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Insurance Customer Service Representative Jobs in Baltimore, MD

Huff Insurance

Customer Service Representative

Pasadena, MD · On-site

$16.25 - $22/hr

... Customer Service Representative that wants to be on a career path. The agency has a designed ... Insurance is the industry to be in for opportunities. Our industry is financially stable and ...

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All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in Baltimore, MD

Insurance Customer Service Representative information

See Baltimore, MD salary details

$25.8K

$48.1K

$72.5K

How much do insurance customer service representative jobs pay per year?

As of Aug 12, 2026, the average yearly pay for insurance customer service representative in Baltimore, MD is $48,101.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,700.00 and $54,600.00 per year, depending on experience, location, and employer.

What does an insurance customer service representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are some common challenges faced by insurance customer service representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What are the key skills and qualifications needed to thrive as an insurance customer service representative?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What job categories do people searching Insurance Customer Service Representative jobs in Baltimore, MD look for? The top searched job categories for Insurance Customer Service Representative jobs in Baltimore, MD are:
What cities near Baltimore, MD are hiring for Insurance Customer Service Representative jobs? Cities near Baltimore, MD with the most Insurance Customer Service Representative job openings:
Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in Baltimore, MD as of August 2026, with employment types broken down into 94% Full Time, and 6% Part Time. Highlights an 94% In-person, 3% Hybrid, and 3% Remote job distribution, with an average salary of $48,101 per year, or $23.1 per hour.

Insurance Customer Service Representative

Huff Insurance

Pasadena, MD • On-site

$45K - $65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

Job description

Established in 1960, Huff Insurance is a family-owned agency that prides itself on delivering exceptional service and maintaining a proactive approach to our clients' insurance needs. Guided by our core values—responsibility, integrity, passion, innovation, and trust—we aim to double our size in the next three years while staying true to our community roots. With one central location, we operate as a close-knit team, fostering a family-like atmosphere. Our employees appreciate the supportive culture, great benefits, and streamlined processes that make their work meaningful and efficient.



As a Licensed Insurance Account Executive specializing in personal lines, you’ll be integral to our mission of delivering unparalleled service. This role includes a competitive salary of $45,000 to $65,000 per year, with additional earning potential through a 10% KPI bonus for meeting performance goals and an end-of-year bonus tied to 30% of the agency's top-line growth, shared with the team.


Apply now to join Huff Insurance and be part of a dynamic team that values your contributions and invests in your success. Let’s build the future together!

Responsibilities
  • Build and maintain strong relationships with clients.
  • Deliver compelling sales presentations tailored to client needs.
  • Close sales and drive business growth.
  • Identify opportunities for cross-selling and account rounding.
  • Process policy changes and handle client requests.
  • Overcome objections and win back former clients.
  • Ensure high levels of client retention through exceptional service.
Requirements
  • Licensed in Maryland Property and Casualty Insurance (required).
  • Proficiency in Microsoft Office Suite.
  • Ability to multi-task and stay organized in a fast-paced environment.
  • Tech-savvy with a willingness to adapt to new tools and systems.
  • Self-starter with strong critical thinking skills.
  • Professional phone and office etiquette.
  • Excellent written and verbal communication skills.
Benefits
Paid Time Off (PTO)###Health Insurance###Dental Insurance###Vision Insurance###Life Insurance###Tuition Reimbursement###Evenings Off###Career Growth Opportunities###Bonus Opportunities###Warm Leads Provided###Work-Life Balance###Weekends Off###Holidays Off###Paid Holidays###401k Plan###Professional Development###Advancement Opportunities###Mentorship###Continuing Education Opportunities###Performance Bonuses###Professional Work Environment###Healthcare Spending Account###Team Building Activities###Equipment Provided###Office Snacks and Coffee###Pet-Friendly Office###Wellness Benefits###Pet Insurance###Active Community Involvement###Mon-Fri Schedule###