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It Support Help Desk Jobs (NOW HIRING)

Managed Staffing

IT Help Desk Technician

Erlanger, KY · On-site

$30 - $31/hr

The ideal candidate will provide Tier 1 technical support, manage daily help desk tickets, and ensure seamless operation of IT systems critical to our manufacturing and business environments. This ...

Midwest Foods

IT Help Desk

Chicago, IL

$19 - $22/hr

The Information Technology Support/Helpdesk is responsible for providing internal technical support ... desk phones. * Maintain adequate knowledge of existing hardware and software in use to maximize ...

New

MyFlorida

WT: HELP DESK MANAGER - 41500051

Tallahassee, FL · On-site

$65K - $70K/yr

HELP DESK MANAGER - 41500051 Pay Plan: SES Position Number: 41500051 Salary: $65,000 - $70,000 ... Supervising and motivating IT support staff, managing vendors, and overseeing technology projects ...

MyFlorida

WT: HELP DESK MANAGER - 41500051

Tallahassee, FL · On-site

$65K - $70K/yr

HELP DESK MANAGER - 41500051 Pay Plan: SES Position Number: 41500051 Salary: $65,000 - $70,000 ... Supervising and motivating IT support staff, managing vendors, and overseeing technology projects ...

MyFlorida

WT: HELP DESK MANAGER - 41500051

Tallahassee, FL · On-site

$65K - $70K/yr

HELP DESK MANAGER - 41500051 Pay Plan: SES Position Number: 41500051 Salary: $65,000 - $70,000 ... Supervising and motivating IT support staff, managing vendors, and overseeing technology projects ...

MyFlorida

WT: HELP DESK MANAGER - 41500051

Tallahassee, FL · On-site

$65K - $70K/yr

HELP DESK MANAGER - 41500051 Pay Plan: SES Position Number: 41500051 Salary: $65,000 - $70,000 ... Supervising and motivating IT support staff, managing vendors, and overseeing technology projects ...

Lympha Press

IT Support Specialist

Chadds Ford, PA · On-site

... help desk requests, resolving hardware and software issues, and managing mobile device provisioning ... IT Support Specialist partners with employees across the organization to deliver timely ...

Robert Half

IT Support Manager

Madison, WI · On-site

$85K - $105K/yr

Participate in on-call support and travel between manufacturing locations as needed. * 5+ years of experience in IT Support, Help Desk, Desktop Support, or IT Service Delivery, including experience ...

New

PTG

IT Support Services II - Help Desk

Palm Springs, CA · On-site

Be ready to join a fast-paced, ever-evolving IT company that is bringing on new customers and team members to continue strong growth into the future. IT Support Services II-Help Desk We are seeking a ...

New

Toppan

IT Help Desk Administrator

Charlotte, NC · On-site

$80K - $90K/yr

The IT Help Desk Administrator is responsible for overseeing day-to-day help desk operations ... This role also serves as a bridge between IT support staff and the broader IT organization ...

Beyond IT Support

IT Support Specialist

Aurora, CO · On-site

Job Summary : Beyond IT Support is a company focused on providing IT solutions, and they are ... The role involves onsite and help desk user support, technical support at both server and network ...

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Showing results 21-40

All JobsIt Support Help Desk Jobs

It Support Help Desk information

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$12

$23

$33

How much do it support help desk jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for it support help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is an IT Support Help Desk professional?

IT Support Help Desk professionals are specialists who assist users with technical issues related to computers, software, hardware, and network systems. They serve as the first point of contact for troubleshooting problems, providing guidance, and resolving common technical issues either remotely or in person. These professionals document user problems, escalate complex issues to higher-level technicians, and ensure that technology resources run smoothly for organizations. Their work is crucial to maintaining productivity and minimizing downtime in any business environment.

What are the key skills and qualifications needed to thrive as an IT Support Help Desk professional?

To thrive as an IT Support Help Desk professional, you need a solid understanding of computer hardware, software, networking basics, and typically a relevant certification like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and troubleshooting utilities is essential. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage technical issues under pressure. These skills ensure timely resolution of technical problems, minimize downtime, and improve overall user satisfaction within an organization.

What are some common challenges faced by IT Support Help Desk professionals and how can they be managed?

IT Support Help Desk professionals often face challenges such as handling high volumes of support requests, managing users with varying levels of technical knowledge, and troubleshooting a wide range of hardware and software issues. To manage these challenges, it’s important to develop strong communication skills, prioritize tasks effectively, and stay up-to-date with the latest technology trends. Many organizations provide knowledge bases and ticketing systems that help streamline workflows and facilitate collaboration with other IT team members.

What is the difference between It Support Help Desk vs Network Technician?

AspectIt Support Help DeskNetwork Technician
CertificationsCompTIA A+, ITILCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, remote support, officeNetwork labs, server rooms, on-site
Primary ResponsibilitiesTroubleshooting user issues, software supportConfiguring networks, maintaining hardware
Industry UsageIT support, customer serviceNetworking, infrastructure

While both roles support IT operations, the It Support Help Desk primarily handles user issues and software troubleshooting, often remotely. In contrast, a Network Technician focuses on configuring and maintaining network hardware and infrastructure, usually on-site. Both roles require technical certifications and are essential in IT support and networking environments.

More about It Support Help Desk jobs

What cities are hiring for It Support Help Desk jobs?

Cities with the most It Support Help Desk job openings:

What states have the most It Support Help Desk jobs?

States with the most job openings for It Support Help Desk jobs include:

What job categories do people searching It Support Help Desk jobs look for?

The top searched job categories for It Support Help Desk jobs are:

It Support Help Desk jobs near you
Infographic showing various It Support Help Desk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

IT Help Desk Technician

Managed Staffing

Erlanger, KY • On-site

$30 - $31/hr

Contractor

Re-posted 10 days ago

Job description

IT Help Desk Technician

Location: Erlanger, KY (On-site, occasional travel to Cincinnati site)
Pay Rate: $30/hr (W2)
Schedule: Monday – Friday, 8:00 AM – 5:00 PM
Contract Duration: 6 months (possible full-time conversion)

Job Summary

Seeking a motivated IT Help Desk Technician to support on-site and remote IT operations at our Erlanger, KY facility. The ideal candidate will provide Tier 1 technical support, manage daily help desk tickets, and ensure seamless operation of IT systems critical to our manufacturing and business environments. This role is perfect for someone who enjoys hands-on IT work, troubleshooting, and working directly with end users.

Key Responsibilities

  • Provide on-site and remote technical support for 150+ users across manufacturing and office environments.

  • Troubleshoot and resolve hardware, software, and network issues efficiently.

  • Install, configure, and maintain Windows operating systems, business software, and security tools.

  • Set up and deploy desktops, laptops, printers, and related peripherals.

  • Maintain documentation of service tickets, resolutions, and configurations.

  • Assist with user training and promote IT best practices.

  • Support cybersecurity measures, including software updates and password policy compliance.

Qualifications

  • 1–2 years of experience in an IT support or help desk role.

  • Strong understanding of Windows OS, Microsoft 365, and general networking fundamentals.

  • Experience with ticketing systems (ServiceNow, Jira, Zendesk, etc.) preferred.

  • Excellent communication and problem-solving skills with a customer-first attitude.

  • Ability to work independently and collaboratively in a fast-paced manufacturing setting.

  • Occasional travel to the Cincinnati site required.

Education & Certifications

  • High school diploma or equivalent required.

  • CompTIA A+ or Microsoft Fundamentals (MS-900) certification preferred.