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It Help Desk Student Worker Jobs (NOW HIRING)

The People Concern

IT Help Desk Manager

Los Angeles, CA · On-site

$70K - $82K/yr

Role : IT Help Desk Manager Reports to : Director of IT Department : Admin Location : Arlington ... Will necessitate working in busy, dusty and loud environments around our unhoused clients at times ...

Salem Staffing

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IT Help Desk

Elk Grove Village, IL · On-site

$25 - $30/hr

This large corporation is in need of a dedicated Help Desk candidate. This is an on-site position ... Working with Microsoft based technologies and well as ManageEngine. If interested please submit ...

Ensign Services, Inc.

IT Help Desk Analyst

Dallas, TX · On-site

$20 - $22/hr

IT Help Desk Analyst - Saturday to Wednesday, 10:00 AM - 6:30 PM CST. Position Type: Full Time, ... Strong troubleshooting skills with working knowledge of, including but not limited to the following:

Qcells

IT Help Desk Lead

San Francisco, CA · On-site +1

$106K - $117K/yr

We are looking for an IT Help Desk Lead to join our IT team to serve as the primary point of contact for desktop support, new-hire onboarding, and network/infrastructure coordination across our U.S ...

Revel Staffing

IT Help Desk Specialist

Baton Rouge, LA

$80K - $110K/hr

We are seeking an IT Help Desk Specialist to provide day-to-day technical support to clinical and ... clearly, and working in a fast-paced healthcare environment where privacy, accuracy, and ...

Feyen Zylstra

IT Help Desk Technician

Grand Rapids, MI · On-site

FZ is looking for an IT Help Desk Technician to join our team in Grand Rapids, MI. In this role ... Experience working with a ticketing system preferred * Proficiency with Windows operating systems ...

MV Transportation

IT Help Desk Support

Kent, WA

$37.80 - $40.95/hr

The IT Help Desk Support is responsible for handling various technology issues related to a transit environment and supporting corporate infrastructure. Responsibilities : * Responsible for providing ...

Revel Staffing

IT Help Desk Specialist

Tampa, FL

$80K - $110K/hr

We are seeking an IT Help Desk Specialist to provide day-to-day technical support to clinical and ... clearly, and working in a fast-paced healthcare environment where privacy, accuracy, and ...

Konrad

IT Help Desk Technician

New York, NY

$60K - $80K/yr

We hire exceptionally smart, analytical, and hard working people who are lifelong learners. About the Role As an IT Help Desk Technician you'll be responsible for managing level 1 support tickets as ...

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It Help Desk Student Worker information

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How much do it help desk student worker jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for it help desk student worker in the United States is $21.47, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.04 per hour, depending on experience, location, and employer.

What does an IT Help Desk Student Worker do?

An IT Help Desk Student Worker provides technical support and assistance to students, faculty, and staff at an educational institution. Their responsibilities often include troubleshooting hardware and software issues, setting up computers and printers, answering technical questions, and escalating more complex problems to full-time IT staff. This role helps develop valuable IT and customer service skills while supporting the campus community with day-to-day technology needs.

What are the key skills and qualifications needed to thrive as an IT Help Desk Student Worker?

To thrive as an IT Help Desk Student Worker, you need foundational knowledge of computer systems, troubleshooting techniques, and familiarity with operating systems, often supported by coursework in IT or computer science. Experience with ticketing systems, remote support tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues. These skills are important to ensure efficient resolution of tech problems and provide reliable support to the campus community.

What are some typical challenges faced by IT Help Desk Student Workers, and how can they effectively manage these situations?

IT Help Desk Student Workers often encounter challenges such as balancing their academic responsibilities with work shifts, handling a high volume of support tickets, and troubleshooting unfamiliar technical issues. Effective time management and clear communication with supervisors about scheduling can help maintain a healthy balance. Additionally, leveraging available resources such as knowledge bases and seeking guidance from more experienced team members enables student workers to resolve issues efficiently and learn on the job. Developing strong customer service skills is also crucial for handling users who may be frustrated or unfamiliar with technology.

