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It Desktop Support Analyst Jobs (NOW HIRING)

LRS

IT Manager Desktop Support

Springfield, IL · On-site

$35 - $45/hr

We are seeking an IT Manager, Desktop Support to lead a distributed team of Technical Support Analysts and Senior Technical Support Analysts supporting three U.S. locations, as well as remote field ...

Harris

Desktop Support Analyst- H

York, ME · On-site

$23 - $30.75/hr

Information Technology Overview The Desktop Support Analyst provides crucial second-line support as a key member of our Managed Services team. This role is responsible for assisting internal users ...

Altera Digital Health

Desktop Support Analyst- H

York, ME · On-site

$23 - $30.75/hr

Information Technology Overview The Desktop Support Analyst provides crucial second-line support as a key member of our Managed Services team. This role is responsible for assisting internal users ...

360 IT Professionals

Desktop Support Analyst

Houston, TX

$22.25 - $29.75/hr

Apart from this, we also provide IT Staffing services that can help your organization to a great ... Houston TX 77041 Duration : 6-12 Months Job & Responsibilities Desktop Support Analyst I is ...

CareOne

Desktop Support Analyst - CS

Houston, TX · On-site

$21 - $28/hr

Now Hiring - Desktop Support Analyst - The Desktop Support Analyst will be responsible for, but not ... Answer calls and respond to emails related to IT support * Use remote access software to ...

CareOne

Desktop Support Analyst - CS

Houston, TX · On-site

$21 - $28/hr

Now Hiring - Desktop Support Analyst - The Desktop Support Analyst will be responsible for, but not ... Answer calls and respond to emails related to IT support * Use remote access software to ...

MCI RPOaas

Desktop Support Technician III

Savannah, GA

$50K - $55K/yr

Overview IT DESKTOP SUPPORT OnBrand24 is a rapidly growing, industry leading business process outsourcing and software development organization. As a high growth organization with an entrepreneurial ...

MDAEdge

Desktop Support Analyst

Egg Harbor City, NJ · On-site

$22.25 - $29.75/hr

MDAEdge is a company focused on enhancing corporate performance through IT services. The Desktop Support Analyst role involves supporting IT services, maintaining corporate technology systems, and ...

MDAEdge

Desktop Support Analyst

Linwood, NJ · On-site

$23.50 - $31.50/hr

MDAEdge is a company focused on enhancing corporate performance through IT services. The Desktop Support Analyst role involves supporting the Manager of IT Services by designing, developing, and ...

MCI RPOaas

Desktop Support Technician II

Savannah, GA · On-site

$40K - $55K/yr

Overview IT DESKTOP SUPPORT OnBrand24 is a rapidly growing, industry leading business process outsourcing and software development organization. As a high growth organization with an entrepreneurial ...

TeamSoft

Desktop Support Analyst

Cedar Rapids, IA · On-site

$20 - $28/hr

Desktop Support Analyst Location: Cedar Rapids, IA (on site 5 days/week) Pay Rate: $20/hr - $28/hr (variable dependent) Duration: 4+ months contract Description: Help Desk / Desktop Support resource ...

New

MDAEdge

Desktop Support Analyst

Somers Point, NJ · On-site

$23.75 - $31.75/hr

MDAEdge is a company focused on enhancing corporate performance through IT services. The Desktop Support Analyst role involves supporting the Manager of IT Services by designing, developing, and ...

MDAEdge

Desktop Support Analyst

Atlantic City, NJ · On-site

$23.25 - $31.50/hr

MDAEdge is a company focused on enhancing corporate performance through IT services. The Desktop Support Analyst role involves supporting the Manager of IT Services by designing, developing, and ...

Stantec

Desktop Support Analyst

Boston, MA · On-site

$77K - $112K/yr

Take the next step in your IT career with Stantec as a Desktop Support Analyst supporting Information Technology Services. Collaborate with experienced Desktop Support and IT staff across the United ...

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All JobsIt Desktop Support Analyst Jobs

It Desktop Support Analyst information

See salary details

$10

$26

$39

How much do it desktop support analyst jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for it desktop support analyst in the United States is $26.89, according to ZipRecruiter salary data. Most workers in this role earn between $22.36 and $30.05 per hour, depending on experience, location, and employer.

What is the difference between It Desktop Support Analyst vs Network Support Technician?

