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It Operations Associate Jobs (NOW HIRING)

LIBERTY DENTAL

Manager, IT Operations

Tustin, CA · On-site +1

The Manager, IT Operations partners closely with application delivery, infrastructure, and security teams to lead incident response, manage operational risk, and ensure operational readiness across ...

Vaco by Highspring

IT Operations Manager

Mason, OH

The IT Operations Manager will remain close to the technology, contributing directly to day-to-day technology and infrastructure operations. This role will be instrumental in driving global ...

Exxact Express

IT Operations Specialist

Lakeland, FL · On-site

Title: IT Operations Specialist Type: Full time, Salaried **This is an onsite role in Lakeland, Florida. Work schedule: Monday-Friday, 8am-5pm** Summary We are seeking a proactive and versatile ...

LG Electronics

IT Operations Manager

Huntsville, AL · On-site

The IT Operations Manager will be responsible for leading and executing IT initiatives with a strong focus on AI, RPA, and information security, while supporting business operations through system ...

Altais

IT Operations Technician

Oakland, CA

IT Operations Technician At Altais, we're on a mission to improve the healthcare experience for everyone--starting with the people who deliver it. We believe physicians should spend more time with ...

New

CoreWeave

IT Operations Manager

Sunnyvale, CA · On-site

$143K - $210K/yr

What You'll Do About the Team IT Operations at CoreWeave is responsible for delivering a secure, reliable, and scalable technology experience for employees across the company. The team partners ...

CoreWeave

IT Operations Manager

Sunnyvale, CA

$143K - $210K/yr

What You'll Do About the Team IT Operations at CoreWeave is responsible for delivering a secure, reliable, and scalable technology experience for employees across the company. The team partners ...

Ascend Technologies

IT Operations Intern

Little Rock, AR · On-site

$15/hr

IT Operations Intern This is an onsite internship in Conway, Arkansas PURPOSE: We are looking for an IT Operations Intern. The IT Operations Intern works with a team of technical professionals in the ...

Megan soft Inc

Site IT Operations Lead

Dearborn, MI · On-site

Senior Associate Exp: 3 to 5 years of progressive experience in IT operations, infrastructure management, or a related field. * Proven experience supporting non-manufacturing, research, or advanced ...

Morbark LLC

IT Operations Administrator

Winn, MI · On-site

This role is ideal for an IT professional who enjoys being close to the business, solving real operational problems, and contributing to a global manufacturing environment where uptime, security, and ...

Scout Motors

SeniorManager, IT Operations

Charlotte, NC · On-site

The IT Operations Manager is responsible for the day-to-day stability, performance, and supportability of enterprise IT services across corporate and digital environments. This includes ensuring high ...

Rubix Recruiting

IT Operations Manager

Denver, CO · On-site

IT Operations Manager This dynamic growing company in Denver is searching for a technologist. They have a talented team and during this challenging time is "growing". This demonstrates their ability ...

Shawmut

IT Operations Manager

Boston, MA · On-site

Reporting to the CIO, the IT Operations Manager owns the day-to-day delivery and continuous improvement of end user technology services across our national footprint. This role leads a team of seven ...

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How much do it operations associate jobs pay per hour?

As of Jun 4, 2026, the average hourly pay for it operations associate in the United States is $26.24, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $30.29 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Operations Associate, and why are they important?

To thrive as an IT Operations Associate, you need a solid understanding of IT infrastructure, troubleshooting, and network support, often backed by a degree in information technology or a related field. Familiarity with operating systems (Windows, Linux), ticketing systems, and certifications like CompTIA A+ or ITIL Foundations are commonly expected. Strong analytical thinking, attention to detail, and effective communication skills set candidates apart in this role. These skills ensure reliable IT service delivery, efficient issue resolution, and seamless support for organizational technology needs.

What are some common challenges faced by IT Operations Associates, and how can they effectively address them?

IT Operations Associates often encounter challenges such as managing multiple high-priority incidents simultaneously, ensuring minimal downtime, and adapting to rapidly evolving technologies. To address these, it's essential to develop strong organizational skills, maintain clear communication with team members, and stay up-to-date with the latest IT tools and best practices. Proactively documenting solutions and participating in ongoing training can also help associates handle issues more efficiently and contribute positively to the team's performance.

What are IT Operations Associates?

IT Operations Associates are professionals responsible for maintaining and supporting an organization's IT infrastructure. Their duties often include monitoring system performance, troubleshooting hardware and software issues, ensuring data backups, and assisting in network administration. They work to ensure that IT systems run smoothly and efficiently, minimizing downtime and disruptions. IT Operations Associates also collaborate with other IT staff to implement new technologies and security measures, providing essential support to daily business operations.

What is the difference between It Operations Associate vs Network Support Specialist?

