ZipRecruiter

Log In

1

Intake Manager Jobs in Worcester, MA (NOW HIRING)

CivicMinds, Inc

Intake support Specialist

Sudbury, MA · On-site

$18.50 - $24.75/hr

This position is responsible for managing call intake, triaging requests, creating and routing service cases, and resolving administrative and non-technical inquiries-allowing technical experts to ...

CivicMinds, Inc.

Intake support Specialist

Sudbury, MA · On-site

$18.50 - $24.75/hr

This position is responsible for managing call intake, triaging requests, creating and routing service cases, and resolving administrative and non-technical inquiries-allowing technical experts to ...

TaraVista

Intake Coordinator, 36hr Nights

Devens, MA · On-site

$20 - $27.25/hr

Join us as Overnight Intake Coordinator Full Time 36 Hours weekdays 11p-7:30a plus every other ... Crisis management and time management skills. * Exhibit flexibility, creativity, and ability to ...

TaraVista

Intake Coordinator, 24hr Nights

Devens, MA

$20 - $27.25/hr

Join us as an Overnight Intake Coordinator! Part Time 24 Hours, 11:00pm - 7:30am including every ... Crisis management and time management skills. * Exhibit flexibility, creativity, and ability to ...

Pyramid Healthcare

Intake Coordinator

Concord, MA

$22/hr

Position Summary We are seeking a detail-oriented and client-focused Intake Coordinator to manage the admission and discharge process for individuals entering and completing care at our facility. As ...

TaraVista

Intake Coordinator, Every other Weekend

Devens, MA · On-site

$20 - $27.25/hr

Join us as a Part Time Intake Coordinator! Part Time Every Other Weekend (Saturday and Sunday) 3pm ... Crisis management and time management skills. * Exhibit flexibility, creativity, and ability to ...

KabaFusion

National Intake Trainer (Acute)

Worcester, MA · On-site

$37K - $43K/yr

Works directly with managers to determine training needs and schedule training sessions. * Create all standardized intake training processes to streamline workflow which include intake forms, power ...

Marsden Law

Legal Intake Specialist

Holliston, MA · On-site

$18.50 - $24.75/hr

The Client Intake Specialist's primary goal is to build relationships with our former, current, and ... , particularly data tracking and reporting, required. • Knowledge of the legal industry is an ...

UnitedHealth Group

Intake Coordinator LPN

Westborough, MA

$20.20 - $30.35/hr

The Central Intake Coordinator in Home Health provides administrative support to Central Intake ... Manages patient ping feed throughout the day, in applicable markets * Disseminate patient ping data ...

next page

Showing results 1-20

All JobsIntake JobsIntake Manager JobsIntake Manager Jobs in Worcester, MA

Intake Manager information

See Worcester, MA salary details

$35.5K

$67K

$109.5K

How much do intake manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for intake manager in Worcester, MA is $66,973.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $79,000.00 per year, depending on experience, location, and employer.

What does an intake manager do?

The job duties of an intake manager involve working to assist patients or clients in accessing the services that they need. In this career, you may do an initial evaluation to assess the needs of each patient, collect documentation, and facilitate referrals if necessary. Your responsibilities could also involve insurance verification or the collection of other administrative information. This position is common in the medical field in hospitals and clinics. You may also find employment in mental health facilities, crisis centers, and nursing homes.

What skills and qualifications are needed to be an intake manager?

To thrive as an Intake Manager, you need strong organizational skills, experience with case management, and typically a background in social services, healthcare, or law, often with a relevant degree. Familiarity with client management systems, intake software, and data entry tools is usually required. Excellent interpersonal skills, attention to detail, and problem-solving abilities help Intake Managers effectively assess client needs and coordinate services. These skills ensure efficient, accurate intake processes that support client satisfaction and organizational effectiveness.

What is the difference between Intake Manager vs Case Coordinator?

