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It Helpdesk Manager Jobs in Tyler, TX (NOW HIRING)

Business Computer Solutions

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IT Service Dispatcher

Kilgore, TX · On-site

$15.25 - $20.25/hr

... Dispatcher to join our Managed Service Provider team. This role is responsible for helping ... This role does not require advanced technical expertise, but a basic understanding of IT support, ...

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IT Data Entry Specialist

Tyler, TX · On-site

$16 - $21.50/hr

The IT Data Entry Specialist will be responsible for the effective input, update, and manage information between multiple child welfare applications. The ideal candidate will have strong typing ...

Specialized Recruiting Group

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Network and Systems Engineer (IT Engineer)

Tyler, TX · On-site

$40K - $60K/yr

Provide network engineering and project management for installations, upgrades, and strategic IT ... Trust us to connect you with the right talent or opportunity, helping your business or career ...

Origin Bank

Information Security Analyst II

Tyler, TX · On-site

We're committed to helping you grow both professionally and personally in an environment where ... Here, you'll be supported by unique initiatives like our Dream Manager program, one-on-one guidance ...

US IT Solutions Inc

General Labor

Kilgore, TX

$13.25 - $16.50/hr

Company Description We are from US IT Solutions, an ISO Certified, E-Verify, WMBE Certified ... USITSOL has been helping clients innovate across all phases of the application lifecycle for over a ...

US IT Solutions Inc

Driver

Kilgore, TX

Company Description We are from US IT Solutions, an ISO Certified, E-Verify, WMBE Certified ... USITSOL has been helping clients innovate across all phases of the application lifecycle for over a ...

trane technologies

Data Manager

Tyler, TX · On-site

For us at Trane Technologies , sustainability is not just how we do business-it is our business ... We are committed to helping you reach your professional, personal and financial goals. We offer ...

Trane Technologies plc

Data Manager

Tyler, TX

For us at Trane Technologies , sustainability is not just how we do business-it is our business ... We are committed to helping you reach your professional, personal and financial goals. We offer ...

Walgreens

Pharmacy Manager

Tyler, TX · On-site

$5.86K - $6.89K/wk

... proactively helping, servicing until satisfied, championing empathy and inclusivity, etc ... Maintains information technology knowledge of pharmacy systems including workflow, prescription ...

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It Helpdesk Manager information

See Tyler, TX salary details

$30.8K

$68.9K

$102.3K

How much do it helpdesk manager jobs pay per year?

As of May 28, 2026, the average yearly pay for it helpdesk manager in Tyler, TX is $68,861.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,200.00 and $82,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Manager, and why are they important?

To thrive as an IT Helpdesk Manager, you need strong technical knowledge in IT support, troubleshooting, and systems administration, usually backed by a degree in information technology or a related field. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are commonly expected. Exceptional leadership, problem-solving, and communication skills help manage teams and ensure high-quality user support. These abilities are crucial for maintaining efficient IT operations, resolving issues promptly, and delivering excellent service to end users.

How does an IT Helpdesk Manager typically balance technical troubleshooting with team leadership responsibilities?

As an IT Helpdesk Manager, you'll need to strike a balance between hands-on problem-solving and overseeing your team’s performance. While you may occasionally handle complex escalations, your primary focus will be on mentoring staff, monitoring ticket queues, setting service standards, and ensuring effective communication between the helpdesk and other departments. Success in this role often comes from strong organizational skills and the ability to foster a collaborative, customer-oriented environment. Regular team meetings, performance reviews, and process improvements are also key parts of the job.

What are IT Helpdesk Managers?

IT Helpdesk Managers are professionals responsible for overseeing the support team that assists users with technical issues related to computers, software, and networks. They ensure that helpdesk operations run smoothly, manage support staff, set service standards, and resolve escalated technical problems. Their role includes analyzing support processes, implementing improvements, and often liaising between IT departments and end-users to ensure high-quality service. IT Helpdesk Managers play a key role in maintaining system efficiency and user satisfaction within an organization.

What is the difference between It Helpdesk Manager vs It Support Specialist?

AspectIt Helpdesk ManagerIt Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentSupervises helpdesk team, manages support processesProvides technical support directly to users
Employer & Industry UsageIT departments across industries, corporate helpdesksHelpdesk and support centers, IT service providers

The main difference is that an It Helpdesk Manager oversees the support team and manages support operations, while an It Support Specialist provides direct technical assistance to users. The manager focuses on team coordination and process improvement, whereas the specialist handles troubleshooting and issue resolution.

What are the most commonly searched types of It Helpdesk jobs in Tyler, TX? The most popular types of It Helpdesk jobs in Tyler, TX are:
What are popular job titles related to It Helpdesk Manager jobs in Tyler, TX? For It Helpdesk Manager jobs in Tyler, TX, the most frequently searched job titles are:
What job categories do people searching It Helpdesk Manager jobs in Tyler, TX look for? The top searched job categories for It Helpdesk Manager jobs in Tyler, TX are:
What cities near Tyler, TX are hiring for It Helpdesk Manager jobs? Cities near Tyler, TX with the most It Helpdesk Manager job openings:
It Helpdesk Manager jobs near you

IT Service Dispatcher

Business Computer Solutions

Kilgore, TX • On-site

$15.25 - $20.25/hr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 13 days ago

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Job description

We are seeking a dependable, organized, and customer-focused IT Dispatcher to join our Managed Service Provider team. This role is responsible for helping coordinate the daily flow of service requests, client communication, technician schedules, and internal follow-up to ensure our clients receive timely and professional support.

The IT Dispatcher serves as a central point of coordination between clients, technicians, and internal team members. This person will help review incoming requests, prioritize work based on urgency and impact, assign or schedule tickets, follow up on open items, and help keep service operations moving efficiently throughout the day.

The ideal candidate is detail-oriented, comfortable communicating with clients and team members, and able to manage multiple priorities in a fast-paced environment. This role does not require advanced technical expertise, but a basic understanding of IT support, strong organizational skills, and the ability to recognize urgency are important.

Company Description

Business Computer Solutions acts as an outsourced IT department for small business. In addition to our IT services, we also offer support for Sage100, Custom Applications, and accounting services.