Intake Manager Jobs in Springfield, MA (NOW HIRING)

JOB DESCRIPTION

POSITION TITLE:     Case Manager – Bilingual – Level 1

DEPARTMENT:         Clinical Services

FLSA STATUS:          Non-Exempt

PAY GRADE:             8

REPORTS TO:           Director of Program

GENERAL DESCRIPTION OF DUTIES

Based on CRT’s Steps to Success model, the Case Manager is responsible for the coordination of supervision, intake, referral and discharge of customers.  Daily monitoring of customer contacts and activities is a primary responsibility. The Case Manager conducts assessments of customer needs and coordinates referrals to Community Renewal Team programs and initiatives, as well as to other community resources.

SPECIFIC DUTIES AND RESPONSIBILITIES

ESSENTIAL JOB FUNCTIONS

The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

• Complete Intake Application on customer within STEPS System
• Interview customers on and/or off site as required.
• Assess and evaluate customer needs based on the Outcome Scale Matrix (OSM) Questionnaire and Summary Matrix
• Develop Individualized Service Plans, (ISP), for each customer that incorporates all special needs and outlines both short and long term goals.
• Coordinate customer referrals with social service system and other community support services.
• Monitor and document customer progress and adherence to Individualized Program including daily case file entries and/or possibly urinalysis collection if applicable.
• Provide reports to referring agencies including, but not limited to, progress reports, discharge summaries, aftercare plans and special reports.
• Provide individual counseling and facilitate groups.
• Provide community service work crew supervision if applicable.
• Ensure all intake information is, if required by program, accurately entered into STEPS and/or other systems as required.
• Collects demographic data, conducts pre-screening and assesses potential eligibility for CRT, DSS or other community-based resources.
• Facilitates information and referral services and documents outcomes resulting from such referrals.
• Facilitates customer access to community resources, including, but not limited to food, housing, clothing, school programs, vocational opportunities or services, life skills training and relevant mental health services.
• Maintains a caseload of customers in need of intensive case management or multiple service needs.
• Follow-up ever 3 months or as needed.
• Maintain customer file and information according to standard.

• Participate in, retain and incorporate training as required.
• Provide effective customer service including, but not limited to; greeting, receiving and addressing clients with respect and dignity at all times.
• Perform all duties relative to special programs/projects as required.
• Provide input and make recommendations regarding program/departmental policies, procedures and practices.
• Reports to and conducts additional duties as required by various funder guidelines and requirements.
• Filing, copying, scheduling appointments, answering phone calls and returning calls.
• Maintaining office equipment (copier and printer) and supplies.
• Performs all other duties as assigned.

MINIMUM TRAINING EXPERIENCE and health certifications

Associate's degree in Human Services, Criminal Justice, Social Work or related field, or responsible employment experience of at least three to five (3 to 5) years in Criminal Justice, Social Work or related field.  Education may be substituted with experience on a year-by-year basis. Knowledge of Human Services, Criminal Justice and the Court systems is preferred. Knowledge of substance abuse and target population is helpful. Counseling background preferred. Ability to interact with people of diverse backgrounds required. Ability to communicate effectively. Ability to compile written reports and maintain case notes. Must be available to work evenings, weekends, holidays and other shifts as necessary.  Schedules may be changed at any time to accommodate program needs. A medical and/or physical examination, including a TB vaccination may be required prior to appointment based on program requirements.

SPECIAL SKILLS, TRAININGS OR CERTIFICATIONS

Bilingual, Specialized training with HIV/AIDS, Drug and Alcohol Abuse and/or counseling, Domestic Violence and/or any other applicable training related to field of work. Intake and eligibility certification for all CRT programs including VITA, Energy Assistance, Early Care and Education, Eviction and Foreclosure Prevention and other CRT programs. Complete yearly mandatory training including confidentiality and HIPAA compliance. Content knowledge in employment education, financial literacy, prevention/ wellness education and housing.

ADA COMPLIANCE

Physical Ability: Tasks involve sedentary to light work, involving some reaching, handling, fingering and/or feeling of objects and materials.

Sensory Requirements: Some tasks require visual perception and discrimination. Some tasks require oral communications ability.

Environmental Factors: Tasks are regularly performed without exposure to adverse environmental conditions, such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature and noise extremes, machinery, vibrations, electric currents, traffic hazards, animals/wildlife, toxic/poisonous agents, violence, disease, or pathogenic substances

MINIMUM TRAINING EXPERIENCE and health certifications

Associate's degree in Human Services, Criminal Justice, Social Work or related field, or responsible employment experience of at least three to five (3 to 5) years in Criminal Justice, Social Work or related field.  Education may be substituted with experience on a year-by-year basis. Knowledge of Human Services, Criminal Justice and the Court systems is preferred. Knowledge of substance abuse and target population is helpful. Counseling background preferred. Ability to interact with people of diverse backgrounds required. Ability to communicate effectively. Ability to compile written reports and maintain case notes. Must be available to work evenings, weekends, holidays and other shifts as necessary.  Schedules may be changed at any time to accommodate program needs. A medical and/or physical examination, including a TB vaccination may be required prior to appointment based on program requirements.

SPECIAL SKILLS, TRAININGS OR CERTIFICATIONS

Bilingual, Specialized training with HIV/AIDS, Drug and Alcohol Abuse and/or counseling, Domestic Violence and/or any other applicable training related to field of work. Intake and eligibility certification for all CRT programs including VITA, Energy Assistance, Early Care and Education, Eviction and Foreclosure Prevention and other CRT programs. Complete yearly mandatory training including confidentiality and HIPAA compliance. Content knowledge in employment education, financial literacy, prevention/ wellness education and housing.

ADA COMPLIANCE

Physical Ability: Tasks involve sedentary to light work, involving some reaching, handling, fingering and/or feeling of objects and materials.

Sensory Requirements: Some tasks require visual perception and discrimination. Some tasks require oral communications ability.

Environmental Factors: Tasks are regularly performed without exposure to adverse environmental conditions, such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature and noise extremes, machinery, vibrations, electric currents, traffic hazards, animals/wildlife, toxic/poisonous agents, violence, disease, or pathogenic substances