It Operations AssociateNetwork Support Specialist
Focuses on overall IT operations, system maintenance, and support tasksSpecializes in network troubleshooting, configuration, and support
Typically requires certifications like CompTIA A+ or Network+Often requires Cisco CCNA or CompTIA Network+ certifications
Works in data centers, IT departments, or enterprise environmentsWorks primarily on network infrastructure, routers, switches, and firewalls
Handles hardware, software, and system monitoringFocuses on network connectivity, security, and performance issues

The main difference is that It Operations Associates manage overall IT systems and support, while Network Support Specialists focus specifically on network infrastructure and connectivity. Both roles require similar certifications and work environments, but their core responsibilities differ based on specialization.

More about It Operations Associate jobs
What cities are hiring for It Operations Associate jobs? Cities with the most It Operations Associate job openings:
What are the most commonly searched types of It Operations jobs? The most popular types of It Operations jobs are:
What job categories do people searching It Operations Associate jobs look for? The top searched job categories for It Operations Associate jobs are:
It Operations Associate jobs near you
Infographic showing various It Operations Associate job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 89% Full Time, and 10% Part Time. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $54,588 per year, or $26.2 per hour.
Manager, IT Operations

Manager, IT Operations

LIBERTY DENTAL

Tustin, CA • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Job description

Own Stability. Lead Operations. Protect Performance.
LIBERTY Dental Plan is seeking a Manager, IT Operations to oversee the stability, security, and reliability of our production IT environment. This role is responsible for end-to-end production operations and plays a key leadership role in ensuring systems are resilient, supportable, and compliant within a regulated healthcare environment.
The Manager, IT Operations partners closely with application delivery, infrastructure, and security teams to lead incident response, manage operational risk, and ensure operational readiness across all production deployments. This position requires a hands-on leader who can balance strategic oversight with execution, communicate effectively during high-impact situations, and drive continuous improvement across IT operations.
What You'll Do
Operational Ownership & Production Management
  • Own end-to-end production operations, including application workloads, batch jobs, integrations, infrastructure, and cloud environments across multiple U.S. time zones.
  • Maintain ownership of production job schedules and inter-system dependencies, ensuring reliable execution of batch, ETL, claims, and downstream processes.
  • Establish and manage alerts and monitoring for job overruns, execution failures, performance degradation, and systemic slowness; ensure proactive remediation.
  • Plan, approve, and communicate all planned production downtimes, coordinating with business stakeholders to minimize operational and member impact.
  • Oversee production maintenance activities, including data purges, archiving, and system housekeeping aligned with retention and compliance policies.
Incident, Triage & Root Cause Management
  • Lead production incident response and operational triage calls, ensuring timely resolution, clear communication, and stakeholder alignment.
  • Own Root Cause Analysis (RCA) for significant incidents, driving corrective and preventive actions across teams.
  • Track incident trends and systemic risks, escalating recurring issues and recommending long-term remediation.
Release, Change & Access Governance
  • Own production release timelines, coordinating with application, infrastructure, and vendor teams to ensure controlled, predictable deployments.
  • Provide oversight of business and IT change management, identifying cross-system, downstream, and regulatory impacts prior to approval.
  • Approve and control all production administrative access, ensuring access is locked down, auditable, least-privileged, and compliant with security policies before any changes are made.
Operational Readiness & Project Engagement
  • Partner with project and delivery teams from Architecture Review Board (ARB) onward to ensure operational considerations are embedded early.
  • Assess and approve operational readiness (monitoring, runbooks, support models, SLAs, access, rollback plans) before any production deployment.
  • Act as the final operational gate for production go-lives, ensuring systems are supportable, resilient, and compliant.
Compliance, Audit & Resilience
  • Support and participate in audits, security scans, and regulatory assessments, including HIPAA and healthcare compliance requirements.
  • Lead or support Disaster Recovery (DR) exercises, failover testing, and resilience planning; ensure lessons learned are implemented.
  • Ensure operational processes, documentation, and controls meet internal governance and external audit expectations.
  • Ensure compliance with HIPAA and other regulatory requirements across network and infrastructure operations, maintaining secure system configurations and enforcing access controls in alignment with corporate security policies.
Vendor & Team Leadership
  • Manage vendor and managed-service-provider operational performance, ensuring adherence to SLAs, OLAs, and contractual commitments.
  • Lead and mentor IT operations staff, setting clear expectations around accountability, escalation, and production ownership.
  • Drive continuous improvement through automation, standardization, and operational maturity.
Reporting & Metrics
  • Define and report on operational KPIs, including availability, incident trends, release success rates, batch/job performance, and mean time to resolution (MTTR).
  • Provide regular operational insights and risk assessments to IT leadership and business stakeholders.
What You Bring
  • Bachelor's degree in Information Technology, Computer Science, or a related field
  • 6+ years of experience in IT operations, including at least 2 years in a leadership role
  • Experience supporting production environments in healthcare, insurance, or other regulated industries
  • Strong knowledge of application management, infrastructure management, cloud technologies, and ITIL best practices
  • Experience with monitoring, alerting, and automation tools
  • Knowledge of cybersecurity principles, access controls, and disaster recovery planning
  • Proven ability to lead incident response efforts and perform root cause analysis
  • Strong problem-solving, organizational, and communication skills
  • Ability to collaborate effectively with cross-functional technical and business teams
  • Experience managing vendors or managed service providers in a production environment
Preferred Qualifications
  • Experience supporting healthcare or dental insurance platforms
  • Familiarity with provider network systems and claims or batch processing environments
  • Experience driving operational maturity through standardization and automation