What is the difference between It Help Desk Student Worker vs It Support Technician?

AspectIt Help Desk Student WorkerIt Support Technician
CredentialsTypically enrolled students, basic technical knowledgeRelevant certifications (e.g., CompTIA A+), technical training
Work EnvironmentOn-campus, entry-level support rolesCorporate or organizational IT departments, more structured
Employer & IndustryEducational institutions, IT service providersBusinesses, government agencies, IT service companies
Search & Comparison IntentUnderstanding entry-level support roles for studentsSeeking professional IT support careers or job differences

In summary, It Help Desk Student Workers are typically students gaining initial support experience, often with basic skills and working within educational settings. It Support Technicians usually have more advanced certifications and work in professional environments, providing more comprehensive IT support. The main difference lies in experience level, certifications, and work setting.

Can I get into an IT help desk with no experience?

Entry-level IT Help Desk Student Worker positions often do not require prior experience, but having basic knowledge of computer hardware, operating systems, and troubleshooting skills can be beneficial. Employers may provide on-the-job training, and relevant certifications like CompTIA A+ can improve your chances. Demonstrating strong communication skills and a willingness to learn are also important for these roles.
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What job categories do people searching It Help Desk Student Worker jobs look for?

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It Help Desk Student Worker jobs near you
Infographic showing various It Help Desk Student Worker job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $44,648 per year, or $21.5 per hour.

IT Help Desk Manager

The People Concern

Los Angeles, CA • On-site

$70K - $82K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

The People Concern rating

6.6

Company rating: 6.6 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

Role: IT Help Desk Manager
Reports to: Director of IT
Department: Admin
Location: Arlington Administration - 2116 Arlington Ave., Suite 100, Los Angeles, CA 90018
Setting: 100% onsite
Schedule: Monday - Friday, 8:00 am to 5:00 pm
Status: Full Time/ Management/ Exempt
Benefits: Medical, Dental, Vision, Retirement Planning (403b), Employee Assistance Program (EAP), etc.
Openings: 1
Summary
The People Concern has a growing and changing IT Department. Day to Day management of the tasks, assignments and troubleshooting issues is required. This position requires excellent communication skills, strong knowledge, and proven experience in Helpdesk and IT Support, delivering complex business solutions around deployments, imaging, peripheral support, and hardware problem-solving.
Essential Duties and Responsibilities:
  • Daily, work independently to prioritize, assign and handle, with excellent customer service and great results, the various Help-Desk related questions and issues that arise.
  • Manage IT Help Desk Technicians/Assistants/Coordinators by deploying, scheduling, assigning and planning their work days and week.
  • Weekly 1:1 supervision meetings with each of the Technicians regarding mentoring, problem solving and strategic goals.
  • Attend Monthly Manager's meetings of TPC, and other required meetings for management level updates and feedback.
  • Facilitate, edit and create trainings and communications as required regarding IT department updates. Including end-user training, including the creation of pre-recorded training videos.
  • Work closely with the Director of IT to move the organization into the needed areas of strategic growth, systematic changes, and provide analysis of the issues faced by end users.
  • Prepare invoices as needed, sign off on expenses, and reconcile budget with Director's guidance as needed.
  • Recommend process and vendor changes when applicable.
  • Assist in the software and hardware life cycle management processes, including research, packaging, quality assurance, and deployment preparation
  • Set up new users, including desktop configuration, email accounts, LDAP accounts, VPN accounts
  • Support employees, both local and remote, with desktop issues, account issues, and access to various internal services
  • Troubleshoot software issues on employees' desktops/laptops
  • Some off-hours support may apply
  • Enterprise remote mobile device management
  • Enterprise user equipment provisioning, installing, and maintenance - smartphones, desktops, laptops, tablets, VoIP, and POTS phones.
  • Printer management - local and network printer setup, install troubleshooting.
  • Authoring and upkeep of documents for User Guides and Standard Operation Procedures (SOP).
  • Perform related duties as assigned or requested.

