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Intern Help Desk Technician Jobs (NOW HIRING)

Planet Depos

Help Desk Technician

Rockville, MD · On-site

$24.04 - $27/hr

Job Type Full-time Description The Help Desk Technician provides daily support to employees who are using software, hardware, or other computer systems and needs help completing tasks. They are ...

ATA Services Inc

Help Desk Technician

Santa Fe, NM · On-site

$26/hr

ATA Services is currently seeking to hire a Help Desk Technician to work on a temporary assignment with the State of NM - Department of Information Technology. This position is NOT remote . * Rate ...

Rigil Corporation

Help Desk Technician

Kings Bay, GA · On-site

$20 - $27/hr

Help Desk Technician About Rigil Rigil is an award-winning, woman-owned, small business that specializes in technology consulting, strategy consulting and product development. We value teamwork and ...

Next Step Systems

Help Desk Technician

Chicago, IL · On-site

$20.50 - $27.75/hr

Help Desk Technician, Oak Brook, IL Summary: This is a full time permanent Help Desk Technician position. We are looking for well-rounded technologists with experience working with small and mid ...

Key Technical Resources Inc

Help Desk

Alpharetta, GA · On-site

$19.50 - $26.25/hr

The Help Desk Technician will be an IT professional who provides technical assistance on computer systems and serves as the first contact for customers who need technical assistance over the phone or ...

Pomeroy

Help Desk Technician

Plano, TX · On-site

$18.75 - $25.25/hr

Help Desk Technician 1 Position Overview We are looking for a Help Desk Technician to join our team and serve as a first point of contact for customer and end-user questions and service requests.

Purple Communications Inc

Help Desk Technician

Austin, TX · On-site

$18.75 - $25.50/hr

Helpdesk Technician Help Desk Technician ZP Better Together is one of the nation's most extensive communication services for the deaf and hard of hearing communities. As a leading provider of onsite ...

Centstone

Help Desk Technician

Hartford, CT · On-site

$20 - $25/mo

Help Desk Technician Location: Onsite - Hartford, Connecticut Employment Type: W2 Only Work Authorization: US Citizens / Green Card Holders Only Duration: Long-Term Schedule: Monday-Friday, 8:00 AM ...

EDG Inc

Help Desk Technician

Metairie, LA · On-site

$18.50 - $25/hr

Help Desk Technician Date Opened: 4/6/2026 Location: Metairie Industry: Corporate Department: Information Technology Employment Type: Full-Time Regular Part-Time Available: No Eligible for US Work ...

The Rockridge Group

Help Desk Technician

Hackensack, NJ

$21.75 - $29.50/hr

Help Desk Technician Location: New Jersey Office Summary: Seeking a Help Desk Technician to join our Hackensack, New Jersey Office. Work schedule will be Monday through Friday 8:30 a.m. - 4:30 p.m.

First Coast Security

Help Desk Technician

Tampa, FL

$19 - $25.50/hr

As a Help Desk Technician, you will be responsible for troubleshooting and resolving technical issues, providing excellent customer service, and maintaining accurate records of all support requests.

The Rockridge Group

Help Desk Technician

Hackensack, NJ

$21.75 - $29.50/hr

HELP DESK TECHNICIAN POSITION: FULL TIME JOB SUMMARY: Prominent Mid Atlantic law firm with multiple regional office locations seeks a Help Desk Technician to join their Hackensack, New Jersey Office.

AA2IT

Help Desk Technician

$20.50 - $27.75/hr

AA2IT is seeking a Help Desk Technician to assist in reviewing open cases and facilitating their resolution. The role involves contacting technicians, logistics, and field managers for updates to ...

Edward Rose & Sons

Help Desk Technician

Bloomfield, MI · On-site

$19 - $25.75/hr

The Help Desk Technician provides first-level troubleshooting and technical support on Edward Rose & Son's applications and platforms. The Help Desk Technician gathers information and analyzes ...

Hirekeyz Inc

Help Desk Technician

Bristol, RI · On-site

$21 - $28.25/hr

Help Desk Technician Location: Bristol, RI (On-site at various Town facilities and remote as needed) Duration: Long Term Contract Job Summary: The Help Desk Technician provides first-line technical ...

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Intern Help Desk Technician information

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How much do intern help desk technician jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for intern help desk technician in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What does an intern help desk technician do?

An Intern Help Desk Technician assists users by troubleshooting hardware and software issues, responding to support requests, and helping to resolve technical problems. They may install and configure computer systems, provide guidance to users, and escalate complex issues to senior technicians. This role is often an entry-level position that provides hands-on experience with IT support and can be a stepping stone to more advanced positions in information technology.

What are some common challenges faced by intern help desk technicians, and how can they best prepare to overcome them?

Intern Help Desk Technicians often encounter challenges such as managing multiple support requests simultaneously, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To overcome these challenges, interns should focus on developing strong organizational skills, practice patience and active listening, and familiarize themselves with the organization's common software and hardware. Seeking guidance from more experienced team members and utilizing available knowledge bases can also help interns quickly build confidence and competence in the role.

