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It Help Desk Jobs in Michigan (NOW HIRING)

Kettering University

IT Support Technician

Flint, MI · On-site

$21 - $28.75/hr

Position Status Full-time If Part Time, hours per week Posting Text Preferred Qualifications - IT Help Desk experience; - Experience maintaining operational documentation; -Associates Degree or ...

TEKsystems

Help Desk Analyst

Detroit, MI · On-site

$16 - $18/hr

This role is responsible for providing efficient, professional, and effective IT support by ... Skills Help desk support, Help desk, Troubleshooting, Windows 10, Active directory, Customer ...

SolvIT, Inc.

Help Desk Agent - Level 1

Rochester Hills, MI · On-site

$15.75 - $20/hr

Help Desk Agent - Level 1 REPORTS TO: Help Desk Manager JOB TYPE: Full Time DAYS/HOURS: 40 hours ... Our solutions include software development, infrastructure cloud hosting, managed IT services, and ...

SolvIT, Inc.

Help Desk Agent - Level 1

Rochester Hills, MI

$15.75 - $20/hr

Help Desk Agent - Level 1 REPORTS TO: Help Desk Manager JOB TYPE: Full Time DAYS/HOURS: 40 hours ... Our solutions include software development, infrastructure cloud hosting, managed IT services, and ...

Edward Rose & Sons

Help Desk Technician

Bloomfield, MI · On-site

$19 - $25.75/hr

The Help Desk Technician gathers information and analyzes customer issues to determine the best way ... Provide training in computer set-up and new or existing technology. * Install, configure, and ...

SBT Global, Inc.

IT Helpdesk

Plymouth, MI · On-site

$60/hr

Qualifications * 5+ years of hands-on IT support or Helpdesk experience . * Strong experience supporting Windows 10/11 environment Preferred Qualifications: * Experience with PowerShell or basic ...

SBT Global, Inc.

IT Helpdesk

Plymouth, MI

$60/hr

Qualifications * 5+ years of hands-on IT support or Helpdesk experience . * Strong experience supporting Windows 10/11 environment Preferred Qualifications: * Experience with PowerShell or basic ...

Robert Half

Help Desk/Desktop Support Analyst

Holland, MI · On-site

$27.71 - $32.09/hr

We are looking for a Help Desk/Desktop Support Analyst to support day-to-day technology needs for a ... Set up employee work areas by installing IT hardware, mounting monitors, and arranging cabling ...

Robert Half

Help Desk/Desktop Support Analyst

Flint, MI · On-site

$23 - $25/hr

Experience in desktop support, help desk, or other IT support functions. * Proficiency using Microsoft Windows 10 and related desktop environments. * Working knowledge of Active Directory and ...

Eskatech

Be Seen First

IT Helpdesk and Field Technician Level 2 / Level 3

Dundee, MI · On-site

$45K - $60K/yr

Field IT Technician Level 2/3 -- Multi-Site Retail (Philadelphia) 15+ years in business, Managed IT ... Manage help desk support tickets , ensuring timely resolution and excellent customer satisfaction.

SBT Global, Inc.

IT Helpdesk

Plymouth, MI

Qualifications * 5+ years of hands-on IT support or Helpdesk experience . * Strong experience supporting Windows 10/11 environment Preferred Qualifications: * Experience with PowerShell or basic ...

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All JobsIt Help Desk JobsIt Help Desk Jobs in Michigan

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How much do it help desk jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for it help desk in Michigan is $20.18, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $22.64 per hour, depending on experience, location, and employer.

What is an IT Help Desk professional?

IT Help Desk professionals are technical support specialists who assist users with computer, software, and network issues. They are often the first point of contact for employees or customers experiencing technical problems, providing troubleshooting, guidance, and solutions either remotely or in person. Their responsibilities include resolving hardware and software issues, answering technical questions, and escalating complex problems to higher-level IT staff when necessary. IT Help Desk workers play a crucial role in maintaining productivity by ensuring that technology runs smoothly and efficiently.

What are the key skills and qualifications needed to thrive as an IT Help Desk professional?

To excel as an IT Help Desk professional, you need strong troubleshooting abilities, foundational knowledge of computer hardware and software, and typically a degree or certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote support tools, and common operating systems is essential. Excellent communication, patience, and problem-solving skills help build trust and efficiently resolve user issues. These competencies ensure quick and effective technical support, minimizing downtime and enhancing user satisfaction.

