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Intake Manager Jobs in Worcester, MA (NOW HIRING)

Springwell, Inc.

Intake Assessor

Waltham, MA · On-site

$28.21/hr

Springwell is seeking an Intake Assessor to help people have their voice heard about their care ... management services; OR * The applicant has completed at least 50% of coursework required for a ...

CivicMinds, Inc

Intake support Specialist

Sudbury, MA · On-site

$18.50 - $24.75/hr

This position is responsible for managing call intake, triaging requests, creating and routing service cases, and resolving administrative and non-technical inquiries-allowing technical experts to ...

CivicMinds, Inc.

Intake support Specialist

Sudbury, MA · On-site

$18.50 - $24.75/hr

This position is responsible for managing call intake, triaging requests, creating and routing service cases, and resolving administrative and non-technical inquiries-allowing technical experts to ...

TaraVista

Intake Coordinator, 28hr Nights

Devens, MA

$20 - $27.25/hr

Join us as an Overnight Intake Coordinator! Part Time 28 Hours, weekdays 11:00pm - 7:30am plus ... Crisis management and time management skills. * Exhibit flexibility, creativity, and ability to ...

Pyramid Healthcare

Intake Coordinator

Concord, MA

$22/hr

Position Summary We are seeking a detail-oriented and client-focused Intake Coordinator to manage the admission and discharge process for individuals entering and completing care at our facility. As ...

Modivcare

Admin: Intake Coordinator

Worcester, MA · On-site +1

$24.68 - $26.50/hr

Intake Coordinator - Private Pay Home Care Modivcare Personal Care Services is seeking an Intake ... Accident, Critical Illness & Hospital Indemnity Insurance What You'll Do • Manage new private-pay ...

Marsden Law

Legal Intake Specialist

Holliston, MA · On-site

$18.50 - $24.75/hr

The Client Intake Specialist's primary goal is to build relationships with our former, current, and ... , particularly data tracking and reporting, required. • Knowledge of the legal industry is an ...

UnitedHealth Group

Intake Coordinator LPN

Westborough, MA

$20.20 - $30.35/hr

The Central Intake Coordinator in Home Health provides administrative support to Central Intake ... Manages patient ping feed throughout the day, in applicable markets * Disseminate patient ping data ...

UnitedHealth Group

Intake Coordinator LPN

Westborough, MA · On-site

$20.20 - $30.35/hr

The Central Intake Coordinator in Home Health provides administrative support to Central Intake ... Manages patient ping feed throughout the day, in applicable markets * Disseminate patient ping data ...

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All JobsIntake JobsIntake Manager JobsIntake Manager Jobs in Worcester, MA

Intake Manager information

See Worcester, MA salary details

$35.4K

$66.8K

$109.3K

How much do intake manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for intake manager in Worcester, MA is $66,799.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,900.00 and $78,800.00 per year, depending on experience, location, and employer.

What is an intake manager?

Intake Managers are professionals responsible for overseeing the initial assessment and processing of clients, cases, or applications within an organization. They coordinate the intake process to ensure that information is accurately gathered, requirements are met, and clients are directed to the appropriate services or departments. Intake Managers often work in healthcare, legal, social services, or customer service settings and play a critical role in ensuring a smooth entry experience for new clients or cases.

What does an intake manager do?

The job duties of an intake manager involve working to assist patients or clients in accessing the services that they need. In this career, you may do an initial evaluation to assess the needs of each patient, collect documentation, and facilitate referrals if necessary. Your responsibilities could also involve insurance verification or the collection of other administrative information. This position is common in the medical field in hospitals and clinics. You may also find employment in mental health facilities, crisis centers, and nursing homes.

What skills and qualifications are needed to be an intake manager?

To thrive as an Intake Manager, you need strong organizational skills, experience with case management, and typically a background in social services, healthcare, or law, often with a relevant degree. Familiarity with client management systems, intake software, and data entry tools is usually required. Excellent interpersonal skills, attention to detail, and problem-solving abilities help Intake Managers effectively assess client needs and coordinate services. These skills ensure efficient, accurate intake processes that support client satisfaction and organizational effectiveness.

What challenges do intake managers face when balancing high volumes of incoming cases with quality standards?

Intake Managers often encounter the challenge of managing large volumes of new cases or clients while ensuring that each intake is processed accurately and efficiently. Balancing speed with thoroughness is crucial, as errors or omissions during intake can impact downstream workflows and client satisfaction. Successful Intake Managers employ strong organizational skills, leverage technology to streamline data collection, and work closely with their teams to distribute workloads effectively. Open communication with other departments also helps address bottlenecks and maintain quality standards.

