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It Helpdesk Manager Jobs in Tyler, TX (NOW HIRING)

Walgreens

Pharmacy Manager

Tyler, TX · On-site

$53.50 - $63/hr

... proactively helping, servicing until satisfied, championing empathy and inclusivity, etc ... Maintains information technology knowledge of pharmacy systems including workflow, prescription ...

Walgreens

Pharmacy Manager

Tyler, TX · On-site

$5.86K - $6.89K/wk

... proactively helping, servicing until satisfied, championing empathy and inclusivity, etc ... Maintains information technology knowledge of pharmacy systems including workflow, prescription ...

Walgreens

Pharmacy Manager

Tyler, TX · On-site

$53.50 - $63/hr

... proactively helping, servicing until satisfied, championing empathy and inclusivity, etc ... Maintains information technology knowledge of pharmacy systems including workflow, prescription ...

Walgreens

Pharmacy Manager

Tyler, TX · On-site

$5.86K - $6.89K/wk

... proactively helping, servicing until satisfied, championing empathy and inclusivity, etc ... Maintains information technology knowledge of pharmacy systems including workflow, prescription ...

Brookshire Grocery Company

IT Analytics Lead

Tyler, TX · On-site

Ownership that empowers: 401(k) plan to help you build a solid future that the Company contributes ... Collaborates with IT management and other departments to ensure data-driven insights align with ...

Pizza Hut

General Manager

Tyler, TX

Pizza Hut Restaurant General Manager - Grow your career while making your customers and employees ... If you are an experienced leader, it is time to start a career with us. We are seeking someone who ...

Pizza Hut

General Manager

Tyler, TX

Pizza Hut Restaurant General Manager - Grow your career while making your customers and employees ... If you are an experienced leader, it is time to start a career with us. We are seeking someone who ...

Pizza Hut

General Manager

Tyler, TX · On-site

Pizza Hut Restaurant General Manager - Grow your career while making your customers and employees ... If you are an experienced leader, it is time to start a career with us. We are seeking someone who ...

Pizza Hut

General Manager

Whitehouse, TX

Pizza Hut Restaurant General Manager - Grow your career while making your customers and employees ... If you are an experienced leader, it is time to start a career with us. We are seeking someone who ...

Pizza Hut

General Manager

Lindale, TX · On-site

Pizza Hut Restaurant General Manager - Grow your career while making your customers and employees ... If you are an experienced leader, it is time to start a career with us. We are seeking someone who ...

Pizza Hut

General Manager

Tyler, TX

Pizza Hut Restaurant General Manager - Grow your career while making your customers and employees ... If you are an experienced leader, it is time to start a career with us. We are seeking someone who ...

Pizza Hut

General Manager

Tyler, TX

Pizza Hut Restaurant General Manager - Grow your career while making your customers and employees ... If you are an experienced leader, it is time to start a career with us. We are seeking someone who ...

Pizza Hut

General Manager

Lindale, TX · On-site

Pizza Hut Restaurant General Manager - Grow your career while making your customers and employees ... If you are an experienced leader, it is time to start a career with us. We are seeking someone who ...

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It Helpdesk Manager information

See Tyler, TX salary details

$30.8K

$68.9K

$102.3K

How much do it helpdesk manager jobs pay per year?

As of May 28, 2026, the average yearly pay for it helpdesk manager in Tyler, TX is $68,861.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,200.00 and $82,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Manager, and why are they important?

To thrive as an IT Helpdesk Manager, you need strong technical knowledge in IT support, troubleshooting, and systems administration, usually backed by a degree in information technology or a related field. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are commonly expected. Exceptional leadership, problem-solving, and communication skills help manage teams and ensure high-quality user support. These abilities are crucial for maintaining efficient IT operations, resolving issues promptly, and delivering excellent service to end users.

How does an IT Helpdesk Manager typically balance technical troubleshooting with team leadership responsibilities?

