ZipRecruiter

Log In

1

Intake Jobs in Worcester, MA (NOW HIRING)

CivicMinds, Inc.

Intake support Specialist

Sudbury, MA · On-site

$18.50 - $24.75/hr

Job: Intake Support Specialist Location: Sudbury, MA The Intake Support Specialist plays a critical frontline role within National Service Operations, serving as the first point of contact for ...

CivicMinds, Inc

Intake support Specialist

Sudbury, MA · On-site

$18.50 - $24.75/hr

Job: Intake Support Specialist Location: Sudbury, MA The Intake Support Specialist plays a critical frontline role within National Service Operations, serving as the first point of contact for ...

TaraVista

Intake Coordinator, 36hr Nights

Devens, MA · On-site

$20 - $27.25/hr

Join us as Overnight Intake Coordinator Full Time 36 Hours weekdays 11p-7:30a plus every other weekend (Saturday and Sunday) 7:00pm - 7:30am Located at TaraVista in Devens, MA with coverage for ...

TaraVista

Intake Coordinator, 28hr Nights

Devens, MA

$20 - $27.25/hr

The Intake Coordinator, under the supervision of the Director of Intake and the Chief Admissions Officer is responsible for facilitating the admission process. As a member of the Intake and ...

Pyramid Healthcare

Intake Coordinator

Concord, MA · On-site

$22/hr

Intake Coordinator - SUD Treatment Location: Concord, MA Schedule: Full-Time Pay: $22 per hour About Pyramid Healthcare Pyramid Healthcare is a trusted leader in behavioral healthcare, providing ...

KabaFusion

Intake Representative

Worcester, MA · On-site

$26 - $30/hr

Come join an exciting and innovative company that puts the "care" back in healthcare! Why do Intake Representatives want to work here? The reason people love working for KabaFusion is because of the ...

Marsden Law

Legal Intake Specialist

Holliston, MA · On-site

$18.50 - $24.75/hr

The Client Intake Specialist's primary goal is to build relationships with our former, current, and potential new clients on the telephone and in person when they visit our office. The Client Intake ...

UnitedHealth Group

Intake Coordinator LPN

Westborough, MA · On-site

$20.20 - $30.35/hr

The Central Intake Coordinator in Home Health provides administrative support to Central Intake Teams by adequately triaging incoming calls and entering referrals in operating system. Receives and ...

KabaFusion

Intake Representative (Specialty)

Worcester, MA · On-site

$22 - $30/hr

Come join an exciting and innovative company that puts the "care" back in healthcare! Why do Intake Representatives want to work here? The reason people love working for KabaFusion is because of the ...

UnitedHealth Group

Intake Coordinator LPN

Westborough, MA · On-site

$20.20 - $30.35/hr

The Central Intake Coordinator in Home Health provides administrative support to Central Intake Teams by adequately triaging incoming calls and entering referrals in operating system. Receives and ...

next page

Showing results 1-20

All JobsIntake JobsIntake Jobs in Worcester, MA

Intake information

See Worcester, MA salary details

$30.9K

$44.2K

$83.2K

How much do intake jobs pay per year?

As of Aug 25, 2026, the average yearly pay for intake in Worcester, MA is $44,237.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,400.00 and $42,800.00 per year, depending on experience, location, and employer.

What is an intake specialist?

Intake specialists are professionals who serve as the first point of contact for clients or patients seeking services from an organization, such as a healthcare facility, law office, or social services agency. They gather essential information, assess needs, and determine eligibility for services. Intake specialists also help guide clients through the initial steps of the service process, ensuring accurate documentation and effective communication between clients and the organization.

What are the key skills and qualifications needed to thrive as an intake specialist?

To thrive as an Intake Specialist, you need strong organizational skills, attention to detail, and a background in customer service or social services, often supported by a relevant degree or work experience. Familiarity with case management software, electronic records systems, and data entry tools is typically required. Excellent communication, empathy, and problem-solving abilities help Intake Specialists build rapport and accurately assess client needs. These skills are crucial for ensuring efficient client onboarding, accurate information gathering, and effective service coordination.

What are some common challenges faced by professionals in an intake role, and how can they be managed effectively?

Professionals in an Intake role often encounter challenges such as handling high volumes of inquiries, accurately gathering detailed client information, and prioritizing cases based on urgency. Effective time management, strong communication skills, and attention to detail are crucial for success. Collaborating closely with other departments and using case management software can help streamline the intake process, minimize errors, and ensure a positive experience for clients and the organization.