Why LIBERTY Dental Plan
At LIBERTY Dental Plan, technology plays a critical role in supporting access to care, operational excellence, and regulatory compliance. Our IT teams are trusted partners to the business, responsible for keeping systems stable, secure, and resilient in a highly regulated healthcare environment.
In this role, you'll have the opportunity to:
  • Own production stability for mission-critical healthcare systems
  • Influence how IT operations support members, providers, and business partners
  • Collaborate with experienced leaders across technology, security, and delivery teams
  • Drive meaningful improvements in reliability, resilience, and operational maturity

LIBERTY offers a collaborative environment where accountability, continuous improvement, and thoughtful decision-making are valued.
Work Environment
  • Professional, fast-paced, and operationally focused
  • Work involves incident response coordination, release planning, change governance, and cross-functional collaboration
  • Requires attention to detail, strong communication skills, and the ability to manage multiple priorities
  • May include participation in on-call rotations or after-hours support for critical production events
  • Operates within a regulated healthcare and compliance-driven environment
Ready to Lead with Purpose?
If you are a hands-on IT operations leader who takes ownership of system stability, thrives in complex environments, and values operational excellence, we invite you to apply.
Join LIBERTY Dental Plan and play a key role in ensuring the technology that supports our members and partners is reliable, secure, and built for the future.
Location
Our employees are distributed in office locations in multiple markets across the United States. We are unable to hire or allow employees to work outside of the United States.
What Liberty Offers
Happy, healthy employees enhance our ability to assist our members and contribute more actively to their communities. That's why Liberty offers competitive and attractive benefit packages for our employees. We strive to care for employees in ways that promote wellness and productivity.
Our first-class benefits package supports employees and their dependents with:
  • Competitive pay structure and savings options to help you reach your financial goals.
  • Excellent 401(k) retirement benefits, including employer match, Roth IRA options, immediate vesting during the Safe Harbor period, and access to professional financial advice through Financial Engines.
  • Affordable medical insurance, with low-cost premiums for employee-only coverage. Liberty subsidizes the cost for eligible dependents enrolled in the plan.
  • 100% employer-paid dental coverage for employees and eligible dependents.
  • Vision insurance with low-cost premiums for employee-only coverage and dependents.
  • Company-paid basic life and AD&D insurance, equal to one times your base salary, with options to purchase additional supplemental coverage.
  • Flexible Spending Accounts for healthcare and dependent care expenses.
  • Voluntary benefit programs, including accident, critical illness, and hospital indemnity insurance.
  • Long-term disability coverage.
  • Expansive wellness programs, including company-wide wellness challenges, BurnAlong memberships, and gym discounts.
  • Employee Assistance Program (EAP) to support mental health and well-being.
  • Generous vacation and sick leave policies, with the ability to roll over unused time.
  • 10 paid company holidays.
  • Tuition reimbursement for eligible educational expenses.
  • Remote or hybrid work options available for various positions.
Compensation
In the spirit of pay transparency, the base salary range for this position is $130,000 - $150,000 a year, not including fringe benefits or potential bonuses. At Liberty, your final base salary will be determined by factors such as geographic location, skills, education, and experience. We are committed to pay equity and also consider the internal equity of our current team members when making final compensation decisions.
Please note that the range listed represents the full base salary range for this role. Typically, offers are not made at the top of the range to allow for future salary growth.
Liberty Dental Plan commits to maintaining a work environment that acknowledges all individuals within the workplace and will continue to engage in practices that are inclusive of all backgrounds, experiences, and perspectives. We strive to have every person within the organization have a sense of belonging while encouraging individuals to unleash their full potential. Liberty will leverage diverse perspectives in building high performance teams and organizational culture.
Liberty Dental Plan will continue to strengthen and develop external partnerships by providing equitable health care access and improving population health in the communities we serve.
We comply with all applicable laws and regulations on non-discrimination in employment, recruitment, promotions, and transfers, as well as work authorization and employment eligibility verification requirements.
Sponsorship and Relocation Specifications
Liberty Dental Plan is an Equal Opportunity Employer / VETS / Disabled.
No relocation assistance or sponsorship available at this time.

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