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Entry Level Insurance Customer Service Representative Jobs in Arkansas

Shelter Insurance

Be Seen First

Insurance Sales & Customer Service Representative

Jonesboro, AR · On-site

$40K - $65K/yr

Position Overview We are seeking an energetic, goal-oriented, and customer-focused individual to join our team as an Insurance Sales & Customer Service Representative . In this role, you will ...

Training provided

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Entry Level Insurance Customer Service Representative information

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How much do entry level insurance customer service representative jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for entry level insurance customer service representative in Arkansas is $15.54, according to ZipRecruiter salary data. Most workers in this role earn between $12.74 and $17.31 per hour, depending on experience, location, and employer.

What does an entry level insurance customer service representative do?

An Entry Level Insurance Customer Service Representative assists customers with their insurance policies by answering questions, processing claims, updating account information, and providing general support. They often handle phone calls, emails, or online chats to resolve customer concerns and ensure satisfaction. This role requires strong communication skills, attention to detail, and the ability to quickly learn company policies and insurance terminology. Representatives may also help customers understand their coverage options and guide them through policy changes.

What does a typical workday look like for an entry level insurance customer service representative?

A typical day for an Entry Level Insurance Customer Service Representative involves responding to customer inquiries via phone, email, or chat, assisting clients with policy information, and processing routine transactions like payments or policy updates. You'll work closely with team members and supervisors to resolve customer issues, and may collaborate with agents or underwriters on more complex cases. Regular tasks also include documenting interactions in customer management systems and staying updated on policy changes to provide accurate information. The role often requires multitasking and maintaining a positive, professional attitude, especially during high-volume periods.

What are the key skills and qualifications needed to thrive as an entry level insurance customer service representative, and why are they important?

To thrive as an Entry Level Insurance Customer Service Representative, you need strong communication skills, basic knowledge of insurance products, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Active listening, patience, and problem-solving abilities help representatives build rapport and effectively resolve customer issues. These skills are crucial for delivering excellent service, ensuring customer satisfaction, and supporting business retention in a competitive industry.

What is the difference between Entry Level Insurance Customer Service Representative vs Insurance Sales Agent?

AspectEntry Level Insurance Customer Service RepresentativeInsurance Sales Agent
Required CredentialsHigh school diploma; licensing varies by stateHigh school diploma; licensing required for selling insurance
Work EnvironmentCustomer service centers, insurance officesField, office, or remote sales settings
Employer & Industry UsageInsurance companies, agencies, customer support rolesInsurance agencies, independent agents, brokerages
Common Search & Comparison IntentUnderstanding entry-level support roles in insuranceExploring sales opportunities and roles in insurance

Entry Level Insurance Customer Service Representatives focus on assisting clients, processing claims, and providing support within insurance companies. In contrast, Insurance Sales Agents primarily focus on selling policies and generating new business. Both roles require licensing and are essential in the insurance industry, but they serve different functions and career paths.

How to get a job in insurance with no experience?

To become an entry-level insurance customer service representative with no experience, focus on developing strong communication and customer service skills, and consider obtaining relevant certifications such as the Property and Casualty license. Entry-level roles often provide on-the-job training, making prior experience less critical, but demonstrating a willingness to learn and a professional attitude can improve your chances of securing the position.

What are popular job titles related to Entry Level Insurance Customer Service Representative jobs in Arkansas?

For Entry Level Insurance Customer Service Representative jobs in Arkansas, the most frequently searched job titles are:

What job categories do people searching Entry Level Insurance Customer Service Representative jobs in Arkansas look for?

The top searched job categories for Entry Level Insurance Customer Service Representative jobs in Arkansas are:

What cities in Arkansas are hiring for Entry Level Insurance Customer Service Representative jobs?

Cities in Arkansas with the most Entry Level Insurance Customer Service Representative job openings:

Entry Level Insurance Customer Service Representative jobs near you
Infographic showing various Entry Level Insurance Customer Service Representative job openings in Arkansas as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $32,330 per year, or $15.5 per hour.

Insurance Customer Service

Northwest Arkansas Insurance Group, Inc

Bentonville, AR • On-site

$50K - $65K/yr

Full-time

PTO

Posted 2 days ago

New

Job description

Northwest Arkansas Insurance Group, located in the heart of Bentonville, AR, has the opportunity for you to join us as a Full Time Licensed Account Manager! Our agency takes pride in our ability to build lasting relationships with our clients and provide them with the best coverage to meet their unique insurance needs. Your positive, customer focused attitude will make you an invaluable asset to our team. We know that meeting the needs of our customers depends on meeting the needs of our incredible staff first. That's why we offer flexible schedules, commission opportunities, and professional development to help you reach your professional goals while maintaining a work/life balance. If you're ready to join a team that invests in your success, apply to join us today!



Benefits

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Flexible Schedule

Mon-Fri Schedule

Career Growth Opportunities

Weekly Team Meeting

Appreciation Lunches

Paid Holidays

Monthly Bonus Opportunities

Collaborative Work Environment

Home/Work Environment

Friday early closure

Business Casual Attire

Community Involvement


Responsibilities

Client Engagement: Actively communicate with clients to understand their needs and provide appropriate insurance solutions.

Policy Management: Oversee and manage client insurance policies, ensuring accuracy and timely updates.

Claims Assistance: Guide clients through the claims process, ensuring a smooth and satisfactory experience.

Documentation: Maintain thorough and accurate records of client interactions and policy changes.

Relationship Building: Develop and nurture long-term relationships with clients to enhance loyalty and satisfaction.

Collaborative Communication: Work closely with other team members to ensure a cohesive and supportive work environment.


Requirements

Experience: At least two years in a customer service or insurance-related role, preferably in account management.

Licensing: A valid Arkansas Property and Casualty Insurance License or the ability to obtain one within three months of employment. Licensing assistance available.

Communication Skills: Outstanding interpersonal and communication skills, with the ability to build rapport with clients easily.

Problem Solving: Strong analytical ability to resolve client concerns and issues efficiently.

Organizational Skills: Attention to detail and efficient management of various client accounts and requests.