What is the difference between Intake vs Case Manager?

AspectIntakeCase Manager
Required CredentialsHigh school diploma or equivalent; some roles may require certificationHigh school diploma or equivalent; often requires additional certifications or experience
Work EnvironmentInitial client contact, administrative tasks, data collectionOngoing client support, service planning, case coordination
Employer & Industry UsageHealthcare, social services, mental health agenciesHealthcare, social services, nonprofit organizations
Search & Comparison IntentUnderstanding initial client intake processManaging client cases and services

Intake specialists focus on the initial client contact and data collection, while case managers handle ongoing support and service coordination. Both roles are essential in social services and healthcare settings, but they differ in responsibilities and scope.

What are the most commonly searched types of Intake jobs in Worcester, MA?

The most popular types of Intake jobs in Worcester, MA are:

What are popular job titles related to Intake jobs in Worcester, MA?

For Intake jobs in Worcester, MA, the most frequently searched job titles are:

What job categories do people searching Intake jobs in Worcester, MA look for?

The top searched job categories for Intake jobs in Worcester, MA are:

What cities near Worcester, MA are hiring for Intake jobs?

Cities near Worcester, MA with the most Intake job openings:

Intake jobs near you
Infographic showing various Intake job openings in Worcester, MA as of August 2026, with employment types broken down into 2% As Needed, 81% Full Time, 14% Part Time, and 3% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $44,237 per year, or $21.3 per hour.

Intake Coordinator

Behavioral Health Network, Inc.

Worcester, MA • On-site

$21.50 - $23/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago

Job description

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state, we are currently seeking an Intake Coordinator to join our Central Intake team and help advance our mission of empowering people to live healthier, more fulfilling lives.
What We Offer:
  • Purpose-Driven Work - Make a meaningful impact in the lives of individuals, families, and communities throughout Western Massachusetts.
  • Professional Growth - Access ongoing training, mentorship, career development, and advancement opportunities across one of the region's largest behavioral health organizations.
  • Supportive Team Culture - Join a collaborative workplace guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.
  • Stability & Opportunity - Build your career with a well-established organization serving Western Massachusetts since 1938.
  • Comprehensive Benefits - Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.
  • Certified Great Place to Work - Work for an organization recognized for creating a positive and engaging employee experience.

What You Will Do:
  • Engage individuals in obtaining answers to intake and medication-related questions in a professional and efficient manner.
  • Navigate intake and medication databases with proficiency, ensuring all necessary forms are completed.
  • Accurately verify individuals served insurance and collect payments/copayments, ensuring they are received and recorded in a timely and consistent manner.
  • Effectively communicate admission-related information and expectations to individuals served.
  • Schedule new individuals served for intake appointments at the time of referral and/or schedule follow-up medication appointments for existing individuals.
  • Communicate with referral sources and program staff in an appropriate and timely manner.
  • Assist individuals and/or community providers in determining the proper referrals and/or resources needed.
  • Prepare paperwork related to services in a timely and high-quality manner.
  • Communicate with other agencies to share program openings and facilitate appropriate admissions.
  • Provide triage, support, information, and referrals to individuals who call BHN Crisis, identifying when calls require transfer to BHN Crisis or law enforcement due to safety or risk concerns.
  • Aid in non-clinical communication between individuals served and collateral contacts as needed.

Who You Are:
  • High School Diploma or GED required; Associate's or Bachelor's Degree in a related field preferred.
  • Minimum of 2 years' related experience required.
  • Call center or intake experience preferred.
  • Experience verifying insurances preferred.
  • Knowledge of mental illness and substance use disorders and treatment, including severe mental illness, required.
  • Excellent computer skills, including email and database systems.
  • Electronic Health Record (EHR) experience helpful.
  • Excellent verbal and written communication skills.
  • Knowledgeable about BHN Substance Use programs, other BHN programs, and community resources.
  • Demonstrates willingness and ability to work with challenging and diverse individual populations.
  • Demonstrates cultural competence in working with individuals from a variety of cultural backgrounds.

We Hire for HEART! Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values-Humanity, Empowerment, Accountability, Respect, and Teamwork-guide how we lead, serve, and support one another. If you're ready to bring your skills and experience to a mission-driven organization where your work can make a meaningful difference, we'd love to hear from you.
Pay Range: $21.50-$23.00/hr
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Apply