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Intake Manager Jobs in Concord, MA (NOW HIRING)

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Intake Coordinator

Boston, MA · On-site

$19.50 - $26.50/hr

Manage the intake process for new behavioral health patients. * Schedule patient appointments in accordance with departmental scheduling guidelines. * Coordinate appointments with clinicians ...

New England Life Care

Intake Coordinator

Woburn, MA · On-site

$21 - $23/hr

The Intake Coordinator position has a Career Ladder in place. Candidates who achieve excellent ... Communicates effectively with pharmacy, reimbursement, materials management and delivery staff ...

TaraVista

Intake Coordinator, 36hr Nights

Devens, MA

$20 - $27.25/hr

Join us as Overnight Intake Coordinator Full Time 36 Hours weekdays 11p-7:30a plus every other ... Crisis management and time management skills. * Exhibit flexibility, creativity, and ability to ...

CivicMinds, Inc.

Intake support Specialist

Sudbury, MA · On-site

$18.50 - $24.75/hr

This position is responsible for managing call intake, triaging requests, creating and routing service cases, and resolving administrative and non-technical inquiries-allowing technical experts to ...

New England Life Care

Intake Coordinator

Canton, MA · On-site

$21 - $23/hr

The Intake Coordinator position has a Career Ladder in place. Candidates who achieve excellent ... Communicates effectively with pharmacy, reimbursement, materials management and delivery staff ...

Cooley

BIC Intake Specialist

Boston, MA · On-site

$72K - $99K/yr

Communicate with all users (named attorneys, their assistants, submitters, etc.) regarding above-referenced intake issues as well as any potential risk management procedures pertaining to the opening ...

Cooley

BIC Intake Specialist

Boston, MA

$72K - $99K/yr

Communicate with all users (named attorneys, their assistants, submitters, etc.) regarding above-referenced intake issues as well as any potential risk management procedures pertaining to the opening ...

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All JobsIntake JobsIntake Manager JobsIntake Manager Jobs in Concord, MA

Intake Manager information

See Concord, MA salary details

$38.8K

$73.3K

$119.8K

How much do intake manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for intake manager in Concord, MA is $73,255.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,700.00 and $86,400.00 per year, depending on experience, location, and employer.

What does an intake manager do?

The job duties of an intake manager involve working to assist patients or clients in accessing the services that they need. In this career, you may do an initial evaluation to assess the needs of each patient, collect documentation, and facilitate referrals if necessary. Your responsibilities could also involve insurance verification or the collection of other administrative information. This position is common in the medical field in hospitals and clinics. You may also find employment in mental health facilities, crisis centers, and nursing homes.

What skills and qualifications are needed to be an intake manager?

To thrive as an Intake Manager, you need strong organizational skills, experience with case management, and typically a background in social services, healthcare, or law, often with a relevant degree. Familiarity with client management systems, intake software, and data entry tools is usually required. Excellent interpersonal skills, attention to detail, and problem-solving abilities help Intake Managers effectively assess client needs and coordinate services. These skills ensure efficient, accurate intake processes that support client satisfaction and organizational effectiveness.

What is the difference between Intake Manager vs Case Coordinator?

AspectIntake ManagerCase Coordinator
CredentialsOften requires a bachelor's degree in social work, healthcare, or related fieldTypically requires a high school diploma or associate degree, with some roles preferring social services training
Work EnvironmentHealthcare facilities, social service agencies, or clinicsCommunity organizations, healthcare settings, or social service agencies
Primary ResponsibilitiesOverseeing client intake processes, managing initial assessments, coordinating servicesSupporting clients through case management, scheduling, and follow-up

While both roles involve client interaction and service coordination, Intake Managers focus on overseeing the intake process and initial assessments, often in healthcare or social service settings. Case Coordinators typically handle ongoing case management and client support. The roles complement each other but differ in scope and responsibilities.

What challenges do intake managers face when balancing high volumes of incoming cases with quality standards?

Intake Managers often encounter the challenge of managing large volumes of new cases or clients while ensuring that each intake is processed accurately and efficiently. Balancing speed with thoroughness is crucial, as errors or omissions during intake can impact downstream workflows and client satisfaction. Successful Intake Managers employ strong organizational skills, leverage technology to streamline data collection, and work closely with their teams to distribute workloads effectively. Open communication with other departments also helps address bottlenecks and maintain quality standards.

What is an intake manager?

Intake Managers are professionals responsible for overseeing the initial assessment and processing of clients, cases, or applications within an organization. They coordinate the intake process to ensure that information is accurately gathered, requirements are met, and clients are directed to the appropriate services or departments. Intake Managers often work in healthcare, legal, social services, or customer service settings and play a critical role in ensuring a smooth entry experience for new clients or cases.
More about Intake Manager jobs

What cities near Concord, MA are hiring for Intake Manager jobs?

Cities near Concord, MA with the most Intake Manager job openings:

Intake Manager jobs near you
Infographic showing various Intake Manager job openings in Concord, MA as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $73,255 per year, or $35.2 per hour.

