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Intake Manager Jobs in Springfield, MA (NOW HIRING)

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Intake Client Associate

Hartford, CT · On-site

$21 - $24/hr

We're seeking a Intake Client Associate who is passionate about making a difference and driving ... Acquire, retain, and monitor key relationships with Case Managers for contribution towards meeting ...

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Intake Manager information

See Springfield, MA salary details

$34.6K

$65.2K

$106.6K

How much do intake manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for intake manager in Springfield, MA is $65,155.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,700.00 and $76,900.00 per year, depending on experience, location, and employer.

What does an intake manager do?

The job duties of an intake manager involve working to assist patients or clients in accessing the services that they need. In this career, you may do an initial evaluation to assess the needs of each patient, collect documentation, and facilitate referrals if necessary. Your responsibilities could also involve insurance verification or the collection of other administrative information. This position is common in the medical field in hospitals and clinics. You may also find employment in mental health facilities, crisis centers, and nursing homes.

What skills and qualifications are needed to be an intake manager?

To thrive as an Intake Manager, you need strong organizational skills, experience with case management, and typically a background in social services, healthcare, or law, often with a relevant degree. Familiarity with client management systems, intake software, and data entry tools is usually required. Excellent interpersonal skills, attention to detail, and problem-solving abilities help Intake Managers effectively assess client needs and coordinate services. These skills ensure efficient, accurate intake processes that support client satisfaction and organizational effectiveness.

What is the difference between Intake Manager vs Case Coordinator?

AspectIntake ManagerCase Coordinator
CredentialsOften requires a bachelor's degree in social work, healthcare, or related fieldTypically requires a high school diploma or associate degree, with some roles preferring social services training
Work EnvironmentHealthcare facilities, social service agencies, or clinicsCommunity organizations, healthcare settings, or social service agencies
Primary ResponsibilitiesOverseeing client intake processes, managing initial assessments, coordinating servicesSupporting clients through case management, scheduling, and follow-up

While both roles involve client interaction and service coordination, Intake Managers focus on overseeing the intake process and initial assessments, often in healthcare or social service settings. Case Coordinators typically handle ongoing case management and client support. The roles complement each other but differ in scope and responsibilities.

What challenges do intake managers face when balancing high volumes of incoming cases with quality standards?

Intake Managers often encounter the challenge of managing large volumes of new cases or clients while ensuring that each intake is processed accurately and efficiently. Balancing speed with thoroughness is crucial, as errors or omissions during intake can impact downstream workflows and client satisfaction. Successful Intake Managers employ strong organizational skills, leverage technology to streamline data collection, and work closely with their teams to distribute workloads effectively. Open communication with other departments also helps address bottlenecks and maintain quality standards.

What is an intake manager?

Intake Managers are professionals responsible for overseeing the initial assessment and processing of clients, cases, or applications within an organization. They coordinate the intake process to ensure that information is accurately gathered, requirements are met, and clients are directed to the appropriate services or departments. Intake Managers often work in healthcare, legal, social services, or customer service settings and play a critical role in ensuring a smooth entry experience for new clients or cases.
More about Intake Manager jobs

What are the most commonly searched types of Intake jobs in Springfield, MA?

The most popular types of Intake jobs in Springfield, MA are:

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For Intake Manager jobs in Springfield, MA, the most frequently searched job titles are:

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The top searched job categories for Intake Manager jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Intake Manager jobs?

Cities near Springfield, MA with the most Intake Manager job openings:

Intake Manager jobs near you
Infographic showing various Intake Manager job openings in Springfield, MA as of August 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 76% Physical, 2% Hybrid, and 22% Remote job distribution, with an average salary of $66,637 per year, or $32 per hour.

Practice Manager, Central Intake Call Center

Behavioral Health Network, Inc.

