needs and technical solutions, leveraging your expertise in ServiceNow platform management, solution architecture, and systems analysis. Your energetic approach will drive the successful implementation and optimization of ServiceNow workflows, ensuring seamless integration with existing IT infrastructure and enterprise systems. This position offers an exciting opportunity to influence digital transformation initiatives and enhance operational efficiency across the organization.
Key Responsibilities
  • Gather, document, and validate business and technical requirements from stakeholders
  • Conduct stakeholder interviews, workshops, and discovery sessions
  • Translate business needs into functional specifications, user stories, and process flows
  • Analyze existing business processes and recommend improvements using ServiceNow capabilities
  • Develop current-state and future-state workflow documentation
  • Support implementation and enhancement of ServiceNow modules including but not limited to Public Sector Digital Services (PSDS), IT Operations Management (ITOM), Configuration Management DataBase (CMDB), Workspace Service Delivery (WSD), Integrated Risk Management (IRM) and Asset Management
  • Serve as primary liaison between business users and technical development teams
  • Participate in Agile/Scrum meetings including sprint planning and backlog refinement
  • Create User stories and acceptance criteria
  • Identify opportunities for automation and operational efficiency
  • Recommend ServiceNow best practices and governance standards
  • Develop and execute User Acceptance Testing (UAT) plans
  • Document defects and coordinate issue resolution
  • Ensure successful implementation and user adoption

Qualifications
  • 3-5 years of Business Analyst experience in IT environments
  • 2+ years of hands-on experience working with the ServiceNow platform
  • Strong understanding of ITIL processes and IT service management principles
  • Experience gathering and documenting business requirements
  • Experience working in Agile/Scrum environments
  • Strong analytical and problem-solving skills
  • Excellent written and verbal communication skills
  • ServiceNow certifications (CSA, CIS-ITSM, CAD, or similar) preferred
  • Business Analyst certifications (IIBA, PMI-PBA, ECBA, or similar) preferred
  • ITIL Foundation Certification preferred

Deliverables
The ServiceNow Business Analyst will be expected to produce and maintain the following deliverables:
  • User stories and acceptance criteria
  • Current-state and future-state process maps
  • ServiceNow enhancement recommendations
  • Workflow design specifications
  • Sprint backlog items and prioritization documentation
  • UAT plans, scripts, and test results
  • Defect logs and issue tracking reports

Work Location: Remote

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