ZipRecruiter

Log In

1

Itil Process Analyst Jobs (NOW HIRING)

McLane Company

ITIL Process Engineer

Temple, TX · Hybrid

We're hiring an ITIL Process Engineer to design, implement, and continuously improve enterprise ... Define KPIs and SLAs, perform trend and root cause analysis, and lead continual service improvement ...

Ada Unlimited

$35.04 - $50.05/hr

It involves implementing ITIL best practices to support incident, change, and problem management ... Analyze process gaps and drive continuous improvement initiatives. Requirements: * 3+ years of ...

INENT INC

Senior Process Analyst

Walnut Creek, CA · On-site

Senior Process Analyst Location: Walnut Creek, CA Duration: 1+ Year JOB SUMMARY The Senior Process ... Incident, Problem, Change, Configuration, Asset management based on the ITIL framework; and ...

Zortech Solutions

ServiceNow BA

San Diego, CA · On-site

$74.80K - $94.50K/yr

Analyze existing business processes and workflows, and ensure they align with ITIL best practices while identifying opportunities for process improvement. 3. Functional Specifications: Create clear ...

My3Tech Inc

Business Process Analyst - I

Harmonsburg, PA · Remote

$56.90K - $76.50K/yr

Business Process Analyst (733300) Location: Remote Contract: Long Term Client: State of PA Business ... Required ITIL / ITSM practices and methodologies. Required Proficient in the Microsoft Office 365 ...

InstantServe LLC

Business Process Analyst

$80/hr

... • ITIL / ITSM practices and methodologies. Certifications / Education • Bachelor's degree in business management or information systems. • Business Process Analysis Certification • An ...

next page

Showing results 1-20

People also search for

All JobsItil Process Analyst Jobs

Itil Process Analyst information

See salary details

$13

$38

$76

How much do itil process analyst jobs pay per hour?

As of May 28, 2026, the average hourly pay for itil process analyst in the United States is $38.84, according to ZipRecruiter salary data. Most workers in this role earn between $28.37 and $45.67 per hour, depending on experience, location, and employer.

What is an ITIL Process Analyst job?

An ITIL Process Analyst is responsible for analyzing, designing, implementing, and improving IT service management processes based on ITIL (Information Technology Infrastructure Library) best practices. They ensure that IT services align with business objectives by monitoring process performance, identifying inefficiencies, and recommending improvements. Their role includes working with various teams to document workflows, ensure compliance, and support continuous service improvement initiatives.

What are the key skills and qualifications needed to thrive in the Itil Process Analyst position, and why are they important?

To thrive as an ITIL Process Analyst, you need a strong background in IT service management principles, analytical skills, and a relevant degree in IT or a related field. Familiarity with ITIL frameworks, process mapping tools, ticketing systems, and ITIL certifications (such as ITIL Foundation) are typically required. Excellent problem-solving abilities, attention to detail, and effective communication skills help you collaborate across technical and business teams. These competencies enable you to streamline IT processes, ensure compliance, and drive continuous service improvement within organizations.

What does a typical workday look like for an ITIL Process Analyst?

A typical day for an ITIL Process Analyst involves analyzing current IT service processes, identifying areas for improvement, and collaborating closely with IT teams to optimize workflows. You may spend time updating documentation, reviewing incident and change management data, and participating in meetings to implement process enhancements. The role often requires balancing routine tasks—such as monitoring process compliance—with project-based work to support major IT initiatives. You’ll frequently interact with stakeholders from various departments to ensure IT services align with business needs.
More about Itil Process Analyst jobs
What cities are hiring for Itil Process Analyst jobs? Cities with the most Itil Process Analyst job openings:
What are the most commonly searched types of Itil Process Analyst jobs? The most popular types of Itil Process Analyst jobs are:
What states have the most Itil Process Analyst jobs? States with the most job openings for Itil Process Analyst jobs include:
What job categories do people searching Itil Process Analyst jobs look for? The top searched job categories for Itil Process Analyst jobs are:
Itil Process Analyst jobs near you

ITIL Process Analyst II

University of Utah Health

Salt Lake City, UT • On-site

Full-time

Posted 12 days ago

University Of Utah Health rating

7.6

Company rating: 7.6 out of 10

Based on 135 frontline employees who took The Breakroom Quiz

181st of 864 rated healthcare providers

Job description

Overview
As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA
The ITIL Process Analyst II is accountable to ensure proper designing, implementing, evaluating, and improving service management processes. This position is not responsible for providing care to patients.
Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.
Responsibilities
Essential Functions
  • Maintains analytics process and procedures.
  • Analyzes incident data for problem identification and addition into problems process.
  • Fully documents all problems, reviewing trends for proactively identify chronic problems.
  • Evaluates and assesses the effectiveness of the problem resolution and recommend improvements.
  • Engages stakeholders in robust conversations about service issues.
  • Tracks and analyzes Key Performance Indicators (KPIs) for a large, enterprise virtual environment.
  • Provides suggestions in order to meet business needs.
  • Meets regularly with IT teams to facilitate process improvement and prioritize multiple projects.
  • Prepares accurate and detailed reports including specifications, timelines, status and individual responsibilities.
  • Creates monthly status and statistical reports and strategic presentations.
  • Proactively promotes the adoption of the process to prevent problems.
  • Assists with the documentation of implementation and installation guidelines as directed by senior Team members.
Knowledge / Skills / Abilities
  • Ability to manage business relationships.
  • Ability to manage multiple projects at once.
  • Ability to analyze and document complex business processes.
  • Ability to think analytically and offer guidance to the team regarding business solutions.
  • Ability to gather and interpret relevant data and information.
  • Ability to prepare written and verbal communications for projects.
  • Demonstrated Service Management knowledge in key ITSM processes such as Incident Management, Problem Management, Change Management, Release Management, Service Level Management and Knowledge Management.
  • Proven track record of communicating best practices and procedures.

Qualifications
Required
  • Bachelor's degree in Computer Science or Information Systems or a related area or equivalent experience.

Qualifications (Preferred)
Preferred
  • Project Management Professional (PMP).
  • Previous IT and process management experience.
  • ITIL Foundations v3.
  • ITIL Intermediate Certifications.
Working Conditions and Physical Demands
Employee must be able to meet the following requirements with or without an accommodation.
  • This is a sedentary position that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.

Physical Requirements
Carrying, Climbing, Color Determination, Crawling, Far Vision, Lifting, Listening, Manual Dexterity, Near Vision, Non Indicated, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Tasting or Smelling, Walking

What University Of Utah Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply