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Insurance Investigator Jobs in Rochester, NY (NOW HIRING)

Ethos Risk Services

Investigator

Rochester, NY · On-site

Ethos Risk Services is a leading insurance claims investigation and medical management company, specializing in surveillance and fraud detection. At the forefront, we provide accurate data and ...

Ethos Risk Services

Investigator

Rochester, NY · On-site

$25 - $35/hr

Ethos Risk Services is a leading insurance claims investigation and medical management company, specializing in surveillance and fraud detection. At the forefront, we provide accurate data and ...

Ethos Risk Services

Investigator

Rochester, NY · On-site

$25 - $35/hr

Ethos Risk Services is a leading insurance claims investigation and medical management company, specializing in surveillance and fraud detection. At the forefront, we provide accurate data and ...

Ethos Risk Services

Entry-Level Investigator

Rochester, NY · On-site

$45K - $56K/yr

Ethos Risk Services is a leading insurance claims investigation and medical management company, specializing in surveillance and fraud detection. At the forefront of, we provide accurate data and ...

Xerox

Corporate Investigator

Rochester, NY · On-site

Investigating sensitive and/or complex employee relations matters from start to finish, including leading interviews, note-taking, gathering, and analyzing evidence (electronic/physical, etc ...

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All JobsInsurance Investigator JobsInsurance Investigator Jobs in Rochester, NY

Insurance Investigator information

See Rochester, NY salary details

$13

$25

$37

How much do insurance investigator jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for insurance investigator in Rochester, NY is $25.43, according to ZipRecruiter salary data. Most workers in this role earn between $21.59 and $31.30 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Insurance Investigator, and why are they important?

To thrive as an Insurance Investigator, you need strong analytical skills, attention to detail, and a background in criminal justice, law, or a related field, often supported by a relevant degree or certification. Familiarity with case management software, database research tools, and surveillance equipment is typically required. Excellent communication, critical thinking, and integrity are crucial soft skills for interviewing witnesses and writing clear, objective reports. These abilities ensure accurate fraud detection, effective investigations, and compliance with legal standards in the insurance industry.

What does an insurance investigator do?

An insurance investigator examines insurance claims to verify their validity and detect fraud. They gather evidence, interview witnesses, review documents, and may visit claim sites, often using investigative tools and techniques to assess the legitimacy of claims and support insurance companies' decisions.

How to become an insurance investigator?

To become an insurance investigator, candidates typically need a high school diploma or equivalent, with some roles preferring postsecondary education or relevant experience in law enforcement, insurance, or criminal justice. Developing skills in interviewing, report writing, and investigation techniques is essential, and obtaining certifications such as the Certified Insurance Fraud Investigator (CIFI) can enhance job prospects. The role often requires a background check and may involve working irregular hours or in the field.

What skills do insurance investigators need?

Insurance investigators need strong analytical skills, attention to detail, and good communication abilities to gather and evaluate evidence. They often use interview techniques, surveillance methods, and may require knowledge of insurance policies and legal procedures. Proficiency with computers and report writing is also important for documenting findings accurately.

What are some of the common challenges faced by Insurance Investigators, and how can they be managed effectively?

Insurance Investigators often encounter challenges such as dealing with uncooperative claimants, navigating complex regulations, and managing a heavy caseload. Building strong communication and interpersonal skills can help when interviewing witnesses or claimants. Staying organized and up-to-date with the latest industry regulations ensures compliance and efficiency. Collaborating closely with claims adjusters, law enforcement, and legal teams also helps in resolving complex cases and maintaining workflow balance.

What is the highest paying investigator job?

The highest paying investigator jobs are often senior or specialized roles such as corporate security investigators, fraud examiners, or private investigators with advanced certifications and extensive experience. These positions typically offer higher salaries due to the complexity of cases and required expertise, with some earning over $100,000 annually. Factors like industry, location, and level of specialization influence compensation levels for investigators.

What is the difference between Insurance Investigator vs Claims Adjuster?

AspectInsurance InvestigatorClaims Adjuster
Required CredentialsLicenses, sometimes certifications in investigation or insuranceLicenses, certifications in claims handling or insurance
Work EnvironmentField investigations, interviews, surveillanceOffice-based, claims assessment, site visits
Employer & Industry UsageInsurance companies, private investigation firmsInsurance companies, third-party administrators
Common Search & ComparisonYesNo

Insurance Investigators focus on uncovering fraud and verifying claims through investigations, often working in the field. Claims Adjusters evaluate and settle insurance claims, primarily working in offices or on-site. While both roles require insurance knowledge and sometimes similar certifications, their daily tasks and work environments differ significantly.

What Do Insurance Investigators Do?

An insurance investigator works for an insurance company looking into insurance claims, usually when the claim may be fraudulent. As an insurance claims investigator, you gather information from the insurance adjuster, law enforcement, witnesses, and the claimant. You also make investigative inquiries to determine if the claim is valid or fraudulent. Your job is to document all evidence and present the case to your employer so that the insurance company is protected from false claims.

