ZipRecruiter

Log In

1

Itil Change Manager Jobs in Virginia (NOW HIRING)

ASM Research

Change Manager

Manassas, VA · On-site

Own and execute the Change Management process in alignment with ITIL best practices. * Review, assess, and validate all submitted Requests for Change (RFCs) for completeness, risk, impact, and ...

Amatriot Group, LLC

ITSM Change Manager

Glen Allen, VA · On-site

$89K - $110K/yr

The role requires a strong understanding of ITIL processes, excellent communication skills, and the ability to work collaboratively in a global environment. Key Responsibilities Change Management ...

Albano Systems Inc

ITSM Change Manager

Glen Allen, VA · On-site

The Change Manager will be responsible for overseeing, managing, and improving the IT Change ... The ideal candidate will have a strong understanding of ITIL processes, excellent communication ...

Apex Systems

ITSM Change Manager

Glen Allen, VA · On-site

The Change Manager will be responsible for overseeing, managing and improving the IT Change ... The ideal candidate will have a strong understanding of ITIL processes, excellent communication ...

Maximus

Configuration Change Manager

VA · On-site +1

... ITIL-based ITSM processes, including change, configuration, and release management. - Experience aligning processes with federal lifecycle frameworks (e.g., SELC or similar governance models ...

Beyond SOF

QA/Change Control Coordinator

Ashburn, VA · On-site

... manage multiple change requests simultaneously. • Knowledge of ITIL principles and certification (e.g., ITIL Foundation) is a plus. Eligibility/Clearance Requirements: Must be able to provide proof ...

DMI

Junior Project Manager

Mclean, VA · On-site

$84K/yr

Ensure compliance with organizational governance, ITIL Change Management, and release management processes. * Support continuous improvement initiatives across project delivery and operational ...

DMI

Junior Project Manager

Mclean, VA

Ensure compliance with organizational governance, ITIL Change Management, and release management processes. * Support continuous improvement initiatives across project delivery and operational ...

DMI

Junior Project Manager

Mclean, VA

Ensure compliance with organizational governance, ITIL Change Management, and release management processes. * Support continuous improvement initiatives across project delivery and operational ...

New

Booz Allen Hamilton, Inc.

ICAM Product Manager

Mclean, VA · On-site +1

... ITIL Change Management Practitioner, Certified Identity Access Manager (CIAM), Certified Identity Management Professional (CIMP), Certified Cyber Threat Hunt Professional (CCTHP), OR MITRE ATT&CK OR ...

New

Booz Allen Hamilton

ICAM Product Manager

Mclean, VA

... ITIL Change Management Practitioner, Certified Identity Access Manager (CIAM), Certified Identity Management Professional (CIMP), Certified Cyber Threat Hunt Professional (CCTHP), OR MITRE ATT&CK OR ...

New

Steel Thread

DevOps Engineer

Alexandria, VA · On-site

$56.50 - $77.25/hr

... IT service management and Information Technology Infrastructure Library (ITIL) framework and implement the ITIL change control standards and to incorporate them into policy and procedures. • ...

next page

Showing results 1-20

All JobsItil Change JobsItil Change Manager JobsItil Change Manager Jobs in Virginia

Itil Change Manager information

See Virginia salary details

$11

$55

$80

How much do itil change manager jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for itil change manager in Virginia is $55.62, according to ZipRecruiter salary data. Most workers in this role earn between $43.61 and $70.05 per hour, depending on experience, location, and employer.

What does an ITIL Change Manager do?

An ITIL Change Manager is responsible for overseeing the change management process within an organization’s IT environment. Their main role is to ensure that changes to IT services and infrastructure are made with minimal risk and disruption to business operations. They evaluate, plan, coordinate, and monitor all changes, maintaining clear communication among stakeholders. Change Managers also ensure that changes are properly documented and that best practices are followed according to ITIL (Information Technology Infrastructure Library) guidelines.

What are the key skills and qualifications needed to thrive as an ITIL Change Manager?

To thrive as an ITIL Change Manager, you need a solid understanding of IT service management processes, experience in change management, and typically an ITIL certification. Familiarity with ITSM tools like ServiceNow, BMC Remedy, and knowledge of incident, problem, and configuration management systems are essential. Strong organizational, communication, and stakeholder management skills help you coordinate changes effectively and minimize business disruption. These abilities ensure changes are implemented smoothly, risks are mitigated, and IT services remain reliable and aligned with business goals.

What are some common challenges faced by ITIL Change Managers and how can they be addressed?

ITIL Change Managers often face challenges such as balancing the need for rapid implementation with minimizing risks and disruptions to IT services. Coordinating communication between stakeholders, ensuring accurate documentation, and managing approval processes can also be complex, especially in organizations with frequent changes. To address these challenges, it's essential to establish clear change processes, leverage automated tools for tracking and reporting, and foster open communication across teams. Regular training and post-implementation reviews can further help in refining change management practices and reducing resistance.

What is the difference between Itil Change Manager vs Itil Incident Manager?

