ZipRecruiter

Log In

1

It Program Manager Jobs in Ontario (NOW HIRING)

STACK IT Recruitment

IT Service Coordinator

Toronto, ON · On-site

CA$65K - CA$85K/yr

... 're looking for an IT Service Coordinator to join a growing managed IT and cybersecurity ... The role also supports managed building technology services across commercial property portfolios ...

Jetson Home

IT Manager

Kitchener, ON · On-site

... with no IT team to inherit from. That excites you rather than scares you. You're comfortable ... Manage the device fleet end to end. Our people run on Windows, Mac, and Chromebook laptops, and our ...

Manulife

IT Project Manager

Toronto, ON

Join our Global Technology & Cyber Security PMO team as an IT Project Manager . In this role, you ... programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic ...

New

SNC-Lavalin

IT Project Manager

Toronto, ON · Hybrid

The Project Manager will be part of the IT PMO team and provide management of complex projects and initiatives across IT Towers. You will be part of a dynamic fast-paced team delivering exemplary ...

Flynn Group of Companies

IT Project Manager

Mississauga, ON · On-site +1

CA$100K - CA$130K/yr

Funded training and development program * Subsidized in-house cafeteria and gym * Dental and ... Minimum of five (5) years' related experience in IT project management * Proven experience leading ...

Clio

Manager, IT Systems

Toronto, ON · On-site

We are seeking a Manager, IT Systems to join our IT team. This role is available to candidates ... We have developed a series of programs and processes to ensure we are creating fair and competitive ...

Aston Carter

IT Auditor

Cambridge, ON · On-site

Support updates to audit programs and risk and control matrices when new information, system ... Manage multiple priorities and deadlines while maintaining a high standard of audit quality ...

previous pagenext page

Showing results 21-40

All JobsIt Program JobsIt Program Manager JobsIt Program Manager Jobs in Ontario

It Program Manager information

What is an IT program manager?

IT Program Managers are professionals responsible for overseeing and coordinating multiple technology projects within an organization. They ensure that these projects align with the company’s strategic goals, managing resources, budgets, timelines, and stakeholder communication. Unlike project managers who focus on individual projects, program managers manage a portfolio of related projects to achieve broader business objectives. They play a key role in risk management, resolving issues, and ensuring successful program delivery.

What does an IT program manager do?

An IT program manager works to develop and oversee different programs for an employer. In this career, responsibilities are to create a plan or framework for the program, implement the framework, and oversee teams of employees working on projects. They may be involved in selecting a team projects, planning a budget and timeline, and defining the project scope as it relates to the company’s regular operations. Qualifications often include a bachelor’s degree or master’s degree in computer science or information technology.

What are the key skills and qualifications needed to thrive as an IT program manager, and why are they important?

To thrive as an IT Program Manager, you need expertise in project management, budgeting, and IT systems, often supported by a bachelor’s degree and certifications such as PMP or Agile. Familiarity with project management tools (e.g., Jira, MS Project) and enterprise IT platforms is typically required. Strong leadership, communication, and problem-solving skills help you effectively coordinate teams and manage stakeholder expectations. These skills ensure successful delivery of complex IT initiatives on time and within scope, driving organizational goals.

What are some common challenges IT program managers face when coordinating cross-functional teams?

IT Program Managers often work with cross-functional teams that include developers, business analysts, QA specialists, and stakeholders from various departments. One common challenge is ensuring effective communication and alignment among diverse team members with different priorities and technical backgrounds. Balancing competing deadlines, managing resource allocation, and navigating organizational changes can also be demanding. Successful IT Program Managers proactively address these challenges by setting clear expectations, fostering collaboration, and regularly updating stakeholders on progress.

What is the difference between It Program Manager vs IT Project Manager?

AspectIT Program ManagerIT Project Manager
ResponsibilitiesOversees multiple related projects, aligns them with business goals, manages program-level risks and resources.Manages individual projects, ensuring specific objectives, scope, and deadlines are met.
CertificationsPMP, PgMP, ITILPMP, CAPM, ITIL
Work EnvironmentStrategic, cross-project coordination, senior management interactionProject execution, team management, stakeholder communication
FocusProgram-level outcomes and strategic alignmentProject-specific deliverables and timelines

While both roles require similar certifications and work in IT environments, an IT Program Manager oversees multiple projects to ensure they align with broader business objectives, whereas an IT Project Manager focuses on the successful delivery of individual projects.

How much does an IT Program Manager earn?

An IT Program Manager's salary typically ranges from $90,000 to $150,000 annually, depending on experience, location, and industry. Senior roles or those with specialized skills and certifications can earn higher compensation, often exceeding $160,000 per year.

What is the average salary of an IT Program Manager?

The average salary of an IT Program Manager typically ranges from $100,000 to $150,000 annually, depending on experience, location, and industry. Senior roles with certifications like PMP or PMI-ACP may command higher salaries, and the role often requires strong project management skills and familiarity with IT systems and tools.
More about It Program Manager jobs

What are the most commonly searched types of It Program jobs in Ontario?

The most popular types of It Program jobs in Ontario are:

What are popular job titles related to It Program Manager jobs in Ontario?

