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Insurance Customer Service Representative Jobs in Arkansas

Shelter Insurance

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Insurance Sales & Customer Service Representative

Jonesboro, AR · On-site

$40K - $65K/yr

Position Overview We are seeking an energetic, goal-oriented, and customer-focused individual to join our team as an Insurance Sales & Customer Service Representative . In this role, you will ...

Training provided

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Insurance Customer Service Representative information

See Arkansas salary details

$21.5K

$40K

$60.4K

How much do insurance customer service representative jobs pay per year?

As of Aug 20, 2026, the average yearly pay for insurance customer service representative in Arkansas is $40,030.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,100.00 and $45,500.00 per year, depending on experience, location, and employer.

What does an insurance customer service representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are the key skills and qualifications needed to thrive as an insurance customer service representative?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What are some common challenges faced by insurance customer service representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What are the most commonly searched types of Insurance Customer Service Representative jobs in Arkansas?

The most popular types of Insurance Customer Service Representative jobs in Arkansas are:

What are popular job titles related to Insurance Customer Service Representative jobs in Arkansas?

For Insurance Customer Service Representative jobs in Arkansas, the most frequently searched job titles are:

What job categories do people searching Insurance Customer Service Representative jobs in Arkansas look for?

The top searched job categories for Insurance Customer Service Representative jobs in Arkansas are:

What cities in Arkansas are hiring for Insurance Customer Service Representative jobs?

Cities in Arkansas with the most Insurance Customer Service Representative job openings:

What are popular job titles related to Insurance Customer Service Representative jobs in AR?

For Insurance Customer Service Representative jobs in AR, the most frequently searched job titles are:

Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in Arkansas as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $40,030 per year, or $19.2 per hour.

Insurance Sales & Customer Service Representative

Shelter Insurance

Jonesboro, AR • On-site

Training provided

$40K - $65K/yr

Full-time

Medical, Life, PTO

Posted 12 days ago

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Shelter Insurance rating

6.9

Company rating: 6.9 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

258th of 310 rated insurance

Job description

At David Kerley’s Shelter Insurance Agency, we take pride in serving Jonesboro and surrounding communities with top-tier insurance solutions and personal customer service. We offer a comprehensive suite of insurance products, including Auto, Home, Life, Renters, Business, Farm, and Recreational vehicles.

Position Overview

We are seeking an energetic, goal-oriented, and customer-focused individual to join our team as an Insurance Sales & Customer Service Representative. In this role, you will interact with current policyholders and prospective clients to help them find coverage tailored to their needs.

If you do not currently hold an insurance license, we will help guide you through the pre-licensing process and assist with licensing costs for candidates who demonstrate strong ambition and a passion for helping people.

Key Responsibilities

  • Client Engagement: Provide friendly, prompt, and professional service to current and prospective policyholders via phone, email, and in-person visits.
  • Needs-Based Selling: Conduct policy reviews and identify client needs to recommend appropriate coverage across Auto, Home, Life, Renters, and Commercial lines.
  • Prospecting & Lead Generation: Build relationships within the community and follow up on warm leads to grow the agency’s client base.
  • Policy Management: Assist clients with policy updates, billing inquiries, claims intake, and general insurance questions.
  • Team Collaboration: Work alongside Agency Staff and the Principal Agent to achieve personal and team production goals.

Qualifications & Skills

  • Licensing: Active Arkansas Property & Casualty (P&C) or Life & Health license is a plus. If unlicensed, willingness to study and pass the required state exams is required.
  • Communication: Excellent verbal and written communication skills with strong interpersonal presence.
  • Customer-First Mindset: Genuine passion for helping community members protect what matters most.
  • Tech-Savvy: Comfortable navigating CRM databases, online quote systems, and standard office software.
  • Self-Motivated: Strong work ethic, reliable attendance, and a desire to continuously learn and improve.
  • Education: High school diploma or equivalent required (College degree or coursework in business/marketing is a plus).

What We Offer

  • Competitive Compensation: Base pay plus performance-based incentives/commissions.
  • Licensing Assistance: Sponsorship/guidance through the pre-licensing and state exam process for unlicensed candidates.
  • Professional Development: Hands-on mentorship from an established Shelter Insurance Agent and access to corporate training programs.
  • Consistent Hours: Standard business schedule (Monday–Friday, 8:30 AM – 4:30 PM).
  • Community Focus: A rewarding position working right here in the local Jonesboro community.

Company Description

We foster a supportive, team-oriented work environment where personal growth and career development are prioritized. Whether you are an experienced insurance professional or looking to kickstart a rewarding new career path, we offer the training, tools, and mentorship you need to succeed.

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