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Intake Coordinator Jobs in Springfield, MA (NOW HIRING)

Gandara

Intake Coordinator | Los Campeones

Chicopee, MA · On-site

$21.66/hr

Intake Coordinator Work Location: Chicopee, Ma. *Bilingual Candidates Encouraged to Apply *EOE M/F/D/V *Union/Non-Union Job Summary: Employees in this role are considered support staff for office ...

J. Morrissey

Client Care Coordinator

West Hartford, CT · On-site

$18.25 - $24/hr

Intake Coordinator J. Morrissey has partnered with a privately owned healthcare practice based in CT. In this role, you will take incoming calls from potential patients, discuss their needs, goals ...

Posted today

Regard Healthcare

Intake Therapist

Cummington, MA · On-site

$36K - $42K/yr

Intake Therapist Location: Cummington, MA, 01026 Position Summary The Intake Counselor is responsible for completing the clinical intake and assessment process for individuals seeking admission into ...

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How much do intake coordinator jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for intake coordinator in Springfield, MA is $20.66, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $22.93 per hour, depending on experience, location, and employer.

What does an intake coordinator do?

An intake coordinator manages the registration process of patients or clients as they enter a health care facility for medical services. Your responsibilities as an intake coordinator include gathering patient records, taking medical histories, and obtaining any insurance information from the patient. Qualifications for this job include a high school diploma or GED certificate, computer skills, attention to detail, and previous administrative job experience. Some employers may require you to obtain a bachelor’s degree depending on the duties of the position.

What does an intake coordinator do?

An Intake Coordinator is responsible for managing the initial process of admitting clients or patients into a healthcare or social services facility. They gather and verify necessary information, complete required paperwork, and assess the needs of new clients to ensure they are directed to the appropriate services or departments. Intake Coordinators serve as the first point of contact, often providing information, answering questions, and facilitating communication between clients, families, and staff. Their role is crucial in ensuring a smooth and efficient intake process, contributing to overall client satisfaction and care.

What are the key skills and qualifications needed to thrive as an intake coordinator, and why are they important?

To thrive as an Intake Coordinator, you need strong organizational skills, attention to detail, and a background in healthcare administration or social services, often with an associate’s or bachelor’s degree. Familiarity with electronic health record (EHR) systems, scheduling software, and insurance verification tools is typically required. Excellent communication, empathy, and problem-solving abilities help Intake Coordinators effectively interact with patients and staff. These skills are crucial for ensuring accurate patient intake, efficient workflow, and a positive experience for both clients and the organization.

What are the main challenges intake coordinators face when managing high volumes of client referrals?

Intake Coordinators often encounter challenges related to efficiently processing a large number of client referrals while ensuring accuracy and compassion. Balancing administrative duties, timely communication, and thorough documentation can be demanding, particularly during peak periods. Successful coordinators develop strong organizational skills and leverage technology to track cases, prioritize urgent requests, and maintain clear communication with clients and interdisciplinary teams. This role requires adaptability and attention to detail to ensure clients receive appropriate and timely services.

What is the difference between an intake coordinator and a case manager?

An intake coordinator is responsible for initial client assessments, gathering information, and scheduling services, often working at the start of a client’s engagement. A case manager oversees ongoing client needs, coordinates services, and monitors progress throughout the case, requiring strong organizational and communication skills.
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Intake Coordinator jobs near you
Infographic showing various Intake Coordinator job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, 1% Temporary, and 2% Contract. Highlights an 78% Physical, 3% Hybrid, and 19% Remote job distribution, with an average salary of $43,957 per year, or $21.1 per hour.

Intake Coordinator

Springfield, MA • On-site

Behavioral Health Network, Inc.
Offices of Mental Health Practitioners • 1 - 5K employees
Learn more about Behavioral Health Network, Inc.external

$22 - $24/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 24 days ago

Job description

What We Offer:
  • Purpose-Driven Work - Make a meaningful impact in the lives of individuals, families, and communities throughout Western Massachusetts.
  • Professional Growth - Access ongoing training, mentorship, career development, and advancement opportunities across one of the region's largest behavioral health organizations.
  • Supportive Team Culture - Join a collaborative workplace guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.
  • Stability & Opportunity - Build your career with a well-established organization serving Western Massachusetts since 1938.
  • Comprehensive Benefits - Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.
  • Certified Great Place to Work - Work for an organization recognized for creating a positive and engaging employee experience.

What You Will Do:
The Intake Coordinator engages individuals seeking services in a professional, compassionate, and efficient manner to complete intake screenings and determine the most appropriate level of care and services. This position serves as a key point of contact for referral sources, clients, and program staff, ensuring timely communication, accurate documentation, and coordination of admissions and referrals. The Intake Coordinator utilizes knowledge of community resources, insurance verification processes, and ASAM Criteria to support individuals in accessing appropriate substance use disorder and behavioral health services.
Essential Job Functions
  • Navigate intake databases and complete required intake forms accurately and efficiently.
  • Verify client insurance coverage and benefits accurately.
  • Engage individuals in obtaining answers to intake questions in a proficient, respectful, and professional manner.
  • Clearly communicate admission expectations and program information to individuals served.
  • Schedule intake appointments for outpatient services at the time of referral.
  • Assist staff in determining when individuals may require referral to a higher or lower level of care.
  • Ensure aftercare needs are addressed when coordinating admissions.
  • Identify situations requiring transfer to crisis services or emergency responders based on risk assessment workflows and training.
  • Develop and maintain knowledge of ASAM Levels of Care and available behavioral health and substance use disorder programs and resources.

Who You Are:
  • High School Diploma or GED required.
  • Prior SUD intake experience preferred.
  • Experience verifying insurance benefits preferred.
  • General knowledge of substance use disorder treatment and behavioral health services.
  • Strong computer proficiency, including email, databases, and electronic health records (EHR).
  • Knowledge of community resources and behavioral health programming preferred.

PAY: $22.00-$24.00
SHIFT: Sunday (8am-4:30pm), Monday (11:30am-8pm), Tuesday (8am-4:30pm), Wednesday (8am-4:30pm) Thursday (8am-4:30pm)
FRIDAY AND SATURDAY OFF
We Hire for HEART!
Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values-Humanity, Empowerment, Accountability, Respect, and Teamwork-guide how we lead, serve, and support one another. If you're ready to bring your skills and experience to a mission-driven organization where your work can make a meaningful difference, we'd love to hear from you.
How do I apply?
If you are interested in this opportunity, please click "Apply for Job" below or visit our website at www.bhnworks.org and click on "Browse All Jobs" to apply! You can also email your resume to Elisa Auker at elisa.auker@bhninc.org.
BHN is committed to social justice and diversity and strongly encourages diverse candidates to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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