Qualifications:
  • Must be able to work on-site in LA locations to support the team and the bulk of the end-user issues that occur during this span.
  • Current, valid CA Driver's license and current vehicle insurance.
  • Associate's degree or equivalent combination of education/technical training and computer science or engineering experience (3 Years+ experience).
  • Must be knowledgeable with: B4 Phish alert platform, VOIP systems, Jive, RingCentral, Verizon IPC, Apple I-phone Troubleshooting and system maintenance, basic router set up, configuration and troubleshooting, basic server maintenance, most laptop/PC and IT related equipment repair and installation, Windows OS and MAC iOS, installation and configuration of typical office-setting equipment and new software as needed.
  • Will be required to travel between various sites within a certain day or week to solve issues.
  • Night, early morning and Weekend calls may occur, this position will be the primary point of contact.
  • Ability to communicate with excellent customer service and confidentiality.
  • Calm demeanor under pressure is required.
  • Great written and verbal communication skills.
  • Excellent leadership skills, including goal-setting, motivation, keeping others on task and meeting expectations of scheduled tasks and priorities.
  • Basic math and data analysis skills required.
  • Excellent basic computer skills (Office/Microsoft Word/Excel).
  • Ability to set and monitor a budget, audit receipts and details.
  • Good problem-solving, critical thinking and decision-making skills.
  • Exceptional organization, time management and multitasking abilities.
  • Keen attention to details.

Preferred Qualifications:
  • Supervisory experience
  • Excellent leadership skills, including goal-setting, motivation, keeping others on task and meeting expectations of scheduled tasks and priorities.
  • IT Infrastructure & System Administration: Overseeing networks, hardware deployments, server management, and database structures.
  • Cybersecurity Protocols: Establishing access controls, vulnerability scanning, and disaster recovery runbooks.
  • Cloud Computing: Managing enterprise migrations and cloud architecture platforms such as AWS, Microsoft Azure, or Google Cloud.
  • ITIL/ITSM Frameworks: Familiarity with Information Technology Infrastructure Library guidelines to oversee service desks and incident lifecycles
  • Team Empowerment: Coaching technicians, mentoring junior staff, and learning to delegate responsibilities without micromanaging
  • Conflict Resolution: Navigating team tensions, balancing shifting workloads, and acting as a buffer against executive pressures

Work Environment
  • Field (may need to travel) and indoor office environment. Based Primarily in Arlington HQ.
  • Will be required to walk or drive to different local sites and events (Southern California area).
  • Regularly required to sit, stand, bend and occasionally lift or carry up to 25 pounds on a regular basis.
  • Will necessitate working in busy, dusty and loud environments around our unhoused clients at times, including parking in and near their current areas of residence.
  • Will be exposed to elements like cold, heat, dust, noise and odor and other potential visual situations of this industry (homeless clients, skid row population, substance users etc).
  • May need to bend, stoop, twist, and sit throughout the day.

EXPECTED BEHAVIORS OF ALL STAFF
  1. Act as a role model
  2. Demonstrate a sense of responsibility
  3. Continuously learn and improve
  4. Acknowledge your own areas of improvement
  5. Hear and provide honest, specific and direct feedback
  6. Create an environment where everyone is welcomed valued and respected
  7. Collaborate

Equal Opportunity Employer
The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.
About the People Concern
The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.
With compassion and profound respect for those we serve, we provide a fully integrated system of care - including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing - tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.
The People Concern's model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.
Benefits & Perks
  • Medical Insurance
  • Vision Insurance
  • Dental Insurance
  • Retirement Planning (403b) & Matching
  • Paid Holidays
  • Paid Vacation Days
  • Paid Sick Days
  • Employee Assistance Plans (EAP)
  • TELUS Health
  • Flexible Spending Account (FSA)
  • Basic Life / Accidental Death & Dismemberment (AD&D)
  • Voluntary Short- and Long-Term Disability
  • Voluntary Pet Insurance
  • Corporate Discounts: Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
  • The People Concern University & Certificates

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