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Intake Coordinator Jobs in Springfield, MA (NOW HIRING)

Gándara Center

Intake Coordinator | Los Campeones

Chicopee, MA

$21.66/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Intake Coordinator Work Location: Chicopee, Ma. *Bilingual Candidates Encouraged to Apply *EOE M/F/D/V *Union/Non-Union Job Summary: Employees in this role are considered support staff for office ...

Gandara

Intake Coordinator | Los Campeones

Chicopee, MA · On-site

$21.66/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Intake Coordinator Work Location: Chicopee, Ma. *Bilingual Candidates Encouraged to Apply *EOE M/F/D/V *Union/Non-Union Job Summary: Employees in this role are considered support staff for office ...

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How much do intake coordinator jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for intake coordinator in Springfield, MA is $20.66, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $22.93 per hour, depending on experience, location, and employer.

What does an intake coordinator do?

An intake coordinator manages the registration process of patients or clients as they enter a health care facility for medical services. Your responsibilities as an intake coordinator include gathering patient records, taking medical histories, and obtaining any insurance information from the patient. Qualifications for this job include a high school diploma or GED certificate, computer skills, attention to detail, and previous administrative job experience. Some employers may require you to obtain a bachelor’s degree depending on the duties of the position.

What does an intake coordinator do?

An Intake Coordinator is responsible for managing the initial process of admitting clients or patients into a healthcare or social services facility. They gather and verify necessary information, complete required paperwork, and assess the needs of new clients to ensure they are directed to the appropriate services or departments. Intake Coordinators serve as the first point of contact, often providing information, answering questions, and facilitating communication between clients, families, and staff. Their role is crucial in ensuring a smooth and efficient intake process, contributing to overall client satisfaction and care.

What are the key skills and qualifications needed to thrive as an intake coordinator, and why are they important?

To thrive as an Intake Coordinator, you need strong organizational skills, attention to detail, and a background in healthcare administration or social services, often with an associate’s or bachelor’s degree. Familiarity with electronic health record (EHR) systems, scheduling software, and insurance verification tools is typically required. Excellent communication, empathy, and problem-solving abilities help Intake Coordinators effectively interact with patients and staff. These skills are crucial for ensuring accurate patient intake, efficient workflow, and a positive experience for both clients and the organization.

What are the main challenges intake coordinators face when managing high volumes of client referrals?

Intake Coordinators often encounter challenges related to efficiently processing a large number of client referrals while ensuring accuracy and compassion. Balancing administrative duties, timely communication, and thorough documentation can be demanding, particularly during peak periods. Successful coordinators develop strong organizational skills and leverage technology to track cases, prioritize urgent requests, and maintain clear communication with clients and interdisciplinary teams. This role requires adaptability and attention to detail to ensure clients receive appropriate and timely services.

What is the difference between an intake coordinator and a case manager?

An intake coordinator is responsible for initial client assessments, gathering information, and scheduling services, often working at the beginning of a client’s interaction. A case manager oversees ongoing client needs, develops care plans, and coordinates services throughout the case, requiring strong organizational and communication skills. Both roles may require knowledge of case management software and relevant certifications.
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Intake Coordinator jobs near you
Infographic showing various Intake Coordinator job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 10% Part Time, 1% Temporary, and 2% Contract. Highlights an 73% Physical, 1% Hybrid, and 26% Remote job distribution, with an average salary of $42,980 per year, or $20.7 per hour.

CBHI Intake Coordinator

Northeast Family Services

West Springfield, MA • On-site

$45K - $55K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Job description

Ready for a summer schedule that works for you?
Summer Fun Fridays at Northeast Family Services!
We close at 12:30pm every Friday from Memorial Day through Labor Day - giving our team more time to relax, recharge, and enjoy the summer sunshine!
Northeast Family Services is seeking an experienced professional to join our growing Massachusetts CBHI team as a CBHI Intake Coordinator!
The CBHI Intake Coordinator manages all aspects of the registration and admissions process for Northeast Family Services' five regions in Massachusetts. They are responsible for working closely and extensively with various referral sources throughout the entirety of the referral, waitlist, and assignment process, as well as maintaining client rosters for waitlist, active, transfer, and discharged clients. They process intake paperwork and required clinical documentation, such as comprehensive assessments and treatment plans. This role manages the Massachusetts Behavioral Health Access (MABHA) updates on a monthly basis. They are also responsible for answering incoming calls, gathering referral information, verifying insurance coverage, and scheduling clients' appointments.
To be successful in the CBHI Intake Coordinator position, you should be highly organized, detail oriented, and have a working knowledge of payer portals, co-pays, deductibles, and health insurance benefits. Top candidates will also have excellent interpersonal skills and work well as part of a multidisciplinary team that includes program directors, clinicians, nurse practitioners, and peers.
If you're looking for rewarding work, have professional experience in a behavioral health environment, and enjoy helping people obtain the support they need, don't miss this career opportunity!
This is a hybrid Opportunity!
Qualifications:
  • Experience working with and helping clients/families with complex behavioral health needs
  • Must have prior experience with behavioral health field and familiarity with CBHI performance specifications
  • Extensive knowledge or experience of assessing for appropriate level of care for CBHI services and the capacity to effectively manage and/or triage crisis, safety and risk.
  • At least 1 year of patient intake and scheduling experience
  • Experience reviewing comprehensive assessments and treatment plans
  • Working knowledge of insurance benefits and authorizations
  • Strong computer literacy, including MS Office and Electronic Health Records (EHR)
  • Ability to keep client and company confidences
  • Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress
  • Strong time management and organizational skills
  • Applicants must be authorized to work in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time
  • Access to a laptop or CPS, high speed secure internet, and a phone required for FFS positions
  • Access to high speed secure internet required for Full Time positions

Benefits:
  • Summer Fun Fridays! Early Friday closures at 12:30pm from Memorial Day through Labor Day Health, dental & vision
  • 3 weeks paid vacation
  • 11 paid holidays (including Juneteenth, the day after Thanksgiving, Christmas Eve, and NY Eve.)
  • Generous sick time including mental health days
  • After 1 year-401k retirement plan with up to 4% match
  • Voluntary short and long-term disability
  • Voluntary Life Insurance
  • Longevity award - Monetary bonus and a vacation day annually
  • Company provided laptop and cell phone
  • Personal cell phone discount

Hours:
  • Full Time Salary: $45,000 to $55,000

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