AspectIt Desktop Support AnalystNetwork Support Technician
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA Network+, Cisco CCNA
Work EnvironmentOffice desktops, user support, hardware/software troubleshootingNetwork infrastructure, routers, switches, network troubleshooting
Employer & Industry UsageIT departments across various industries, help desksNetwork service providers, enterprise IT teams
Common Search/ComparisonYesNo

The It Desktop Support Analyst primarily focuses on supporting end-user desktops, hardware, and software issues within an organization. In contrast, a Network Support Technician specializes in maintaining and troubleshooting network infrastructure. While both roles require technical certifications and work in IT environments, their core responsibilities differ, making them distinct career paths within the IT industry.

What are the key skills and qualifications needed to thrive as an IT Desktop Support Analyst, and why are they important?

To thrive as an IT Desktop Support Analyst, you need a solid understanding of computer hardware, operating systems, troubleshooting, and often an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help analysts effectively assist users and resolve issues efficiently. These skills and qualities are vital for minimizing downtime, ensuring user productivity, and maintaining smooth IT operations.

What are some typical challenges an IT Desktop Support Analyst faces when supporting remote or hybrid employees?

Supporting remote or hybrid employees as an IT Desktop Support Analyst often involves troubleshooting connectivity issues, ensuring secure access to company systems, and managing a wide variety of devices and software configurations. Analysts must be adept at remote troubleshooting tools and clear communication, as users may have varying technical skills. Coordinating with other IT teams, such as network or security specialists, is common to resolve complex issues efficiently and maintain seamless support for all employees.

What is an IT Desktop Support Analyst?

An IT Desktop Support Analyst is a professional who provides technical assistance and support to users experiencing issues with their computer hardware, software, or network systems. They troubleshoot problems, install and configure computer systems, and ensure that end-users can effectively use technology in their daily work. These analysts act as the first point of contact for IT-related issues, often resolving problems remotely or in person. They also maintain documentation, manage user accounts, and may assist with deploying new equipment and software updates.
More about It Desktop Support Analyst jobs
What cities are hiring for It Desktop Support Analyst jobs? Cities with the most It Desktop Support Analyst job openings:
What states have the most It Desktop Support Analyst jobs? States with the most job openings for It Desktop Support Analyst jobs include:
What job categories do people searching It Desktop Support Analyst jobs look for? The top searched job categories for It Desktop Support Analyst jobs are:
It Desktop Support Analyst jobs near you
Infographic showing various It Desktop Support Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $55,937 per year, or $26.9 per hour.

IT Help Desk Support - Level II

K2 Staffing, LLC

Greensboro, NC

$22 - $28/hr

Full-time

Re-posted 21 days ago

Job description

Summary
Our client is a leading IT Solutions Company located in Greensboro, NC and they are in need of a Helpdesk Support Level II. A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific hardware and software.
Duties & Responsibilities
  • Deploying and managing Windows Servers and Active Directory
  • Designing Local Area Networks
  • Implementing and monitoring network security
  • Optimizing and maintaining network software and hardware
  • Building and deploying file servers and cloud computing solutions
  • Configuring and deploying VOIP solutions
  • Performing network infrastructure troubleshooting
  • Manage Microsoft Exchange Server
  • Telephone solutions
  • Monitors alert systems and take appropriate action as per guidelines.
  • Ability to use various messages in an event log to affect repairs.
  • Receive escalated service requests requiring an enhanced response.
  • New User On-boarding
Qualifications & Requirements
  • Four (4) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support
  • Ideally you will have one or more of the following certifications:
    • CompTIA Net+ and/or CompTIA Security+
      MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional
  • Provide desktop & end-user support for both Hardware and software.
  • Strong knowledge of common desktop applications such as MS Office Suite 2010/2013/2016, Adobe products and Intuit products.
  • Excellent troubleshooting skills with different Operating Systems such as Windows 7, Windows 8.1, Windows 10 and MAC OSX.
  • Knowledge of Active Directory, DHCP, DNS, Print Services, File Services, GPOs and other common Windows Server roles.
  • Familiar with SAS solutions such as Office 365 and Adobe CC.
  • History of network and firewall administration (Cisco, Sophos, Sonicwall).
  • Knowledge of server virtualization (VMWare ESXi; vCenter).
  • Have a solid, practical knowledge of system and application logs, as well as performance monitoring tools.
  • Excellent customer service skills (courteous, tactful, and professional demeanor).
  • Excellent written and verbal communication skills, with experience presenting to groups.
  • Reliable work ethic.
  • Having worked in an MSP environment is a major plus.