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Itil Change Manager Jobs in Virginia (NOW HIRING)

Amatriot Group, LLC

ITSM Change Manager

Glen Allen, VA

$89K - $110K/yr

The role requires a strong understanding of ITIL processes, excellent communication skills, and the ability to work collaboratively in a global environment. Key Responsibilities Change Management ...

Albano Systems Inc

ITSM Change Manager

Glen Allen, VA · On-site

The Change Manager will be responsible for overseeing, managing, and improving the IT Change ... The ideal candidate will have a strong understanding of ITIL processes, excellent communication ...

Apex Systems

ITSM Change Manager

Glen Allen, VA · On-site

The Change Manager will be responsible for overseeing, managing and improving the IT Change ... The ideal candidate will have a strong understanding of ITIL processes, excellent communication ...

Maximus

Configuration Change Manager

VA · On-site +1

... ITIL-based ITSM processes, including change, configuration, and release management. - Experience aligning processes with federal lifecycle frameworks (e.g., SELC or similar governance models ...

Beyond SOF

QA/Change Control Coordinator

Ashburn, VA · On-site

... manage multiple change requests simultaneously. • Knowledge of ITIL principles and certification (e.g., ITIL Foundation) is a plus. Eligibility/Clearance Requirements: Must be able to provide proof ...

DMI

Junior Project Manager (PM)

Mclean, VA · On-site

Ensure compliance with organizational governance, ITIL Change Management, and release management processes. * Support continuous improvement initiatives across project delivery and operational ...

Steel Thread

DevOps Engineer

Alexandria, VA · On-site

$56.50 - $77.25/hr

... IT service management and Information Technology Infrastructure Library (ITIL) framework and implement the ITIL change control standards and to incorporate them into policy and procedures. • ...

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Itil Change Manager information

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How much do itil change manager jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for itil change manager in Virginia is $55.62, according to ZipRecruiter salary data. Most workers in this role earn between $43.61 and $70.05 per hour, depending on experience, location, and employer.

What does an ITIL Change Manager do?

An ITIL Change Manager is responsible for overseeing the change management process within an organization’s IT environment. Their main role is to ensure that changes to IT services and infrastructure are made with minimal risk and disruption to business operations. They evaluate, plan, coordinate, and monitor all changes, maintaining clear communication among stakeholders. Change Managers also ensure that changes are properly documented and that best practices are followed according to ITIL (Information Technology Infrastructure Library) guidelines.

What are the key skills and qualifications needed to thrive as an ITIL Change Manager?

To thrive as an ITIL Change Manager, you need a solid understanding of IT service management processes, experience in change management, and typically an ITIL certification. Familiarity with ITSM tools like ServiceNow, BMC Remedy, and knowledge of incident, problem, and configuration management systems are essential. Strong organizational, communication, and stakeholder management skills help you coordinate changes effectively and minimize business disruption. These abilities ensure changes are implemented smoothly, risks are mitigated, and IT services remain reliable and aligned with business goals.

What are some common challenges faced by ITIL Change Managers and how can they be addressed?

ITIL Change Managers often face challenges such as balancing the need for rapid implementation with minimizing risks and disruptions to IT services. Coordinating communication between stakeholders, ensuring accurate documentation, and managing approval processes can also be complex, especially in organizations with frequent changes. To address these challenges, it's essential to establish clear change processes, leverage automated tools for tracking and reporting, and foster open communication across teams. Regular training and post-implementation reviews can further help in refining change management practices and reducing resistance.

What is the difference between Itil Change Manager vs Itil Incident Manager?

AspectItil Change ManagerItil Incident Manager
Primary FocusManaging change processes to minimize risk and ensure smooth IT service updatesHandling and resolving IT incidents to restore services quickly
CertificationsITIL Foundation, Change Management certificationsITIL Foundation, Incident Management certifications
Work EnvironmentCollaborates with change advisory boards, project teamsWorks with support teams, end-users, and service desk
Industry UsageCommon in IT service management across various industriesEqually prevalent in IT support and operations sectors

The Itil Change Manager focuses on overseeing change processes to ensure minimal disruption, while the Itil Incident Manager concentrates on quickly resolving incidents to restore normal service. Both roles require ITIL certifications and are vital in IT service management, but they serve different functions within the ITSM framework.