What are some common challenges faced by IT Help Desk professionals, and how can they be managed effectively?

IT Help Desk professionals often encounter challenges such as handling high volumes of support tickets, dealing with frustrated users, and staying updated with rapidly changing technologies. Managing these challenges involves effective time management, strong communication skills, and ongoing technical training. Many teams use ticketing systems to prioritize requests and regular team meetings to share solutions, which can help reduce stress and improve overall efficiency. Building rapport with users and fostering a collaborative team environment also play a key role in successfully navigating daily obstacles.

What is the difference between It Help Desk vs Technical Support Specialist?

AspectIT Help DeskTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, or hybrid support roles
Industry UsageIT service providers, corporate IT departmentsHardware/software vendors, IT service companies
Job FocusTroubleshooting, user support, ticket managementTechnical issue resolution, product support, troubleshooting

Both roles involve troubleshooting and supporting users, often requiring similar certifications. The IT Help Desk typically handles a broader range of user issues via help desk systems, while Technical Support Specialists may focus more on specific products or technical problems, often with more in-depth technical knowledge.

Is help desk a good entry-level IT job?

Help desk positions are common entry-level IT jobs that involve troubleshooting technical issues, providing user support, and using tools like ticketing systems. They offer valuable experience in customer service, technical skills, and understanding IT environments, making them a good starting point for a career in IT.

What does an IT Help Desk do?

An IT Help Desk provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, maintenance, and user account management, often using ticketing systems and remote access tools. Strong communication skills and knowledge of operating systems and common software are essential for this role.

What are the most commonly searched types of It Help Desk jobs in Michigan?

The most popular types of It Help Desk jobs in Michigan are:

What are popular job titles related to It Help Desk jobs in Michigan?

For It Help Desk jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching It Help Desk jobs in Michigan look for?

The top searched job categories for It Help Desk jobs in Michigan are:

What cities in Michigan are hiring for It Help Desk jobs?

Cities in Michigan with the most It Help Desk job openings:

It Help Desk jobs near you
Infographic showing various It Help Desk job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 25% Part Time, 5% Contract, and 1% Nights. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $41,971 per year, or $20.2 per hour.

IT Support Technician

Kettering University

Flint, MI • On-site

$21 - $28.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Posting Details
Position Information
Job Title
IT Support Technician
Position Class Type
Regular
Position Type
Staff
Other Position Information
About Kettering: Kettering University is a national leader in experiential STEM and business education, integrating an intense academic curriculum with applied professional experience. We inspire students to realize their potential and advance their ideas by combining theory and practice better than any institution in the world. Kettering University is dedicated to achieving the extraordinary through technological innovation, leadership, and service, built on values that foster respect, integrity, creativity, collaboration, and excellence in growth, global leadership, community outreach, and an engaged community of stakeholders.
Benefits: include health, dental and vision coverage; retirement benefits with up to a 9% Kettering matching contribution; life and accident insurance; tuition assistance and waiver programs; vacation and holiday pay; sick and disability pay; home purchase assistance program; recreation center membership; and many other benefits.
To learn more please view the Kettering University Profile.
Position Status
Full-time
If Part Time, hours per week
Posting Text
Preferred Qualifications
- IT Help Desk experience;
- Experience maintaining operational documentation;
-Associates Degree or equivalent in IT related program.
Job Specific Required Qualifications
- Strong technical diagnostic skills;
- Knowledge of Windows 10 OS and Apple Mac OS;
- Ability to work collaboratively with IT staff for issue resolution;
- Excellent customer service skills;
- Strong communications skills;
- Ability to multi-task;
- Strong organizational skills.
Understanding and commitment to Kettering University Values
a. RESPECT: for teamwork, honesty, encouragement, diversity partnerships with students.
b. INTEGRITY: including accountability, transparency and ethics.
c. CREATIVITY: fostering flexibility and innovation.
d. COLLABORATION: across disciplines and with all partners.
e. EXCELLENCE: in all we do.
Posting Information
Posting Number
SP00485
Posting Date
07/28/2026
Closing Date
Open Until Filled
Yes
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