AspectItil Change ManagerItil Incident Manager
Primary FocusManaging change processes to minimize risk and ensure smooth IT service updatesHandling and resolving IT incidents to restore services quickly
CertificationsITIL Foundation, Change Management certificationsITIL Foundation, Incident Management certifications
Work EnvironmentCollaborates with change advisory boards, project teamsWorks with support teams, end-users, and service desk
Industry UsageCommon in IT service management across various industriesEqually prevalent in IT support and operations sectors

The Itil Change Manager focuses on overseeing change processes to ensure minimal disruption, while the Itil Incident Manager concentrates on quickly resolving incidents to restore normal service. Both roles require ITIL certifications and are vital in IT service management, but they serve different functions within the ITSM framework.

What are popular job titles related to Itil Change Manager jobs in Virginia?

For Itil Change Manager jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Itil Change Manager jobs in Virginia look for?

The top searched job categories for Itil Change Manager jobs in Virginia are:

What cities in Virginia are hiring for Itil Change Manager jobs?

Cities in Virginia with the most Itil Change Manager job openings:

Itil Change Manager jobs near you
Infographic showing various Itil Change Manager job openings in Virginia as of August 2026, with employment types broken down into 80% Full Time, 19% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $115,689 per year, or $55.6 per hour.

Change Manager

Manassas, VA • On-site

ASM Research
IT Services • 1 - 5K employees

8.6

Company rating: 8.6 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

34th of 226 rated it services

Great coworkers

People enjoy working here

Good employer

Learn more about ASM Researchexternal

Full-time

Posted 4 days ago

Job description

Position Summary
The Change Manager owns the end-to-end Change Management process for the Service Desk, ensuring all changes to IT systems, infrastructure, and services are assessed, approved, scheduled, and implemented with minimal risk and disruption to business operations.
Key Responsibilities
  • Own and execute the Change Management process in alignment with ITIL best practices.
  • Review, assess, and validate all submitted Requests for Change (RFCs) for completeness, risk, impact, and business justification.
  • Categorize changes (standard, normal, emergency) and apply appropriate approval workflows for each.
  • Maintain the Change Schedule / Forward Schedule of Change (FSC), identifying and resolving scheduling conflicts.
  • Assess change risk and impact in coordination with technical teams, and ensure rollback/contingency plans exist for all normal and emergency changes.
  • Monitor and report on change success/failure rates, unauthorized changes, and change-related incidents.
  • Ensure post-implementation reviews (PIRs) are conducted for major and failed changes, and drive lessons-learned into process improvements.
  • Maintain and continuously improve Change Management policies, procedures, and documentation.
  • Ensure accurate logging, tracking, and closure of all changes in the ITSM tool (e.g., ServiceNow, Remedy, Jira Service Management).
  • Produce and present Change Management metrics/KPIs (change success rate, emergency change volume, CAB approval turnaround) to leadership.
  • Enforce compliance with change freeze periods and blackout windows.
  • Mentor Service Desk analysts and stakeholders on proper change submission and documentation standards.

Required Qualifications
  • Bachelor's degree in IT, Computer Science, or related field (or equivalent experience). Associate degree +2 years additional relevant experience, or 4 years additional relevant experience can be substituted.
  • 2 + years of experience in IT Service Management, Change Management, and Service Desk operations.
  • Solid understanding of ITIL framework (ITIL Foundation certification required; Intermediate/Practitioner preferred).
  • Experience with ITSM platforms (e.g., ServiceNow, BMC Remedy, Jira Service Management) and their Change Management modules.
  • Strong risk assessment and impact analysis skills.
  • Proven ability to chair meetings and drive decisions among cross-functional technical stakeholders.
  • Excellent verbal and written communication skills, including experience communicating with executive stakeholders.
  • Strong organizational skills with experience managing competing schedules and priorities.
  • Must have experience establishing, managing, and reporting Performance Measures (KPIs, SLAs, and XLAs) in support of government defined Performance Requirements. These Performance measures include SLAs that measure operational performance such as system availability, response times, and resolution times, based on the priority level of the service request, and XLAs that measure the quality of the end-user experience, including Customer Satisfaction (CSAT) and Customer Effort Score (CES). Ideal candidates have experience in establishing baselines for SLAs and XLAs producing automated reports, and dashboard capabilities/technologies with near real-time visibility into all KPIs, SLAs, and XLAs.
  • Familiarity with ISO/IEC 20000-1 service management alignment.
  • Familiarity with CAT I/II/III vulnerability severity classifications and their role in driving Emergency change decisions.
  • Secret Clearance

Preferred Qualifications
  • ITIL 4 Managing Professional or Practitioner certifications, with Change Enablement specialization.
  • Experience supporting federal government clients/contracts.
  • Familiarity with configuration management databases (CMDB) and their relationship to change impact analysis.
  • Experience with Incident and Problem Management processes.

Compensation Ranges
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
Disclaimer
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

What ASM Research employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply