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Intake Jobs in Worcester, MA (NOW HIRING)

CivicMinds, Inc.

Intake support Specialist

Sudbury, MA · On-site

$18.50 - $24.75/hr

Job: Intake Support Specialist Location: Sudbury, MA The Intake Support Specialist plays a critical frontline role within National Service Operations, serving as the first point of contact for ...

Pyramid Healthcare

Intake Coordinator

Concord, MA

$22/hr

Intake Coordinator - SUD Treatment Location: Concord, MA Schedule: Full-Time Pay: $22 per hour About Pyramid Healthcare Pyramid Healthcare is a trusted leader in behavioral healthcare, providing ...

TaraVista

Intake Coordinator, 32hr Nights

Devens, MA

$20 - $27.25/hr

The Intake Coordinator, under the supervision of the Director of Intake and the Chief Admissions Officer, is responsible for facilitating the admission process. As a member of the Intake and ...

TaraVista

Intake Coordinator, 24hr Nights

Devens, MA

$20 - $27.25/hr

Join us as an Overnight Intake Coordinator! Part Time 24 Hours, 11:00pm - 7:30am including every other weekend (Saturday and Sunday). Located at TaraVista in Devens, MA with remote coverage for ...

KabaFusion

Intake Representative

Shrewsbury, MA · On-site

$26 - $30/hr

Come join an exciting and innovative company that puts the "care" back in healthcare! Why do Intake Representatives want to work here? The reason people love working for KabaFusion is because of the ...

Marsden Law

Legal Intake Specialist

Holliston, MA · On-site

$18.50 - $24.75/hr

The Client Intake Specialist's primary goal is to build relationships with our former, current, and potential new clients on the telephone and in person when they visit our office. The Client Intake ...

UnitedHealth Group

LPN Intake Coordinator

Westborough, MA · On-site

$20.20 - $30.35/hr

The Central Intake Coordinator in Home Health provides administrative support to Central Intake Teams by adequately triaging incoming calls and entering referrals in operating system. Receives and ...

KabaFusion

Intake Representative (Specialty)

Worcester, MA · On-site

$22 - $30/hr

Come join an exciting and innovative company that puts the "care" back in healthcare! Why do Intake Representatives want to work here? The reason people love working for KabaFusion is because of the ...

KabaFusion

National Intake Trainer (Acute)

Worcester, MA · On-site

$37K - $43K/yr

The National Intake Trainer (NIT) will be responsible for developing and executing a standard intake training program to support the growth of Acute patient referrals and home care business across ...

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All JobsIntake JobsIntake Jobs in Worcester, MA

Intake information

See Worcester, MA salary details

$30.9K

$44.3K

$83.3K

How much do intake jobs pay per year?

As of Aug 1, 2026, the average yearly pay for intake in Worcester, MA is $44,300.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,400.00 and $42,900.00 per year, depending on experience, location, and employer.

What is the difference between Intake vs Case Manager?

AspectIntakeCase Manager
Required CredentialsHigh school diploma or equivalent; some roles may require certificationHigh school diploma or equivalent; often requires additional certifications or experience
Work EnvironmentInitial client contact, administrative tasks, data collectionOngoing client support, service planning, case coordination
Employer & Industry UsageHealthcare, social services, mental health agenciesHealthcare, social services, nonprofit organizations
Search & Comparison IntentUnderstanding initial client intake processManaging client cases and services

Intake specialists focus on the initial client contact and data collection, while case managers handle ongoing support and service coordination. Both roles are essential in social services and healthcare settings, but they differ in responsibilities and scope.

What are intake specialists?

Intake specialists are professionals who serve as the first point of contact for clients or patients seeking services from an organization, such as a healthcare facility, law office, or social services agency. They gather essential information, assess needs, and determine eligibility for services. Intake specialists also help guide clients through the initial steps of the service process, ensuring accurate documentation and effective communication between clients and the organization.

