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Insurance Investigator Jobs (NOW HIRING)

Wilber Jobs

Insurance Coverage Investigator

Normal, IL · On-site

Our ICI team members investigate and document all insurance claim related information. The person in this role strictly requires phone usage for the majority of their tasks and will work directly ...

Mentor Technical Group

Maintain accurate records of deviations, investigations, approvals, and follow-up activities. * Monitor deviation trends and provide reports to management to support continuous improvement ...

Ohio Jobs

Investigator Assistant

Cleveland, OH · On-site

$21.93/hr

Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period * Paid time off, including vacation, personal, sick leave and 11 paid holidays per year * Childbirth ...

Emerging Investigations

Private Investigator

Bradenton, FL · On-site

$20.25 - $25.75/hr

Experience in insurance investigation and surveillance * Excellent written and verbal communication skills * Ability to work independently and remotely * Ability to work weekends and holidays as ...

Emerging Investigations

Private Investigator

Jacksonville, FL · On-site

$20.50 - $26.50/hr

Experience in insurance investigation and surveillance * Excellent written and verbal communication skills * Ability to work independently and remotely * Ability to work weekends and holidays as ...

Emerging Investigations

Private Investigator

Orlando, FL · On-site

$20.75 - $26.50/hr

Experience in insurance investigation and surveillance * Excellent written and verbal communication skills * Ability to work independently and remotely * Ability to work weekends and holidays as ...

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Insurance Investigator information

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$13

$25

$38

How much do insurance investigator jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for insurance investigator in the United States is $25.77, according to ZipRecruiter salary data. Most workers in this role earn between $21.88 and $31.73 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Insurance Investigator, and why are they important?

To thrive as an Insurance Investigator, you need strong analytical skills, attention to detail, and a background in criminal justice, law, or a related field, often supported by a relevant degree or certification. Familiarity with case management software, database research tools, and surveillance equipment is typically required. Excellent communication, critical thinking, and integrity are crucial soft skills for interviewing witnesses and writing clear, objective reports. These abilities ensure accurate fraud detection, effective investigations, and compliance with legal standards in the insurance industry.

What does an insurance investigator do?

An insurance investigator examines insurance claims to verify their validity and detect fraud. They gather evidence, interview witnesses, review documents, and may visit claim sites, often using investigative tools and techniques to assess the legitimacy of claims and support insurance companies' decisions.

What skills do insurance investigators need?

Insurance investigators need strong analytical skills, attention to detail, and good communication abilities to gather and evaluate evidence. They often use interview techniques, surveillance methods, and may require knowledge of insurance policies and legal procedures. Technical skills with databases and reporting tools are also important for documenting findings accurately.

What are some of the common challenges faced by Insurance Investigators, and how can they be managed effectively?

Insurance Investigators often encounter challenges such as dealing with uncooperative claimants, navigating complex regulations, and managing a heavy caseload. Building strong communication and interpersonal skills can help when interviewing witnesses or claimants. Staying organized and up-to-date with the latest industry regulations ensures compliance and efficiency. Collaborating closely with claims adjusters, law enforcement, and legal teams also helps in resolving complex cases and maintaining workflow balance.

What is the highest paying investigator job?

Senior or specialized insurance investigators, such as fraud investigators or forensic investigators, tend to have the highest salaries in the field. These roles often require advanced experience, certifications, and sometimes law enforcement or legal backgrounds, with salaries reaching six figures in some cases.

What is the difference between Insurance Investigator vs Claims Adjuster?

AspectInsurance InvestigatorClaims Adjuster
Required CredentialsLicenses, sometimes certifications in investigation or insuranceLicenses, certifications in claims handling or insurance
Work EnvironmentField investigations, interviews, surveillanceOffice-based, claims assessment, site visits
Employer & Industry UsageInsurance companies, private investigation firmsInsurance companies, third-party administrators
Common Search & ComparisonYesNo

Insurance Investigators focus on uncovering fraud and verifying claims through investigations, often working in the field. Claims Adjusters evaluate and settle insurance claims, primarily working in offices or on-site. While both roles require insurance knowledge and sometimes similar certifications, their daily tasks and work environments differ significantly.

