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Intake Scheduling Coordinator Jobs in Springfield, MA

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Intake Scheduling Coordinator information

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$11

$21

$31

How much do intake scheduling coordinator jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for intake scheduling coordinator in Springfield, MA is $21.16, according to ZipRecruiter salary data. Most workers in this role earn between $17.26 and $23.46 per hour, depending on experience, location, and employer.

How does an Intake Scheduling Coordinator typically collaborate with clinical and administrative teams?

As an Intake Scheduling Coordinator, you will regularly communicate with both clinical staff, such as nurses and therapists, and administrative teams to ensure appointments are scheduled efficiently and patient needs are accurately addressed. You'll act as a liaison, relaying important information about patient availability, insurance requirements, and provider schedules. Effective collaboration is essential for minimizing scheduling conflicts, improving patient flow, and ensuring a positive experience for both patients and staff. This role often requires balancing multiple priorities and adapting quickly to changes in schedules or patient needs.

What does an Intake Scheduling Coordinator do?

An Intake Scheduling Coordinator is responsible for managing the initial appointment scheduling process for new clients or patients in healthcare or service organizations. They serve as the first point of contact, gathering necessary information, verifying insurance or eligibility, and coordinating schedules between clients and providers. Their role ensures that appointments are booked efficiently and that all required documentation is in order, contributing to a smooth intake process. They often communicate with both clients and staff to resolve scheduling conflicts and provide updates as needed.

What is the difference between Intake Scheduling Coordinator vs Medical Receptionist?

AspectIntake Scheduling CoordinatorMedical Receptionist
CredentialsHigh school diploma; some roles may require certification in medical office administrationHigh school diploma; on-the-job training often provided
Work EnvironmentHealthcare clinics, hospitals, outpatient centersMedical offices, clinics, hospitals
Primary ResponsibilitiesScheduling patient appointments, managing intake forms, coordinating with providersGreeting patients, answering phones, checking in patients, administrative tasks

The Intake Scheduling Coordinator primarily focuses on managing appointment schedules and patient intake processes, often requiring organizational skills and some healthcare knowledge. In contrast, the Medical Receptionist handles front-desk duties like greeting patients and administrative support. While both roles work in healthcare settings, the Coordinator's role is more specialized in scheduling and intake management.

What are the key skills and qualifications needed to thrive as an Intake Scheduling Coordinator, and why are they important?

To thrive as an Intake Scheduling Coordinator, you need strong organizational skills, attention to detail, and experience in scheduling or healthcare administration, typically supported by a high school diploma or equivalent. Familiarity with scheduling software, electronic health record (EHR) systems, and office productivity tools is often required. Excellent communication, multitasking, and problem-solving abilities help build rapport with patients and coordinate efficiently with internal teams. These skills ensure smooth patient intake processes and optimize the workflow, ultimately enhancing patient satisfaction and operational efficiency.
What are popular job titles related to Intake Scheduling Coordinator jobs in Springfield, MA? For Intake Scheduling Coordinator jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Intake Scheduling Coordinator jobs in Springfield, MA look for? The top searched job categories for Intake Scheduling Coordinator jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Intake Scheduling Coordinator jobs? Cities near Springfield, MA with the most Intake Scheduling Coordinator job openings:
Intake Scheduling Coordinator jobs near you
Intake Coordinator

Intake Coordinator

Behavioral Health Network, Inc.

Springfield, MA • On-site

$21 - $24/hr

Full-time

Posted 5 days ago

Job description

The Intake Coordinator engages individuals seeking services in a professional, compassionate, and efficient manner to complete intake screenings and determine the most appropriate level of care and services. This position serves as a key point of contact for referral sources, clients, and program staff, ensuring timely communication, accurate documentation, and coordination of admissions and referrals. The Intake Coordinator utilizes knowledge of community resources, insurance verification processes, and ASAM Criteria to support individuals in accessing appropriate substance use disorder and behavioral health services.
Essential Job Functions
  • Navigate intake databases and complete required intake forms accurately and efficiently.
  • Verify client insurance coverage and benefits accurately.
  • Engage individuals in obtaining answers to intake questions in a proficient, respectful, and professional manner.
  • Clearly communicate admission expectations and program information to individuals served.
  • Schedule intake appointments for outpatient services at the time of referral.
  • Assist staff in determining when individuals may require referral to a higher or lower level of care.
  • Ensure aftercare needs are addressed when coordinating admissions.
  • Identify situations requiring transfer to crisis services or emergency responders based on risk assessment workflows and training.
  • Develop and maintain knowledge of ASAM Levels of Care and available behavioral health and substance use disorder programs and resources.

Qualifications
  • High School Diploma or GED required.
  • Prior SUD intake experience preferred.
  • Experience verifying insurance benefits preferred.
  • General knowledge of substance use disorder treatment and behavioral health services.
  • Strong computer proficiency, including email, databases, and electronic health records (EHR).
  • Knowledge of community resources and behavioral health programming preferred.

PAY: $21.00-$24.00
SHIFT: Sunday (8am-4:30pm), Monday (11:30am-8pm), Tuesday (8am-4:30pm), Wednesday (8am-4:30pm) Thursday (8am-4:30pm)
FRIDAY AND SATURDAY OFF
How do I apply?
If you are interested in this opportunity, please click "Apply for Job" below or visit our website at www.bhnworks.org and click on "Browse All Jobs" to apply! You can also email your resume to Elisa Auker at elisa.auker@bhninc.org.
BHN is committed to social justice and diversity and strongly encourages diverse candidates to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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