AspectIntake ManagerCase Coordinator
CredentialsOften requires a bachelor's degree in social work, healthcare, or related fieldTypically requires a high school diploma or associate degree, with some roles preferring social services training
Work EnvironmentHealthcare facilities, social service agencies, or clinicsCommunity organizations, healthcare settings, or social service agencies
Primary ResponsibilitiesOverseeing client intake processes, managing initial assessments, coordinating servicesSupporting clients through case management, scheduling, and follow-up

While both roles involve client interaction and service coordination, Intake Managers focus on overseeing the intake process and initial assessments, often in healthcare or social service settings. Case Coordinators typically handle ongoing case management and client support. The roles complement each other but differ in scope and responsibilities.

What challenges do intake managers face when balancing high volumes of incoming cases with quality standards?

Intake Managers often encounter the challenge of managing large volumes of new cases or clients while ensuring that each intake is processed accurately and efficiently. Balancing speed with thoroughness is crucial, as errors or omissions during intake can impact downstream workflows and client satisfaction. Successful Intake Managers employ strong organizational skills, leverage technology to streamline data collection, and work closely with their teams to distribute workloads effectively. Open communication with other departments also helps address bottlenecks and maintain quality standards.

What is an intake manager?

Intake Managers are professionals responsible for overseeing the initial assessment and processing of clients, cases, or applications within an organization. They coordinate the intake process to ensure that information is accurately gathered, requirements are met, and clients are directed to the appropriate services or departments. Intake Managers often work in healthcare, legal, social services, or customer service settings and play a critical role in ensuring a smooth entry experience for new clients or cases.
More about Intake Manager jobs
What are the most commonly searched types of Intake jobs in Worcester, MA? The most popular types of Intake jobs in Worcester, MA are:
What job categories do people searching Intake Manager jobs in Worcester, MA look for? The top searched job categories for Intake Manager jobs in Worcester, MA are:
What cities near Worcester, MA are hiring for Intake Manager jobs? Cities near Worcester, MA with the most Intake Manager job openings:
Intake Manager jobs near you

Intake support Specialist

CivicMinds, Inc

Sudbury, MA • On-site

$18.50 - $24.75/hr

Other

Re-posted 9 days ago

Job description

Job: Intake Support Specialist
Location: Sudbury, MA
Job Description
The Intake Support Specialist plays a critical frontline role within National Service Operations, serving as the first point of contact for inbound customer and technician phone calls. This position is responsible for managing call intake, triaging requests, creating and routing service cases, and resolving administrative and non-technical inquiries-allowing technical experts to remain focused on technician support and complex problem resolution.
This role requires strong communication skills, operational judgment, and experience in fast-paced phone-based environments such as BDCs, service coordination, or technical call centers.
Key Responsibilities:
  • Serve as the primary intake point for inbound customer phone calls, emails, and general service inquiries
  • Triage calls to determine appropriate handling: administrative resolution, case creation, or escalation to technical resources
  • Create, update, and route service cases accurately within internal service systems
  • Resolve non-technical and administrative requests (status checks, scheduling coordination, documentation requests, routing inquiries) without escalating to technical staff when appropriate
  • Ensure technician-originated calls are routed efficiently to available technical experts per defined procedures
  • Monitor and manage shared service inboxes, ensuring timely responses and proper documentation
  • Maintain clear, professional communication with customers, technicians, and internal teams
  • Support service leadership by reinforcing proper intake and escalation processes
  • Assist with additional administrative or coordination tasks as needed to support service operations
Required Qualifications & Skills:
  • 3+ years of experience in a phone-based intake, service coordination, BDC, or call center environment
  • Demonstrated ability to triage, prioritize, and route requests in a fast-paced setting
  • Strong verbal and written communication skills
  • High attention to detail and comfort working within structured processes and systems
  • Experience creating and managing cases, tickets, or leads in CRM/service platforms
  • Ability to remain calm, professional, and decisive when handling high-volume or time-sensitive calls
  • Strong organizational skills and follow-through
  • Proficiency with basic computer systems, email, and phone platforms
Preferred Qualifications:
  • Experience supporting technical, manufacturing, or industrial service organizations
  • Familiarity with service operations, dispatching, or field service environments
  • Experience working alongside technicians or technical SMEs
Physical Requirements:
  • Primarily office-based role
  • Prolonged periods of sitting, phone use, and computer work

Apply