For It Program Manager jobs in Ontario, the most frequently searched job titles are:

What job categories do people searching It Program Manager jobs in Ontario look for?

The top searched job categories for It Program Manager jobs in Ontario are:

What cities in Ontario are hiring for It Program Manager jobs?

Cities in Ontario with the most It Program Manager job openings:

It Program Manager jobs near you
Infographic showing various It Program Manager job openings in Ontario as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 24% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

IT Service Coordinator

STACK IT Recruitment

Toronto, ON • On-site

CA$65K - CA$85K/yr

Full-time

Medical, Dental, Vision, PTO

Posted 4 days ago

Job description

Are you an organized, technically minded professional who enjoys keeping clients, technical teams, and projects moving forward?

We’re looking for an IT Service Coordinator to join a growing managed IT and cybersecurity organization in a role that combines client service, technical coordination, vendor management, and service delivery.

You’ll act as the connection between clients, technical staff, vendors, and leadership - coordinating tickets, projects, schedules, and service delivery while helping ensure SLAs and client expectations are met. The role also supports managed building technology services across commercial property portfolios, so you’ll have the opportunity to work across both traditional IT and operational technology environments.

This is a great fit for someone with a technical support or IT background who wants to move further into service coordination, client management, and operations.

????Work Type

  • Fully Onsite - 5 days a week in-office or visiting client sites; on-call and after hours support when required
  • Location: Toronto, ON
  • Work Type: This is a newly created position

Requirements

????What You’ll Do:

Service & Client Coordination

  • Manage service requests and tickets, ensuring timely and effective delivery
  • Coordinate service schedules between clients, technical staff, and vendors
  • Track SLAs, open issues, project milestones, and deliverables
  • Coordinate client onboarding, transitions, and infrastructure projects
  • Communicate service updates, priorities, and escalations to clients
  • Provide training and support to clients on service delivery tools and systems
  • Maintain strong relationships with clients, including senior and executive stakeholders

Building Technology & Vendor Coordination

  • Coordinate IT and building technology services across multi-site commercial properties
  • Support operational technology (OT) service coordination
  • Coordinate third-party vendors, including onboarding, access requests, and vendor-performed work
  • Track service, project, and vendor activity across individual properties
  • Work with property management stakeholders on scheduling, escalations, and status updates

Team & Leadership Support

  • Act as the day-to-day liaison between leadership and the technical team
  • Translate priorities into clear, actionable direction for technical staff
  • Identify and communicate risks, blockers, and service delivery issues to leadership
  • Track service metrics and provide reporting on SLA performance, trends, and areas for improvement
  • Help leadership identify opportunities to improve service quality and efficiency

Documentation & Process Improvement

  • Maintain accurate documentation across tickets, projects, and processes using Hudu
  • Audit documentation quality and ensure information is kept current
  • Identify opportunities to improve service delivery processes and team efficiency
  • Participate in quality assurance and continuous improvement initiatives
  • Research tools and technologies that could improve service delivery
  • Monitor service delivery costs and help ensure services are delivered within budget
  • Participate in an on-call rotation for critical after-hours service needs

⭐What We’re Looking For:

  • 2–3+ years of experience in technical support, service coordination, customer service, or a similar role
  • Previous experience in an IT, MSP, or managed services environment is strongly preferred
  • Minimum Level 1 hands-on technical experience
  • Direct hands-on experience with an RMM and PSA platform
  • Experience with HaloPSA and/or NinjaOne is a strong asset; AutoTask, ConnectWise, or similar platforms will also be considered
  • Strong understanding of IT service management principles
  • Familiarity with network infrastructure, operating systems, virtualization, and cloud technologies
  • Experience coordinating projects involving multiple stakeholders
  • Experience coordinating third-party vendors is an asset
  • Strong organizational and time-management skills
  • Excellent written and verbal communication skills
  • Comfortable communicating with both technical and non-technical stakeholders, including C-level clients
  • Strong problem-solving and analytical skills
  • Genuine technical aptitude and the ability to understand and communicate technical issues

????What Makes This Role Exciting?

  • Client-Facing: Build relationships with clients and become a trusted point of contact for service delivery
  • Variety: Work across managed IT, cybersecurity, and building technology environments
  • Technical + Operational: Use your technical background while developing your service delivery and coordination skills
  • Visibility: Work closely with leadership and have a direct impact on how services are delivered
  • Growth: Opportunity to take on larger projects, additional responsibility, and progress toward a Service Manager or Team Lead role as the organization grows.

Benefits

  • Base Salary: $65,000–$85,000
  • Performance Bonus Eligibility
  • Paid Time Off & Extended Health Benefits (Medical/Dental/Vision)
  • Professional development, training, and certification opportunities

???? Ready to Elevate Your Career? Apply Now!


At STACK IT Recruitment, we connect top talent with standout opportunities. If you meet at least 70% of the qualifications, we encourage you to apply, we’d love to chat!

Know someone perfect for this role? Share this with your network and help someone take the next step in their career.

✨ We’re committed to diversity and inclusion. Need accommodation during the hiring process? Let us know, we’re here to support you!

AI Use Disclosure:

STACK IT uses AI-enhanced tools to support initial candidate screening and interview note analysis. All assessments and hiring decisions remain human-led.