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Intake Scheduling Coordinator Jobs in Springfield, MA

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Intake Scheduling Coordinator information

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$11

$21

$31

How much do intake scheduling coordinator jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for intake scheduling coordinator in Springfield, MA is $21.16, according to ZipRecruiter salary data. Most workers in this role earn between $17.26 and $23.46 per hour, depending on experience, location, and employer.

What does an intake scheduling coordinator do?

An Intake Scheduling Coordinator is responsible for managing the initial appointment scheduling process for new clients or patients in healthcare or service organizations. They serve as the first point of contact, gathering necessary information, verifying insurance or eligibility, and coordinating schedules between clients and providers. Their role ensures that appointments are booked efficiently and that all required documentation is in order, contributing to a smooth intake process. They often communicate with both clients and staff to resolve scheduling conflicts and provide updates as needed.

What are the key skills and qualifications needed to thrive as an intake scheduling coordinator?

To thrive as an Intake Scheduling Coordinator, you need strong organizational skills, attention to detail, and experience in scheduling or healthcare administration, typically supported by a high school diploma or equivalent. Familiarity with scheduling software, electronic health record (EHR) systems, and office productivity tools is often required. Excellent communication, multitasking, and problem-solving abilities help build rapport with patients and coordinate efficiently with internal teams. These skills ensure smooth patient intake processes and optimize the workflow, ultimately enhancing patient satisfaction and operational efficiency.

How does an intake scheduling coordinator typically collaborate with clinical and administrative teams?

As an Intake Scheduling Coordinator, you will regularly communicate with both clinical staff, such as nurses and therapists, and administrative teams to ensure appointments are scheduled efficiently and patient needs are accurately addressed. You'll act as a liaison, relaying important information about patient availability, insurance requirements, and provider schedules. Effective collaboration is essential for minimizing scheduling conflicts, improving patient flow, and ensuring a positive experience for both patients and staff. This role often requires balancing multiple priorities and adapting quickly to changes in schedules or patient needs.

What is the difference between Intake Scheduling Coordinator vs Medical Receptionist?

AspectIntake Scheduling CoordinatorMedical Receptionist
CredentialsHigh school diploma; some roles may require certification in medical office administrationHigh school diploma; on-the-job training often provided
Work EnvironmentHealthcare clinics, hospitals, outpatient centersMedical offices, clinics, hospitals
Primary ResponsibilitiesScheduling patient appointments, managing intake forms, coordinating with providersGreeting patients, answering phones, checking in patients, administrative tasks

The Intake Scheduling Coordinator primarily focuses on managing appointment schedules and patient intake processes, often requiring organizational skills and some healthcare knowledge. In contrast, the Medical Receptionist handles front-desk duties like greeting patients and administrative support. While both roles work in healthcare settings, the Coordinator's role is more specialized in scheduling and intake management.

What job categories do people searching Intake Scheduling Coordinator jobs in Springfield, MA look for?

The top searched job categories for Intake Scheduling Coordinator jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Intake Scheduling Coordinator jobs?

Cities near Springfield, MA with the most Intake Scheduling Coordinator job openings:

Intake Scheduling Coordinator jobs near you

Clinic Billing Scheduling Coordinator

Easthampton, MA • On-site

Northeast Center for Youth & Families, Inc. (NCYF)
Individual, Family and Community Social Assistance • 51 - 200 employees
Learn more about Northeast Center for Youth & Families, Inc. (NCYF)external

$24/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

Benefits:

401(k)

Employee discounts

Health insurance

Paid time off

Vision insurance

Who is NCYF?

Northeast Center for Youth & Families, Inc. (NCYF) is made up of a team of devoted and highly skilled professionals and paraprofessionals who provide quality care to the individuals we serve. Our agency is led by a passionate and involved leadership team based out of our Easthampton main office.

Clinic Billing & Scheduling Coordinator--$24.00 per hour

Northeast Center for Youth & Families, Inc. (NCYF) seeks a full-time Clinic Billing & Scheduling Coordinator for their Outpatient Clinic in Easthampton, MA. The Clinic Billing & Scheduling Coordinator is responsible for completing 3rd Party Billing functions to aid in the accuracy of claims for services rendered by our providers. The Clinic Billing & Scheduling Coordinator will assist in tracking and obtaining client payments owed, and this position will handle processing all referrals, schedule appointments, and verify current insurance for clients.

The Clinic Billing & Scheduling Coordinator duties include:

Run BRS error report weekly

Review Client payments and apply to claims weekly

Track Claims & Follow-up with 3rd party billing company regarding claim denials

Review Client billing statements

Collect client balances outstanding and issue DNS warnings

Scheduling Coordinator Duties:

Process referrals; set up intakes; verify insurance.

Schedule follow up appointments for APRN and Psychiatrist.

Process new referrals and set up appointments for clinic.

Process new referrals and set up appointments

Send out on-call files - releases (ROI) and consents (consent to treatment and telehealth).

Administrative Duties:

Run insurance eligibility and enter clinical authorizations as needed

Assist in copayment/balances owed collections as well as verification of financial information

Respond to all intake calls, voicemails, website inquiries, and emails within 1-2 business days.

Run insurance eligibility and enter clinical authorizations as needed

Perform other duties as assigned by Supervisor

To be qualified, candidates must possess the following:

Medical Billing & Coding Certification

Experience- 3-5 years of experience working with 3rd party billing and scheduling related responsibilities required.

Approved CORI, DCF background checks

NCYF provides paid training for all employees. We offer competitive wages, a dynamic work environment & the following benefits: Medical/Dental Insurance; Disability; Group Term Life/Voluntary Life; 401k Retirement; Paid Holidays/Vacation/Personal/Sick time; Whole Life, Critical Illness, Accident Insurance; Medical and Dependent Care Flexible Spending Accounts; Employee Assistance Program (EAP), Tuition Reimbursement, and Member Discounts.

AA/EOE: we believe diversity strengthens our organization!

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