What is the difference between Intake Manager vs Case Coordinator?

AspectIntake ManagerCase Coordinator
CredentialsOften requires a bachelor's degree in social work, healthcare, or related fieldTypically requires a high school diploma or associate degree, with some roles preferring social services training
Work EnvironmentHealthcare facilities, social service agencies, or clinicsCommunity organizations, healthcare settings, or social service agencies
Primary ResponsibilitiesOverseeing client intake processes, managing initial assessments, coordinating servicesSupporting clients through case management, scheduling, and follow-up

While both roles involve client interaction and service coordination, Intake Managers focus on overseeing the intake process and initial assessments, often in healthcare or social service settings. Case Coordinators typically handle ongoing case management and client support. The roles complement each other but differ in scope and responsibilities.

More about Intake Manager jobs

What are the most commonly searched types of Intake jobs in Worcester, MA?

The most popular types of Intake jobs in Worcester, MA are:

What job categories do people searching Intake Manager jobs in Worcester, MA look for?

The top searched job categories for Intake Manager jobs in Worcester, MA are:

What cities near Worcester, MA are hiring for Intake Manager jobs?

Cities near Worcester, MA with the most Intake Manager job openings:

Intake Manager jobs near you
Infographic showing various Intake Manager job openings in Worcester, MA as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $66,973 per year, or $32.2 per hour.

Intake Assessor

Waltham, MA • On-site

Springwell, Inc.
Individual, Family and Community Social Assistance • 51 - 200 employees
Learn more about Springwell, Inc.external

$28.21/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 17 days ago

Job description

Springwell is seeking an Intake Assessor to help people have their voice heard about their care needs! We offer a hybrid work environment with no weekends, evenings, nights or holidays, with flexible schedules available.
The compensation for this role is $28.21/hr for a 37.5 hour work-week.
DESCRIPTION:
  • Conduct comprehensive, in-person assessments with older adults to determine their needs and eligibility for in-home services through the state-subsidized Home Care program.
  • Create care plans and coordinate services with a network of vendor agencies as part of an interdisciplinary team.
  • Review community resources and care options to empower consumers to make informed decisions about their care.
  • Communicate and consult with family members, other Springwell staff, and community professionals.

QUALIFICATIONS:
  • Bachelor's Degree or higher.
  • Applicants without a Bachelor's Degree may be considered if:
    • The applicant has an Associate's Degree and at least 3 years' experience working with elders or providing case management services; OR
    • The applicant has completed at least 50% of coursework required for a Bachelor's Degree and agrees to complete the remaining coursework within a 3 year period.
  • Experience working with computers, entering data, and running reports.
  • Applicant must have a reliable car, current driver's license, and safe driving record.

GENEROUS BENEFITS:
  • 3 weeks of vacation in first year
  • Birthday off
  • 13 paid holidays
  • 3 paid personal days
  • 15 paid sick days per year (You can accumulate up to 450hrs/12weeks)
  • Health & dental insurance with employer contribution
  • Life and long-term disability insurance at no cost to employee
  • Flexible Spending Plan
  • Employee Assistance Plan
  • 401K Retirement Savings Plan w/ employer contribution
  • Mileage reimbursement
  • Potential flexible work options available after 6 months for many positions such as alternate start time between 8:00 and 9:30 a.m., 4 day work week, 4.5 day work week, hybrid work option
  • Employee referral bonuses
  • Free parking
  • Commitment to promoting from within

ABOUT US:
For more than 40 years, Springwell has worked to help ensure that seniors and individuals with disabilities have the village they need and the support that is necessary for them to live at home with dignity and independence.
We are committed to our employees. We are focused on creating a supportive, open environment that values the people who make a difference - each and every member of our staff. We are fiercely committed to creating equal opportunities for all regardless of race, color, sex, gender identity, sexual orientation, gender expression, national origin, age, language, and physical or mental disabilities.
We believe in and are looking for new staff who embrace:
  • Accountability: At every level of the organization we are accountable: to the people we serve, to our funders, to our employees, to community professionals who rely on our support.
  • Continuous Quality Improvement: We honor the fact that each of us is human, and we embrace a desire to examine the value and quality of our work and ask how we can provide a higher quality of service.
  • Transparency: While we don't claim to be 100% transparent (there are certain things, like salaries and performance evaluations that are private) we continuously strive to be as open as possible.

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