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It Problem Manager Jobs in Oregon (NOW HIRING)

Cushman & Wakefield

Category Manager (IT)

Portland, OR · On-site

Develop and implement a strategic sourcing plan for IT related goods and services, including but ... Strong problem-solving skills utilizing continuous improvement techniques. * Utilizes change ...

Cushman & Wakefield

Category Manager (IT)

Portland, OR · On-site

Develop and implement a strategic sourcing plan for IT related goods and services, including but ... Strong problem-solving skills utilizing continuous improvement techniques. * Utilizes change ...

Lifted

OR

... problem-solving, appropriate escalations, etc What it takes to catch our eye: * 3-5+ years of ... Strong project management and time management skills - can stay organized and manage multiple ...

Renewable Acres

Senior Project Manager

Portland, OR · On-site

EPC Project Manager - Join Us on the Journey to Transform Our Nation's Energy Who We Are: Renewable ... We take responsibility, admit when we're wrong, and make it right. * Creativity & Problem-Solving

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All JobsIt Problem Manager JobsIt Problem Manager Jobs in Oregon

It Problem Manager information

See Oregon salary details

$21.1K

$79K

$145.9K

How much do it problem manager jobs pay per year?

As of Jun 27, 2026, the average yearly pay for it problem manager in Oregon is $78,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,500.00 and $95,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Problem Manager, and why are they important?

To thrive as an IT Problem Manager, you need a solid understanding of ITIL processes, incident and problem management, and a background in information technology or computer science. Familiarity with IT service management (ITSM) tools like ServiceNow or BMC Remedy, and ITIL certifications, are typically required. Strong analytical thinking, communication, and stakeholder management skills help you excel in identifying root causes and coordinating solutions. These skills are critical for minimizing business disruptions, ensuring service reliability, and driving continuous improvement in IT environments.

How does an IT Problem Manager typically collaborate with other IT teams to resolve recurring issues?

An IT Problem Manager frequently works cross-functionally, partnering with service desk staff, incident managers, infrastructure teams, and application support groups to analyze and address persistent IT problems. This involves organizing root cause analyses, facilitating problem review meetings, and ensuring follow-up actions are tracked to completion. Effective communication and documentation are key, as the Problem Manager must coordinate inputs from multiple stakeholders to implement long-term solutions and prevent future incidents. This collaborative approach helps foster a proactive culture and continuous improvement within IT operations.

What is the difference between It Problem Manager vs It Service Desk Analyst?

AspectIt Problem ManagerIt Service Desk Analyst
Primary RoleIdentify, analyze, and resolve root causes of IT problems to prevent future incidentsHandle initial user requests, troubleshoot basic issues, and escalate complex problems
CertificationsITIL Foundation, sometimes Problem Management certificationsITIL Foundation, CompTIA A+ often preferred
Work EnvironmentTypically in IT operations or support teams, focusing on problem resolutionFrontline support, interacting directly with end-users
FocusProactive problem management and process improvementReactive incident handling and customer service

The It Problem Manager focuses on identifying and resolving underlying IT issues to improve system stability, while the It Service Desk Analyst primarily handles user requests and resolves basic technical problems. Both roles require ITIL knowledge, but their responsibilities and focus areas differ significantly.

What are IT Problem Managers?

IT Problem Managers are professionals responsible for identifying, managing, and resolving the root causes of recurring incidents within an organization's IT systems. Their main goal is to minimize the impact of problems on business operations by analyzing incident trends, implementing long-term solutions, and preventing future issues. They often coordinate between technical teams and stakeholders to ensure problems are resolved efficiently and permanently.
What job categories do people searching It Problem Manager jobs in Oregon look for? The top searched job categories for It Problem Manager jobs in Oregon are:
What cities in Oregon are hiring for It Problem Manager jobs? Cities in Oregon with the most It Problem Manager job openings:
It Problem Manager jobs near you
Infographic showing various It Problem Manager job openings in Oregon as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $78,998 per year, or $38 per hour.
Category Manager (IT)

Category Manager (IT)

Cushman & Wakefield

Portland, OR • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 16 days ago

Cushman & Wakefield rating

7.6

Company rating: 7.6 out of 10

Based on 152 frontline employees who took The Breakroom Quiz

72nd of 154 rated real estate companies

Job description

Job Title

Category Manager (IT)

Job Description Summary

The Category Manager is responsible for overseeing and optimizing procurement and management strategies for IT-related goods and services, including but not limited to hardware, software, cloud services, telecommunications, and other tech needs. This role focuses on driving cost efficiency, improving supplier relationships, and aligning purchasing strategies with organizational goals. They will be the interface with the IT business lines to lead the development and implementation of supplier relationship and performance management. This role will implement the organization's short , medium and long term strategies by ensuring the highest level of service based on C&W's Procurement Policies and Procedures. They will require an in-depth understanding of the business impact of procurement contributions and understanding of the business impact of technical contributions. Develops major goals to support the organizations strategy.

