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Insurance Claims Representative Jobs in Kansas (NOW HIRING)

Chubb

ESIS Claims Representative, AGL

Overland Park, KS · On-site

$57K - $83K/yr

Knowledge of insurance coverages and a solid understanding of applicable legal principles ... Job Category Claims Adjusting * Business Unit United States * Legal Employer ACE American Insurance ...

Chubb

ESIS Claims Representative, AGL

Overland Park, KS · On-site

$57K - $83K/yr

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial ... Minimum of 3 years of claims handling experience in the Auto and General Liability line of business ...

Chubb

ESIS Claims Representative, AGL

Overland Park, KS · On-site

$57K - $83K/yr

Knowledge of insurance coverages and a solid understanding of applicable legal principles ... Claims Adjusters. Adjusters that do not fulfill the license requirements will not meet ESIS ...

Chubb

ESIS Claims Representative, AGL

Overland Park, KS · On-site

$57K - $83K/yr

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial ... Minimum of 3 years of claims handling experience in the Auto and General Liability line of business ...

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All JobsInsurance Claims Representative JobsInsurance Claims Representative Jobs in Kansas

Insurance Claims Representative information

See Kansas salary details

$6

$21

$35

How much do insurance claims representative jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for insurance claims representative in Kansas is $21.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $25.72 per hour, depending on experience, location, and employer.

Is it hard to be an insurance claims representative?

Being an insurance claims representative involves handling complex cases, requiring strong communication, attention to detail, and knowledge of insurance policies. The job can be demanding due to the need to evaluate claims accurately and manage customer interactions, but it is generally manageable with proper training and experience.

What does an insurance claims representative do?

An Insurance Claims Representative is responsible for evaluating insurance claims submitted by policyholders. They investigate the details of each claim, determine the extent of the insurance company's liability, and help ensure that claims are processed accurately and efficiently. They may gather information from claimants, witnesses, and other parties, review documentation, and communicate decisions to customers. Their goal is to provide fair settlements while adhering to company policies and legal guidelines.

What are the key skills and qualifications needed to thrive as an insurance claims representative, and why are they important?

To thrive as an Insurance Claims Representative, you need a solid understanding of insurance policies, claims processes, and investigative techniques, typically supported by a high school diploma or associate degree. Familiarity with claims management software, CRM systems, and occasionally industry certifications such as AIC (Associate in Claims) are commonly required. Strong customer service, analytical thinking, and effective communication skills help you manage claims efficiently and support clients during stressful situations. These abilities are vital for ensuring accurate claims resolution, maintaining customer satisfaction, and upholding the company's reputation.

Do you need a degree to be an insurance claims representative?

Typically, a high school diploma or equivalent is sufficient to become an insurance claims representative. Some employers prefer candidates with post-secondary education or relevant certifications, and strong communication and customer service skills are important for the role.

What does an insurance claims representative do?

An insurance claims representative assesses customer insurance claims. Your duties in this career include visiting accident sites and interviewing witnesses or customers to determine the scope of the claim. You also determine whether or not it is worth negotiating a settlement, and if so, you ensure all settlement claims are handled quickly. In addition to assessing accidents and claims, you update customer policies depending on their history. Qualifications for the career include experience and job skills. You should have excellent customer service, a firm knowledge of all company policies, and computer literacy.

What are some common challenges insurance claims representatives face when handling complex claims?

Insurance Claims Representatives often encounter challenges such as managing high caseloads, interpreting intricate policy details, and handling sensitive conversations with policyholders during stressful situations. They must balance empathy with adherence to company policies and regulations, all while investigating and verifying the validity of claims. Effective communication, time management, and problem-solving skills are essential to navigate these complexities and deliver fair outcomes for both the client and the insurer.

What is the difference between Insurance Claims Representative vs Insurance Adjuster?

