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It Help Desk Intern Jobs in Raleigh, NC (NOW HIRING)

Koniag, Inc.

Help Desk Technician

Durham, NC · On-site

$17 - $22/hr

Gather information and follow required diagnostic procedures. * Responds to email in a timely ... Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk ...

kgs

Help Desk Technician

Durham, NC · On-site

$19.25 - $26/hr

Gather information and follow required diagnostic procedures. * Responds to email in a timely ... Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk ...

gpec

IT PC Support Specialist I

Raleigh, NC · On-site

Track and report time, status and related issues on projects and other activities using established IT Help Desk ticketing system. Specific job objectives and performance goals for an individual are ...

gpec

IT PC Support Specialist I

Raleigh, NC · On-site

Track and report time, status and related issues on projects and other activities using established IT Help Desk ticketing system. Specific job objectives and performance goals for an individual are ...

gpec

IT PC Support Specialist I

Raleigh, NC · On-site

Track and report time, status and related issues on projects and other activities using established IT Help Desk ticketing system. Specific job objectives and performance goals for an individual are ...

Plexus Corp.

Intern - Site IT (Summer 2027)

Raleigh, NC · On-site

$23 - $25/hr

At Plexus, our vision is to help create the products that build a better world. Driven by a passion ... Utilize strong problem solving skills to resolve service desk tickets and document the process ...

New

Plexus Corp.

Intern - Site IT (Summer 2027)

Raleigh, NC · On-site

$23 - $25/hr

At Plexus, our vision is to help create the products that build a better world. Driven by a passion ... Utilize strong problem solving skills to resolve service desk tickets and document the process ...

Optomi

Audio/Visual Support Assistant

Durham, NC · On-site

$14.50 - $19.25/hr

What type of experience does the right candidate have: * 1+ year of customer-facing support experience (AV, IT Help Desk, or event support). * Working knowledge of AV equipment and conferencing ...

Aspida Financial Services LLC

IT Intern

Durham, NC · On-site

$14.50 - $19.25/hr

This position will be within a certain area of the IT team from Software Engineering, Data Analytics, Infrastructure, or Business Analytics. As a broader part of the IT department, this position will ...

New

NV5

IT Analyst

Cary, NC · On-site

Qualifications College or technical school education in an IT-related field, or equivalent hands-on experience 2-4 years of experience in an IT support or help desk environment Work environment and ...

NV5

IT Analyst

Cary, NC · On-site

Qualifications • College or technical school education in an IT-related field, or equivalent hands-on experience • 2-4 years of experience in an IT support or help desk environment Work ...

NV5

IT Analyst

Cary, NC

... an IT support or help desk environment Work environment and physical demands of this position The characteristics described below are representative of those encountered while performing the ...

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All JobsIt Help Desk Intern JobsIt Help Desk Intern Jobs in Raleigh, NC

It Help Desk Intern information

See Raleigh, NC salary details

$9

$16

$25

How much do it help desk intern jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for it help desk intern in Raleigh, NC is $16.95, according to ZipRecruiter salary data. Most workers in this role earn between $14.04 and $18.70 per hour, depending on experience, location, and employer.

What does an IT Help Desk Intern do?

An IT Help Desk Intern assists with providing technical support to employees or customers within an organization. Their responsibilities often include troubleshooting hardware and software issues, setting up new devices, responding to support tickets, and helping maintain IT documentation. Interns work under the supervision of experienced IT staff and gain hands-on experience with various systems and tools. This role is designed to help interns develop foundational IT skills and prepare them for future careers in information technology.

What are the key skills and qualifications needed to thrive as an IT Help Desk Intern, and why are they important?

To thrive as an IT Help Desk Intern, you need a basic understanding of computer hardware, operating systems, troubleshooting techniques, and typically a relevant education in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and common office software is often required, and certifications like CompTIA A+ can be advantageous. Strong communication skills, patience, and a willingness to learn set outstanding interns apart. These competencies are crucial for efficiently resolving technical issues, supporting users, and growing into more advanced IT roles.

What are some common challenges faced by IT Help Desk Interns, and how can they overcome them?

IT Help Desk Interns often encounter challenges such as handling multiple support requests simultaneously, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To overcome these challenges, interns should prioritize tasks based on urgency, utilize available documentation, and ask questions when unsure. Building strong communication skills and being proactive in learning about frequently used systems will also help interns provide better support and grow in the role.

What is the difference between It Help Desk Intern vs It Support Technician?