More about Insurance Investigator jobs
What are the most commonly searched types of Insurance Investigator jobs in Rochester, NY? The most popular types of Insurance Investigator jobs in Rochester, NY are:
What are popular job titles related to Insurance Investigator jobs in Rochester, NY? For Insurance Investigator jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Insurance Investigator jobs in Rochester, NY look for? The top searched job categories for Insurance Investigator jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Insurance Investigator jobs? Cities near Rochester, NY with the most Insurance Investigator job openings:
Insurance Investigator jobs near you
Infographic showing various Insurance Investigator job openings in Rochester, NY as of July 2026, with employment types broken down into 71% Full Time, and 29% Part Time. Highlights an 88% In-person, 2% Hybrid, and 10% Remote job distribution, with an average salary of $52,887 per year, or $25.4 per hour.
Surveillance Investigator I - Entry Level

Surveillance Investigator I - Entry Level

Command Investigations

Rochester, NY • On-site

$20 - $25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Command Investigations rating

6.1

Company rating: 6.1 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

343rd of 451 rated business services

Job description

Job Type
Full-time, Part-time
Description
Command Investigations, LLC is looking for Surveillance Investigators to become part of a dynamic team. This is a great opportunity for individuals with prior investigative experience who demonstrate integrity, independence, and a drive to succeed in a fast-paced investigative environment.
Why You Will Love Working with Command Investigations, LLC?
At Command Investigations, we are invested in YOU! We know, together, we can Lead with Excellence to provide top tier Service with Integrity that drives Results!
Pay: $20-$25 per hour (depending on state)
Schedule: This is not a 9-5 job. Days of the week vary, and weekends, overtime, and Holidays are typically required. Start times may be as early as 3:00-4:00 AM depending on case requirements but are typically 6:00 AM. 8-hour shifts are typical but can range up to 12-16 hours.
NOTE: Due to the nature of this role, there is no guarantee of hours or case assignments; however, we pride ourselves on distributing available cases fairly. Schedules are flexible with advanced discussion and notification.
Location: On the Road with potential overnight stays when necessary
Growth Opportunities: Our employees have opportunities to grow within a nationally recognized organization in an exciting and evolving industry.
How We Take Care of You (Full Time Benefits):
  • Accrued Paid Time Off
  • Medical, Dental, Vision, and Life Insurance
  • 401(k) Plan
  • Employee Referral Program
  • Paid Travel Time
  • Daily Vehicle Allowance
  • Reimbursement for case related expenses
  • Overnight Pay
  • Additional performance incentives - Monthly Hot Shot bonus along with Monthly Tiered bonus program based on performance.

At Command, we take care of our own. Our benefits plan helps keep you and your family healthy, happy, and secure.
What You will Do:
In this role, you will conduct field surveillance investigations by observing, tracking, and documenting subjects' activities, capturing detailed video evidence, and preparing comprehensive reports for client review.
  • Conduct surveillance by monitoring, tracking, and recording subjects during daily activities
  • Perform both vehicular and on-foot surveillance while maintaining complete cover and discretion
  • Develop and execute pre-surveillance planning tailored to each location and case
  • Record and document investigative findings through video and detailed written reports
  • Capture subjects in a variety of environments, such as public spaces, events, and workplaces
  • Submit comprehensive reports and video evidence within required timeframes
  • Communicate consistently with team leaders regarding positions, observations, and tactical strategy
  • Utilize digital surveillance equipment, web-based technology, and investigative software
  • Maintain confidentiality and professionalism while representing Command Investigations
  • Uphold safety standards and adhere to all legal and ethical requirements during surveillance operations

Requirements
Required equipment, including but not limited to:
  • Reliable vehicle with legal dark tint
  • Smartphone
  • Laptop with Microsoft Word
  • Digital camcorder with date/time stamp and upload capability
  • Covert camera of choice
  • Tripod/monopod
  • SD cards if applicable

What We are Looking For:
  • Highly observant and detail-oriented individuals
  • Strong sense of integrity, independence, and reliability
  • Excellent judgment and situational awareness
  • Adaptability to changing environments and case demands
  • Self-motivated professionals who can work autonomously
  • Strong written and verbal communication skills
  • Professional demeanor with a commitment to discretion and client confidentiality
  • Eagerness to learn and grow within the investigative industry

What You Will Bring:
  • 0-1 years of experience required
  • Must be 21 years of age or older
  • Valid driver's license with clean DMV record
  • High school diploma or equivalent required
  • College degree preferred
  • Computer skills including the ability to upload video and still images from a camera into an electronic system
  • Must carry personal auto insurance with liability limits of 100k/300k/100k
  • Computer skills including the ability to upload video and still images from a camera into an electronic system
  • Proficient reading skills and ability to follow directions required
  • Must be able to work independently, provide excellent customer service, and demonstrate strong interpersonal, organizational, and multi-tasking skills. Flexibility and effective time management are required
  • Ability to work holidays, weekends, and overtime required
  • Regular, predictable, and full attendance, as assigned, is an essential function of the job
  • Willingness to travel and work the required schedule, starting as early as 3:00 AM
  • Complete a Command Investigations, LLC employment application and submit to other pre-employment tasks as required for employment

Physical Requirements:
The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • The employee will be required to remember and understand certain instructions, guidelines, or other information.
  • The employee should have the ability to lift up to and including 25lbs/11.34kg on occasion.
  • The employee will be required to sit, stand, and/or walk for long periods at a time.
  • The employee will be required to enter text or data into a computer or other machine by means of a traditional keyboard. Traditional Keyboard refers to a panel of keys used as the primary input device on a computer, typographic machine, or 10-Key numeric keypad.
  • Specific vision abilities required for this position include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The associate must be able to hear, understand, and distinguish speech and surrounding sounds, such as traffic, environmental noises, or standard office activity.

About Command Investigations
Command Investigations, founded in 2012, is a nationally recognized investigations firm offering surveillance, remote investigations, desktop intelligence, and specialty services to the insurance defense industry. Grounded in core values of integrity, service, and results, we deliver fast, reliable outcomes and treat every client like they are our only client. Our team leverages cutting-edge technology to stay at the forefront of the industry. With headquarters in Lake Mary, Florida, our experts provide services across the U.S. on a national scale.
Command Investigations, LLC is an Equal Opportunity Employer.
Salary Description
20-25

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