Internship Warm Line Counselor Jobs (NOW HIRING)

Job Title: Remote Clinical Counselor Floater 
** This position is primarily remote, but requires flexibility to support clients across time zones, including the ability to respond to surge assignments or travel needs that may arise with limited notice. Support may be required in person, on shore, or in an afloat deployed environment.** 
 

Summary  

The Remote Clinical Counselor Floater works as a full-time employee of Zeiders Enterprises and provides assessment and short-term, solution focused non-medical counseling services to eligible individuals, marital or intimate partners, families, and/or groups as part of the CNIC Fleet and Family Support Program (FFSP) Global Staffing Contract.  The Remote Clinical Counselor Floater will also carry SAIL case management responsibilities. SAIL is the Navy’s Sailor Assistance and Intercept for Life (SAIL) program, designed to allow for command support and involvement throughout a Sailor’s recovery following a suicide-related incident to optimize successful reintegration and to ensure mission readiness.  SAIL provides rapid-assistance clinical case management services addressing risk management, care coordination and reintegration assistance for Sailors identified during the period of highest risk after an event involving suicidal thoughts or behaviors. The Remote Clinical Counselor Floater will provide services remotely through telephone or Navy approved virtual platforms, and may also provide surge support in-person, on the shore, or in an afloat deployed environment Navy-wide. 

This position is primarily remote but requires flexibility to potentially serve clients in any time zone.  

Essential Duties and Responsibilities 

• Non-medical counseling: 
  • The scope of practice for non-medical counseling is limited to counseling services for other conditions that may be a focus of clinical attention and adjustment disorders. 
  • Conduct intake, screening, assessment, and referral of clients as appropriate.  
  • Provide individual and couples, and group counseling.  
  • Perform accurate assessment of the client’s presenting problem and plan effective treatment for that problem. 
  • Provide information about existing Navy programs such as in-person NMC Counseling Services at installations.  
  • Provide immediate intervention and risk assessment IAW best practices in the mental health community and educate 
  • Ensure adequate referral and follow-up of any case presenting suicidal or homicidal risk. 
  • Participate in regional quarterly quality assurance procedures to ensure that all clinical services provided are safe and of good quality. 
  • Maintain counseling case documentation in the FFSMIS Clinical Counseling Record System for all non-medical counseling assessment and counseling services IAW all applicable policies, laws, and instructions. 
  • Provide a warm handoff to the Family Advocacy Representative or FAP Victim Advocate for clients wanting to make a restricted domestic abuse report. 
  • Provide a warm handoff to the Sexual Assault Response Coordinator or SAPR Victim Advocate for clients wanting to make a restricted sexual assault report. 
  • Intervene in crisis situations, using sound professional judgment, ethical practice, and common sense. 
  • Provide temporary surge support (telephonically and through Navy authorized virtual platforms) across additional Navy Regions on an as-needed basis when there is an increased number of cases within a region. 
  • Other duties as assigned. 
• SAIL case management: 
  • Receive Command and non-Command referrals and make an introductory contact to referred Sailors to provide information about the SAIL program. 
  • Provide an initial clinical assessment and ongoing risk assessments using the Columbia Suicide Severity Risk Scale (C-SSRS).  Provide ongoing safety planning using the Veterans Affairs Safety Plan. 
  • Collaborate closely with Sailor’s Command providing routine updates regarding sailor risk, safety, and progress in their recovery in accordance with the DoDI 6490.08. 
  • Provide clinical case management to Sailors enrolled in SAIL per published protocols and procedures. Ensure enrolled Sailors are connected to behavioral health providers and other supportive resources, as indicated, throughout SAIL engagement.  
  • Ability to intervene in crisis situations, using sound professional judgment, ethical practice, and common sense.  Maintain SAIL case documentation IAW all applicable policies, laws, and instructions. 
  • Other duties as assigned. 

Required Qualifications  

• Master’s degree in counseling accredited by the Council for Accreditation of Counseling and Related Educational Programs; a master’s degree in social work accredited by the Council on Social Work Education, a master’s degree in marriage and family therapy accredited by the Commission on Accreditation of Marriage and Family Therapy Education, or a doctoral degree in clinical or counseling psychology and a one-year clinical internship accredited by the American Psychological Association. 