AspectIt Help Desk InternIt Support Technician
Required CredentialsHigh school diploma or equivalent; some technical courseworkAssociate's degree or relevant certifications (e.g., CompTIA A+)
Work EnvironmentInternship setting, often in a corporate or IT departmentFull-time technical support role, often in IT service desks or support centers
Employer & Industry UsageEntry-level, often in educational or training environmentsProfessional support roles across various industries
Common Search & ComparisonYesYes

The main difference between an It Help Desk Intern and an It Support Technician lies in experience and responsibilities. Interns are typically in training, assisting with basic tasks, while technicians handle more complex support issues. Internships serve as a stepping stone to full support roles, which require more technical skills and certifications.

What are the most commonly searched types of It Help Desk jobs in Raleigh, NC?

The most popular types of It Help Desk jobs in Raleigh, NC are:

What are popular job titles related to It Help Desk Intern jobs in Raleigh, NC?

For It Help Desk Intern jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching It Help Desk Intern jobs in Raleigh, NC look for?

The top searched job categories for It Help Desk Intern jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for It Help Desk Intern jobs?

Cities near Raleigh, NC with the most It Help Desk Intern job openings:

It Help Desk Intern jobs near you
Infographic showing various It Help Desk Intern job openings in Raleigh, NC as of August 2026, with employment types broken down into 74% Full Time, and 26% Contract. Highlights an 100% In-person job distribution, with an average salary of $35,252 per year, or $16.9 per hour.

Help Desk Technician

Koniag, Inc.

Durham, NC • On-site

$17 - $22/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 11 days ago

Job description

Tuknik Government Services, a Koniag Government Services company, is seeking a Customer Service Representative to support TGS and our government customer in Baltimore, MD. This position requires the candidate to be able to obtain a Public Trust.
We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.
Work in a Call Center environment, providing detailed documentation of reported incidents utilizing ServiceNow. The candidate will function as a Customer Service Representative (CSR). The candidate identifies and reports on a wide variety of hardware, software, mainframe access and printer problem. Will be on the phones 7-8 hours a day. All employees are considered mission critical and are expected to report even during inclement weather conditions.
Essential Functions, Responsibilities & Duties may include, but are not limited to:
  • The Initial Call Intake function, normally performed by the Customer Service Representative (CSR), provides detailed interaction/incident documentation of reported problems utilizing ServiceNow. Documentation in ServiceNow is required for both real-time voice and virtual reported problems.
  • The contractor documents and provides problem diagnosis and resolution on a wide variety of hardware, software, video, mainframe, and network problems utilizing the Call Center knowledge base.
  • Additionally, the contractor dispatches all vendor hardware maintenance requests, following priority levels as defined in the Standard Operating Procedure (SOP) as well as the procedures documented in the Call Center Hardware Dispatch Guide.
  • Customer Service Representatives also utilize Skype/Teams systems within the Call Center to communicate real-time events to management and customers as required.

The Contractor Shall:
  • Utilize email, instant messaging, and other monitoring tools to remain aware of current issues affecting widespread availability.
  • Respond to customer calls concerning general inquiries, providing "how to" assistance for specific problems.
  • Accept and process virtual call inquires for hardware and software.
  • Open a call ticket for every customer contact and determine and document scope, impact, and priority; resolve, or escalate to incident (level 2).
  • Follow-up with customers, vendors, or SSA components, as required, to resolve problems and ensure ticket updates are current.
  • Resolve all tickets only when a problem has been rectified to the customer's satisfaction and all steps to resolve an issue are completely documented in the service tickets.
  • Gather information and follow required diagnostic procedures.
  • Responds to email in a timely manner
  • Adhere to the Call Center Policy Document
  • Adhere to the Standard Operating Procedures (SOP).

Requirements:
  • Applicants must be able to, with or without reasonable accommodation:
  • lift and carry up to 50 pounds (telework carrying equipment)
  • Navigate from the parking lot to the entrance and then to the designated workspace
  • Work a minimum of 8 hours with a 30-minute lunch break
  • Can sit or stand for a minimum of 8 hours with a 30-minute lunch break
  • Great Written and Communication Skills - Must have the ability to convey information clearly and effectively
  • Must live within 2 hours travel of the designated call center for which they are applying.

Education:
  • The candidate must hold at least one of the following certifications: HDI Customer Service Representative or an A+ certification.
  • Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk experience.
  • Experience with Windows Operating System workstation/server, Microsoft Systems Management Server (SMS), Microsoft Office Suite, Microsoft Exchange/Outlook.

Requirements:
  • Must be able to obtain a Public Trust clearance

Our Equal Employment Opportunity Policy
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.
The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodations.
Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.
Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352
Koniag logo

About Koniag

Sourced by ZipRecruiter

Industry

Investment management and consulting services

Company size

501 - 1,000 Employees

Headquarters location

Kodiak, AK, US

Year founded

1972

Social media

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