AspectInsurance Claims RepresentativeInsurance Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may require licensingLicensing often required; certifications like AIC or CPCU beneficial
Work EnvironmentOffice settings, customer service interactions, claims processingFieldwork, site inspections, or office-based assessments
Employer & Industry UsageInsurance companies, claims departmentsInsurance companies, independent adjusting firms
Common Search & ComparisonOften compared for claims handling rolesMore focused on damage assessment and investigation

The main difference between an Insurance Claims Representative and an Insurance Adjuster lies in their roles. Claims Representatives primarily handle customer interactions and process claims within an office environment, while Adjusters often conduct field inspections and assess damages. Both roles require relevant licensing and are integral to the insurance industry, but they focus on different aspects of claims management.

More about Insurance Claims Representative jobs
What are popular job titles related to Insurance Claims Representative jobs in Kansas? For Insurance Claims Representative jobs in Kansas, the most frequently searched job titles are:
What job categories do people searching Insurance Claims Representative jobs in Kansas look for? The top searched job categories for Insurance Claims Representative jobs in Kansas are:
What are popular job titles related to Insurance Claims Representative jobs in KS? For Insurance Claims Representative jobs in KS, the most frequently searched job titles are:
Insurance Claims Representative jobs near you
Infographic showing various Insurance Claims Representative job openings in Kansas as of July 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, 1% Temporary, 4% Contract, and 1% Nights. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $45,566 per year, or $21.9 per hour.

Claims Representative-Overland Park, KS

Georgia IT Inc

Overland Park, KS • On-site

Other

Re-posted 27 days ago

Job description

Claims Representative

Location: Overland Park, KS. Work schedule-Hybrid- in office 3 days/WFH 2 Work Hours-8:00 am-5:00 pm. Interview- One 45 minute interview Duration: 6 months CTH

Job description summary: Client is seeking an experienced Auto, General & Liability (AGL) Claims representative for the Overland Park, KS office. The person in this role will handle and maintain all AGL claims and file reviews under general supervision of a supervisor and as part of the client team.

Key objective: Under the direction of the Claims Team Leader investigates and settles claims promptly, equitably and within established best practices guidelines.

Major duties and responsibilities: Duties include but are not limited to:

  • Under limited supervision, receives assignments and reviews claim and policy information to provide background for investigation and may determine the extent of the policy's obligation to the insured depending on the line of business.
  • Contacts, interviews and obtains statements (recorded or in person) from insureds, claimants, witnesses, physicians, attorneys, police officers, etc. to secure necessary claim information.
  • Depending on line of business may inspect and appraise damage for property losses or arranges for such appraisal.
  • Evaluates facts supplied by investigation to determine extent of liability of the insured, if any, and extend of the company's obligation to the insured under the policy contract.
  • Prepares reports on investigation, settlements, denials of claims, individual evaluation of involved parties etc.
  • Sets reserves within authority limits and recommends reserve changes to Team Leader.
  • Reviews progress and status of claims with Team Leader and discusses problems and suggested remedial actions.
  • Prepares and submits to Team Leader unusual or possible undesirable exposures.
  • Assists Team Leader in developing methods and improvements for handling claims.
  • Settles claims promptly and equitably.
  • Obtains releases, proofs of loss or compensation agreements and issues company drafts in payments for claims.
  • Informs claimants, insureds/customers or attorney of denial of claim when applicable.

Minimum requirements: Technical claims knowledge and competence as evidenced by a minimum of 2 years claims handling experience in specific line of business (Auto). Experience within a TPA environment strongly preferred. Required to obtain specific state licenses. Knowledge of coverages; along with a good understanding of applicable legal principles. Knowledge of auto liability cost containment programs and proven account management skills a must. Excellent communication, negotiation and interpersonal skills to effectively interact with all levels of an organization both internal and external. Strong analytical and problem solving ability. Demonstrated ability to provide consistent superior service to customers.

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About Georgia IT

Sourced by ZipRecruiter

A PROFESSIONAL SERVICES ORGANIZATION WITH A VISION OF DELIVERING SIMPLE AFFORDABLE, SUSTAINABLE SOLUTIONS FOR COMPLEX PROBLEMS WITH INTEGRITY. OUR GOAL IS TO ACHIEVE ALL THIS IN A COLLABRATIVE APPROACH WITH ALL PARTIES INVOLVED IN DELIVERING SOLUTIONS/PRODUCTS.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Alpharetta, GA, US

Year founded

2007

Social media

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