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Change Management Processes, IT Change Management, ITIL Processes Certifications: None Experience: 3 + years of related experience US Citizenship Required: Yes CONFIGURATION ANALYST SENIOR Make ...

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How much do itil change manager jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for itil change manager in the United States is $56.10, according to ZipRecruiter salary data. Most workers in this role earn between $43.99 and $70.67 per hour, depending on experience, location, and employer.

What are some common challenges faced by ITIL Change Managers and how can they be addressed?

ITIL Change Managers often face challenges such as balancing the need for rapid implementation with minimizing risks and disruptions to IT services. Coordinating communication between stakeholders, ensuring accurate documentation, and managing approval processes can also be complex, especially in organizations with frequent changes. To address these challenges, it's essential to establish clear change processes, leverage automated tools for tracking and reporting, and foster open communication across teams. Regular training and post-implementation reviews can further help in refining change management practices and reducing resistance.

What does an ITIL Change Manager do?

An ITIL Change Manager is responsible for overseeing the change management process within an organization’s IT environment. Their main role is to ensure that changes to IT services and infrastructure are made with minimal risk and disruption to business operations. They evaluate, plan, coordinate, and monitor all changes, maintaining clear communication among stakeholders. Change Managers also ensure that changes are properly documented and that best practices are followed according to ITIL (Information Technology Infrastructure Library) guidelines.

What is the difference between Itil Change Manager vs Itil Incident Manager?

AspectItil Change ManagerItil Incident Manager
Primary FocusManaging change processes to minimize risk and ensure smooth IT service updatesHandling and resolving IT incidents to restore services quickly
CertificationsITIL Foundation, Change Management certificationsITIL Foundation, Incident Management certifications
Work EnvironmentCollaborates with change advisory boards, project teamsWorks with support teams, end-users, and service desk
Industry UsageCommon in IT service management across various industriesEqually prevalent in IT support and operations sectors

The Itil Change Manager focuses on overseeing change processes to ensure minimal disruption, while the Itil Incident Manager concentrates on quickly resolving incidents to restore normal service. Both roles require ITIL certifications and are vital in IT service management, but they serve different functions within the ITSM framework.

What are the key skills and qualifications needed to thrive as an ITIL Change Manager, and why are they important?

To thrive as an ITIL Change Manager, you need a solid understanding of IT service management processes, experience in change management, and typically an ITIL certification. Familiarity with ITSM tools like ServiceNow, BMC Remedy, and knowledge of incident, problem, and configuration management systems are essential. Strong organizational, communication, and stakeholder management skills help you coordinate changes effectively and minimize business disruption. These abilities ensure changes are implemented smoothly, risks are mitigated, and IT services remain reliable and aligned with business goals.
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Itil Change Manager jobs near you
Infographic showing various Itil Change Manager job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $116,690 per year, or $56.1 per hour.
Change Coordinator II

Change Coordinator II

COMTECH TELECOMMUNICATIONS

Broomfield, CO • On-site

$70K - $80K/yr

Full-time

Posted 14 days ago

Job description

Job Title: Change Coordinator II

Department: Service Operations, NOC and Field Services

Reports To: Supervisor, Service Operations

Revision Date: 6/8/2026

FLSA: Exempt

Location: Broomfield, CO Preferred

Level: P2

Rate of Pay: $70,000 - $80,000 USD


Company Overview:

Comtech Telecommunications Corp. is a leading global technology company providing terrestrial and wireless network solutions, next-generation 9-1-1 emergency services, satellite and space communications technologies, and cloud-native capabilities to commercial and government customers around the world. Our unique culture of innovation and employee empowerment unleashes a relentless passion for customer success. With multiple facilities located in technology corridors throughout the United States and around the world, Comtech leverages our global presence, technology leadership, and decades of experience to create the world’s most innovative communications solutions. For more information, please visit www.comtech.com.

Purpose:

A Change coordinator position in an IT Service Operations organization is responsible for ensuring that all changes to IT services and infrastructure are assessed, approved, implemented, and reviewed in a controlled, low‑risk, and auditable manner. The role exists to minimize service disruption, reduce failed changes, and maintain compliance while enabling the business to move quickly.

Responsibilities:

  • Process Ownership & Governance.
  • Change Assessment & Risk Evaluation
  • CAB Management.
  • Change Scheduling & Coordination.
  • Change Implementation Oversight.
  • Process Reporting & Analytics.
  • Stakeholder Communication.
  • Compliance, Audit & Governance.
  • Owns and governs the end‑to‑end Change Management process.
  • Ensures the process is followed consistently and improved over time.
  • Accountable for the overall effectiveness of the change lifecycle.
  • Coordinates with cross‑functional teams to validate readiness.
  • Ensures changes are sequenced to avoid conflicts and outages.
  • Ensures pre-and-post implementation checks (testing, validation, backout plans) are completed.
  • Reviews change requests for completeness, accuracy, and risk.
  • Evaluates potential business and technical impacts.
  • Ensuring changes are categorized correctly (Standard, Normal, Emergency, Expedited)
  • Ensure all changes are documented, approved, and auditable.
  • Supports internal and external audits.
  • Maintains alignment with regulatory and security requirements.

Requirements:

  • 2+ years’ experience in Change Management activities.
  • Strong understanding of ITIL Change Management / Change Enablement.
  • Experience in a NOC, Service Operations, telecommunications, or public safety environment preferred.
  • Experience with ITSM platforms (ServiceNow, Jira, Remedy, Helix).
  • Ability to assess technical risk and coordinate cross‑functional teams.
  • Excellent communication, facilitation, and conflict‑resolution skills.
  • Analytical mindset with experience in reporting and metrics.
  • Strong attention to detail with a focus on quality and process adherence.
  • Ability to work independently while maintaining alignment with leadership direction
  • ITIL v4 Foundation or higher certification.
  • Helix Tool Knowledge is an advantage.
  • Experience in large, complex, or regulated environments.
  • Familiarity with Incident, Problem, Knowledge, DevOps, CI/CD pipelines, and release management.
  • Experience with automation of Standard Changes.

Education:

  • Bachelor’s degree in information technology, or related field, or equivalent work experience

This position requires compliance with Comtech’s Drug-Free Workplace Program. Candidates must successfully complete a pre-employment drug screening as a condition of hire. Employees may be subject to random, reasonable suspicion, and post-incident testing. Illegal drug use — including marijuana, regardless of state law — is disqualifying under federal adjudicative guidelines and DoD DFARS requirements.

The pay range reflects the expected base salary for this position. Final compensation will be based on role, level, skills, experience, and geographic location.

Comtech Telecommunications Corp. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability protected veteran status or other characteristics protected by law.