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New Patient Intake Coordinator Jobs in Springfield, MA

Simply Dental

Patient Coordinator

Ludlow, MA · On-site

$22 - $25/hr

At Simply Orthodontics, the Orthodontic Patient Coordinator is more than a front desk role -- you ... Coordinate appointments for new patient exams, adjustment visits, retainer checks, and follow-up ...

New

Simply Dental Management

Patient Coordinator

Ludlow, MA · On-site

$22 - $25/hr

At Simply Orthodontics, the Orthodontic Patient Coordinator is more than a front desk role - you ... Coordinate appointments for new patient exams, adjustment visits, retainer checks, and follow-up ...

New

Simply Dental

Orthodontic Patient Coordinator

Ludlow, MA · On-site

$23 - $25/hr

At Simply Orthodontics, the Orthodontic Patient Coordinator is more than a front desk role -- you ... Coordinate appointments for new patient exams, adjustment visits, retainer checks, and follow-up ...

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All JobsNew Patient Intake JobsNew Patient Intake Coordinator JobsNew Patient Intake Coordinator Jobs in Springfield, MA

New Patient Intake Coordinator information

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How much do new patient intake coordinator jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for new patient intake coordinator in Springfield, MA is $21.16, according to ZipRecruiter salary data. Most workers in this role earn between $17.26 and $23.46 per hour, depending on experience, location, and employer.

What does a new patient intake coordinator do?

A New Patient Intake Coordinator is responsible for gathering and verifying the information of new patients before their first appointment. This includes collecting personal, medical, and insurance details, scheduling initial visits, and ensuring all necessary paperwork is completed accurately. They serve as the first point of contact, helping new patients navigate the registration process and answering any questions. Their role is essential for ensuring a smooth and efficient onboarding experience for patients and the healthcare team.

What are the key skills and qualifications needed to thrive as a new patient intake coordinator?

To thrive as a New Patient Intake Coordinator, you need organizational skills, attention to detail, and familiarity with healthcare regulations, typically supported by a high school diploma or associate degree. Proficiency with electronic health record (EHR) systems, scheduling software, and insurance verification tools is crucial. Exceptional interpersonal skills, empathy, and professionalism help build rapport with patients and ensure accurate information gathering. These skills ensure a smooth intake process, support patient satisfaction, and contribute to efficient clinic operations.

What are some common challenges faced by a new patient intake coordinator, and how can they be effectively managed?

New Patient Intake Coordinators often juggle multiple tasks, including gathering accurate patient information, verifying insurance, and ensuring a smooth onboarding process. One common challenge is managing high volumes of calls and paperwork while maintaining attention to detail and providing excellent customer service. Effective time management, clear communication, and utilizing electronic health record (EHR) systems can help streamline processes and reduce errors. Building rapport with both patients and clinical staff is also key to overcoming obstacles and ensuring a positive patient experience.

What is the difference between New Patient Intake Coordinator vs Medical Office Assistant?

AspectNew Patient Intake CoordinatorMedical Office Assistant
CredentialsHigh school diploma; some roles may prefer certification in healthcare administrationHigh school diploma; certification varies (e.g., CMA, CCMA)
Work EnvironmentMedical clinics, hospitals, healthcare officesMedical offices, clinics, hospitals
Primary ResponsibilitiesScheduling new patients, collecting intake information, verifying insuranceScheduling, patient check-in, administrative support
Industry UsageCommon in healthcare settings focusing on patient onboardingWidespread in healthcare for administrative support

While both roles involve patient interaction and administrative tasks, the New Patient Intake Coordinator primarily focuses on onboarding new patients and managing their initial information, whereas the Medical Office Assistant handles broader administrative duties across the healthcare facility. Understanding these differences helps in choosing the right career path or job search focus.

What are popular job titles related to New Patient Intake Coordinator jobs in Springfield, MA?

For New Patient Intake Coordinator jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching New Patient Intake Coordinator jobs in Springfield, MA look for?

The top searched job categories for New Patient Intake Coordinator jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for New Patient Intake Coordinator jobs?

Cities near Springfield, MA with the most New Patient Intake Coordinator job openings:

New Patient Intake Coordinator jobs near you

Patient Intake Coordinator

Enfield, CT • On-site

Radiology Associates of Hartford
Outpatient Health Care • 51 - 200 employees
Learn more about Radiology Associates of Hartfordexternal

$18 - $20.50/hr

Full-time

Posted 10 days ago

Job description

Job Type
Full-time
Description
Schedule: Monday-Friday 8:30am-5pm
POSITION SUMMARY
Under the clinical direction of a radiologist and general supervision of the Director of Patient Access, the Patient Intake Coordinator supports daily front-office operations in an outpatient diagnostic imaging setting. This role is responsible for patient greeting, intake, registration, document verification, and coordinating accurate workflow to support imaging services. The Patient Intake Coordinator ensures exceptional customer service, accuracy, and compliance while maintaining a positive patient experience. Additional duties may be assigned based on operational needs.
ESSENTIAL RESPONSIBILITIES
  • Assist patients with completing required paperwork; enter, verify, and update demographics; obtain insurance information and photo ID as needed.
  • Address patients, staff, and visitors courteously, professionally, and promptly.
  • Provide registration and general assistance to patients.
  • Receive, verify, and process prescriptions or verbal orders in alignment with company policy.
  • Scan documents into the Electronic Medical Record system and confirm all order information prior to the patient's exam.
  • Verify referring provider's full name and address with the patient to ensure order accuracy.
  • Identify and collect payment agreements and self-pay patients.
  • Assist in training new staff on intake responsibilities and workflow.
  • Utilize all relevant software systems.
  • Maintain patient confidentiality per HIPAA and uphold rights related to privacy, fairness, and dignity.
  • Attend required meetings, training, and in-service educational sessions.
  • All other duties as assigned.

Requirements
KNOWLEDGE & SKILLS
  • Strong customer service and interpersonal communication abilities.
  • Ability to multitask efficiently while maintaining accuracy and attention to detail.
  • Competency with computers, data entry, and medical office software systems.

EDUCATION & EXPERIENCE
  • High School Diploma or GED required.
  • Computer experience required.
  • Medical terminology preferred.

Radiology Associates of Hartford is an Equal Opportunity Employer

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