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Intake Coordinator Jobs in Springfield, MA (NOW HIRING)

HCAOA

Home Care Marketing Coordinator

Glastonbury, CT · On-site

$60K/yr

This is a dynamic, hands-on role that blends community outreach, relationship building, and client intake coordination. If you enjoy connecting with people, building partnerships, and making a ...

New

Skilled Nursing Center

MDS Coordinator

Springfield, MA · On-site

$30 - $50/hr

MDS Coordinator Full time, Salary up to $50 hourly all inclusive Manage the Minimum Data Set ... Complete MDS forms for each resident, including initial intake, quarterly, annual, and significant ...

Skilled Nursing Center

MDS Coordinator

Chicopee, MA · On-site

$50/hr

MDS Coordinator Full time, Salary up to $50 hourly all inclusive Manage the Minimum Data Set ... Complete MDS forms for each resident, including initial intake, quarterly, annual, and significant ...

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Intake Coordinator information

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How much do intake coordinator jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for intake coordinator in Springfield, MA is $20.66, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $22.93 per hour, depending on experience, location, and employer.

What does an intake coordinator do?

An intake coordinator manages the registration process of patients or clients as they enter a health care facility for medical services. Your responsibilities as an intake coordinator include gathering patient records, taking medical histories, and obtaining any insurance information from the patient. Qualifications for this job include a high school diploma or GED certificate, computer skills, attention to detail, and previous administrative job experience. Some employers may require you to obtain a bachelor’s degree depending on the duties of the position.

What does an intake coordinator do?

An Intake Coordinator is responsible for managing the initial process of admitting clients or patients into a healthcare or social services facility. They gather and verify necessary information, complete required paperwork, and assess the needs of new clients to ensure they are directed to the appropriate services or departments. Intake Coordinators serve as the first point of contact, often providing information, answering questions, and facilitating communication between clients, families, and staff. Their role is crucial in ensuring a smooth and efficient intake process, contributing to overall client satisfaction and care.

What are the key skills and qualifications needed to thrive as an intake coordinator, and why are they important?

To thrive as an Intake Coordinator, you need strong organizational skills, attention to detail, and a background in healthcare administration or social services, often with an associate’s or bachelor’s degree. Familiarity with electronic health record (EHR) systems, scheduling software, and insurance verification tools is typically required. Excellent communication, empathy, and problem-solving abilities help Intake Coordinators effectively interact with patients and staff. These skills are crucial for ensuring accurate patient intake, efficient workflow, and a positive experience for both clients and the organization.

What are the main challenges intake coordinators face when managing high volumes of client referrals?

Intake Coordinators often encounter challenges related to efficiently processing a large number of client referrals while ensuring accuracy and compassion. Balancing administrative duties, timely communication, and thorough documentation can be demanding, particularly during peak periods. Successful coordinators develop strong organizational skills and leverage technology to track cases, prioritize urgent requests, and maintain clear communication with clients and interdisciplinary teams. This role requires adaptability and attention to detail to ensure clients receive appropriate and timely services.

What is the difference between an intake coordinator and a case manager?

An intake coordinator is responsible for initial client assessments, gathering information, and scheduling services, often working at the start of a client’s engagement. A case manager oversees ongoing client needs, coordinates services, and monitors progress throughout the case, requiring strong organizational and communication skills.
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Intake Coordinator jobs near you
Infographic showing various Intake Coordinator job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, 1% Temporary, and 2% Contract. Highlights an 78% Physical, 3% Hybrid, and 19% Remote job distribution, with an average salary of $43,957 per year, or $21.1 per hour.

MID Intake Evaluator

Springfield, MA • On-site, Remote

Mental Health Association - Western MA
See more jobs at Mental Health Association - Western MAexternal

$44K - $45K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 15 days ago

Job description

Position Summary
Mental Health Association is hiring immediately for an Massachusetts Impaired Driving Intake Evaluator. The MID Intake Evaluator will work in a community behavioral health and addiction setting, providing services to individuals who have been referred to the Massachusetts Impaired Driving Program. The MID Intake Evaluator will be responsible for completing a comprehensive assessment, for court mandated or RMV referred individuals for the MID program, and other supporting documentation at first meeting; along with orienting new patients to the MID program offered in our outpatient clinic. They will work closely with our administrative assistants, clinic director, assistant clinic director, clinical supervisors and team of clinicians and MID Educators to ensure a smooth transition from enrollment to ongoing treatment. Our ideal candidate will be comfortable working with the people we serve and will have clinical skills in assessment as well as experience working with a broad range of clinical presentations and age ranges.
Pay Rate:$44,000-$45,760 annually
Open Shift: 40hrs per week
Key Responsibilities
  • Complete a Massachusetts standardized biopsychosocial comprehensive assessment, as well as corresponding addendums, during the first meeting.
  • Complete required evidence-based screening tools, such as the nicotine assessment, Tuberculosis screening, and health risk assessment.
  • Complete court evaluations letters during assessments, to be provided to probation officers and/or referral sources.
  • Complete required administrative documentation, such authorizations, consents, agreements, acknowledgements and enrollment forms.
  • Complete required documentation in a timely manner, meeting regulatory standards.
  • Collaborate and communicate with our Billing Department in regard to payment options.
  • Work collaboratively as part of a multi-disciplinary team.
  • Actively participate in all licensing and accreditation processes.
  • Serve as a liaison to relevant service systems, state agencies and community partners as needed. Establish and maintain relationships with local, state, federal, and private agencies and organizations to promote programs and to identify and secure potential new alliances, partnerships and funding sources.
  • Pursue activities to enhance personal professional growth. Attend conferences, classes, address groups and represent agency. Attend/participate in statewide meetings, task forces, committees, etc. relating to area of expertise.
  • Promote and integrate agency mission, values, philosophy and principles.
  • Perform other similar duties as assigned by the Clinic Director and/or Assistant Clinic Director.

About BestLife - Emotional Health & Wellness
The BestLife Emotional Health & Wellness Center provides compassionate, person-centered care for individuals, families, and couples facing mental health and substance use challenges. Using evidence-based approaches, our team supports both short-term needs and long-term recovery through services such as assessments, individual, group, family, and couples therapy, substance use and co-occurring disorder treatment, medication management, case coordination, and recovery support. Care is delivered by licensed clinicians and overseen by a board-certified psychiatrist, ensuring high-quality, supportive treatment every step of the way.
Equal Opportunity Statement
The Mental Health Association is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Requirements
  • Bachelor's Degree in a behavioral health and addiction field is required.
  • Bilingual in Spanish and English strongly preferred; additional compensation available for bilingual candidates.

Benefits
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (403B, IRA)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Long Term Disability

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