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Itil Change Manager information

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How much do itil change manager jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for itil change manager in Indiana is $53.38, according to ZipRecruiter salary data. Most workers in this role earn between $41.88 and $67.26 per hour, depending on experience, location, and employer.

What does an ITIL Change Manager do?

An ITIL Change Manager is responsible for overseeing the change management process within an organization’s IT environment. Their main role is to ensure that changes to IT services and infrastructure are made with minimal risk and disruption to business operations. They evaluate, plan, coordinate, and monitor all changes, maintaining clear communication among stakeholders. Change Managers also ensure that changes are properly documented and that best practices are followed according to ITIL (Information Technology Infrastructure Library) guidelines.

What are the key skills and qualifications needed to thrive as an ITIL Change Manager?

To thrive as an ITIL Change Manager, you need a solid understanding of IT service management processes, experience in change management, and typically an ITIL certification. Familiarity with ITSM tools like ServiceNow, BMC Remedy, and knowledge of incident, problem, and configuration management systems are essential. Strong organizational, communication, and stakeholder management skills help you coordinate changes effectively and minimize business disruption. These abilities ensure changes are implemented smoothly, risks are mitigated, and IT services remain reliable and aligned with business goals.

What are some common challenges faced by ITIL Change Managers and how can they be addressed?

ITIL Change Managers often face challenges such as balancing the need for rapid implementation with minimizing risks and disruptions to IT services. Coordinating communication between stakeholders, ensuring accurate documentation, and managing approval processes can also be complex, especially in organizations with frequent changes. To address these challenges, it's essential to establish clear change processes, leverage automated tools for tracking and reporting, and foster open communication across teams. Regular training and post-implementation reviews can further help in refining change management practices and reducing resistance.

What is the difference between Itil Change Manager vs Itil Incident Manager?

AspectItil Change ManagerItil Incident Manager
Primary FocusManaging change processes to minimize risk and ensure smooth IT service updatesHandling and resolving IT incidents to restore services quickly
CertificationsITIL Foundation, Change Management certificationsITIL Foundation, Incident Management certifications
Work EnvironmentCollaborates with change advisory boards, project teamsWorks with support teams, end-users, and service desk
Industry UsageCommon in IT service management across various industriesEqually prevalent in IT support and operations sectors

The Itil Change Manager focuses on overseeing change processes to ensure minimal disruption, while the Itil Incident Manager concentrates on quickly resolving incidents to restore normal service. Both roles require ITIL certifications and are vital in IT service management, but they serve different functions within the ITSM framework.

What are popular job titles related to Itil Change Manager jobs in Indiana?

For Itil Change Manager jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Itil Change Manager jobs in Indiana look for?

The top searched job categories for Itil Change Manager jobs in Indiana are:

What cities in Indiana are hiring for Itil Change Manager jobs?

Cities in Indiana with the most Itil Change Manager job openings:

Itil Change Manager jobs near you
Infographic showing various Itil Change Manager job openings in Indiana as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $111,038 per year, or $53.4 per hour.

Associate Voice Engineer

Allison Transmission

Indianapolis, IN • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

New

Allison Transmission rating

9.1

Company rating: 9.1 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

22nd of 491 rated machine equipment manufacturers

Job description

JOIN THE TEAM THAT'S POWERING PROGRESS

Building cities. Driving commerce. Fueling Progress. For over 100 years, Allison has powered the vehicles and technology that move our world forward.
What powers us? Our employees. From the first person hired by James Allison in 1915 to the thousands across the globe who work for Allison today, we're driving progress everywhere because we employ top talent worldwide. In both the Allison Transmission and Allison Off-Highway Drive and Motion Systems business units, our team strives to Improve the Way the World Works.

Learn more about this role and how you can begindriving your career forward!

Benefits:

The below list features some of the benefits currently available. Eligibility may be subject to the terms and conditions of governing documents and available benefits may be subject to change at the company's discretion.

  • Choice of medical plans with prescription coverage

  • Employer HSA contribution

  • Dental & Vision Insurance

  • Paid Parental Leave

  • Short & Long-Term Disability

  • Other voluntary benefits including: Critical Illness, Hospital Indemnity, Identity Theft Protection and Pet Insurance

  • 401K with generous Company match & contribution

  • Accrued Paid Time Off

  • 12 Paid Holidays + 1 Floating Holiday

  • Robust employee wellness program

  • Tuition assistance program

Job Description:

Manage, implement, and support enterprise telephony services with a focus on availability, performance, standardization, and secure connectivity across sites and environments.

  • Provide end user support and work requests and tickets
  • Configure and support voice infrastructure including IP telephony, SIP trunking, dial plans, and UCaaS platform services.
  • Manage extension assignments, dial plan dependencies, call routing policies, and voice segmentation across sites.
  • Monitor services and align settings and controls such as QoS to optimize performance of voice traffic, codecs, and real-time media flows.
  • Support remote access services for voice platforms and troubleshoot connectivity and registration issues with security and network partners.
  • Execute change planning, risk assessment, implementation, and validation for voice configuration changes (CAB aligned).
  • Maintain voice documentation, call flow diagrams, trunk configs, standards, and as-built provisioning records.

Key Performance Measure:

  • Change success rate (no incidents / minimal rollback)
  • Voice service availability and performance KPI attainment
  • Reduction in recurring incidents (problem elimination)
  • Compliance to standards (configs, segmentation, documentation)
  • Delivery timeliness for assigned projects/requests.

Qualifications:

  • Bachelor's degree preferred (or equivalent experience)
  • Microsoft teams or Cisco Voice certifications or equivalent preferred
  • Hands-on experience with Voice services and support at an enterprise level
  • ITIL change practices familiarity preferred

Experience:

  • 2-3 years in voice system support
  • Troubleshooting across Voice, L2/L3 networking, and Wi-Fi RF basics
  • Experience with Corporate WAN services
  • Experience with vendor/carrier circuit delivery and troubleshooting
  • Documentation discipline (standards, diagrams, runbooks)

Scope Factors:

  • Geography: multi-site / regional to global scope
  • Complexity: implements non-trivial changes; supports projects
  • People: may mentor junior staff; leads small workstreams
  • Budget: influences circuit/hardware needs; no direct P&L
  • On-call: rotation for escalations and after-hours changes


Allison Transmission is an equal opportunity employer. We have opportunities for all qualified applicants regardless of age, race, color, sex, religion, creed, national origin, disability, sexual orientation, gender identity/expression or veteran status.

If you are an individual with a disability or a disabled veteran requiring assistance and/or reasonable accommodations reviewing any of the careers information, please contact us at Ask4Max@allisontransmission.com.

Please note that Allison Transmission will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Allison Transmission will not solicit money or banking information from applicants.

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