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Investigative Case Manager Jobs in Rochester, NY

University of Rochester

Research RN

Rochester, NY · On-site

$35.35 - $47.72/hr

... up and management of pharmaceutical device clinical trials, drug studies, and investigator ... Filling out case report forms, creating patient instructions and calendars, scheduling patient ...

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All JobsInvestigative Case JobsInvestigative Case Manager JobsInvestigative Case Manager Jobs in Rochester, NY

Investigative Case Manager information

See Rochester, NY salary details

$22

$31

$40

How much do investigative case manager jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for investigative case manager in Rochester, NY is $31.28, according to ZipRecruiter salary data. Most workers in this role earn between $24.90 and $35.58 per hour, depending on experience, location, and employer.

What is the difference between Investigative Case Manager vs Social Worker?

AspectInvestigative Case ManagerSocial Worker
CredentialsRelevant certifications, sometimes state licensureLicensed Clinical Social Worker (LCSW) or Licensed Master Social Worker (LMSW)
Work EnvironmentInsurance companies, legal settings, healthcareHospitals, community agencies, schools
Employer & IndustryInsurance firms, legal, healthcarePublic and private social service agencies
Common Search/ComparisonInvestigative Case Manager vs Social Worker

Investigative Case Managers focus on assessing and investigating cases, often within insurance or legal contexts, requiring specific certifications. Social Workers provide broader support in healthcare and community settings, with licensure as a key credential. While both roles involve case management, their work environments and employer types differ, making them distinct but related careers.

How does an investigative case manager typically collaborate with other departments during an active investigation?

As an Investigative Case Manager, you will work closely with various departments such as legal, compliance, and human resources to gather relevant information and coordinate investigative efforts. Collaboration often involves regular meetings to discuss case findings, share updates, and ensure that all necessary protocols are followed. You may also liaise with external parties, like law enforcement or regulatory bodies, depending on the nature of the case. Effective communication and organizational skills are essential to ensure seamless information flow and timely resolution of investigations.

What are the key skills and qualifications needed to thrive as an investigative case manager?

To thrive as an Investigative Case Manager, you need a solid background in case management, critical thinking, and investigative techniques, often supported by a degree in criminal justice, social work, or a related field. Familiarity with case management software, legal documentation systems, and sometimes certifications like Certified Case Manager (CCM) are typically required. Strong communication, attention to detail, and the ability to manage sensitive information with discretion are essential soft skills. These competencies ensure thorough, ethical investigations and effective coordination of resources to resolve cases efficiently.

What does an investigative case manager do?

An Investigative Case Manager is responsible for overseeing and coordinating investigations, often within legal, insurance, or social service fields. They gather and analyze information, manage case files, and ensure that investigative processes follow organizational policies and regulations. Additionally, they may liaise with clients, law enforcement, or other agencies to facilitate case resolution. Their work is crucial in ensuring thorough, timely, and ethical investigations.
What are popular job titles related to Investigative Case Manager jobs in Rochester, NY? For Investigative Case Manager jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Investigative Case Manager jobs in Rochester, NY look for? The top searched job categories for Investigative Case Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Investigative Case Manager jobs? Cities near Rochester, NY with the most Investigative Case Manager job openings:
Investigative Case Manager jobs near you
Infographic showing various Investigative Case Manager job openings in Rochester, NY as of June 2026, with employment types broken down into 1% As Needed, 53% Full Time, 43% Part Time, and 3% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $65,071 per year, or $31.3 per hour.