Job Description

Responsibilities:

Leadership

  • Creates a working environment that encourages high performance and innovation.
  • Becomes a trusted advisor and subject matter expert on the categories.
  • Removes roadblocks to enable the delivery of procurement and client account goals.
  • Promotes compliance with C&W's code of conduct.

Category Management

  • Develop and implement a strategic sourcing plan for IT related goods and services, including but not limited to hardware, CRE software, cloud services, telecommunications, and other tech needs
  • Conduct Global, Regional and Country market research to stay updated on industry trends and identify opportunities for cost savings and quality improvements.
  • Set category goals aligned with company objectives and regularly measure performance against these targets.
    • Responsible for working with procurement business partners and service line leadership to align category management vision with service line and procurement priorities.
    • Incorporates industry best practices into category delivery.
  • Utilizes demand planning to target value from supplier agreements.
  • Vendor Management
    • Identify, evaluate, and establish relationships with IT vendors, suppliers, and service providers.
    • Negotiate favorable terms and contracts, ensuring compliance with internal policies and industry regulations.
    • Manage supplier performance and conduct periodic reviews to assess service levels, cost-effectiveness, and alignment with business needs.
    • Monitors preferred supplier utilization, builds roster to ensure capability to deliver across the service line portfolios, and monitors performance to ensure capability to meet account needs.
  • Ability to develop and understand data analytics, to mine data to drive in-depth analysis of C&W's 3rd party spend.

Business Influence

  • Communicates supply category preferred supplier metrics and helps the business drive greater adoption of the preferred supplier network.
  • Develops and maintains strong relationships with business units and the category management team.
  • Drives for results by consistently achieving goals in a timely manner.
  • Develops and delivers communications with clarity and impact, ensuring consistent messaging.
  • Encourages creation and brings new best in class ideas and approaches to the table for developing and executing category strategies and working within the supply market to ensure Cushman & Wakefield meets or exceeds their objectives.
  • Working cross-functionally with other departments including Finance, Operations, TDS, HR, Project Management, etc. for delivery of category strategies.

Risk Management

  • Identify and mitigate risks within the IT supply chain, including cybersecurity risks, service disruptions, and compliance issues.
  • Work with the legal team to ensure vendor contracts include necessary risk management and compliance clauses
  • Working with C&W Legal Counsel to ensure consistent templates and fall back language to enable effective negotiations and risk mitigation.
  • Ensure effective and up-to-date commercial arrangements.

Continuous Improvement/Change Management

  • Strong problem-solving skills utilizing continuous improvement techniques.
  • Utilizes change management techniques to drive the development and utilization of a preferred supplier program.

Qualifications:

  • Bachelor's degree
  • 5-8 years of category management experience
  • Professional certifications preferred e.g., CPSM, CIPS, C.P.M., or evidence of continued professional growth
  • In-depth knowledge of IT Procurement and fundamentals, IT specific category specific knowledge
  • Strong interpersonal and analytical skills
  • Ability to build relationships with key business stakeholders and 3rd party vendors
  • Inner drive to accomplish goals and not deterred by obstacles
  • Capacity to develop innovative strategies and solutions, Creative problem solver
  • Contract negotiation and ongoing management skills
  • Analytics, ability to mine data to drive in depth analysis
  • Building and managing diverse supplier relationships
  • Interface with all levels in the organization
  • Project Management
  • Continuous improvement
  • Personal flexibility
  • Independent worker, self-starter
  • Organizational savvy
  • Innovativeness
  • Effective Communication & Presentation skills
  • Decision making & crisis management
  • Business Influence, interviewing and active listening
  • Knowledge of effective supplier risk management techniques

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.
The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate's experience and qualifications.
The company will not pay less than minimum wage for this role.
The compensation for the position is: $ 93,500.00 - $110,000.00Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or emailAccommodations@cushwake.com. Please refer to the job title and job location when you contact us.

INCO: "Cushman & Wakefield"

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