Intern Itsm Jobs (NOW HIRING)

Description -

Job Summary

The Manager of Global Database Administration leads HP's enterprise database operations, overseeing a globally distributed team of HP employees and contingent workers responsible for Oracle, Microsoft SQL Server, and non-standard platforms (MongoDB, MySQL/MariaDB, PostgreSQL). This role combines technical leadership with vendor management, SOX/ITGC compliance, financial oversight, and cross-functional collaboration to ensure the reliability, security, and performance of HP's mission-critical database infrastructure across on-premises and cloud environments.

• Direct end-to-end operations of HP's enterprise database portfolio across on-premises data centers and public cloud (Azure/AWS).
• Oversee architecture standards, monitoring tooling (Oracle Enterprise Manager, Microsoft System Center Operations Manager, Datadog), and the custom-built DB360 platform for automated password resets, maintenance scheduling, SOX reporting, and access management.
• Lead quarterly patching cycles across Oracle and SQL Server environments, coordinating downtime windows globally.
• Serve as the escalation point for P1/P2 database incidents, driving root cause analysis and recovery.
• Provide consulting on database-related inquiries, performance tuning, and architecture.
• Define database architecture and product roadmap for technologies the team supports.

• Own all SOX/ITGC database controls (AS.CS-D, AS.UAM-D) for Oracle and SQL Server.
• Serve as primary liaison to EY external auditors for database-related matters - coordinating walkthroughs, evidence gathering, and audit scheduling across APJ and AMS time zones.
• Manage Identity Governance and Administration (IGA) integration for database applications, ensuring proper entitlement ownership and access provisioning/revocation workflows.
• Author and maintain ITGC compliance language for vendor Statements of Work and manage SRS submissions for database tools.

• Lead a globally distributed team of HP employees and contingent workforce spanning the US, Singapore, and India.
• Manage performance reviews, compensation/promotion nominations (TCP), and career development.
• Ensure 24/7 operational coverage through effective shift management and escalation paths globally across AMS and APJ.
• Develop talent pipelines through intern programs and mentoring.

• Manage the vendor relationship for database operations, including SOW authoring/negotiation, performance oversight, and engagement management.
• Own GDBA budget - PO creation/approval (HP Ariba), invoice management, cost center tracking, and project DBA pool allocation (~$262K+ annually).
• Partner with Business Planning (Finance) on FUFD budget flash reporting and cross-charge models.

• Partner with Microsoft on SQL Server licensing strategy and enterprise agreements.
• Collaborate with Cybersecurity on database account standards, vulnerability remediation, encryption (TDE), and open share compliance.
• Support enterprise initiatives including Datadog observability transition, CView/CMDB asset management, and ServiceNow integrations.

• 10+ years in enterprise database administration (Oracle and/or MS SQL Server) with 5+ years in management leading globally distributed teams.
• Deep technical expertise in Oracle RDBMS, SQL Server, and related technologies (RAC, database HA/DR architecture, Always On, replication, performance tuning, backup/recovery).
• Proven SOX/ITGC compliance experience - control design, evidence collection, and Big Four audit coordination.
• Vendor management experience with major IT outsourcing partners, including SOW negotiation and procurement processes.
• Budget and financial management experience including PO/PR workflows and cost center oversight.
• Strong understanding of cybersecurity policies as applied to database environments.

• Experience with cloud database environments (Azure SQL, AWS RDS, Oracle Cloud).
• Familiarity with Identity Governance and Administration (IGA) platforms (e.g., SailPoint, Saviynt) and automated access provisioning/revocation.
• Experience with observability/monitoring tools (Datadog, Splunk, OEM, SCOM).
• Background in ITSM processes (ServiceNow/ITIL) and Power BI reporting.

Impact & Scope
Impacts large functions and leads projects requiring knowledge of multiple disciplines or areas of HP.
Complexity
Uses managerial concepts and company objectives to resolve highly complex issues in creative and effective ways. May achieve goals through subordinate supervisors.

Pay & Benefits

The pay range for this role is $147,050 to $230,850 USD annually with additional

opportunities for pay in the form of bonus and/or equity (applies to United

States of America candidates only). Pay varies by work location, job-related

knowledge, skills, and experience.

Benefits:

HP offers a comprehensive benefits package for this position, including:

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including;
• 4-12 weeks fully paid parental leave based on tenure
• 11 paid holidays
• Additional flexible paid vacation and sick leave
• US benefits overview https://hpbenefits.ce.alight.com

The compensation and benefits information is accurate as of the date of this

posting. The Company reserves the right to modify this information at any time,

with or without notice, subject to applicable law.
Disclaimer
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

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Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP'sEEO Policy or read about your rights as an applicant under the law here: "Know Your Rights: Workplace Discrimination is Illegal"