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Intake Manager Jobs in Springfield, MA (NOW HIRING)

Varite

Intake/Admissions Psych RN

Holyoke, MA · On-site

Intake/Admissions Psych Registered Nurse Location: Holyoke, MA Schedule: Full-time 40 Hours, Monday ... management, time management, delegating,coaching and team building skills; and be flexible ...

Perfect Care Inc.

Case Manager

Hartford, CT · Remote

$20.50 - $26.25/hr

... management and provide support in obtaining and maintaining entitlements ... Develop, implement, and monitor person-centered care plans throughout all stages, including intake ...

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Intake Manager information

See Springfield, MA salary details

$34.6K

$65.2K

$106.6K

How much do intake manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for intake manager in Springfield, MA is $65,155.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,700.00 and $76,900.00 per year, depending on experience, location, and employer.

What is an intake manager?

Intake Managers are professionals responsible for overseeing the initial assessment and processing of clients, cases, or applications within an organization. They coordinate the intake process to ensure that information is accurately gathered, requirements are met, and clients are directed to the appropriate services or departments. Intake Managers often work in healthcare, legal, social services, or customer service settings and play a critical role in ensuring a smooth entry experience for new clients or cases.

What does an intake manager do?

The job duties of an intake manager involve working to assist patients or clients in accessing the services that they need. In this career, you may do an initial evaluation to assess the needs of each patient, collect documentation, and facilitate referrals if necessary. Your responsibilities could also involve insurance verification or the collection of other administrative information. This position is common in the medical field in hospitals and clinics. You may also find employment in mental health facilities, crisis centers, and nursing homes.

What skills and qualifications are needed to be an intake manager?

To thrive as an Intake Manager, you need strong organizational skills, experience with case management, and typically a background in social services, healthcare, or law, often with a relevant degree. Familiarity with client management systems, intake software, and data entry tools is usually required. Excellent interpersonal skills, attention to detail, and problem-solving abilities help Intake Managers effectively assess client needs and coordinate services. These skills ensure efficient, accurate intake processes that support client satisfaction and organizational effectiveness.

What challenges do intake managers face when balancing high volumes of incoming cases with quality standards?

Intake Managers often encounter the challenge of managing large volumes of new cases or clients while ensuring that each intake is processed accurately and efficiently. Balancing speed with thoroughness is crucial, as errors or omissions during intake can impact downstream workflows and client satisfaction. Successful Intake Managers employ strong organizational skills, leverage technology to streamline data collection, and work closely with their teams to distribute workloads effectively. Open communication with other departments also helps address bottlenecks and maintain quality standards.

What is the difference between Intake Manager vs Case Coordinator?

AspectIntake ManagerCase Coordinator
CredentialsOften requires a bachelor's degree in social work, healthcare, or related fieldTypically requires a high school diploma or associate degree, with some roles preferring social services training
Work EnvironmentHealthcare facilities, social service agencies, or clinicsCommunity organizations, healthcare settings, or social service agencies
Primary ResponsibilitiesOverseeing client intake processes, managing initial assessments, coordinating servicesSupporting clients through case management, scheduling, and follow-up

While both roles involve client interaction and service coordination, Intake Managers focus on overseeing the intake process and initial assessments, often in healthcare or social service settings. Case Coordinators typically handle ongoing case management and client support. The roles complement each other but differ in scope and responsibilities.

More about Intake Manager jobs

What are the most commonly searched types of Intake jobs in Springfield, MA?

The most popular types of Intake jobs in Springfield, MA are:

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The top searched job categories for Intake Manager jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Intake Manager jobs?

Cities near Springfield, MA with the most Intake Manager job openings:

Intake Manager jobs near you
Infographic showing various Intake Manager job openings in Springfield, MA as of August 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 76% Physical, 2% Hybrid, and 22% Remote job distribution, with an average salary of $66,637 per year, or $32 per hour.

Intake Coordinator | Los Campeones

Chicopee, MA • On-site

Gándara Center
See more jobs at Gándara Centerexternal

$21.66/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Job description

 Why Work for Gandara:

Explore the career pathways in Behavioral Health, Substance Use and Recovery, Community Based Clinical services, Adolescent and Family services, Adult Residential, Maintenance and Administration! Whether that is in an entry level or leadership role, Gandara will provide the tools and resources to better enhance your career growth. The opportunities are presented with the ability to transition your skills and experience in meeting the organizations mission. There is grand landscape of opportunities that supports the community we serve, so Join the Gándara team today! 

Benefits:

  • Retirement Plan 403(b)
  • Health, Dental, Vision, Pet and Life Insurance
  • Paid vacations
  • Paid holidays
  • 8 discretionary days
  • Mileage Reimbursement

Salary: $21.66

Additional Benefits:

  • Career Growth Opportunities
  • Culturally Diverse population
  • Clinical Licensing Support 

Job Title: Intake Coordinator

Work Location: Chicopee, Ma.

 

*Bilingual Candidates Encouraged to Apply 

*EOE M/F/D/V

*Union/Non-Union

 

Job Summary:

Employees in this role are considered support staff for office management needs. This includes secretarial duties and clerical responsibilities. Employees are also responsible for the tracking and monitoring of all CBHI/ CSA referrals and performing other Manage Care Entities process and procedures. This includes assuring performance specifications are followed, marketing of program, analyzing data, and reporting on referrals, waitlist, and discharges.  

Duties and Responsibilities:

 Client Service Responsibilities

  • MABHA
  • Referral Tracking
  • Waitlist Tracking and Compliance Calls
  • Opening/ Closing Electronic Health Record Packets
  • CSA Workbooks
  • Referral Source Tracking
  • Marketing
  • Contacting referral sources from waitlist when immediate openings are available
  • Informing admin about waitlist status or need for referrals via email
  • Scheduling Presentations for admin to generate referrals
  • Supervise the according program/ staff.       
  • Participate in monthly department meetings.
  • Office Management; i.e. Supply ordering, supply tracking, and any other office needs
  • Performs other related duties and responsibility as assigned by Supervisory Staff

     Administrative Responsibilities/ Record Keeping

    • Data Entry
    • Reporting on monthly numbers (i.e. number of referrals, number of opening/ closings, etc.)
    • Management of closed charts/ storage
    • Receptionist and other clerical duties

     Knowledge, Skills, and Abilities Required

    • Ability to work with Target Population
    • Ability to work independently and as part of a team
    • Ability to structure and Organize job responsibilities with minimal supervision
    • Demonstrate good verbal and written communication skills
    • Displays sound judgement
    • Ability to provide goal-oriented services
    • Works well as a team member
    • Strong communication and writing skills
    • Bilingual: (Spanish/English & Nepali/English)

    Minimum Qualifications:

    • High school degree or equivalent; post-secondary education an asset
    • At least 2 years of clerical experience
    • Bilingual skills in Spanish-English required
    • Microsoft Office proficient (e.g. Excel, Word, Power Point)
    • Flexibility to work shifts, including evenings, as required
    • Ability to organize, prioritize and work under extreme work pressure, heavy workloads and deadlines
    • Positive attitude and work ethic
    • Excellent verbal and communication skills
    • Must be team oriented
    • To provide supervision as indicated of the consumer’s prescribed medications and record this in his/her progress notes.
    • To adhere to program and agency policies and procedures.
    • To attend all staff meetings and all trainings as required by the funding source and/or the Agency.
    • Represents Agency in a professional manner.

    The Gándara Mental Health Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training

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