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Investigative Case Manager Jobs in Rochester, NY

Ethos Risk Services

Investigator

Rochester, NY · On-site

$25 - $35/hr

Ethos Risk Services is a leading insurance claims investigation and medical management company ... ready investigative reports summarizing activity and key findings. * Documentation: Finalize case ...

Ethos Risk Services

Investigator

Rochester, NY · On-site

Ethos Risk Services is a leading insurance claims investigation and medical management company ... ready investigative reports summarizing activity and key findings. * Documentation: Finalize case ...

Ethos Risk Services

Investigator

Rochester, NY · On-site

$25 - $35/hr

Ethos Risk Services is a leading insurance claims investigation and medical management company ... ready investigative reports summarizing activity and key findings. * Documentation: Finalize case ...

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All JobsInvestigative Case JobsInvestigative Case Manager JobsInvestigative Case Manager Jobs in Rochester, NY

Investigative Case Manager information

See Rochester, NY salary details

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$31

$40

How much do investigative case manager jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for investigative case manager in Rochester, NY is $31.28, according to ZipRecruiter salary data. Most workers in this role earn between $24.90 and $35.58 per hour, depending on experience, location, and employer.

What is the difference between Investigative Case Manager vs Social Worker?

AspectInvestigative Case ManagerSocial Worker
CredentialsRelevant certifications, sometimes state licensureLicensed Clinical Social Worker (LCSW) or Licensed Master Social Worker (LMSW)
Work EnvironmentInsurance companies, legal settings, healthcareHospitals, community agencies, schools
Employer & IndustryInsurance firms, legal, healthcarePublic and private social service agencies
Common Search/ComparisonInvestigative Case Manager vs Social Worker

Investigative Case Managers focus on assessing and investigating cases, often within insurance or legal contexts, requiring specific certifications. Social Workers provide broader support in healthcare and community settings, with licensure as a key credential. While both roles involve case management, their work environments and employer types differ, making them distinct but related careers.

How does an Investigative Case Manager typically collaborate with other departments during an active investigation?

As an Investigative Case Manager, you will work closely with various departments such as legal, compliance, and human resources to gather relevant information and coordinate investigative efforts. Collaboration often involves regular meetings to discuss case findings, share updates, and ensure that all necessary protocols are followed. You may also liaise with external parties, like law enforcement or regulatory bodies, depending on the nature of the case. Effective communication and organizational skills are essential to ensure seamless information flow and timely resolution of investigations.

What are the key skills and qualifications needed to thrive as an Investigative Case Manager, and why are they important?

To thrive as an Investigative Case Manager, you need a solid background in case management, critical thinking, and investigative techniques, often supported by a degree in criminal justice, social work, or a related field. Familiarity with case management software, legal documentation systems, and sometimes certifications like Certified Case Manager (CCM) are typically required. Strong communication, attention to detail, and the ability to manage sensitive information with discretion are essential soft skills. These competencies ensure thorough, ethical investigations and effective coordination of resources to resolve cases efficiently.

What does an Investigative Case Manager do?

An Investigative Case Manager is responsible for overseeing and coordinating investigations, often within legal, insurance, or social service fields. They gather and analyze information, manage case files, and ensure that investigative processes follow organizational policies and regulations. Additionally, they may liaise with clients, law enforcement, or other agencies to facilitate case resolution. Their work is crucial in ensuring thorough, timely, and ethical investigations.
What are popular job titles related to Investigative Case Manager jobs in Rochester, NY? For Investigative Case Manager jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Investigative Case Manager jobs in Rochester, NY look for? The top searched job categories for Investigative Case Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Investigative Case Manager jobs? Cities near Rochester, NY with the most Investigative Case Manager job openings:
Investigative Case Manager jobs near you
Peer Supportive Housing Case Manager

Peer Supportive Housing Case Manager

Helio Health

Rochester, NY • On-site

$20 - $24/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

Job description

Overview
Helio Health is looking for a Peer Case Manager to support its mission of promoting recovery from the effects of substance use and mental health disorders and other health issues. This role is vital to the management and coordination of services to patients/residents participating in our low barrier OMH homeless scattered site supportive housing units. This case manager would support individuals in maintaining housing, navigating health and human services as well as skill development. Provide in-community, in-person support at least 4 times per month upon entry to the program. PCM will work with the individual, in collaboration with collateral supports and services to develop and execute an ISP, with goals and objectives that focus on housing retention, community integration and recovery, reviewing and updating the plan on a quarterly basis. This is aFull-Time position and located at our Supportive Housing First Rochester Program.
Pay Rate: $20.00- $24.00 per hour.
In addition to Helio Health's comprehensive benefits package, Full-Time hires for this position are eligible for a Sign-On Incentive up to $1,500!
Responsibilities
  • Maintains a case load and performs primary case work responsibilities including:
    • Intake, orientation
    • Referrals
    • Counseling
    • Crisis intervention
    • Patient/resident education
    • Case management
    • Reporting and record keeping
    • Consultation with other professionals
    • Coordination of care with other community providers
    • Discharge planning
  • Performs Quality Assurance activities
    • Provides services according to agency policies, procedures, program guidelines, and governmental regulations.
    • Monitors provision of services when assigned.
    • Evaluates programs and identifies strengths/weaknesses.
    • Assists in problem resolution and implementation of supervisor approved program modifications.
  • Participates in program administrative and clinical committees as assigned.
  • Represents agency to the community.
  • Other duties as assigned by supervisor.

Qualifications
  • High school diploma required, associate's degree in a related human services field preferred.
  • Individuals with lived experience preferred.
  • Lived experience with homelessness, behavioral health and/or substance abuse issues.
  • Valid NYS Driver's License preferred.

Our Comprehensive Employee Benefits Package Includes:
  • Health insurance including dental and vision for employees and families.
  • Paid Vacation and Sick leave - No Waiting Period for accruals.
  • Paid holidays, including a floating birthday holiday.
  • 401(k) plan with up to 5% company match.
  • Company paid short-term disability insurance.
  • Company sponsored life insurance.
  • Employee Assistance Program (EAP).

Helio Health provides equal opportunity to all employees and applicants for employment, without regard to race, creed, color, sex (including pregnancy, gender identity and sexual orientation), parental status, religion, national origin, citizenship, status as a victim of domestic violence, age, military or veteran status, handicap or disability, family medical history or predisposing genetic characteristics or carrier status, marital status, family status, political affiliation, felony conviction record, status as a victim of a crime, or status as an employee who has complained about discrimination, filed a charge of discrimination, or participated in an employment discrimination investigation or lawsuit, or any other categories, status or activity protected by federal, state or local law.
Salary and hourly compensation ranges are provided in accordance with NYS law and are based on Helio Health's good faith belief of what is accurate at the time of posting. Salary and hourly compensation offers are based on candidate's education level and experience relevant to the position and also take into account information provided by the hiring manager and program.
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