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It Helpdesk Trainee Jobs in Tyler, TX (NOW HIRING)

Business Computer Solutions

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IT Service Dispatcher

Kilgore, TX · On-site

$15.25 - $20.25/hr

This role is responsible for helping coordinate the daily flow of service requests, client ... This role does not require advanced technical expertise, but a basic understanding of IT support, ...

Specialized Recruiting Group

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Network and Systems Engineer (IT Engineer)

Tyler, TX · On-site

$40K - $60K/yr

... reliable IT solutions across multiple architectures. Key Responsibilities Network & Systems ... Trust us to connect you with the right talent or opportunity, helping your business or career ...

Origin Bank

Information Security Analyst II

Tyler, TX · On-site

We're committed to helping you grow both professionally and personally in an environment where ... Work closely with IT, compliance, and other departments to resolve security issues, implement ...

US IT Solutions Inc

General Labor

Kilgore, TX

$13.25 - $16.50/hr

Company Description We are from US IT Solutions, an ISO Certified, E-Verify, WMBE Certified ... USITSOL has been helping clients innovate across all phases of the application lifecycle for over a ...

US IT Solutions Inc

Driver

Kilgore, TX

Company Description We are from US IT Solutions, an ISO Certified, E-Verify, WMBE Certified ... USITSOL has been helping clients innovate across all phases of the application lifecycle for over a ...

Brookshire Grocery Company

IT Analytics Lead

Tyler, TX · On-site

Ownership that empowers: 401(k) plan to help you build a solid future that the Company contributes ... Collaborates with IT management and other departments to ensure data-driven insights align with ...

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It Helpdesk Trainee information

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How much do it helpdesk trainee jobs pay per hour?

As of May 28, 2026, the average hourly pay for it helpdesk trainee in Tyler, TX is $21.82, according to ZipRecruiter salary data. Most workers in this role earn between $18.12 and $24.47 per hour, depending on experience, location, and employer.

What is an IT Helpdesk Trainee job?

An IT Helpdesk Trainee is an entry-level role responsible for assisting users with technical issues, troubleshooting IT problems, and providing support for hardware, software, and network-related queries. They work under the guidance of senior IT staff to learn about system administration, ticket management, and customer service. This role helps trainees develop technical skills and gain hands-on experience in IT support. Over time, they may progress to higher-level IT support or system administration roles.

What are the key skills and qualifications needed to thrive in the It Helpdesk Trainee position, and why are they important?

To thrive as an IT Helpdesk Trainee, you need a basic understanding of computer hardware, software, and troubleshooting, often supported by an associate degree or relevant coursework. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic network protocols is commonly expected; certifications such as CompTIA A+ can be beneficial. Strong communication, patience, and problem-solving abilities are crucial soft skills for effectively supporting end-users. These skills ensure prompt, accurate technical assistance and a positive experience for both users and the IT team.

What are the typical daily responsibilities of an IT Helpdesk Trainee?

As an IT Helpdesk Trainee, your daily responsibilities often include responding to user requests via phone, email, or chat, diagnosing basic technical issues, and escalating more complex problems to senior technicians. You may also help with tasks such as setting up new user accounts, installing software updates, and documenting solutions in a knowledge base. Collaboration is key, as you'll regularly interact with other IT staff to resolve issues and learn on the job. This hands-on experience provides a solid foundation for advancing in IT support roles.
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It Helpdesk Trainee jobs near you

IT Service Dispatcher

Business Computer Solutions

Kilgore, TX • On-site

$15.25 - $20.25/hr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 13 days ago

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Job description

We are seeking a dependable, organized, and customer-focused IT Dispatcher to join our Managed Service Provider team. This role is responsible for helping coordinate the daily flow of service requests, client communication, technician schedules, and internal follow-up to ensure our clients receive timely and professional support.

The IT Dispatcher serves as a central point of coordination between clients, technicians, and internal team members. This person will help review incoming requests, prioritize work based on urgency and impact, assign or schedule tickets, follow up on open items, and help keep service operations moving efficiently throughout the day.

The ideal candidate is detail-oriented, comfortable communicating with clients and team members, and able to manage multiple priorities in a fast-paced environment. This role does not require advanced technical expertise, but a basic understanding of IT support, strong organizational skills, and the ability to recognize urgency are important.

Company Description

Business Computer Solutions acts as an outsourced IT department for small business. In addition to our IT services, we also offer support for Sage100, Custom Applications, and accounting services.