As an IT Helpdesk Manager, you'll need to strike a balance between hands-on problem-solving and overseeing your team’s performance. While you may occasionally handle complex escalations, your primary focus will be on mentoring staff, monitoring ticket queues, setting service standards, and ensuring effective communication between the helpdesk and other departments. Success in this role often comes from strong organizational skills and the ability to foster a collaborative, customer-oriented environment. Regular team meetings, performance reviews, and process improvements are also key parts of the job.

What are IT Helpdesk Managers?

IT Helpdesk Managers are professionals responsible for overseeing the support team that assists users with technical issues related to computers, software, and networks. They ensure that helpdesk operations run smoothly, manage support staff, set service standards, and resolve escalated technical problems. Their role includes analyzing support processes, implementing improvements, and often liaising between IT departments and end-users to ensure high-quality service. IT Helpdesk Managers play a key role in maintaining system efficiency and user satisfaction within an organization.

What is the difference between It Helpdesk Manager vs It Support Specialist?

AspectIt Helpdesk ManagerIt Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentSupervises helpdesk team, manages support processesProvides technical support directly to users
Employer & Industry UsageIT departments across industries, corporate helpdesksHelpdesk and support centers, IT service providers

The main difference is that an It Helpdesk Manager oversees the support team and manages support operations, while an It Support Specialist provides direct technical assistance to users. The manager focuses on team coordination and process improvement, whereas the specialist handles troubleshooting and issue resolution.

What are the most commonly searched types of It Helpdesk jobs in Tyler, TX? The most popular types of It Helpdesk jobs in Tyler, TX are:
What are popular job titles related to It Helpdesk Manager jobs in Tyler, TX? For It Helpdesk Manager jobs in Tyler, TX, the most frequently searched job titles are:
What job categories do people searching It Helpdesk Manager jobs in Tyler, TX look for? The top searched job categories for It Helpdesk Manager jobs in Tyler, TX are:
What cities near Tyler, TX are hiring for It Helpdesk Manager jobs? Cities near Tyler, TX with the most It Helpdesk Manager job openings:
It Helpdesk Manager jobs near you
Pharmacy Manager

Pharmacy Manager

Walgreens

Tyler, TX • On-site

$53.50 - $63/hr

Other

Posted 29 days ago

Walgreens rating

5.5

Company rating: 5.5 out of 10

Based on 2,087 frontline employees who took The Breakroom Quiz

87th of 97 rated pharmacies

Job description

Job Summary:
Provides empathetic pharmacy consulting services to patients regarding the effective use of medications and drug interaction awareness. Offers preventive and clinical healthcare services, including immunizations, diagnostic testing, and patient outcome services. Ensures prescribed medications are compounded, reviewed, dispensed, and verified accurately according to regulatory guidelines and company policies and procedures. Manages an efficient pharmacy workflow and improves pharmacy financials, manages inventory effectively, and enhances patient experience. Manages pharmacy staff performance and engagement. Ensures the professional development of pharmacy staff by overseeing training, focused coaching, and executing formal performance management initiatives.
Job Responsibilities:
Patient Experience
  • Engages patients by greeting them and offering assistance with products and services. Resolves patient issues in a timely manner and answers questions to ensure a positive patient experience.
  • Models and shares customer service best practices with all team members to deliver a distinctive and joyful patient experience, including interpersonal habits that show care (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., demonstrating curiosity to identify needs and proactively helping, servicing until satisfied, championing empathy and inclusivity, etc.).
  • Connects with patients by anticipating needs and proactively offering services. Leads efforts on enhancing patient experience by increasing awareness of healthcare services offered through Walgreens (e.g. patient consultation, medication management, drug therapy reviews, and perform clinical, or wellness services such as immunizations, diagnostic testing, and patient outcomes services) thereby promoting the shift of the Walgreen's pharmacy role from transactional to interpersonal.
  • Participates and assists in events that reflect the unique communities we serve as requested by Store Manager, Healthcare Supervisor, or District Manager.
Operations
  • Counsels patients and answers questions regarding usage of medicine, side effects, interactions, contraindications, patient information privacy, generics, less expensive medicines, and over-the-counter products. Refers to the medical provider, as needed, to ensure medication is taken correctly, health needs are addressed, and patient is satisfied with service.
  • Performs pharmacist tasks including compounding, drug therapy reviews, verification, and medication management.
  • Reviews, interprets, and accurately dispenses prescribed medications, as required.
  • Ensures the pharmacy operates in accordance with regulations, company policies and standards. Establishes procedures that promote the efficient workflow of the pharmacy including overseeing staff scheduling, assigning roles, coordinating activities, and soliciting team member suggestions. Responsible for opening and closing the pharmacy and shift changes.
  • Ensures the use of all elements of the Good Faith Dispensing policy in conjunction with state and federal controlled substance laws when filling prescriptions. The Product Review/Retail Fill Process Pharmacist is responsible for ensuring that elements of Good Faith are present.
  • Collaborates with Store Manager to define and develop new strategic business opportunities.
  • Maintains information technology knowledge of pharmacy systems including workflow, prescription fulfillment, billing, clinical documentation, training, inventory management, and point of sale registers. Supports pharmacy staff and patients with information technology. Finds opportunities to improve productivity
  • Ensures insurance claims are processed accurately to prevent payment rejections. Resolves patient issues by working with insurance companies and medical providers and conducting or participating in third party audits.
  • Follows-up with medical providers to clarify prescribed medications, dosages, refills, interactions, and allergies to suggest alternative medications, and answer medical provider questions. diagnostic testing, disease state management and other healthcare services.
  • Performs clinical and wellness services such as immunizations, diagnostic testing, disease state management, and other healthcare services
  • Partners with centralized support for patient registration, exception resolution, and assists with resolving patient issues. In virtual environments, conducts virtual product review by following specific company procedures and guidelines
  • Manages the maintenance, housekeeping, and improvement of the pharmacy department including repairs, cleaning, new equipment, and layout changes to ensure a functioning, presentable and efficient pharmacy.
  • Prepares and submits all records, reports, and other documentation as required by state and federal laws to run the pharmacy business (e.g., operating statements, performance indicator reports, supervision notes, deletions, transfers.)
People & Performance Management
  • Collaborates with Store Manager on pharmacy staff hiring, carries out discipline and termination, as necessary, and ensures compliance with employment laws.
  • Partners with Store Manager to establish expectations and goals, promote teamwork and foster a shared vision. Monitors and recognizes improvements in pharmacy staff by implementing rewards programs. Manages pharmacy staff performance by overseeing the training of pharmacy staff (e.g., using the correct processes and tools) and conducting formal performance reviews.
  • Identifies high potential team members and proactively collaborates with Store Manager to manage career progression.
  • Addresses employee relations concerns. Maintains team member morale by checking on employee welfare, addressing complaints and conflicts, and ensuring positive employee management relationship.
Training & Personal Development
  • Maintains required licensing/credentialing/certification as established by federal and state regulations to provide clinical services.
  • Maintains and enhances current knowledge and skills related to pharmacy and healthcare by reading pharmacy related journals and Walgreens publications and communications. Maintains awareness of developments in retail and management areas and pursues best practices to enhance business acumen and pharmacy performance.
  • Completes education credits and training, including learning modules, as required by the Company
  • Seeks professional development by monitoring own performance, solicits constructive feedback, and leverages Healthcare Supervisor and Store Manager as mentors and coaches.
Communications
  • Supports the Store Manager by communicating relevant corporate health and wellness services or strategy information to pharmacy staff.
Business Performance Management
  • Analyzes performance data including pharmacy financials, customer service, and inventory. Manages pharmacy asset protection activities and oversees inventory management. Identifies pharmacy performance trends and opportunities for improvement.
Business Planning
  •    Develops and maintains good relationships with local medical community including physicians, nurses, and other health care providers. Reaches out to the community to promote the pharmacy business and further enhance growth opportunities. Supports Store Manager in expanding health and wellness awareness in the community

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