What Do Insurance Investigators Do?

An insurance investigator works for an insurance company looking into insurance claims, usually when the claim may be fraudulent. As an insurance claims investigator, you gather information from the insurance adjuster, law enforcement, witnesses, and the claimant. You also make investigative inquiries to determine if the claim is valid or fraudulent. Your job is to document all evidence and present the case to your employer so that the insurance company is protected from false claims.

How do I become an insurance claims investigator?

To become an insurance claims investigator, candidates typically need a high school diploma or equivalent, with some roles preferring or requiring a bachelor's degree in criminal justice, law enforcement, or a related field. Relevant experience in law enforcement, claims adjusting, or investigations is often beneficial, and obtaining certifications such as the Certified Fraud Examiner (CFE) can enhance job prospects. Strong analytical, communication, and computer skills are also important for success in this role.
More about Insurance Investigator jobs
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Who are the top companies hiring for Insurance Investigator jobs? The top employers for Insurance Investigator jobs are:
What states have the most Insurance Investigator jobs? States with the most job openings for Insurance Investigator jobs include:
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What are popular job titles related to Insurance Investigator jobs? For Insurance Investigator jobs, the most frequently searched job titles are:
Insurance Investigator jobs near you
Infographic showing various Insurance Investigator job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 75% Full Time, and 24% Part Time. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $53,602 per year, or $25.8 per hour.

Insurance Coverage Investigator

Wilber Jobs

Normal, IL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

Our ICI team members investigate and document all insurance claim related information. The person in this role strictly requires phone usage for the majority of their tasks and will work directly with our License Suspension team. This position requires a person with attention to detail and a professional, friendly behavior. Must be organized, energetic, and able to multi-task.
Wilber is the leading insurance recovery firm in the US, partnering with some of the most recognized insurance providers nationwide. We value hard work, integrity, and believe in putting people before profit, which is why we offer a generous benefits package with extra perks that support your life and wellbeing. To find out more about our culture visit: https://www.wilberjobs.com
Commitment to Community: At Wilber, we are real people who are committed to bettering our community and the world around us. We offer opportunities for team members to suggest/participate in fund raisers and community service events that matter to them, with the option to apply for company sponsorship.
Essential Functions & Responsibilities:
  • Learn basic insurance principles and apply them case by case
  • Contact carriers to investigate insurance claims
  • Confirm proper insurance coverage
  • Obtain denial letters for the license suspension team
  • Use industry specific software to enter and update our database
  • Handle inbound calls
  • Maintain strong organization skills
  • Precise attention to detail
  • Comfortable with computers and MS Office
  • Willing to learn new computer skills
  • Demonstrates initiative and good judgment
  • Work well in a fast-paced environment

Benefits:
  • Health, Dental, Vision available after 30 days
  • 401k with company match
  • Success Share Bonus each month
  • Flexible schedule after training
  • 25k Life insurance policy paid for by Wilber
  • PTO and paid holidays
  • Insurance education reimbursement
  • Wellness Programs
  • Flexible spending accounts/Savings Clubs
  • Self-progressive career paths
  • Community Volunteer opportunities
  • Free breakfast 3 times a week
  • Opportunity to join committee's that promote our "Keep it happy, keep it fun" work environment
  • Certified "Great Place to Work" (96% of employees say this is a great place to work)
  • #40 in Fortune Best Workplaces in Financial Services & Insurance 2023

Check out our social media:
  • Facebook: https://www.facebook.com/WilberGroup/
  • LinkedIn: https://www.linkedin.com/company/wilbergroup/
  • Great Place to Work Certification: https://www.greatplacetowork.com/certified-company/7023903

Wilber Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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