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Investigative Case Manager Jobs in Rochester, NY

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Investigative Case Manager information

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$22

$31

$40

How much do investigative case manager jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for investigative case manager in Rochester, NY is $31.28, according to ZipRecruiter salary data. Most workers in this role earn between $24.90 and $35.58 per hour, depending on experience, location, and employer.

What does an investigative case manager do?

An Investigative Case Manager is responsible for overseeing and coordinating investigations, often within legal, insurance, or social service fields. They gather and analyze information, manage case files, and ensure that investigative processes follow organizational policies and regulations. Additionally, they may liaise with clients, law enforcement, or other agencies to facilitate case resolution. Their work is crucial in ensuring thorough, timely, and ethical investigations.

What are the key skills and qualifications needed to thrive as an investigative case manager?

To thrive as an Investigative Case Manager, you need a solid background in case management, critical thinking, and investigative techniques, often supported by a degree in criminal justice, social work, or a related field. Familiarity with case management software, legal documentation systems, and sometimes certifications like Certified Case Manager (CCM) are typically required. Strong communication, attention to detail, and the ability to manage sensitive information with discretion are essential soft skills. These competencies ensure thorough, ethical investigations and effective coordination of resources to resolve cases efficiently.

How does an investigative case manager typically collaborate with other departments during an active investigation?

As an Investigative Case Manager, you will work closely with various departments such as legal, compliance, and human resources to gather relevant information and coordinate investigative efforts. Collaboration often involves regular meetings to discuss case findings, share updates, and ensure that all necessary protocols are followed. You may also liaise with external parties, like law enforcement or regulatory bodies, depending on the nature of the case. Effective communication and organizational skills are essential to ensure seamless information flow and timely resolution of investigations.

What is the difference between Investigative Case Manager vs Social Worker?

AspectInvestigative Case ManagerSocial Worker
CredentialsRelevant certifications, sometimes state licensureLicensed Clinical Social Worker (LCSW) or Licensed Master Social Worker (LMSW)
Work EnvironmentInsurance companies, legal settings, healthcareHospitals, community agencies, schools
Employer & IndustryInsurance firms, legal, healthcarePublic and private social service agencies
Common Search/ComparisonInvestigative Case Manager vs Social Worker

Investigative Case Managers focus on assessing and investigating cases, often within insurance or legal contexts, requiring specific certifications. Social Workers provide broader support in healthcare and community settings, with licensure as a key credential. While both roles involve case management, their work environments and employer types differ, making them distinct but related careers.

What is investigative case management?

Investigative case management is a role where professionals coordinate and conduct investigations related to client cases, often in social services, healthcare, or legal settings. It involves gathering information, assessing needs, and collaborating with other agencies to develop appropriate plans and solutions, often requiring strong communication and organizational skills.

What are popular job titles related to Investigative Case Manager jobs in Rochester, NY?

For Investigative Case Manager jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Investigative Case Manager jobs in Rochester, NY look for?

The top searched job categories for Investigative Case Manager jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Investigative Case Manager jobs?

Cities near Rochester, NY with the most Investigative Case Manager job openings:

Investigative Case Manager jobs near you
Infographic showing various Investigative Case Manager job openings in Rochester, NY as of June 2026, with employment types broken down into 1% As Needed, 53% Full Time, 43% Part Time, and 3% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $65,071 per year, or $31.3 per hour.

Registered Nurse 1 (Psychiatric) (John L. Norris ATC)

StateJobsNY

Rochester, NY • On-site

Other

Re-posted 2 days ago

Job description

Duties Description All Hourly positions with the NYS Office of Addiction Services and Supports (OASAS) are utilized on an "as needed" basis, and as such, there is no guarantee of work hours or a set schedule. Any/all questions should be directed to recruitment@oasas.ny.gov.
Incumbents serve as members of a multidisciplinary team performing a variety of nursing and client care activities designed to ensure that clients receive all necessary care in accordance with the nursing care plan, established protocols, and standards of health care. Responsibilities of this position include, but are not limited to:
• Provides direct nursing care to clients, including comprehensive admission assessments, dispensing medication, providing physician-ordered medical treatment, transcribing orders, and collection of specimens for laboratory analysis or culture.
• Assesses the needs of clients, which can include an assessment of care received, services available, and work environments to identify potential obstacles to success.
• Handles crisis intervention with clients (psychological, physiological and behavioral).
• Maintains accurate and detailed reports and records electronically and/or physically as appropriate.
• May assist in general client care activities, such as meal preparation & distribution and room preparation.
• Maintains a safe and therapeutic environment; monitors clients and ensures building security.
• Performs other job-related duties as assigned.
Minimum Qualifications Registered Nurse 1 Psy: possession of a license and current registration to practice nursing in New York State.
**Candidate must be eligible and maintain eligibility for full and unconditional participation in the Medicaid and Medicare program. Failure to maintain licensure, certification and Medicaid/Medicare eligibility will result in the termination of employment.
Additional Comments OASAS ATC's are Tobacco-Free facilities.
Background Investigation Requirements: Prospective appointees will be: 1) Checked against the Staff Exclusion List (SEL) maintained by the Justice Center for the Protection of People with Special Needs. Prospective employees whose names appear on the SEL as having been found responsible for serious or repeated acts of abuse or neglect will be barred from appointment and may have their names removed from the eligible list(s) for the title(s) if applicable. 2) Investigated through a Criminal Background Check (CBC) that includes State and federal Criminal History Record Checks. All convictions must be reported; conviction of a felony or misdemeanor, or any falsified or omitted information on the prospective appointee's employment application may bar appointment or result in removal after appointment. Each case will be determined on its own merits, consistent with the applicable provisions of State and federal laws, rules, and regulations. Prospective employees will be fingerprinted in order to obtain a record of their criminal history information, and may be required to pay any necessary fees. 3) Screened against the Statewide Central Register of Child Abuse and Maltreatment (SCR). Prospective employees may be required to pay any necessary fees. Additionally, prospective employees whose names are indicated on the SCR may be barred from appointment.
Some positions may require additional credentials or a background check to verify your identity.
Name Bureau of Human Resources Management
Telephone (518) 457-2963
Fax (518) 457-4880
Email Address recruitment@oasas.ny.gov
Address
Street NYS OASAS
1450 Western Avenue
City Albany
State NY
Zip Code 12203
Notes on Applying If interested, please submit your resume to recruitment@oasas.ny.gov and use reference code Norris/HourlyRN1Psy/18983.

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