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Insurance Customer Service Representative Jobs in Vermont

Atlas Gunworks

Be Seen First

Customer Service Rep

Essex Junction, VT · On-site

$26 - $30/hr

Customer Service Representative Company: Perfect Zero Location: Essex Junction, Vermont About ... Health, Vision, and Dental Insurance * 401(k) with company match * Paid Time Off & Sick Time

Domino's Pizza LLC

Customer Service Rep

Barre, VT · On-site

$15.75 - $21.25/hr

Customer Service Rep Hot job opening, fresh out of the Oven! We are happy that you are interested in joining the Domino's team! Domino's Pizza is the world leader in pizza delivery. We operate over ...

Amerivet

Customer Service Representative

Hinesburg, VT

$21/hr

To provide an exceptional experience, a CSR manages appointments, answers calls, processes patient ... Health, dental, vision, life insurance, and mental health resources to support your overall well ...

Marmon

Customer Service Representative

Shelburne, VT · On-site

$17 - $23/hr

Customer Service Representative Harbour Industries LLC As a part of the global industrial organization Marmon Holdings--which is backed by Berkshire Hathaway--you'll be doing things that matter ...

Brown & Brown

Customer Service Representative

Barre, VT · On-site

$15.75 - $21.25/hr

The Customer Service Representative is primarily responsible for the organization and ... Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance * Financial Benefits: ESPP; 401k;

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All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in Vermont

Insurance Customer Service Representative information

See Vermont salary details

$27.6K

$51.5K

$77.6K

How much do insurance customer service representative jobs pay per year?

As of Aug 18, 2026, the average yearly pay for insurance customer service representative in Vermont is $51,471.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,500.00 and $58,500.00 per year, depending on experience, location, and employer.

What does an insurance customer service representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are the key skills and qualifications needed to thrive as an insurance customer service representative?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What are some common challenges faced by insurance customer service representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What job categories do people searching Insurance Customer Service Representative jobs in Vermont look for?

The top searched job categories for Insurance Customer Service Representative jobs in Vermont are:

What are popular job titles related to Insurance Customer Service Representative jobs in VT?

For Insurance Customer Service Representative jobs in VT, the most frequently searched job titles are:

Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in Vermont as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $51,471 per year, or $24.7 per hour.

Customer Service Representative

Brown & Brown Insurance

Barre, VT

$15.75 - $21.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

New England Excess Exchange (NEEE)is seeking aCustomerService Representativeto join our growing team in Barre, VT.

The CustomerService Representativeisprimarily responsible for the organization and administration of the company's daily workflow and assist with general office duties.

How You Will Contribute:

  • Handles all aspects of incoming and outgoing mail including daily trips to the Post Office.

  • Responsible for keeping email boxes current at all times.

  • Log in new business, renewals, and additional required documents.

  • Processes data, copies, faxes, files, maintain records, prepare documents/letters, order supplies.

  • Answer and direct phone calls.

  • Provide clerical work as assigned.

  • Complete special assignments and stay up to date on required procedures.

Licenses & Certifications:

  • Valid drivers' license and clean driving record.

Skills & Experience to Be Successful:

  • High School diploma or equivalent.

  • Minimum one year of general office experience.

  • Accurate data entry skills - keyboard and number pad.

  • Able to perform repetitive tasks accurately.

  • Proficient in Microsoft Office Suite.

About Us:

Bridge Specialty Group creates a more seamless way to connect the varying needs of our retail partners with the market clout and talents of our wholesale entities. Our more than 25 niche-focused brands reflect our deep experience and specialization in construction, general casualty, environmental liability, professional liability, health care, public entity, workers' comp, property and personal lines.

With more than 50 locations and more than 2,000 team members throughout the United States and Europe, Bridge has access to more than 200 standard and excess & surplus lines carriers that support our $7+ billion premium book.

Our focus is on bringing the power of collective size and specialty to the wholesale brokerage marketplace. Bridge Specialty Group - aligning risk with greater reach.

Pay Range

18.00 - 20.00 Hourly

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

  • Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
  • Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
  • Mental Health & Wellness: Free Mental Health &Enhanced Advocacy Services
  • Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.


Recruiting Vendor Disclosure Statement

Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.

The Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, "The Power to Be Yourself".

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