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Insurance Customer Service Representative Jobs in West Virginia

BFS Foods, Inc.

Customer Service Representative

Fairmont, WV · On-site

$15 - $20.25/hr

Health Insurance * 401(K) Matching * Paid Time Off * Disability Insurance * Opportunities for Advancement * Part-time & Full-time availability Position: Customer Service Representative (CSR) Reports ...

BFS FOODS

Customer Service Representative

Fairmont, WV

$15 - $20.25/hr

Health Insurance * 401(K) Matching * Paid Time Off * Disability Insurance * Opportunities for Advancement * Part-time & Full-time availability Position : Customer Service Representative (CSR) Reports ...

BFS Foods, Inc.

Customer Service Representative

Fairmont, WV · On-site

$15 - $20.25/hr

Health Insurance * 401(K) Matching * Paid Time Off * Disability Insurance * Opportunities for Advancement * Part-time & Full-time availability Position: Customer Service Representative (CSR) Reports ...

BFS FOODS

CSR

Morgantown, WV

$16.50 - $22.50/hr

BENEFITS: · Health Insurance · 401(K) Matching · Paid Time Off · Disability Insurance · ... Manager and Director of Operations Customer Service Representative Responsibilities: * Maintain a ...

BFS Foods, Inc.

CSR

Morgantown, WV · On-site

$16.50 - $22.50/hr

BENEFITS: • Health Insurance • 401(K) Matching • Paid Time Off • Disability Insurance • ... Manager and Director of Operations Customer Service Representative Responsibilities: * Maintain a ...

BFS Foods, Inc.

CSR

Morgantown, WV · On-site

$16.50 - $22.50/hr

BENEFITS: • Health Insurance • 401(K) Matching • Paid Time Off • Disability Insurance • ... Manager and Director of Operations Customer Service Representative Responsibilities: * Maintain a ...

Gabe's Stores

Customer Service Representative

Morgantown, WV · On-site

$16.50 - $22.50/hr

Gabe's is hiring a Full Time Customer Service Representative. To see the full , please click the link below: Customer Service Representative Full-Time Careers at Gabe's Offer: * Flexible Schedules

U-Haul

Customer Service Representative

Charleston, WV · On-site

$15.50 - $21.25/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Huntington, WV · On-site

$15.50 - $21.25/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Saint Albans, WV · On-site

$14.50 - $19.75/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

$13.75 - $18.75/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Beckley, WV · On-site

$15.75 - $21.50/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Saint Albans, WV

$14.50 - $19.75/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

Gabe's

Customer Service Representative

Morgantown, WV · On-site +1

$14 - $15.50/hr

Description Gabe's is hiring a Full Time Customer Service Representative. To see the full , please click the link below: Customer Service Representative Full-Time Careers at Gabe's Offer: * Flexible ...

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Showing results 1-20

All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in West Virginia

Insurance Customer Service Representative information

See West Virginia salary details

$20.1K

$37.5K

$56.5K

How much do insurance customer service representative jobs pay per year?

As of Aug 27, 2026, the average yearly pay for insurance customer service representative in West Virginia is $37,477.00, according to ZipRecruiter salary data. Most workers in this role earn between $31,000.00 and $42,600.00 per year, depending on experience, location, and employer.

What does an insurance customer service representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are the key skills and qualifications needed to thrive as an insurance customer service representative?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What are some common challenges faced by insurance customer service representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What are the most commonly searched types of Insurance Customer Service Representative jobs in West Virginia?

The most popular types of Insurance Customer Service Representative jobs in West Virginia are:

What are popular job titles related to Insurance Customer Service Representative jobs in West Virginia?

For Insurance Customer Service Representative jobs in West Virginia, the most frequently searched job titles are:

What job categories do people searching Insurance Customer Service Representative jobs in West Virginia look for?

The top searched job categories for Insurance Customer Service Representative jobs in West Virginia are:

What are popular job titles related to Insurance Customer Service Representative jobs in WV?

For Insurance Customer Service Representative jobs in WV, the most frequently searched job titles are:

Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in West Virginia as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $37,477 per year, or $18 per hour.

Licensed Insurance CSR

Parkersburg, WV • On-site

Advance Sourcing Concepts LLC
Recruiting and Staffing Services • 11 - 50 employees
Learn more about Advance Sourcing Concepts LLCexternal

$39K - $54K/yr

Full-time

Posted 6 days ago

Job description

Licensed Insurance Customer Service Representative – Commercial Lines

Location: Parkersburg, WV

Job Summary

We are seeking a Licensed Insurance Customer Service Representative with commercial lines experience to join our team. The ideal candidate will have at least 2 years of experience in commercial insurance and a strong commitment to providing excellent customer service.

This position is ideal for an experienced insurance professional who enjoys working directly with clients, solving problems, managing policy needs, and building long-term customer relationships.

Responsibilities

Serve as the primary point of contact for commercial insurance policyholders.

Respond promptly and professionally to client questions, requests, and concerns.

Assist clients with policy information, coverage options, and service needs.

Process policy changes, endorsements, renewals, and other account updates.

Maintain accurate and up-to-date client records.

Resolve customer complaints and service issues efficiently and professionally.

Build and maintain strong, long-term relationships with clients.

Follow all applicable insurance laws, regulations, and company procedures.

Communicate with insurance carriers as needed to resolve policy and customer service issues.

Manage multiple client requests and priorities while meeting deadlines.

Provide a high level of customer service throughout the policy lifecycle.

Qualifications

Active West Virginia and/or Ohio Property & Casualty Insurance License required.

2+ years of commercial lines insurance customer service experience.

Experience working with commercial insurance policies and clients.

Strong verbal and written communication skills.

Excellent customer service and problem-solving abilities.

Strong organizational and time-management skills.

Ability to multitask and prioritize work in a fast-paced environment.

Detail-oriented with strong follow-through.

Ability to work independently while also being an effective team member.

Professional, positive, and customer-focused attitude.

Preferred Experience

Experience working in an independent insurance agency.

Experience handling commercial lines accounts.

Experience with policy renewals, endorsements, and policy changes.

Familiarity with insurance carrier systems and agency management software.

What We're Looking For

The ideal candidate is an experienced insurance professional who is licensed, organized, dependable, and customer-focused. You should enjoy helping clients, solving problems, and taking ownership of customer service needs from start to finish.

Apply today to be considered for this opportunity.

Apply