What are some common challenges faced by professionals in an Intake role, and how can they be managed effectively?

Professionals in an Intake role often encounter challenges such as handling high volumes of inquiries, accurately gathering detailed client information, and prioritizing cases based on urgency. Effective time management, strong communication skills, and attention to detail are crucial for success. Collaborating closely with other departments and using case management software can help streamline the intake process, minimize errors, and ensure a positive experience for clients and the organization.

What are the key skills and qualifications needed to thrive as an Intake Specialist, and why are they important?

To thrive as an Intake Specialist, you need strong organizational skills, attention to detail, and a background in customer service or social services, often supported by a relevant degree or work experience. Familiarity with case management software, electronic records systems, and data entry tools is typically required. Excellent communication, empathy, and problem-solving abilities help Intake Specialists build rapport and accurately assess client needs. These skills are crucial for ensuring efficient client onboarding, accurate information gathering, and effective service coordination.
What are the most commonly searched types of Intake jobs in Worcester, MA? The most popular types of Intake jobs in Worcester, MA are:
What are popular job titles related to Intake jobs in Worcester, MA? For Intake jobs in Worcester, MA, the most frequently searched job titles are:
What job categories do people searching Intake jobs in Worcester, MA look for? The top searched job categories for Intake jobs in Worcester, MA are:
What cities near Worcester, MA are hiring for Intake jobs? Cities near Worcester, MA with the most Intake job openings:
Intake jobs near you
Infographic showing various Intake job openings in Worcester, MA as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 1% Temporary, and 3% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $44,300 per year, or $21.3 per hour.

Intake support Specialist

CivicMinds, Inc.

Sudbury, MA • On-site

$18.50 - $24.75/hr

Other

Re-posted yesterday

Job description

Job: Intake Support Specialist
Location: Sudbury, MA
Job Description
The Intake Support Specialist plays a critical frontline role within National Service Operations, serving as the first point of contact for inbound customer and technician phone calls. This position is responsible for managing call intake, triaging requests, creating and routing service cases, and resolving administrative and non-technical inquiries-allowing technical experts to remain focused on technician support and complex problem resolution.
This role requires strong communication skills, operational judgment, and experience in fast-paced phone-based environments such as BDCs, service coordination, or technical call centers.
Key Responsibilities:
  • Serve as the primary intake point for inbound customer phone calls, emails, and general service inquiries
  • Triage calls to determine appropriate handling: administrative resolution, case creation, or escalation to technical resources
  • Create, update, and route service cases accurately within internal service systems
  • Resolve non-technical and administrative requests (status checks, scheduling coordination, documentation requests, routing inquiries) without escalating to technical staff when appropriate
  • Ensure technician-originated calls are routed efficiently to available technical experts per defined procedures
  • Monitor and manage shared service inboxes, ensuring timely responses and proper documentation
  • Maintain clear, professional communication with customers, technicians, and internal teams
  • Support service leadership by reinforcing proper intake and escalation processes
  • Assist with additional administrative or coordination tasks as needed to support service operations

Required Qualifications & Skills:
  • 3+ years of experience in a phone-based intake, service coordination, BDC, or call center environment
  • Demonstrated ability to triage, prioritize, and route requests in a fast-paced setting
  • Strong verbal and written communication skills
  • High attention to detail and comfort working within structured processes and systems
  • Experience creating and managing cases, tickets, or leads in CRM/service platforms
  • Ability to remain calm, professional, and decisive when handling high-volume or time-sensitive calls
  • Strong organizational skills and follow-through
  • Proficiency with basic computer systems, email, and phone platforms

Preferred Qualifications:
  • Experience supporting technical, manufacturing, or industrial service organizations
  • Familiarity with service operations, dispatching, or field service environments
  • Experience working alongside technicians or technical SMEs

Physical Requirements:
  • Primarily office-based role
  • Prolonged periods of sitting, phone use, and computer work

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