What are the key skills and qualifications needed to thrive as an intern help desk technician, and why are they important?

To thrive as an Intern Help Desk Technician, you need a solid understanding of basic computer hardware, software troubleshooting, and familiarity with operating systems, often supported by coursework or entry-level IT certifications like CompTIA A+. Experience with ticketing systems, remote desktop tools, and common office software is typically required. Strong communication, patience, and problem-solving abilities are crucial for effectively assisting users and managing technical issues. These skills ensure timely and accurate technical support, promote user satisfaction, and create a foundation for growth in IT roles.

What is the difference between Intern Help Desk Technician vs Help Desk Technician?

AspectIntern Help Desk TechnicianHelp Desk Technician
CredentialsTypically pursuing or recently completed relevant certifications or degreesUsually holds certifications like CompTIA A+ or similar
Work EnvironmentInternship setting, often part-time or temporaryFull-time or part-time professional role in IT support
Employer UsageUsed by companies for training and entry-level supportEstablished role for ongoing technical support
Search IntentComparing entry-level support roles and internshipsLooking for professional IT support jobs

In summary, an Intern Help Desk Technician is typically a student or recent graduate gaining practical experience, often in a temporary or training capacity. A Help Desk Technician is a full-time professional responsible for ongoing technical support and troubleshooting within an organization.

Is an intern help desk technician a good entry-level IT job?

An intern help desk technician role is a common entry-level position in IT that provides hands-on experience with troubleshooting, customer support, and basic technical tasks. It helps develop foundational skills in hardware, software, and ticketing systems, making it a valuable starting point for a career in IT. However, the role typically offers limited responsibilities and lower pay compared to full-time positions, but it can lead to more advanced opportunities with experience and additional certifications.
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Intern Help Desk Technician jobs near you

Help Desk Technician

Planet Depos

Rockville, MD • On-site

$24.04 - $27/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

Job description

Job Type
Full-time
Description
The Help Desk Technician provides daily support to employees who are using software, hardware, or other computer systems and needs help completing tasks. They are responsible for troubleshooting problems through diagnostic tests and remote access to computers. They assist in coordinating PC hardware, software and peripheral installations, and upgrades. In addition, they provide support for telephony, operational activities, and other technologies, as directed. They must have sufficient technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and composed? to deal with demanding customers.
HELP DESK TECHNICIAN ESSENTIAL FUNCTIONS:
  • Provide phone and helpdesk support for local and off-site employees.
  • Diagnose system errors and other issues.
  • Follow-up with employees to ensure issues are resolved.
  • Assist with the onboarding and training of new employees.
  • Set up new employee accounts and delete terminated employee accounts.
  • Manage helpdesk tickets in a timely manner.
  • Utilize ticket tracking system to document all support incidents.
  • Assist with maintaining inventory of hardware, software and support assets.
  • Responsible for assisting employees with PC's, mobile devices, printers, and related equipment (monitor, keyboard, mouse, hard drives, etc).
  • Support software applications, including troubleshooting programs, testing, and applying new software releases.
  • A basic understanding of Cybersecurity technologies (MFA, DUO, MDM, etc.)
  • Meet SLA's, KPI's and Metrics as defined.
  • Primary onsite work at the Rockville Md. Office to assist in supporting the company's physical office (e.g., connections for employees' workstations and phones, wireless access points, routers, computer server room, etc.).
  • Possible additional travel may be required to satellite PD offices in the DMV area.
  • Possible after-hours/weekend work.
  • Ability to lift up to 50lbs
  • Perform other duties as assigned.

HELP DESK TECHNICIAN LOCATION:
Rockville, MD
HELP DESK TECHNICIAN SHIFT:
9:00am - 5:00pm EST Monday - Friday
HELP DESK TECHNICIAN COMPENSATION:
$24.04 - $27.00 per hour
BENEFITS:
  • Medical
  • Dental
  • Vision
  • Health Savings Account
  • Life Insurance
  • Voluntary Long Term Disability
  • PTO
  • Paid Holidays
  • 401(k)
  • Employee Assistance Program (EAP)
  • Maternity Leave

Requirements
Minimum of 2 years' experience in Information Technology, specifically in user support for hardware/software problems. Good understanding of computer systems? mobile devices? and other tech products. Ability to diagnose and solve basic technical issues. Must have great attention to detail and excellent verbal and written communication skills. Must be motivated, organized, and work well under pressure. Must be able to work well without direct supervision. Must have a strong sense of urgency and ability to prioritize. Ability to lift up to 50lbs Strong Background In: Microsoft Active Directory Active Directory User Management Group Policy Management NTFS Permissions Office 365 and Azura cloud services Intune Management Conditional Access Policies Privileged Identity Management Office 2010 and above Required EOE M/F/D/V
Salary Description
$24.04 - $27.00 per hour

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