ZipRecruiter

Log In

1

It Problem Manager Jobs in Oregon (NOW HIRING)

Empower AI Inc.

... Problem Management Professional About Empower AI All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm's overall success. It ...

Empower AI Inc.

... Problem Management Professional About Empower AI All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm's overall success. It ...

Emerus

$98K - $116K/yr

It is this person's role to coordinate and facilitate all facets in preparation of opening the ... Strong critical thinking, analytical and problem-solving skills * Addresses challenges effectively ...

Ralliant

IT Service Operations Lead

Beaverton, OR · On-site

Partner with IT and business stakeholders to ensure IT services align to operational and strategic priorities. Incident & Problem Management * Lead the incident management lifecycle, ensuring timely ...

apiphani

OR

$18.50 - $20.50/hr

Own and continuously improve the incident, problem, and change management lifecycle; lead major ... advanced IT organization operating in a 24x7 environment * 3-5 years of management experience

TeamLogic IT

Be Seen First

Tier 2 IT Technician

Salem, OR · On-site

$55K - $75K/yr

... problem-solving skills * Effective communication and customer service abilities * Solid time management and organizational skills * Experience working with Azure, Entra IT, and Intune platforms ...

Autodesk

Sr. Technical Account Manager

Portland, OR · On-site

Taking a problem management approach, find opportunities for improvement initiatives * Partner with customer's IT and design groups to ensure successful and efficient installation, licensing, and ...

Autodesk

Senior Technical Account Manager

Portland, OR · On-site

Taking a problem management approach, find opportunities for improvement initiatives * Partner with customer's IT and design groups to ensure successful and efficient installation, licensing, and ...

Instacart

Senior Manager, IT PMO & Corporate Engineering

OR · Remote

$130K - $131K/yr

Overview Instacart's IT organization builds and operates the technologies every employee relies on ... Establish operational excellence for incident, change, and problem management; build dashboards and ...

Upper Crust Food Service

Area Manager

Eugene, OR · On-site

That problem is a lack of consistency and professionalism in the kitchen. With a focus on great ... It's a relationship job. WHAT YOU'LL DO • Lead a team of chefs, frontline staff, and support ...

Derex Technologies Inc

Ivanti Consulatnt/Lead

OR · On-site +1

... of customized IT talent solutions designed to improve productivity and drive results to global ... Experience working in ITSM-driven environments (incident, change, problem management) * Exposure to ...

Derex Technologies, Inc.

Ivanti Consulatnt/Lead

OR · On-site

... of customized IT talent solutions designed to improve productivity and drive results to global ... problem management) Exposure to hybrid environments (on-prem + cloud endpoint management) * Strong ...

Logistics Management Institute

This role requires a high degree of ownership, adaptability, and problem-solving, as pilots often ... Our mission goes beyond delivering innovative technology-we ensure it transforms operations by ...

next page

Showing results 1-20

All JobsIt Problem Manager JobsIt Problem Manager Jobs in Oregon

It Problem Manager information

See Oregon salary details

$21.1K

$79K

$145.9K

How much do it problem manager jobs pay per year?

As of Jun 27, 2026, the average yearly pay for it problem manager in Oregon is $78,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,500.00 and $95,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Problem Manager, and why are they important?

To thrive as an IT Problem Manager, you need a solid understanding of ITIL processes, incident and problem management, and a background in information technology or computer science. Familiarity with IT service management (ITSM) tools like ServiceNow or BMC Remedy, and ITIL certifications, are typically required. Strong analytical thinking, communication, and stakeholder management skills help you excel in identifying root causes and coordinating solutions. These skills are critical for minimizing business disruptions, ensuring service reliability, and driving continuous improvement in IT environments.

How does an IT Problem Manager typically collaborate with other IT teams to resolve recurring issues?

An IT Problem Manager frequently works cross-functionally, partnering with service desk staff, incident managers, infrastructure teams, and application support groups to analyze and address persistent IT problems. This involves organizing root cause analyses, facilitating problem review meetings, and ensuring follow-up actions are tracked to completion. Effective communication and documentation are key, as the Problem Manager must coordinate inputs from multiple stakeholders to implement long-term solutions and prevent future incidents. This collaborative approach helps foster a proactive culture and continuous improvement within IT operations.