Springfield, MA • On-site

$75K - $97K/yr

Full-time

Re-posted 4 days ago

Job description

Practice Manager, Central Intake Call Center
The Practice Manager is responsible for the day-to-day operational effectiveness, administrative oversight, and client experience across BHN's CBHC and Behavioral Health Urgent Care: BHUC outpatient services. Working collaboratively with CBHC and BHUC leadership, the Practice Manager oversees operational performance, access, efficiency, and compliance with regulatory and contractual requirements across multiple sites. The Central Intake Practice Manager collaborates effectively with outpatient CBHC and BHUC clients while working closely with Access Intake, scheduling, administrative support, and crisis teams.
The Practice Manager ensures organizational initiatives are implemented with fidelity, identifies operational gaps, and leads workflow redesign, training, and change initiatives as needed. This position provides strength-based, systems-focused leadership that promotes consistency, accountability, and alignment with organizational goals and best practices.
What you will do:
  • Ensures customer service excellence in individuals served scheduling, Crisis, SUD, and Mental health call handling, and facilitates effective connections to care.
  • Collaborates with program management and intake supervisors to support efficient, timely, and high-quality BHN service delivery.
  • Improves access to care by efficiently routing individuals to available clinicians and reducing wait times.
  • Manages telephone and voicemail systems in a timely, professional, and welcoming manner.
  • Maintains knowledge of insurance carriers and oversees collection of copayments and self-pay processes.
  • Manages and maintains telephone and voicemail systems, in a timely and welcoming manner, addressing individual served concerns/complaints timely.
  • Reassigns and addresses phone tree needs during emergent situations, inclement weather, and site closures.
  • Assists with scheduling, reassigning clinicians, and addressing scheduling needs in collaboration with CBHC & BHUC staff.
  • Demonstrates knowledge and understanding of all workflows and processes of the division. Implements change when needed.
  • Monitors and evaluates key operational metrics to ensure alignment with organizational and divisional expectations, including access scheduling, call standards, KPI's, and contractual requirements of CBHC & BHUC programs.
  • Monitors, audits and reviews incoming calls and monthly reports on a regular (weekly -monthly) basis to ensure quality screenings, appropriate call destination and customer service excellence from all staff.
  • Leverages performance data and KPIs to enhance access to care and enable staff to adjust practices based on client needs
  • Manages remote hybrid staff efficiently, ensuring productivity, accountability, and compliance with organizational standards.
  • Provides quality assurance oversight, ensures timely correction of staff errors, and addresses complaints efficiently, develops performance improvement plans when standards are not met.
  • Trains, coaches, and mentors staff on workflows, policies, corrective action plans (CAPs), performance improvement plans (PIPs), and documentation standards per BHN guidelines.
  • Works to improve individuals served satisfaction and experience.

What you will bring:
  • Master's Degree in Human Services, Public Health, Business Administration, Organizational Psychology, or related field required.
  • Minimum 3 years' call center or intake experience.
  • Minimum 2 years' previous supervisory experience required.
  • Minimum 3 years' experience in the mental health/substance use field.
  • Excellent verbal and written communication skills.
  • Experience and/or training (or willingness to learn) working with individuals with co-occurring mental health and Substance Use Disorders (SUD).
  • Must have broad knowledge of mental illness.
  • Must have familiarity with collecting and organizing data from various sources, internet, word processing and email systems.
  • Demonstrates willingness and ability to treat challenging and diverse populations.
  • Demonstrates cultural competence in dealing with individuals with a variety of different cultural backgrounds.

PAY RANGE: $75,000 - $97,500 per year
We Hire for HEART!
Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care across Western Massachusetts. Our core values - Humanity, Empowerment, Accountability, Respect, and Teamwork - guide how we serve, how we collaborate, and how we support one another. If you're ready to use your organizational and communication skills to support clinicians and help individuals access timely behavioral health services, we'd love to hear from you.
How do I apply?
If you are interested in this opportunity, please click "Apply for Job" below or visit our website at www.bhnworks.org and click on "Browse All Jobs" to apply!
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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