Staff Attorney - Family Law Unit

The Legal Aid Society of Rochester, NY

Rochester, NY • On-site

$87K - $102K/yr

Full-time

Medical, Dental, Retirement, PTO

Posted 3 days ago

New

Job description

JOB SUMMARY
Provide legal representation and counsel to low and middle-income litigants in Family and Supreme Court, including representation in matrimonial and family law matters in Monroe, Orleans, Ontario, Wayne and surrounding counties, with a focus on representation of victims of domestic violence. Services include direct legal representation, counseling, community outreach, education, and training. The Staff attorney may also provide on-site support and advocacy at the Willow Family Justice Center and collaborate with community partners to deliver comprehensive services. This position is part of a team dedicated to providing high-quality civil legal services to low and moderate-income individuals.
ESSENTIAL FUNCTIONS
  • Provide legal counsel and representation in matrimonial and family law proceedings, including all stages of litigation.
  • Draft, review, and file petitions, pleadings, motions, orders, notices of appeal, memorandum of law, order to show cause, emergency actions and other legal documents.
  • Conduct in person client interviews and gather relevant facts for case development.
  • Conduct discovery, investigations, and legal research as required for case preparation.
  • Represent clients at court appearances, hearings, conferences, and related proceedings in Family Court and Supreme Court.
  • Consult and negotiate with opposing counsel and other parties to achieve favorable client outcomes.
  • Represent clients in post-dispositional proceedings, including preparation of Qualified Domestic Relations Orders and other post judgment appearances.
  • Conduct safety planning with domestic violence survivors and provide appropriate referrals (e.g., shelter, counseling, and supportive services).
  • Collaborate with and review the work of assigned support staff as needed.
  • Maintain accurate, complete, and timely documentation of all client contacts and case activity in LegalServer or other case management systems.
  • Stay current on relevant legislative changes, case law, and best practices; participate in continuing legal education (CLE) training.
  • Participate in community outreach, education, and training related to family law and domestic violence services, including through work with our grant partners, the Willow Domestic Violence Center and the Monroe County Domestic Violence Consortium
  • Provide information about legal rights, domestic violence resources, and agency services to community partners and stakeholders.
  • Travel across multiple counties as required to represent clients and attend court proceedings or related meetings.
  • Participate in office-wide functions, including staff meetings, trainings, and organizational initiatives.
  • Provide legal support to other programs within the organization as needed.
  • Provide ex-parte legal advice in Monroe County Family Court in collaboration with the Willow Court Advocacy Program to survivors who may be in crisis.

EDUCATION, KNOWLEDGE, SKILLS & ABILITIES
  • Juris Doctor (JD) required.
  • Admission to the New York State Bar required; candidates who have received their JD and qualify for a judicial practice order may also be considered.
  • Proficiency with computer systems, including Microsoft Word and Excel; experience with case management systems preferred.
  • Proficiency with Microsoft Teams, Zoom and other online meeting platforms;
  • Strong legal research, writing, and analytical skills.
  • Strong negotiating and litigation skills with the ability to advocate effectively in court.
  • High level of initiative, independence, and organizational skills.
  • Excellent verbal and written communication skills with the ability to articulate ideas clearly and effectively.
  • Ability to manage a high-volume caseload and work both independently and collaboratively.
  • Demonstrated ability to work respectfully, empathetically and with a trauma informed lens to serve our diverse client population.
  • Ability to collaborate effectively with colleagues, court personnel, and community partners.
  • Commitment to social justice and a passion for serving underprivileged communities.
  • Access to reliable transportation and willingness to travel across multiple counties.

PHYSICAL DEMANDS & WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
  • Extended periods of sitting at a desk or workstation while performing administrative tasks.
  • Regular use of computers and other office equipment, requiring manual dexterity and visual concentration.
  • Occasionally required to lift and/or move up to 10 pounds.
  • Mobility within the office environment to attend meetings, training sessions, or other events.
  • Ability to communicate effectively with associates, supervisors, and external stakeholders in person, over the phone, or via email.
  • Office-based environment with standard office equipment and ergonomic furniture.
  • Exposure to typical office noises such as phone calls, conversations, and office equipment operation.
  • Work will be performed in an in-office environment.
  • Occasional travel may be required for attending training sessions, conferences, or other related events.

Benefits:
  • Hybrid Work schedule
  • Paid Lunch Hour
  • Employer contributions toward health and dental insurance plans
  • Up to:
    • 15 days of vacation to start (based on experience)
    • 96 hours of sick leave
    • 48 hours of personal time
    • 14 paid holidays a year
    • $600 per year internet stipend
    • 3% match on the 401(k) or Roth 401(k) plan of your choice
  • Language differential for being proficient in a program-relevant language
  • Professional development opportunities
  • Public Service Loan Forgiveness qualifying employer

The Legal Aid Society of Rochester, NY, provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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