What is the difference between It Problem Manager vs It Service Desk Analyst?

AspectIt Problem ManagerIt Service Desk Analyst
Primary RoleIdentify, analyze, and resolve root causes of IT problems to prevent future incidentsHandle initial user requests, troubleshoot basic issues, and escalate complex problems
CertificationsITIL Foundation, sometimes Problem Management certificationsITIL Foundation, CompTIA A+ often preferred
Work EnvironmentTypically in IT operations or support teams, focusing on problem resolutionFrontline support, interacting directly with end-users
FocusProactive problem management and process improvementReactive incident handling and customer service

The It Problem Manager focuses on identifying and resolving underlying IT issues to improve system stability, while the It Service Desk Analyst primarily handles user requests and resolves basic technical problems. Both roles require ITIL knowledge, but their responsibilities and focus areas differ significantly.

What are IT Problem Managers?

IT Problem Managers are professionals responsible for identifying, managing, and resolving the root causes of recurring incidents within an organization's IT systems. Their main goal is to minimize the impact of problems on business operations by analyzing incident trends, implementing long-term solutions, and preventing future issues. They often coordinate between technical teams and stakeholders to ensure problems are resolved efficiently and permanently.
What job categories do people searching It Problem Manager jobs in Oregon look for? The top searched job categories for It Problem Manager jobs in Oregon are:
What cities in Oregon are hiring for It Problem Manager jobs? Cities in Oregon with the most It Problem Manager job openings:
It Problem Manager jobs near you
Infographic showing various It Problem Manager job openings in Oregon as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $78,998 per year, or $38 per hour.

Incident Manager

Empower AI Inc.

Full-time

Posted 11 days ago

Job description

Overview

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.

Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company's commitment to hiring and supporting active-duty and veteran employees.

Responsibilities

Highlights of Responsibilities:

  • Manages the full lifecycle of IT incidents in accordance with ITIL Incident Management processes, ensuring timely identification, logging, categorization, prioritization, and resolution.
  • Monitors ServiceNow incident queues across all J6 support areas, identifying aging tickets, SLA breaches, and escalation needs.
  • Coordinates escalation of complex incidents to Tier II, Tier III, and specialized support teams, maintaining ownership through resolution.
  • Communicates incident status updates to affected users, team leads, and J6 management throughout the incident lifecycle.
  • Conducts post-incident reviews for major incidents to identify root causes and drive preventive actions.
  • Tracks and reports on incident metrics including volume, resolution times, reopens, and SLA compliance.
  • Develops and maintains incident management procedures, work instructions, and escalation runbooks.
  • Supports the Problem Manager in identifying recurring incidents and contributing to problem investigations.
  • Ensures all incident records in ServiceNow are accurate, complete, and closed with appropriate resolution documentation.
  • Collaborates with the Knowledge Manager to capture incident resolutions in the KM repository for future reference.
Qualifications

Requirements:

  • Shall possess at the time of award a Secret security clearance
  • Strong customer service orientation.
  • Proven analytical and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Good written, oral, and interpersonal communication skills.
  • Ability to conduct research into PC and software issues and products as required.
  • Ability to present ideas in business-friendly and user-friendly language.
  • Highly self-motivated and directed.
  • Keen attention to detail.
  • Team-oriented and skilled in working within a collaborative environment.

Education and Experience: 

  • Required Education: Bachelor's degree or equivalent experience in lieu of education, including consideration of vendor certification in the technology being applied.
  • Required Experience: 3 or more years of professional experience supporting a similar role.
  • Experience supporting a DoD or J6 customer is a plus.
  • Certification:
    • ITIL v4 Foundations, CompTIA Security+, HDI Support Center Analyst
  • Preferred:
    • ITIL v4 Managing Professional, HDI Problem Management Professional
About Empower AI

All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm's overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.

Employment Type: FULL_TIME

Apply