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It Operations Associate Jobs (NOW HIRING)

Turn2Partners

IT Operations Manager

Sterling, VA · On-site

Role: IT Operations Manager Location: Northern Virginia Area Type: FT / Hybrid About the Team: Join a well-established technology solutions provider supporting complex IT environments across public ...

SAIC

IT Operations Manager

Colorado Springs, CO · On-site

The Enterprise IT Operations Manager will work closely with leadership across the command, external partners, and vendors to deliver superior IT services and proactive problem resolution. This role ...

Ampcus Inc

IT Operations Professional

Cary, NC · On-site

They are seeking an IT Operations Professional who will perform IT operations and maintenance activities, support IT processes, and ensure data security. The role involves managing user accounts ...

RSM

IT Operations Manager

Minneapolis, MN · On-site

The IT Operations Manager leads professionals in monitoring, maintaining, and improving system ... The salary range (or starting rate for interns and associates) for this role represents numerous ...

AxisCare

IT Operations Specialist

Waco, TX

- IT Operations Specialist Reports To: IT Director Location: On-Site (Waco, TX) Position Type: Full-Time Position Summary We are seeking a proactive and detail-oriented IT Operations Specialist to ...

Vaco by Highspring

IT Operations Manager

Mason, OH · On-site

The IT Operations Manager will remain close to the technology, contributing directly to day-to-day technology and infrastructure operations. This role will be instrumental in driving global ...

AxisCare

IT Operations Specialist

Waco, TX · On-site

Salary: - IT Operations Specialist Reports To: IT Director Location: On-Site (Waco, TX) Position Type: Full-Time Position Summary We are seeking a proactive and detail-oriented IT Operations ...

CoreWeave

IT Operations Manager

New York, NY

$157K - $210K/yr

What You'll Do About the Team IT Operations at CoreWeave is responsible for delivering a secure, reliable, and scalable technology experience for employees across the company. The team partners ...

RSM

IT Operations Manager

Phoenix, AZ · On-site

The IT Operations Manager leads professionals in monitoring, maintaining, and improving system ... The salary range (or starting rate for interns and associates) for this role represents numerous ...

Dollartree

Manager - IT Operations

Chesapeake, VA · On-site

As our Manager of IT Operations, you'll be the strategic and operational leader ensuring our IT infrastructure runs like clockwork. You'll oversee and govern our selected BPO partner that will manage ...

Upcoresolutions

IT Operations Engineer

Midway, TN

We are seeking an IT Operations Engineer to oversee and maintain critical IT systems while providing exceptional technical support across multiple locations. This is an excellent opportunity for ...

Albanese Candy

IT Operations Manager

Merrillville, IN · On-site

UNDERSTANDING The Information Technology (IT) Operations Manageris responsible forleading andoptimizingIT and Operational Technology (OT) systems that support manufacturing, distribution, and ...

CoreWeave

IT Operations Manager

Sunnyvale, CA · On-site

$157K - $210K/yr

What You'll Do About the Team IT Operations at CoreWeave is responsible for delivering a secure, reliable, and scalable technology experience for employees across the company. The team partners ...

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It Operations Associate information

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How much do it operations associate jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for it operations associate in the United States is $26.24, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $30.29 per hour, depending on experience, location, and employer.

What are IT Operations Associates?

IT Operations Associates are professionals responsible for maintaining and supporting an organization's IT infrastructure. Their duties often include monitoring system performance, troubleshooting hardware and software issues, ensuring data backups, and assisting in network administration. They work to ensure that IT systems run smoothly and efficiently, minimizing downtime and disruptions. IT Operations Associates also collaborate with other IT staff to implement new technologies and security measures, providing essential support to daily business operations.

What are some common challenges faced by IT Operations Associates, and how can they effectively address them?

IT Operations Associates often encounter challenges such as managing multiple high-priority incidents simultaneously, ensuring minimal downtime, and adapting to rapidly evolving technologies. To address these, it's essential to develop strong organizational skills, maintain clear communication with team members, and stay up-to-date with the latest IT tools and best practices. Proactively documenting solutions and participating in ongoing training can also help associates handle issues more efficiently and contribute positively to the team's performance.

What are the key skills and qualifications needed to thrive as an IT Operations Associate, and why are they important?

To thrive as an IT Operations Associate, you need a solid understanding of IT infrastructure, troubleshooting, and network support, often backed by a degree in information technology or a related field. Familiarity with operating systems (Windows, Linux), ticketing systems, and certifications like CompTIA A+ or ITIL Foundations are commonly expected. Strong analytical thinking, attention to detail, and effective communication skills set candidates apart in this role. These skills ensure reliable IT service delivery, efficient issue resolution, and seamless support for organizational technology needs.

What is the difference between It Operations Associate vs Network Support Specialist?

It Operations AssociateNetwork Support Specialist
Focuses on overall IT operations, system maintenance, and support tasksSpecializes in network troubleshooting, configuration, and support
Typically requires certifications like CompTIA A+ or Network+Often requires Cisco CCNA or CompTIA Network+ certifications
Works in data centers, IT departments, or enterprise environmentsWorks primarily on network infrastructure, routers, switches, and firewalls
Handles hardware, software, and system monitoringFocuses on network connectivity, security, and performance issues

The main difference is that It Operations Associates manage overall IT systems and support, while Network Support Specialists focus specifically on network infrastructure and connectivity. Both roles require similar certifications and work environments, but their core responsibilities differ based on specialization.