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Itil Change Manager jobs near you
Infographic showing various Itil Change Manager job openings in Virginia as of August 2026, with employment types broken down into 80% Full Time, 19% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $115,689 per year, or $55.6 per hour.

ITSM Change Manager

Glen Allen, VA

Amatriot Group, LLC
See more jobs at Amatriot Group, LLCexternal

$89K - $110K/yr

Full-time

Posted 8 days ago

Job description

Location: Glen Allen, VA

Job Type: Full-Time

Target Salary Range*: $89,000 - $110,000.

*This represents the potential salary range for this position depending on education level, years of experience and/or certifications in addition to other position specific requirements which may impact salary

Position Overview

The ITSM Change Manager is responsible for overseeing, managing, and improving the IT Change Management process, ensuring that changes to IT services are planned, evaluated, and executed in a controlled and efficient manner. The role requires a strong understanding of ITIL processes, excellent communication skills, and the ability to work collaboratively in a global environment.

Key ResponsibilitiesChange Management Process
  • Oversee the end-to-end IT Change Management process, including developing, documenting, and enforcing policies to ensure compliance with ITIL standards, audit requirements, and organizational guidelines.
  • Review and assess the impact, risk, and benefits of proposed changes to IT services, ensuring alignment with business objectives.
  • Ensure that all changes comply with regulatory requirements and internal controls.
  • Maintain comprehensive documentation of change requests, approvals, implementation plans, and post-implementation reviews.
Change Coordination and Governance
  • Work closely with IT teams, stakeholders, and business units to coordinate the planning, testing, implementation, and validation of changes.
  • Lead Change Advisory Board (CAB) meetings using CAB Workbench, ensuring that all changes are properly evaluated and approved by relevant stakeholders.
  • Proactively engage and build relationships with global technical teams.
  • Provide clear and timely communication to stakeholders regarding change schedules, potential impacts, and outcomes.
  • Own the forward schedule of change and the release calendar.
Process Improvement and Testing
  • Identify opportunities for process improvements within Change Management.
  • Create improvement stories for the backlog that are ready for development and complete user acceptance testing (UAT).
  • Demonstrate examples of driving process automation for efficiency.
Post-Implementation Review
  • Facilitate post-implementation review meetings with support teams and change owners to audit failed, emergency, and expedited changes.
Configuration and Incident Management
  • Collaborate closely with the Configuration Manager to ensure all changes to configuration items are recorded in the CMDB.
  • Liaise with Incident Managers to ensure that changes are implemented without causing disruption to IT services.
QualificationsExperience
  • Minimum 5 years of experience in IT Change Management or a related IT Service Management role. [Required]
  • Experience using multiple risk models and working with scalable change processes and driving adoption.
  • Experience working with the IT Change Management Module in ServiceNow and implementing standard processes.
  • Experience working in a project-based environment, including Scrum, Kanban, or similar agile frameworks.
  • Experience identifying process improvements, documenting user stories, and performing UAT.
  • Experience leading cross-functional teams and managing stakeholders at all levels.
  • Experience working in a large enterprise environment or regulated industry.
  • Experience working in a global environment.
  • Experience with IT Service Management tools, such as ServiceNow and BMC Remedy.
Skills
  • Strong understanding of IT infrastructure, software development, and IT operations.
  • Ability to assess complex IT changes and their potential impact on business operations.
  • Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical stakeholders.
  • Strong problem-solving skills, with the ability to make decisions under pressure.
  • High level of attention to detail and a commitment to maintaining accurate records.
Certifications
  • ITIL v3 or ITIL 4 Foundation certification. [Required]
Education
  • Degree in Information Technology, Computer Science, or a related field.
Preferred Qualifications
  • Advanced ITIL certifications are a plus.