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It Help Desk Intern Jobs in Raleigh, NC (NOW HIRING)

LC Industries

Coordinator, Help Desk

Durham, NC · On-site

Providing Tier 1 and Tier 2 IT support and managing help desk tickets * Customer service and technical support * Basic M365, Exchange, AD, AzureAD, Entra administration * Remote management tools

L C Industries

Coordinator, Help Desk

Durham, NC · On-site

Providing Tier 1 and Tier 2 IT support and managing help desk tickets * Customer service and technical support * Basic M365, Exchange, AD, AzureAD, Entra administration * Remote management tools

Belcan

IT Service Desk Analyst - Level 1

Raleigh, NC · On-site

$26 - $28/hr

Job Title: IT Service Desk Analyst - Level 1 Pay Rate: $26 - $28 / Hr Location: Raleigh, NC (onsite ... Our overriding goal is to provide quality staffing solutions that help people, organizations, and ...

Belcan

IT Service Desk Analyst - Level 1

Raleigh, NC

$26 - $28/hr

Job Title: IT Service Desk Analyst - Level 1 Pay Rate: $26 - $28 / Hr Location: Raleigh, NC (onsite ... Our overriding goal is to provide quality staffing solutions that help people, organizations, and ...

defi AUTO LLC

Client Support Desk Analyst

Raleigh, NC · On-site

$60K - $75K/yr

This is a Level 2 Technical Application Support position, not an IT Help Desk role. Candidates should have experience troubleshooting business applications, analyzing data, and supporting software ...

New

Carimus

IT Intern (Raleigh, NC)

Raleigh, NC

$13.25 - $17.75/hr

To help support our growth, we are looking for an IT Intern to support our employees with IT support. The IT intern will gain hands-on experience with Carimus' internal IT, including providing ...

US IT Solutions Inc

HelpDesk Engineer

Durham, NC

Company Description We(US IT Solution) are focused on imparting effective business staffing ... Help Desk staff by diagnosing the root cause and resolving isolated issues or, if required ...

WakeMed

IT Intern, Project Management

Raleigh, NC · On-site

$14.50 - $19.50/hr

We're currently hiring an IT Intern, Project Management to support our Information Services team ... Help organize project materials including charters, schedules, and communication updates

Dillon Supply Company Inc.

Service Desk Analyst

Raleigh, NC · On-site

$20 - $27.25/hr

Qualifications Required * 2-4 years of experience in a Service Desk, Help Desk, Technical Support, or customer-facing IT support role. * Strong customer service orientation with excellent verbal and ...

Dillon Supply Company

Service Desk Analyst

Raleigh, NC

$18.25 - $25/hr

... Desk, Help Desk, Technical Support, or customer-facing IT support role. * Strong customer service orientation with excellent verbal and written communication skills. * Basic understanding of:

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All JobsIt Help Desk Intern JobsIt Help Desk Intern Jobs in Raleigh, NC

It Help Desk Intern information

See Raleigh, NC salary details

$9

$16

$25

How much do it help desk intern jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for it help desk intern in Raleigh, NC is $16.95, according to ZipRecruiter salary data. Most workers in this role earn between $14.04 and $18.70 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Help Desk Intern, and why are they important?

To thrive as an IT Help Desk Intern, you need a basic understanding of computer hardware, operating systems, troubleshooting techniques, and typically a relevant education in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and common office software is often required, and certifications like CompTIA A+ can be advantageous. Strong communication skills, patience, and a willingness to learn set outstanding interns apart. These competencies are crucial for efficiently resolving technical issues, supporting users, and growing into more advanced IT roles.

What is the difference between It Help Desk Intern vs It Support Technician?

AspectIt Help Desk InternIt Support Technician
Required CredentialsHigh school diploma or equivalent; some technical courseworkAssociate's degree or relevant certifications (e.g., CompTIA A+)
Work EnvironmentInternship setting, often in a corporate or IT departmentFull-time technical support role, often in IT service desks or support centers
Employer & Industry UsageEntry-level, often in educational or training environmentsProfessional support roles across various industries
Common Search & ComparisonYesYes

The main difference between an It Help Desk Intern and an It Support Technician lies in experience and responsibilities. Interns are typically in training, assisting with basic tasks, while technicians handle more complex support issues. Internships serve as a stepping stone to full support roles, which require more technical skills and certifications.

What are some common challenges faced by IT Help Desk Interns, and how can they overcome them?

IT Help Desk Interns often encounter challenges such as handling multiple support requests simultaneously, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To overcome these challenges, interns should prioritize tasks based on urgency, utilize available documentation, and ask questions when unsure. Building strong communication skills and being proactive in learning about frequently used systems will also help interns provide better support and grow in the role.

What does an IT Help Desk Intern do?

An IT Help Desk Intern assists with providing technical support to employees or customers within an organization. Their responsibilities often include troubleshooting hardware and software issues, setting up new devices, responding to support tickets, and helping maintain IT documentation. Interns work under the supervision of experienced IT staff and gain hands-on experience with various systems and tools. This role is designed to help interns develop foundational IT skills and prepare them for future careers in information technology.
What are the most commonly searched types of It Help Desk jobs in Raleigh, NC? The most popular types of It Help Desk jobs in Raleigh, NC are:
What are popular job titles related to It Help Desk Intern jobs in Raleigh, NC? For It Help Desk Intern jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching It Help Desk Intern jobs in Raleigh, NC look for? The top searched job categories for It Help Desk Intern jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for It Help Desk Intern jobs? Cities near Raleigh, NC with the most It Help Desk Intern job openings:
It Help Desk Intern jobs near you
Infographic showing various It Help Desk Intern job openings in Raleigh, NC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $35,252 per year, or $16.9 per hour.

Help Desk Team Lead

University System of New Hampshire

Durham, NC

Full-time

Medical, Dental, Retirement, PTO

Re-posted 11 days ago

University System Of New Hampshire rating

8.8

Company rating: 8.8 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

46th of 616 rated colleges and universities

Job description

Summary
Operating Title Help Desk Team Lead Long Classification Title Information Technologist III Campus Location Durham Department UNH Desktop Management Summary of Position
Under the direction of the Director of Enterprise Client Services, the Help Desk Team Lead provides high touch customer service and leads a campus-based cross functional Support team (including End-User Support, Endpoint Support, and basic Audio-Visual (AV) troubleshooting and support) in the delivery of IT support and service to staff, faculty, and students throughout the University System of New Hampshire. The support team is comprised of both professional staff and student staff who provide Tier 1 and some Tier 2 technical support to the community.
As a member of the Enterprise Client Services team, the Help Desk Team Lead will be responsible for working across campus boundaries to ensure the smooth, effective, and efficient delivery of technology support services to the campus. You will have primary responsibility for operational management of the campus Help Desk which provides computer and device support, account and access support, and consulting services.
Provides in-person and remote technical support and assistance as part of a team serving the University of New Hampshire (UNH) Durham community utilizing IT Service Management and ITIL principals.

This position is full-time onsite in Durham, New Hampshire.
Acceptable minimum level of education Bachelor's Acceptable minimum years of experience 5-7 years Additional Job Information Posting Number PS4733FY25 Other minimum qualifications
  • Five years related experience in a client-centered technology support environment.
  • Two years supervisory experience or related team management experience (e.g., teaching, coaching, or project management) in an IT environment.
  • Demonstrated knowledge of and experience using a variety of Remote support tools to support User's needs in a variety of settings.
  • Demonstrated knowledge of and experience with both Windows and Mac OS and demonstrated mastery in the configuration, installation, and troubleshooting of current operating systems, client productivity tools, wired and wireless networks, peripherals (including AV presentation equipment), and mobile devices via current certifications, education, and/or experience.
  • Demonstrated knowledge of and experience working with Azure/Intra Active Directory and the O365 Ecosystem; supporting the O365 Productivity tools (Outlook, Word, Excel, PowerPoint, OneDrive); the Collaboration tools (Teams, Bookings, SharePoint); and the Power Platform (Power BI, Forms and Power Apps).
  • Demonstrated comprehension of the importance of safeguarding sensitive information, with strict adherence to cybersecurity standards and policies to prevent unauthorized access, data breaches, and other security threats, thereby ensuring the safety and privacy of the community's data and information.
  • Demonstrated leadership in providing outstanding customer service. Ability to lead proactively in identifying risks and managing operational activities.
  • Effective communication skills.
  • Ability to mentor and teach others.
Additional Preferred Qualifications
  • Experience using TeamDynamix or similar ITSM /Help Desk management and ticketing software. ITIL certification and experience operationalizing the ITIL framework.
  • Experience working with and using AI tools to reduce costs, speed first-call resolution; improve time to resolution; and increase customer satisfaction. Experience implementing AI tools in a support environment.
  • Demonstrated outstanding relationship management, analytical, technical, organizational and skills. Self-motivated and goal oriented.
  • Committed team player, collaborative in nature and in practice, possess effective communication skills, and a strong customer-centered philosophy.
  • Demonstrated commitment to work within a diverse environment and interact professionally with individuals of diverse backgrounds.
Salary Information
Salary is complemented by a comprehensive benefits package which includes medical, dental, retirement, tuition, and paid time off.
Quicklink for Posting https://usnh-sb.peopleadmin.com/postings/61932 Percent Time Information (FTE) 1.00 Grade 23 EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

Institution Information
The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire's lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry.
The UNH Diversity Resource Guide with information and programming available in the seacoast area, New Hampshire, and the region can be found here: https://www.unh.edu/hr/diversity-resource-guide
Posting Details
Posting Date 08/09/2024 Open Until Filled Yes Closing Date Posting Open to Internal Candidates Only? No Interested Internal Candidates Exist? No Job Category Salaried Staff (Exempt) Appointment Type Regular If TERM position provide projected end date Equipment/Instruments
May be required to do some limited travel in their own vehicle to other USNH campuses providing technology; to contribute to USNH projects; and provide vacation or vacancy coverage.
Drivers License and Physical Requirements. Please check all items that apply. None applicable

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