Intake Scheduling Coordinator Jobs in Springfield, MA

JOB DESCRIPTION

POSITION TITLE:                Case Manager- Level 1

DEPARTMENT:                   All Departments (non-clinical)

FLSA STATUS:                     Non-Exempt

PAY GRADE:                       8

REPORTS TO:                     Senior Case Manager – Level 2

GENERAL DESCRIPTION OF DUTIES

The purpose of this position is to support the Agency’s needs by providing support based on CRT’s Steps to Success model, the Case Manager is responsible for the coordination of supervision, intake, referral and discharge of customers.  Daily monitoring of customer contacts and activities is a primary responsibility. The Case Manager conducts assessments of customer needs and coordinates referrals to Community Renewal Team programs and initiatives, as well as to other community resources.

SPECIFIC DUTIES AND RESPONSIBILITIES

ESSENTIAL JOB FUNCTIONS

The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

• Complete Intake Application on customer within STEPS System
• Interview customers on and/or off site as required.
• Assess and evaluate customer needs based on the Outcome Scale Matrix (OSM) Questionnaire and Summary Matrix
• Develop Individualized Service Plans, (ISP), for each customer that incorporates all special needs and outlines both short- and long-term goals.
• Coordinate customer referrals with social service system and other community support services.
• Monitor and document customer progress and adherence to Individualized Program including daily case file entries and/or possibly urinalysis collection if applicable.
• Provide reports to referring agencies including, but not limited to, progress reports, discharge summaries, aftercare plans and special reports.
• Provide individual counseling and facilitate groups.
• Provide community service work crew supervision if applicable.
• Ensure all intake information is, if required by program, accurately entered into STEPS and/or other systems as required.
• Collects demographic data, conducts pre-screening and assesses potential eligibility for CRT, DSS or other community-based resources.
• Facilitates information and referral services and documents outcomes resulting from such referrals.
• Facilitates customer access to community resources, including, but not limited to food, housing, clothing, school programs, vocational opportunities or services, life skills training and relevant mental health services.
• Maintains a caseload of customers in need of intensive case management or multiple service needs.
• Follow-up every 3 months or as needed.
• Maintain customer file and information according to standard.
• Conducts home visits as needed.

• Participate in, retain, and incorporate training as required.
• Provide effective customer service including, but not limited to; greeting, receiving and addressing clients with respect and dignity at all times.
• Perform all duties relative to special programs/projects as required.
• Provide input and make recommendations regarding program/departmental policies, procedures, and practices.
• Reports to and conducts additional duties as required by various funder guidelines and requirements.
• Filing, copying, scheduling appointments, answering phone calls, and returning calls.
• Maintaining office equipment (copier and printer) and supplies.
• Must be available to work evenings, weekends, holidays, and other shifts as necessary. 
• Schedule may be changed at any time to accommodate program needs.
• Performs all other duties as assigned.

MINIMUM TRAINING EXPERIENCE and health certifications

Education: associate or bachelor’s degree in the Human Services field from an accredited college or university preferred.  Education may be substituted with experience on a year-by-year basis with responsible employment experience.

Minimum Years of Experience: three to five (3 to 5) years in Criminal Justice, Social Work, or related field preferred 

Active Certification: Specialized training with HIV/AIDS, Drug and Alcohol Abuse and/or counseling, Domestic Violence and/or any other applicable training related to field of work. Intake and eligibility certification for all CRT programs including VITA, Energy Assistance, Early Care and Education, Eviction and Foreclosure Prevention and other CRT programs. Complete yearly mandatory training including confidentiality and HIPAA compliance. Conducts home visits. Content knowledge in employment education, financial literacy, prevention/ wellness education and housing.

Knowledge of: Human Services programs; Outside Community-based resources for basic needs, Criminal Justice and the Court systems is preferred. Knowledge of substance abuse and target population helpful. Counseling background preferred. Ability to interact with people of diverse backgrounds required.

Demonstrate skills in: Ability to work with individuals from diverse racial/ethnic and economic backgrounds; Ability to maintain accurate and timely records; Strong Organizational Skills including the ability to handle multiple projects, write concise reports, plans, and correspondence; Solid Listening, verbal/written Communication, and Customer Service Skills; Ability to communicate effectively. Ability to compile written reports and maintain case notes; Proficiency in computer technology, software databases, Microsoft Office Suites are all required.

Bilingual: English/Spanish verbal & written - preferred.

Driving Required                 YES           Agency Vehicle   YES              Employee’s Own Vehicle YES

Active Driver License in good standing required upon hire and throughout employment.   

ADA COMPLIANCE

Physical Ability: Tasks involve sedentary to light work, involving some reaching, handling, fingering and/or feeling of objects and materials.

Sensory Requirements: Some tasks require visual perception and discrimination. Some tasks require oral communications ability.

Environmental Factors: Tasks are regularly performed without exposure to adverse environmental conditions, such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature and noise extremes, machinery, vibrations, electric currents, traffic hazards, animals/wildlife, toxic/poisonous agents, violence, disease, or pathogenic substances.