• Current, valid and unrestricted clinical license or certification from a state or U.S. territory authorizing independent clinical practice in the fields of professional counseling, clinical social work, marriage and family therapy or clinical/counseling psychology- LCSW (Licensed Clinical Social Worker), LMFT (Licensed Marriage and Family Therapist), LCP (Licensed Clinical Psychologist/ Licensed PhD in Psychology), LPC (Licensed Professional Counselor), LCPC (Licensed Certified Professional Counselor), LMHC (Licensed Mental Health Counselor)  

• Each Remote Clinical Counselor Floater must maintain current clinical credentials and privileges throughout their FFSP assignment. 

• A minimum of two years- of full-time, post-master’s supervised clinical experience. 

• Remote Clinical Counselor Floaters must meet or exceed the requirements for Tier II clinical practitioners.   

• Remote Clinical Counselor Floaters must meet the standards of professional and ethical conduct prescribed by their particular discipline or licensing board and demonstrate current clinical competence through at least periodic, direct-service clinical experience during the 2 years preceding hire. 

• 2+ years providing case management to clinical clients.  

• 1+ year experience providing clinical services on a telehealth platform. 

• Minimum of 6 months’ experience with assessing clients for suicidality, managing crises with suicidal clients and implementing safety plans. 

• Knowledge of standard documentation requirements for clinical services 

• Ability to locate resources and provide warm handoffs.  

• Broad knowledge of clinical and non-clinical support services for clients to make referrals to appropriate agencies or organizations. 

• Ability to prioritize tasks and possess strong time management skills; ability to handle a caseload of 25-30 and complete all notes in 48 hours. 

• Ability to work and thrive in a high-stress, fast-paced environment. 

• Ability to work effectively with diverse racial, ethnic, and socioeconomic backgrounds. 

• Proficiency in oral and written communication skills, to include case management and clinical documentation. 

• Knowledge of Microsoft Office Suite software and skilled in the use of office software. 

• Must be physically located within a reasonable commuting distance of a military installation. 

• Must have a dedicated professional workspace that that provides a secure, private environment suitable for telehealth clinical services and is free of distractions or personal commitments during the workday.    

• Must be flexible to support clients across time zones, including the ability to respond to surge assignments or travel needs that may arise with limited notice. Support may be required in person, on shore, or in an afloat deployed environment. 

Preferred Qualifications 

• Live local to the area of responsibility.  

• Knowledge of the difficulties of adjusting to general life stresses as well as those resulting from the requirements of military life 

• Experience providing short-term counseling to those within the military community 

• Knowledge of available military and community referral resources 

• Ability to effectively communicate directly with Command Leadership (Commanding Officer, Executive Officer, Command Master Chief) 

Other Requirements:   

All positions that require access to U.S. Government facilities and systems require U.S. Citizenship, and reliable transportation to travel to assigned locations and nearby facilities. 

Competencies 

To perform the job successfully, an individual should demonstrate the following competencie: 

• Ability to work both independently and as part of a team. 

• Customer Service-Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. 

• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. 

• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. 

• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. 

• Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results. 

• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. 

• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. 

• Maintain professional ethical boundaries with Sailors while deployed.  

Physical Requirements:  Uses personal computer, telephones, copiers, printers, and other office equipment. Sits, stands, bends, lifts, and moves intermittently during working hours. The employee must occasionally lift and/or move up to 10 pounds.  

Due to potential worldwide travel, vaccinations may be needed per CDC guidelines. Upon employment, candidate must apply for and maintain a U.S. passport. 

Work Environment: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Must have a dedicated professional workspace that provides a secure, private environment suitable for telehealth clinical services and staff supervision and is free of distractions or personal commitments during the workday.      

Zeiders Enterprises, Inc. is an Equal Opportunity Employer 

Compensation is based on geographic location and experience. Wages are available upon request.

#Nationwide