Bilingual Central Intake Specialist

Central Boston Elder Services, Inc.

Roxbury, MA • On-site

$19.25 - $25.75/hr

Other

Posted 25 days ago

Job description

POSITION: Central Intake Specialist (Any Language)
DEPARTMENT: Home Care
DESIGNATION: Non-Union, Exempt
SUPERVISOR: Central Intake Manager
POSITION SUMMARY:
The Central Intake Specialist conducts assessments and assists individuals and families with developing comprehensive plans of care that promote safe and independent living in the community. Assessments can be performed in a number of different locations to help meet the unique needs of the individual. Discharge planning and providing options to support transitions from a community placement or hospital environment to the least restrictive setting are important features in trying to ensure the best outcome.
The Central Intake Specialist is a highly specialized expert, skilled at assessing an individual's circumstances, determining their needs, and recommending appropriate services along the continuum of care. The Bilingual Central Intake Specialist is typically the first person in the agency to see an individual, oftentimes in an acute situation, and therefore must be especially resourceful in developing initial service plans. Due to the highly specialized nature of the position and the time constraints, this person does not carry a caseload. The Bilingual Central Intake Specialist will work in conjunction with case management teams to implement the plan of care promptly. Finally, the Bilingual Central Intake Specialist will be highly knowledgeable regarding services and programs offered by Central Boston Elder Services and the community. They will also provide support and education to individuals, families, and community partners regarding services, resources, and the appropriate referral process.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
  1. Complete visits to homes, hospitals, and other community facilities as referrals are assigned; discharge planning may be completed telephonically for referrals outside of the CBES catchment area when appropriate.
  2. Conduct comprehensive interview to identify goals, needs, and barriers to successfully remain (or return) to the community, including evaluating formal and informal supports available to the individual as well the environment to which the individual intends to reside.
  3. Complete appropriate assessments across the spectrum of programs offered by CBES, including but not limited to the Home Care Programs and MassHealth Programs such as Group Adult Foster Care.
  4. Develop comprehensive plans of care with the individual and other family, friends, community partners that incorporates that individual's preferences and right to self-determination with full consideration given to the availability of resources.
  5. Collaborate with an interdisciplinary team comprised of CBES staff and community partners, including but not limited to nursing facility staff, to ensure the safety and appropriateness of care plans, as well as approval when appropriate.
  6. Make all necessary referrals to ensure the timely implementation of initial services and coordinate with care management teams to ensure the handoff of long-term responsibilities.
  7. Complete all data entry and documentation as required by EOEA and CBES policy and procedures.
  8. Continually develop and hone skills to advocate for consumers in a wide variety of situations.
  9. Must attain Certified Application Counselor status from Massachusetts Health Connector.
  10. Report suspected elder abuse as required by CBES policy.
  11. Report suspected Fraud, Waste, and Abuse of resources as required by CBES policy.
  12. Protect consumers' Personal Health Information (PHI) and report any suspected security breaches by HIPAA regulations.
  13. Perform all services by state and federal regulations, funding guidelines, and CBES policies and procedures.
  14. Other duties as assigned.
QUALIFICATIONS:
  1. Must have demonstrated strong assessment skills.
  2. Effective client advocacy skills and the ability to empower elders as well as those with people with disabilities in improving the quality of their lives.
  3. ASAP and EOEA documentation experience preferred.
  4. Knowledge of Home Care and MassHealth Programs, as well as other community resources and and basic knowledge of gerontological issues preferred.
  5. Strong written, interpersonal, and presentation skills that convey a positive attitude and build relationships with clients and coworkers in an urban, multi-ethnic, and racially diverse environment.
  6. Must be organized and detail-oriented, possess strong time management and priority settings skills with the ability to handle diverse responsibilities and to work independently with minimal supervision.
  7. Must be capable of working with a high degree of independence, using good judgment to anticipate and resolve issues as they arise.
  8. Strong computer knowledge, skilled in Microsoft office programs, and proficient typing.
  9. Ability to work in a fast-paced and changing environment
  10. A natural disposition to be flexible and collaborate unselfishly in a team-oriented organization.
  11. Fluency in one of the following foreign languages strongly preferred: Spanish.
EDUCATION, SKILLS, AND EXPERIENCE:
  1. Bilingual Central Intake Specialist must be fully fluent verbally and in one of the following foreign languages: Spanish, Russian, Somalian, Chinese, Haitian/Creole or Portuguese Creole.
  2. A bachelor's degree preferred in social work, human services, nursing, psychology, sociology or a related field OR
  3. A bachelor's degree in another discipline with demonstrated experience and/or strong interest in the field of human services via previous employment.
  4. Two years of experience preferred in case management, service coordination, outreach or advocacy, discharge planning, and/or Community Housing Options

PHYSICAL REQUIREMENTS OF THE JOB:
  • Ability to lift and carry objects frequently weighing up to 10 to 15 pounds.
  • Ability to climb stairs.
  • Ability to travel to the community to perform visits at consumers' home.
  • Work requires regularly standing, stooping, and bending.

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