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$56

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How much do itil change manager jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for itil change manager in the United States is $56.10, according to ZipRecruiter salary data. Most workers in this role earn between $43.99 and $70.67 per hour, depending on experience, location, and employer.

What are some common challenges faced by ITIL Change Managers and how can they be addressed?

ITIL Change Managers often face challenges such as balancing the need for rapid implementation with minimizing risks and disruptions to IT services. Coordinating communication between stakeholders, ensuring accurate documentation, and managing approval processes can also be complex, especially in organizations with frequent changes. To address these challenges, it's essential to establish clear change processes, leverage automated tools for tracking and reporting, and foster open communication across teams. Regular training and post-implementation reviews can further help in refining change management practices and reducing resistance.

What does an ITIL Change Manager do?

An ITIL Change Manager is responsible for overseeing the change management process within an organization’s IT environment. Their main role is to ensure that changes to IT services and infrastructure are made with minimal risk and disruption to business operations. They evaluate, plan, coordinate, and monitor all changes, maintaining clear communication among stakeholders. Change Managers also ensure that changes are properly documented and that best practices are followed according to ITIL (Information Technology Infrastructure Library) guidelines.

What is the difference between Itil Change Manager vs Itil Incident Manager?

AspectItil Change ManagerItil Incident Manager
Primary FocusManaging change processes to minimize risk and ensure smooth IT service updatesHandling and resolving IT incidents to restore services quickly
CertificationsITIL Foundation, Change Management certificationsITIL Foundation, Incident Management certifications
Work EnvironmentCollaborates with change advisory boards, project teamsWorks with support teams, end-users, and service desk
Industry UsageCommon in IT service management across various industriesEqually prevalent in IT support and operations sectors

The Itil Change Manager focuses on overseeing change processes to ensure minimal disruption, while the Itil Incident Manager concentrates on quickly resolving incidents to restore normal service. Both roles require ITIL certifications and are vital in IT service management, but they serve different functions within the ITSM framework.

What are the key skills and qualifications needed to thrive as an ITIL Change Manager, and why are they important?

To thrive as an ITIL Change Manager, you need a solid understanding of IT service management processes, experience in change management, and typically an ITIL certification. Familiarity with ITSM tools like ServiceNow, BMC Remedy, and knowledge of incident, problem, and configuration management systems are essential. Strong organizational, communication, and stakeholder management skills help you coordinate changes effectively and minimize business disruption. These abilities ensure changes are implemented smoothly, risks are mitigated, and IT services remain reliable and aligned with business goals.
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Itil Change Manager jobs near you
Infographic showing various Itil Change Manager job openings in the United States as of May 2026, with employment types broken down into 98% Full Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $116,690 per year, or $56.1 per hour.

Network Engineer

Purple Drive Technologies

Kansas City, KS • On-site

Full-time

Posted 23 days ago

Job description

Overview:
Job Summary
We are seeking a highly skilled Network Engineer with strong hands-on expertise in Cisco technologies, Palo Alto Firewalls, and enterprise networking solutions. The role requires advanced troubleshooting (L3), designing, and administering WAN/LAN, Wireless, Cloud (Azure), and SD-WAN environments. The ideal candidate will have experience in enterprise network operations, ITIL processes, and the ability to optimize and secure large-scale infrastructures.
Key Responsibilities
  • Design, implement, and administer WAN/LAN networks, enterprise wireless, cloud (Azure), SD-WAN, and firewalls (Cisco/Palo Alto).
  • Provide L3 and advanced troubleshooting for network issues, ensuring timely resolution and customer satisfaction.
  • Manage routing protocols (OSPF, BGP, iWAN, MPLS), switching (Cisco Nexus, Stack switches), wireless (Cisco WLC, Meraki), and Cisco ACI fabric solutions.
  • Administer and support next-generation firewall platforms (Palo Alto, Cisco ASA/FP, Check Point, Zscaler, Fortinet).
  • Utilize monitoring and management tools (SolarWinds, Panorama, Prime, Cisco DNA Center, Infoblox, ISE) to maintain and optimize network performance.
  • Collaborate on ITIL Change Management processes using ServiceNow for ticket handling and incident management.
  • Conduct root cause analysis, recommend preventive solutions, and suggest process improvements to enhance efficiency.
  • Manage network equipment lifecycle including installation, upgrades, and patching of hardware/software.
  • Support and mentor L1/L2 engineers in handling escalated issues.
  • Provide analytics-based recommendations to improve performance, security, and reliability of network infrastructure.
Required Skills & Qualifications
  • Strong hands-on expertise in:
    • Cisco Routing & Switching (OSPF, BGP, iWAN, MPLS, Nexus, Stack switches)
    • Cisco ACI (mandatory)
    • Cisco/Meraki Wireless (Cisco WLC, Prime, DNAC)
    • Firewalls (Cisco ASA/FP, Palo Alto, Check Point, Zscaler, Fortinet)
    • SD-WAN solutions
    • Azure Networking
  • Experience with ITIL Change Management and ServiceNow ticketing tools.
  • Strong L3 troubleshooting capabilities.
  • Familiarity with cloud networking and security (Azure, AWS, GCP preferred).
  • Excellent analytical, communication, and interpersonal skills.
  • Ability to work independently, manage time effectively, and handle multiple priorities.
Preferred Qualifications
  • Professional certifications such as CCNP/CCIE (Routing & Switching, Security, Data Center, Wireless), PCNSE (Palo Alto), or equivalent.
  • Experience with Fortinet Firewalls and multi-cloud environments (AWS, GCP).
  • Prior experience in large-scale enterprise networks.

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