More about It Operations Associate jobs
What cities are hiring for It Operations Associate jobs? Cities with the most It Operations Associate job openings:
What are the most commonly searched types of It Operations jobs? The most popular types of It Operations jobs are:
What job categories do people searching It Operations Associate jobs look for? The top searched job categories for It Operations Associate jobs are:
It Operations Associate jobs near you
Infographic showing various It Operations Associate job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 67% Full Time, 30% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $54,588 per year, or $26.2 per hour.
IT Operations Manager

IT Operations Manager

Science Applications International Corporation

Colorado Springs, CO • On-site

Full-time

Posted 15 days ago

SAIC rating

7.9

Company rating: 7.9 out of 10

Based on 79 frontline employees who took The Breakroom Quiz

69th of 210 rated it services

Job description


SAIC is seeking a highly skilled Enterprise IT Operations Manager in Colorado Springs, CO on the NITES program responsible for operations and overall IT Service Management (ITSM) for a critical NORAD/NORTHCOM mission. The ideal candidate will be responsible for managing large-scale IT operations activities to ensure the availability, reliability, scalability, and security of systems supporting mission-critical environments. This individual will oversee the planning, integration, and execution of enterprise IT services, ensuring full compliance with DoD policies, procedures, and standards.
The Enterprise IT Operations Manager will work closely with leadership across the command, external partners, and vendors to deliver superior IT services and proactive problem resolution. This role requires a strong background in ITSM, enterprise Operations and Maintenance, and DoD operational requirements, with proven leadership experience managing geographically dispersed teams in a high-stakes environment.
Key Responsibilities
Strategic Leadership & Operational Management:
  • Operational Governance: Direct day-to-day operations of the command's IT infrastructure, leveraging the NOC to monitor system health, service availability, and real-time performance.
  • Portfolio & Project Oversight: Support strategic IT initiatives and formally funded projects, ensuring continuous service delivery in alignment with Steering Group priorities.
  • Lifecycle Process Control: Enforce standardized ITSM and Service Request Fulfillment (SRF) processes governed by Tactics, Techniques, and Procedures (TTPs) using ServiceNow/Ivanti.
  • Asset & Config Control: Oversee Change and Configuration Management processes to maintain an accurate service catalog, configuration items (CIs), and rapid-provisioning hardware/software "benchstock."
  • Continual Improvement: Evaluate system performance trends and root-cause analysis (RCA) data to implement pro-active operational upgrades and secure deployment workflows.

Team Leadership & Performance Management:
  • Tiered Support Oversight: Lead cross-functional teams spanning Tier 1 (Client Services Technicians) through Tier 2/3 and OEM vendor support.
  • Performance Metrics: Establish and manage KPIs, CSAT goals, and enterprise dashboards (e.g., Xtraction) to evaluate system efficiency and compliance.
  • Escalation & Communication: Implement graduated notification ladders (50%/75%/90% thresholds) to prevent SLA breaches and provide direct operational updates to command leadership.

Compliance, Risk, & Incident Response:
  • Cybersecurity & IA Alignment: Ensure operational compliance with DoD IA, FedRAMP, NIST RMF, DISA STIGs, and CTO directives.
  • Security Integration: Coordinate vulnerability scanning, threat monitoring, and rapid patching cycles to maintain a robust defensive security posture.
  • Incident Lifecycle Management: Direct the full incident response lifecycle from detection through resolution, utilizing Stratusphere for proactive performance warning and routing production changes through the CAB.

Qualifications
TYPICAL EDUCATION AND EXPERIENCE: Bachelors and fourteen (14) years or more experience; Masters and twelve (12) years or more experience; PhD or JD and nine (9) years or more experience
Required Skills & Qualifications
Experience & Education:
  • Minimum Experience: 14+ years of overall IT experience, including:
    • 6+ years of experience as an IT Operations Manager in a comparable DoD/Federal environment.
    • 5+ years of experience leading geographically dispersed technical teams.
    • 3+ years of hands-on experience with DoD Information Assurance (IA) policy.
  • Education: Bachelor's degree in Computer Science, IT, Engineering, or related field (Master's preferred).

Required Certifications:
  • DoD 8570: Active IAT Level III certification (e.g., CISSP, CASP+, or equivalent).
  • ITSM: ITIL v4 Foundation or Practitioner Certification.

Preferred Skills & Qualifications
  • DoD 8140.03 Advanced Certifications: Advanced-level matrix qualifications for Database Administrator (421), Network Operations Specialist (441), System Administrator (451), or IT Investment/Portfolio Manager (804).
  • Management & Cloud: PMP certification; AWS, Azure, or Google Cloud certifications.
  • Environment Expertise: Experience in cloud/hybrid environments, DevOps/DevSecOps practices, and familiarity with Joint Information Environment (JIE) or ESMF.

Skills and Competencies
  • Infrastructure Management: Deep expertise in enterprise network architectures, data center operations, and cloud environments.
  • DoD Frameworks: Proficient with eMASS, RMF, FISMA, and DISA security compliance policies.
  • Tooling Command: Expert knowledge of ITSM enterprise tools (ServiceNow, Ivanti, Xtraction, Stratusphere).
  • Stakeholder Collaboration: Highly developed communication skills to manage relationships between technical staff, leadership, and third-party OEMs.

About Us
SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.
We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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