ZipRecruiter

Log In

1

Insurance Customer Service Representative Jobs in Maryland

next page

Showing results 1-20

All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in Maryland

Insurance Customer Service Representative information

See Maryland salary details

$25.2K

$47K

$70.8K

How much do insurance customer service representative jobs pay per year?

As of Aug 17, 2026, the average yearly pay for insurance customer service representative in Maryland is $46,983.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,800.00 and $53,400.00 per year, depending on experience, location, and employer.

What does an insurance customer service representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are the key skills and qualifications needed to thrive as an insurance customer service representative?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What are some common challenges faced by insurance customer service representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What are the most commonly searched types of Insurance Customer Service Representative jobs in Maryland?

The most popular types of Insurance Customer Service Representative jobs in Maryland are:

What are popular job titles related to Insurance Customer Service Representative jobs in Maryland?

For Insurance Customer Service Representative jobs in Maryland, the most frequently searched job titles are:

What job categories do people searching Insurance Customer Service Representative jobs in Maryland look for?

The top searched job categories for Insurance Customer Service Representative jobs in Maryland are:

What cities in Maryland are hiring for Insurance Customer Service Representative jobs?

Cities in Maryland with the most Insurance Customer Service Representative job openings:

What are popular job titles related to Insurance Customer Service Representative jobs in MD?

For Insurance Customer Service Representative jobs in MD, the most frequently searched job titles are:

Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in Maryland as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $46,983 per year, or $22.6 per hour.

Insurance Customer Service Rep

Browning Reagle Insurance Agency

Mount Airy, MD • On-site

$18 - $23/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

Browning Reagle Insurance Agency is an established independent insurance agency known for building lasting client relationships through knowledgeable guidance and exceptional service. You will work alongside a collaborative team of approximately ten professionals who value accuracy, accountability, and helping one another succeed. Every day offers the opportunity to build meaningful relationships with clients while expanding your insurance knowledge in a welcoming small-town environment. Employees enjoy working here because leadership supports their professional development, the customers are friendly, and the team works together to deliver outstanding service.

As an Insurance Customer Service Representative, you'll help clients with policy changes, identify coverage needs, and strengthen customer relationships through personalized service. You'll receive hands-on training, licensing assistance, continuing education, and the opportunity to grow into a sales role as your experience develops. This position is ideal for someone who enjoys helping people, stays organized, and takes pride in delivering accurate, dependable service.

  • $18 to $23 per hour base pay
  • Health, dental, vision, disability, and supplemental insurance
  • Paid Time Off
  • Retirement plan with bonus opportunities
  • Career growth through licensing assistance and continuing education

Build your future with an agency where strong relationships, professional growth, and exceptional customer service come first. Apply today!

Responsibilities
  • Process auto, home, and umbrella policy changes
  • Identify coverage gaps with clients
  • Cross-sell appropriate insurance products
  • Promote agency services to customers
  • Build lasting client relationships
  • Generate referrals and new policy opportunities
Requirements
  • Insurance license required
  • Friendly and compassionate demeanor
  • Strong attention to detail
  • Ability to multitask effectively
  • Proficient typing and computer skills
  • Organized with dependable follow-up
  • Willingness to learn new systems
Benefits
Paid Time Off (PTO)###Health Insurance###Dental Insurance###Vision Insurance###Disability Insurance###Hands on Training###Tuition Reimbursement###Mon-Fri Schedule###Career Growth Opportunities###Retirement Plan###Bonus Opportunities###Licensing Assistance###Advancement Opportunities###Continuing Education Opportunities###Ongoing Training Seminars###Performance Bonuses###Equipment Provided###Supplemental Insurance