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Itil Change Manager Jobs in Indiana (NOW HIRING)

GovCIO

Service Desk Lead

Indianapolis, IN · On-site

$81K - $120K/yr

Serves as the government contractor's primary process owner for ITIL 4 practices within ServiceNow across: * Incident Management * Problem Management * Change Enablement * Request Fulfillment

New

Uni Systems

Configuration Manager

Warsaw, IN · On-site

$90 - $140/hr

Contributing to the implementation and improvement of other ITIL practices. * Creating and ... Experience integrating CMDB with Change Enablement and other ITSM processes. * Practical knowledge ...

EXOS

Sr. Service Delivery Manager

Indianapolis, IN · On-site

Change Management: They oversee the process of implementing changes to IT services, minimizing ... as ITIL, ISO, etc. * Must have proven solutions consulting experience in large enterprises.

Service Global, Inc

Desktop EUC L1

Muncie, IN · On-site

$18.75 - $24/hr

Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management * Associate degree (A.A.) or equivalent from a three-year ...

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All JobsItil Change JobsItil Change Manager JobsItil Change Manager Jobs in Indiana

Itil Change Manager information

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$11

$53

$77

How much do itil change manager jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for itil change manager in Indiana is $53.38, according to ZipRecruiter salary data. Most workers in this role earn between $41.88 and $67.26 per hour, depending on experience, location, and employer.

What does an ITIL Change Manager do?

An ITIL Change Manager is responsible for overseeing the change management process within an organization’s IT environment. Their main role is to ensure that changes to IT services and infrastructure are made with minimal risk and disruption to business operations. They evaluate, plan, coordinate, and monitor all changes, maintaining clear communication among stakeholders. Change Managers also ensure that changes are properly documented and that best practices are followed according to ITIL (Information Technology Infrastructure Library) guidelines.

What are the key skills and qualifications needed to thrive as an ITIL Change Manager?

To thrive as an ITIL Change Manager, you need a solid understanding of IT service management processes, experience in change management, and typically an ITIL certification. Familiarity with ITSM tools like ServiceNow, BMC Remedy, and knowledge of incident, problem, and configuration management systems are essential. Strong organizational, communication, and stakeholder management skills help you coordinate changes effectively and minimize business disruption. These abilities ensure changes are implemented smoothly, risks are mitigated, and IT services remain reliable and aligned with business goals.

What are some common challenges faced by ITIL Change Managers and how can they be addressed?

ITIL Change Managers often face challenges such as balancing the need for rapid implementation with minimizing risks and disruptions to IT services. Coordinating communication between stakeholders, ensuring accurate documentation, and managing approval processes can also be complex, especially in organizations with frequent changes. To address these challenges, it's essential to establish clear change processes, leverage automated tools for tracking and reporting, and foster open communication across teams. Regular training and post-implementation reviews can further help in refining change management practices and reducing resistance.

What is the difference between Itil Change Manager vs Itil Incident Manager?

AspectItil Change ManagerItil Incident Manager
Primary FocusManaging change processes to minimize risk and ensure smooth IT service updatesHandling and resolving IT incidents to restore services quickly
CertificationsITIL Foundation, Change Management certificationsITIL Foundation, Incident Management certifications
Work EnvironmentCollaborates with change advisory boards, project teamsWorks with support teams, end-users, and service desk
Industry UsageCommon in IT service management across various industriesEqually prevalent in IT support and operations sectors

The Itil Change Manager focuses on overseeing change processes to ensure minimal disruption, while the Itil Incident Manager concentrates on quickly resolving incidents to restore normal service. Both roles require ITIL certifications and are vital in IT service management, but they serve different functions within the ITSM framework.

What are popular job titles related to Itil Change Manager jobs in Indiana?

For Itil Change Manager jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Itil Change Manager jobs in Indiana look for?

The top searched job categories for Itil Change Manager jobs in Indiana are:

What cities in Indiana are hiring for Itil Change Manager jobs?

Cities in Indiana with the most Itil Change Manager job openings:

Itil Change Manager jobs near you
Infographic showing various Itil Change Manager job openings in Indiana as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $111,038 per year, or $53.4 per hour.

Information Technology - IT Business Analyst

SMC Corporation of America

Noblesville, IN • On-site

Full-time

Posted 11 days ago

SMC Corporation Of America rating

7.3

Company rating: 7.3 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

308th of 491 rated machine equipment manufacturers

Job description

Information Technology - IT Business Analyst
Information Technology (IT) Business Analyst
Position Summary
The IT Business Analyst provides analytical and operational support to the Information Technology department by evaluating business processes, analyzing data in enterprise applications, identifying opportunities for improvement, and assisting with the implementation of technology solutions. The role serves as a liaison between business stakeholders and IT teams to improve business performance, system effectiveness, and operational efficiency.
Key Responsibilities
Business Analysis & Process Improvement
  • Analyze business processes and enterprise application data to identify trends, issues, and improvement opportunities.
  • Facilitate root cause analysis of process and system-related problems.
  • Develop corrective action recommendations and support implementation efforts.
  • Assist with continuous improvement initiatives that enhance operational efficiency and effectiveness.

Requirements Gathering & Documentation
  • Gather, document, and validate business requirements.
  • Develop and maintain business and technical documentation.
  • Create process flows, user documentation, training materials, and work instructions.
  • Support policy and procedure development and version control.

Reporting & Analytics
  • Develop metrics, dashboards, and reports to support business and IT decision-making.
  • Monitor operational performance, service effectiveness, and customer feedback.
  • Analyze data to support strategic and operational initiatives.

Project & Stakeholder Support
  • Collaborate with business partners, project teams, vendors, and end users.
  • Support testing, training, change management, and solution adoption activities.
  • Assist with implementation and post-deployment reviews of technology solutions.
  • Participate in cross-functional projects and technology initiatives.

IT Operations Support
  • Assist with IT administrative functions including:
    • Asset management
    • Software licensing
    • Lifecycle management
    • Technology governance activities
  • Support compliance, documentation, and operational standards.

Required Qualifications
  • Associate's degree in Information Technology, Computer Science, Business, or related field; equivalent experience may be considered.
  • 1+ years of experience supporting business processes through data analysis and technology solutions.
  • Knowledge of enterprise applications and business systems.
  • Strong analytical, problem-solving, and communication skills.
  • Experience creating reports, documentation, and process workflows.
  • Basic understanding of ITSM principles or ITIL foundations.
  • Familiarity with SaaS technologies and platforms such as Microsoft 365, MFA, Identity Management, and IT Service Management tools.

Preferred Qualifications
  • Experience with business process improvement methodologies.
  • Knowledge of project management practices.
  • Experience with reporting and analytics tools such as Power BI
  • Experience with reporting, dashboards, and data visualization tools.
  • Exposure to enterprise systems, ERP platforms, or workflow automation solutions.

Key Competencies
  • Business Process Analysis
  • Requirements Gathering
  • Data Analysis & Reporting
  • Root Cause Analysis
  • Documentation & Technical Writing
  • Stakeholder Communication
  • Problem Solving
  • Training & Knowledge Transfer
  • Process Improvement
  • Change Management Support

For Internal Use Only: IT001

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